AdamSteele

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Adam STEELE

Guinan

‎2025-07-17

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AdamSteele

User access with credentials when Reader Expander in offline mode

IssueWhen a Reader Expander is offline from the controller, users with Credential Type-based access are unable to be authenticated.Product LineEcoStru...

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166 1 0

2025-06-04 12:23 AM

AdamSteele

Security Expert Operator password policies

IssueWhat is the password policy for Security Expert operators, and how can it be configured to meet specific cybersecurity requirements?Product LineE...

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162 2 0

2025-05-27 06:27 PM

AdamSteele

Location of current release of Security Expert

IssueConfusion about the current release version of Security Expert and the limited release Security Expert for the Enterprise Download Service.Produc...

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225 2 0

2025-05-26 04:42 PM

AdamSteele

SP-C-WEB showing as not registered after a firmware update

IssueAfter an upgrade the SP-C-WEB is showing "NOT REGISTERED" with the option to register the controller. Attempts to register the controller fail as...

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204 1 0

2025-05-25 08:31 PM

AdamSteele

Seeing license message when attempting to login

IssuePrevented from logging in to Security Expert due to client licenses being available. See message "Licensed number of connections exceeded" when a...

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423 0 0

2025-03-30 11:34 PM

AdamSteele

All Controllers appear offline

IssueAll Controllers appear offline with any associated I/O showing a status of “Unknown”. The Security Expert Event Service's memory usage builds up ...

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623 2 0

2025-01-28 09:02 PM

AdamSteele

SQL Collation in Security Expert databases

IssueWhat SQL collation does Security Expert use?Product LineEcoStruxure Security ExpertEnvironmentSecurity Expert serverMicrosoft SQL ServerCauseNeed...

Knowledge Center icon_circle Building Automation Knowledge Base

426 0 0

2024-11-04 09:35 PM

AdamSteele

Unable to backup certificate and key when setting up Data Transparent ...

IssueWhen following the Enabling Transparent Data Encryption configuration steps in the SX-SRVR Security Expert - Client Server - Installation Guide, ...

Knowledge Center icon_circle Building Automation Knowledge Base

490 0 0

2024-10-23 12:21 AM

AdamSteele

High Data Usage on 4G Modems

WarningPotential for Data Loss: The steps detailed in the resolution of this article may result in a loss of critical data if not performed properly. ...

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1232 0 0

2024-05-26 09:32 PM

AdamSteele

Scheduled event reports exported to PDF are not using the local system...

IssueScheduled event reports exported to PDF are using the US date time format not the local systems date time format.Report settings In the below exa...

Knowledge Center icon_circle Building Automation Knowledge Base

2462 1 0

2024-03-12 04:41 PM

AdamSteele

Suprema Biometric readers offline in Security Expert client

IssueAfter configuration, Suprema readers are showing as offline in the Security Expert client.There are Security Expert Download Service events logge...

Knowledge Center icon_circle Building Automation Knowledge Base

2196 0 0

2024-02-04 03:22 PM

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