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AdamSteele
AdamSteele
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‎2025-10-30
1224
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AdamSteele
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How Areas are sorted when viewed on a Keypad

IssueThe sort order of Areas displayed on different keypads is inconsistent when scrolling through them.Product LineEcoStruxure Security ExpertEnviron...
Knowledge Center icon_circle Building Automation Knowledge Base
59 1 0

2025-10-28 10:25 PM

AdamSteele
/html/rank_icons/Guinan_20x20.png AdamSteele /html/rank_icons/SUPPORT-rank.png

How to latch an output when any inputs are enabled and unlatch when al...

IssueYou need to configure an output to latch (activate) when any input from a group is enabled (open), and unlatch (deactivate) when all inputs are d...
Knowledge Center icon_circle Building Automation Knowledge Base
98 1 0

2025-10-25 07:13 PM

AdamSteele
/html/rank_icons/Guinan_20x20.png AdamSteele /html/rank_icons/SUPPORT-rank.png

Commissioning HID Signo OSDP Readers Fails

IssueAfter commissioning HID Signo OSDP readers in Security Expert, they do not log card events. Readers cannot be brought online in Security Expert.P...
Knowledge Center icon_circle Building Automation Knowledge Base
66 1 0

2025-10-22 12:18 AM

AdamSteele
/html/rank_icons/Guinan_20x20.png AdamSteele /html/rank_icons/SUPPORT-rank.png

Web Client stuck on "Loading" when browsing to the Users tab

IssueUsers are visible in the Security Expert thick client, but when accessing the Web Client, a persistent “Loading” icon is shown instead of user da...
Knowledge Center icon_circle Building Automation Knowledge Base
128 0 0

2025-09-22 02:20 AM

AdamSteele
/html/rank_icons/Guinan_20x20.png AdamSteele /html/rank_icons/SUPPORT-rank.png

Unable to log in to SP-C-WEB after firmware update

IssueAfter updating the firmware on an SP-C-WEB controller via the web interface, the login page may fail to display the username and password fields,...
Knowledge Center icon_circle Building Automation Knowledge Base
258 2 0

2025-09-09 10:12 PM

AdamSteele
/html/rank_icons/Guinan_20x20.png AdamSteele /html/rank_icons/SUPPORT-rank.png

Users intermittently unable to access through INET transitioned doors

IssueUsers are intermittently unable to gain access through doors equipped with INET hardware that has been transitioned to Security Expert. When this...
Knowledge Center icon_circle Building Automation Knowledge Base
175 0 0

2025-09-07 04:27 PM

AdamSteele
/html/rank_icons/Guinan_20x20.png AdamSteele /html/rank_icons/SUPPORT-rank.png

Users accessing elevator doors are being disabled due to inactivity

IssueThe “User Last Active” field does not update when users access controlled elevators using their access cards.As a result, users who primarily use...
Knowledge Center icon_circle Building Automation Knowledge Base
162 0 0

2025-07-28 12:37 AM

AdamSteele
/html/rank_icons/Guinan_20x20.png AdamSteele /html/rank_icons/SUPPORT-rank.png

Using AC-1A door modules in a Continuum Transition to Security Expert

IssueClarification needed on whether AC-1A door modules are supported in Security Expert.Product LineEcoStruxure Security ExpertEnvironmentSP-AC1 Cont...
Knowledge Center icon_circle Building Automation Knowledge Base
251 0 0

2025-07-27 11:47 PM

AdamSteele
/html/rank_icons/Guinan_20x20.png AdamSteele /html/rank_icons/SUPPORT-rank.png

How to Send Security Expert Events to a Syslog Server

IssueYou need to forward specific events from Security Expert to a third-party Syslog server for monitoring or logging purposes.Product LineEcoStruxur...
Knowledge Center icon_circle Building Automation Knowledge Base
282 0 0

2025-07-22 03:08 AM

AdamSteele
/html/rank_icons/Guinan_20x20.png AdamSteele /html/rank_icons/SUPPORT-rank.png

User access with credentials when Reader Expander in offline mode

IssueWhen a Reader Expander is offline from the controller, users with Credential Type-based access are unable to be authenticated.Product LineEcoStru...
Knowledge Center icon_circle Building Automation Knowledge Base
381 1 0

2025-06-04 12:23 AM

AdamSteele
/html/rank_icons/Guinan_20x20.png AdamSteele /html/rank_icons/SUPPORT-rank.png

Security Expert Operator password policies

IssueWhat is the password policy for Security Expert operators, and how can it be configured to meet specific cybersecurity requirements?Product LineE...
Knowledge Center icon_circle Building Automation Knowledge Base
443 2 0

2025-05-27 06:27 PM

Activity Feed
  • Got a Like for How Areas are sorted when viewed on a Keypad. ‎2025-10-29 03:47 AM
  • Posted How Areas are sorted when viewed on a Keypad on Building Automation Knowledge Base. ‎2025-10-28 10:25 PM
  • Got a Like for How to latch an output when any inputs are enabled and unlatch when all are disabled. ‎2025-10-27 06:37 AM
  • Posted How to latch an output when any inputs are enabled and unlatch when all are disabled on Building Automation Knowledge Base. ‎2025-10-25 07:13 PM
  • Got a Like for Commissioning HID Signo OSDP Readers Fails. ‎2025-10-22 06:50 AM
  • Posted Commissioning HID Signo OSDP Readers Fails on Building Automation Knowledge Base. ‎2025-10-22 12:18 AM
  • Got a Like for Unable to log in to SP-C-WEB after firmware update. ‎2025-09-23 03:09 PM
  • Posted Web Client stuck on "Loading" when browsing to the Users tab on Building Automation Knowledge Base. ‎2025-09-22 02:20 AM
  • Got a Like for Unable to log in to SP-C-WEB after firmware update. ‎2025-09-11 05:48 AM
  • Got a Like for Security Expert functionality starts to degrade. ‎2025-09-10 06:13 PM
  • Posted Unable to log in to SP-C-WEB after firmware update on Building Automation Knowledge Base. ‎2025-09-09 10:12 PM
  • Posted Users intermittently unable to access through INET transitioned doors on Building Automation Knowledge Base. ‎2025-09-07 04:27 PM
  • Got a Like for How to use Google for your SMTP Mail Server. ‎2025-07-30 07:31 AM
  • Posted Users accessing elevator doors are being disabled due to inactivity on Building Automation Knowledge Base. ‎2025-07-28 12:37 AM
  • Posted Using AC-1A door modules in a Continuum Transition to Security Expert on Building Automation Knowledge Base. ‎2025-07-27 11:47 PM
  • Posted How to Send Security Expert Events to a Syslog Server on Building Automation Knowledge Base. ‎2025-07-22 03:08 AM
  • Got a Like for How to use Google for your SMTP Mail Server. ‎2025-06-26 02:31 PM
  • Got a Like for User access with credentials when Reader Expander in offline mode. ‎2025-06-04 04:03 AM
  • Posted User access with credentials when Reader Expander in offline mode on Building Automation Knowledge Base. ‎2025-06-04 12:23 AM
  • Got a Like for Security Expert Operator password policies. ‎2025-05-29 05:49 AM
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