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AdamSteele
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AdamSteele
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User access with credentials when Reader Expander in offline mode

IssueWhen a Reader Expander is offline from the controller, users with Credential Type-based access are unable to be authenticated.Product LineEcoStru...
Knowledge Center icon_circle Building Automation Knowledge Base
66 1 0

2025-06-04 12:23 AM

AdamSteele
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Security Expert Operator password policies

IssueWhat is the password policy for Security Expert operators, and how can it be configured to meet specific cybersecurity requirements?Product LineE...
Knowledge Center icon_circle Building Automation Knowledge Base
86 2 0

2025-05-27 06:27 PM

AdamSteele
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Location of current release of Security Expert

IssueConfusion about the current release version of Security Expert and the limited release Security Expert for the Enterprise Download Service.Produc...
Knowledge Center icon_circle Building Automation Knowledge Base
147 2 0

2025-05-26 04:42 PM

AdamSteele
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SP-C-WEB showing as not registered after a firmware update

IssueAfter an upgrade the SP-C-WEB is showing "NOT REGISTERED" with the option to register the controller. Attempts to register the controller fail as...
Knowledge Center icon_circle Building Automation Knowledge Base
110 1 0

2025-05-25 08:31 PM

AdamSteele
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Seeing license message when attempting to login

IssuePrevented from logging in to Security Expert due to client licenses being available. See message "Licensed number of connections exceeded" when a...
Knowledge Center icon_circle Building Automation Knowledge Base
356 0 0

2025-03-30 11:34 PM

AdamSteele
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All Controllers appear offline

IssueAll Controllers appear offline with any associated I/O showing a status of β€œUnknown”. The Security Expert Event Service's memory usage builds up ...
Knowledge Center icon_circle Building Automation Knowledge Base
532 2 0

2025-01-28 09:02 PM

AdamSteele
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SQL Collation in Security Expert databases

IssueWhat SQL collation does Security Expert use?Product LineEcoStruxure Security ExpertEnvironmentSecurity Expert serverMicrosoft SQL ServerCauseNeed...
Knowledge Center icon_circle Building Automation Knowledge Base
383 0 0

2024-11-04 09:35 PM

AdamSteele
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Unable to backup certificate and key when setting up Data Transparent ...

IssueWhen following the Enabling Transparent Data Encryption configuration steps in the SX-SRVR Security Expert - Client Server - Installation Guide, ...
Knowledge Center icon_circle Building Automation Knowledge Base
431 0 0

2024-10-23 12:21 AM

AdamSteele
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High Data Usage on 4G Modems

WarningPotential for Data Loss: The steps detailed in the resolution of this article may result in a loss of critical data if not performed properly. ...
Knowledge Center icon_circle Building Automation Knowledge Base
1193 0 0

2024-05-26 09:32 PM

AdamSteele
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Scheduled event reports exported to PDF are not using the local system...

IssueScheduled event reports exported to PDF are using the US date time format not the local systems date time format.Report settings In the below exa...
Knowledge Center icon_circle Building Automation Knowledge Base
2356 1 0

2024-03-12 04:41 PM

AdamSteele
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Suprema Biometric readers offline in Security Expert client

IssueAfter configuration, Suprema readers are showing as offline in the Security Expert client.There are Security Expert Download Service events logge...
Knowledge Center icon_circle Building Automation Knowledge Base
2112 0 0

2024-02-04 03:22 PM

Activity Feed
  • Got a Like for User access with credentials when Reader Expander in offline mode. β€Ž2025-06-04 04:03 AM
  • Posted User access with credentials when Reader Expander in offline mode on Building Automation Knowledge Base. β€Ž2025-06-04 12:23 AM
  • Got a Like for Security Expert Operator password policies. β€Ž2025-05-29 05:49 AM
  • Got a Like for Security Expert Operator password policies. β€Ž2025-05-28 05:12 AM
  • Got a Like for Location of current release of Security Expert. β€Ž2025-05-28 04:57 AM
  • Got a Like for SP-C-WEB showing as not registered after a firmware update. β€Ž2025-05-28 04:47 AM
  • Posted Security Expert Operator password policies on Building Automation Knowledge Base. β€Ž2025-05-27 06:27 PM
  • Got a Like for Location of current release of Security Expert. β€Ž2025-05-26 10:47 PM
  • Posted Location of current release of Security Expert on Building Automation Knowledge Base. β€Ž2025-05-26 04:42 PM
  • Posted SP-C-WEB showing as not registered after a firmware update on Building Automation Knowledge Base. β€Ž2025-05-25 08:31 PM
  • Got a Like for How to use Google for your SMTP Mail Server. β€Ž2025-05-12 08:08 AM
  • Got a Like for All Controllers appear offline. β€Ž2025-04-04 03:17 AM
  • Posted Seeing license message when attempting to login on Building Automation Knowledge Base. β€Ž2025-03-30 11:34 PM
  • Got a Like for Sending alarms to multiple email recipients. β€Ž2025-02-21 02:30 PM
  • Got a Like for Arm and Disarm Area with Triple Badging at the Door. β€Ž2025-02-21 12:24 AM
  • Got a Like for All Controllers appear offline. β€Ž2025-01-29 06:15 AM
  • Posted All Controllers appear offline on Building Automation Knowledge Base. β€Ž2025-01-28 09:02 PM
  • Got a Like for Card Printers supported with Security Expert. β€Ž2025-01-13 09:23 AM
  • Got a Like for How to integrate Active Directory with Security Expert. β€Ž2024-11-13 01:02 AM
  • Posted SQL Collation in Security Expert databases on Building Automation Knowledge Base. β€Ž2024-11-04 09:35 PM
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