Warning
Hazard of Electric Shock: Remove all power from all devices before removing any covers or doors of the system. Disconnect power at the device and at the power source.
Electrostatic Discharge Required: Always discharge static electricity from your person by touching metal prior to handling any hardware. Failure to do so may result in damage to devices.
Potential for Data Loss: The steps detailed in the resolution of this article may result in a loss of critical data if not performed properly. Before beginning these steps, make sure all important data is backed up in the event of data loss. If you are unsure or unfamiliar with any complex steps detailed in this article, please contact Product Support for assistance.
Issue
For hardware failure or persistent issues, it is necessary to replace Security Expert hardware components
Product Line
EcoStruxure Security Expert
Environment
- Security Expert
- SP-C or SP-C-Web controller
- Expanders (i.e. RDM2 or SP08)
- Card Readers
Cause
A hardware failure occurs or a persistent issue happens that requires steps to replace Security Expert hardware
Resolution
At times it's necessary to replace Security Expert hardware
Steps to replace Security Expert SP-C Controllers:
1. Determine if the original controller has encryption turned on
If the failed controller was setup for encrypted communications with the Security Expert server, the newly installed replacement controller will not have the encryption keys to be able to decode the packets from the server. Attempting to bring it online will be unsuccessful.
On the controller's Configuration tab press the Disable controller encryption, then Yes to confirm.
A replacement controller will typically be unencrypted. As soon as it shows online you can decide if you want to encrypt it. If it was already encrypted in Security Expert before replacing it, you might need to hit the encryption button again to get it in sync.
Note: It can be helpful to use the event server diagnostic. If you see messages including “unencrypted” set encryption on the controller and see if it comes online.
2. Disconnect the old controller from its networks
unplug ethernet and RS-485 module network and other hardware
3. Replace the Serial Number in Security Expert
In Security Expert, navigate to Sites | Controllers. Replace the Serial number of the old controller with that of the new one.
4. Disable encryption
In the Configuration tab, click Disable controller encryption.
5. Default the Controller
If the controller has been used on a different server, default the new controller.
See the SP-C Installation manual for detailed steps on performing a controller default
https://ecoxpert.se.com/search?documentUUID=b4fb1237-fd07-2ee5-d9ad-4324178c364c&title=SP-C%20Securi...
6. Enter the event server settings on the controller
Log in to the new controller's web interface. In Settings, enter the same IP settings, event server and ports as those of the old controller, then restart the controller.
Note: Remember to remove the jumper used to default the controller
7. Connect the new controller to the networks and hardware
The controller should come online in Security Expert if all the network settings, serial number and encryption settings are in sync.
8. Download the controller
In Security Expert, right click on the controller record and select Force download. The controller should receive the download.
9. Enable encryption
Once the controller is online, in the Configuration tab click Enable controller encryption in Security Expert if desired.
Steps to replace Security Expert SP-C-Web Controllers:
1. Take a backup of the old SP-C Web controller
Login to SP-C Web, In System | Backup controller
This creates a .bak file prompting to save in a folder or in the downloads folder
2. Disconnect the old controller
Unplug the controller from the ethernet network, the RS-485 module network and other hardware.
3. Register the new controller
Log in to the new controller and register it in System | Licensing
4. Restore the previous backup taken
Navigate to System | Backup and Choose File and browse to the previously created .bak file
5. Configure the IP settings
In System | Settings, enter the same IP settings as those of the old controller, then restart the controller
6. Connect the new controller to the networks and hardware and Test
Steps to replace Security Expert Expanders:
1. Disconnect the old expander from the RS-485 module network and any inputs, outputs or card readers.
2. Connect the new expander to the module network and hardware.
3. Set the new expander's address to the same as that of the old expander.
In Security Expert, navigate to Sites | Controllers, right-click the controller and select Module addressing.
In SP-C-WEB, use the Expanders Wizard.
To address a keypad, power cycle it and then press [X], [Enter]. Enter the new address and press [Enter] to save.
Note: Sometimes the old expander can remain in the module addressing window even after being physically disconnected. To free up the address, module update the expander record. This will fail, but the address should become available.
4. Module update the new expander. The expander should start operating normally using the programming from the original expander.
Steps to replace Security Expert Card Readers:
1. Disconnect the old card reader from the reader port.
2. Connect the new card reader
3. Apply any Custom Configurations
If the reader needs any custom configuration, apply it within two minutes of the reader starting up using the config card.
4. Wiegand and RS-485 readers should connect automatically
For OSDP readers, put the card reader into installation mode, then send an OSDP install mode command to the reader expander.
Test the replaced hardware to ensure the issue is resolved
