Issue
After installing the Feenics Keep Bosch Service to integrate Bosch panels with Access Expert the service will not start
Product Line
EcoStruxure Access Expert
Environment
- Access Expert Hosted V3
- Bosch Service and panels
Cause
A configuration issue is preventing the service from starting successfully
Resolution
The Feenics Bosch Service will fail to start for a number of reasons:
1. Check that the Feenics Keep Bosch Service exists and hasn't been deleted. "C:\BoschService"
2. The service is unable to authenticate to the Access Expert Instance.
Double-check the username and password being used for the service.
Ensure they haven't been recently changed or the username and/or password is correct.
Typically the username is Bosch with a configured password.
3. While attempting to start the Bosch service open Live monitoring and see if there is a failed login attempt or other related errors.
4. Open the Windows application log on the PC that has Access Expert and the Bosch service installed and check if there is an exception or a similar error like the following:
5. Install and use the SEQ Log to troubleshoot
For Install Instructions for SEQ, see the following article:
https://community.se.com/t5/Building-Automation-Knowledge/Access-Expert-Installing-SEQ-Logs/ta-
p/436...
Once installed, run the SEQ Log http://localhost:5341 while attempting to start the Bosch Service and see if errors are being posted.
Example:
6. Check the last ping from the Bosch service to the Feenics host API :
This date/time will give an idea of the last successful ping which can help target what may have been changed on the system or network that has affected the service.
7. Run the telnet command to access the Feenics host server
If the DOS page is blank/black after hitting enter on the telnet command, that is a good sign.
If there are any errors these can be a clue as to what is happening.
If a firewall is blocking this connection you won't be able to reach the Feenics server.
Note: If the telnet command isn't recognized, telnet may not be enabled on the PC
If none of these steps help to identify the issue, please open a Support case.
