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82118members
349627posts

About AdamSteele

since ‎2011-04-13
AdamSteele
Janeway
AdamSteele
since ‎2011-04-13
Friday
Open Hailing Frequencies - L8
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How to configure Keypad Duress and Door Duress alarms

3 weeks ago

Issue Require details on how to configure duress events from Doors and Keypads to be registered and displayed as alarms. Product Line EcoStruxure Security Expert Environment Security Expert Cause Door and Keypad duress trouble inputs are not configur…View more

Posted by: AdamSteele in Building Automation Knowledge Base

Find more articles tagged with: AdamSteele22

Door not allowed event showing wrong access level

2022-05-12 10:43 PM

Issue Unable to determine why Users are being denied access at doors. Reviewing events shows that the Users are being denied access due to an Access Level that is not even configured to allow access to that door. User [UN1] Door not allowed [DR2] Usi…View more

Posted by: AdamSteele in Building Automation Knowledge Base

Find more articles tagged with: AdamSteele22

Downloads to controllers are failing

2022-02-03 04:14 PM

Issue New and updated Users do not have access at Doors. Performing a Force Download on the controllers does not download new updates. The Security Expert Download Service is started and running, however browsing to the controllers Download Server Di…View more

Posted by: AdamSteele in Building Automation Knowledge Base

Find more articles tagged with: AdamSteele22

Troubleshooting Web Client login failures

2022-01-31 10:20 PM

Issue Unable to log in to Web Client. After filling in the username and password and clicking "Sign In" the Sign In box disappears and the Username, Password, and Language Box are shown. Product Line EcoStruxure Security Expert Environment Security E…View more

Posted by: AdamSteele in Building Automation Knowledge Base

Find more articles tagged with: AdamSteele22 DavidKendrick22

Read Raw Data events showing as two separate events

2022-01-12 06:12 PM

Issue Valid reads for HID Corporate 1000 cards are showing up on two separate event lines when valid reads for 26 bit cards are showing on one event line. Card data on two event lines is not able to be added to a new or existing User through the righ…View more

Posted by: AdamSteele in Building Automation Knowledge Base

Find more articles tagged with: AdamSteele22

Controller configuration web page only partially displays

2022-01-12 05:46 PM

Issue After successfully logging in, the controllers' web page is only partially displayed, showing broken image links and incorrectly formatted text. Resetting the controller does not resolve the problem. SP-C Configuration Web Page Product Line Eco…View more

Posted by: AdamSteele in Building Automation Knowledge Base

Find more articles tagged with: AdamSteele22

How to configure reader tamper events

2022-01-12 05:41 PM

Issue Method to show how to configure logging of reader tamper trouble inputs. Product Line EcoStruxure Security Expert Environment Security Expert Cause Reader tamper trouble inputs are not configured to log events by default. Resolution Reader tamp…View more

Posted by: AdamSteele in Building Automation Knowledge Base

Find more articles tagged with: AdamSteele22

How to save a report once a month

2022-01-12 05:17 PM

Issue When configuring reports there is no option to select the report to be exported once a month. Product Line EcoStruxure Security Expert Environment Security Expert Cause There isn't an option to have a report run only once a month. Resolution A …View more

Posted by: AdamSteele in Building Automation Knowledge Base

Find more articles tagged with: AdamSteele22

Security Expert Client crashes when viewing multiple Status Pages

2021-12-15 09:29 PM

Warning Potential for Data Loss: The steps detailed in the resolution of this article may result in a loss of critical data if not performed properly. Before beginning these steps, make sure all important data is backed up in the event of data loss. …View more

Posted by: AdamSteele in Building Automation Knowledge Base

Find more articles tagged with: AdamSteele21

SP-C-WEB backup database builds

2021-11-24 05:30 PM

It is impossible to determine what build of firmware an SP-C-WEB database backup was taken from. This is a problem as restoring those backups will fail unless they are being restored to a controller with the same build. Would it be possible to have t…View more

Posted by: AdamSteele in Archives: Ideas

Find more articles tagged with: english

Activity Feed for AdamSteele
  • Posted How to configure Keypad Duress and Door Duress alarms on Building Automation Knowledge Base. 3 weeks ago
  • Posted Door not allowed event showing wrong access level on Building Automation Knowledge Base. ‎2022-05-12 10:43 PM
  • Posted Downloads to controllers are failing on Building Automation Knowledge Base. ‎2022-02-03 04:14 PM
  • Posted Troubleshooting Web Client login failures on Building Automation Knowledge Base. ‎2022-01-31 10:20 PM
  • Posted Read Raw Data events showing as two separate events on Building Automation Knowledge Base. ‎2022-01-12 06:12 PM
  • Posted Controller configuration web page only partially displays on Building Automation Knowledge Base. ‎2022-01-12 05:46 PM
  • Posted How to configure reader tamper events on Building Automation Knowledge Base. ‎2022-01-12 05:41 PM
  • Posted How to save a report once a month on Building Automation Knowledge Base. ‎2022-01-12 05:17 PM
  • Posted Security Expert Client crashes when viewing multiple Status Pages on Building Automation Knowledge Base. ‎2021-12-15 09:29 PM
  • Got a Like for SP-C-WEB backup database builds. ‎2021-11-29 05:54 AM
  • Got a Like for SP-C-WEB backup database builds. ‎2021-11-29 03:37 AM
  • Got a Like for Record Groups - Usage tab. ‎2021-11-29 03:37 AM
  • Got a Like for SP-C-WEB backup database builds. ‎2021-11-24 06:47 PM
  • Posted SP-C-WEB backup database builds on Archives: Ideas. ‎2021-11-24 05:30 PM
  • Tagged SP-C-WEB backup database builds on Archives: Ideas. ‎2021-11-24 05:30 PM
  • Posted Record Groups - Usage tab on Archives: Ideas. ‎2021-11-24 05:24 PM
  • Tagged Record Groups - Usage tab on Archives: Ideas. ‎2021-11-24 05:24 PM
  • Posted Non-English character User names are not displaying correctly on Building Automation Knowledge Base. ‎2021-09-30 12:47 AM
  • Posted How to enable the SP-C-WEB Automation license on Building Automation Knowledge Base. ‎2021-09-28 09:46 PM
  • Posted Unable to see Areas when attempting to assign them to Doors on Building Automation Knowledge Base. ‎2021-09-19 05:31 PM
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