AdamSteele

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Adam STEELE

Guinan

‎2025-08-07

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AdamSteele

Users accessing elevator doors are being disabled due to inactivity

IssueThe “User Last Active” field does not update when users access controlled elevators using their access cards.As a result, users who primarily use...

Knowledge Center icon_circle Building Automation Knowledge Base

45 0 0

2025-07-28 12:37 AM

AdamSteele

Using AC-1A door modules in a Continuum Transition to Security Expert

IssueClarification needed on whether AC-1A door modules are supported in Security Expert.Product LineEcoStruxure Security ExpertEnvironmentSP-AC1 Cont...

Knowledge Center icon_circle Building Automation Knowledge Base

49 0 0

2025-07-27 11:47 PM

AdamSteele

How to Send Security Expert Events to a Syslog Server

IssueYou need to forward specific events from Security Expert to a third-party Syslog server for monitoring or logging purposes.Product LineEcoStruxur...

Knowledge Center icon_circle Building Automation Knowledge Base

75 0 0

2025-07-22 03:08 AM

AdamSteele

User access with credentials when Reader Expander in offline mode

IssueWhen a Reader Expander is offline from the controller, users with Credential Type-based access are unable to be authenticated.Product LineEcoStru...

Knowledge Center icon_circle Building Automation Knowledge Base

206 1 0

2025-06-04 12:23 AM

AdamSteele

Security Expert Operator password policies

IssueWhat is the password policy for Security Expert operators, and how can it be configured to meet specific cybersecurity requirements?Product LineE...

Knowledge Center icon_circle Building Automation Knowledge Base

207 2 0

2025-05-27 06:27 PM

AdamSteele

Location of current release of Security Expert

IssueConfusion about the current release version of Security Expert and the limited release Security Expert for the Enterprise Download Service.Produc...

Knowledge Center icon_circle Building Automation Knowledge Base

270 2 0

2025-05-26 04:42 PM

AdamSteele

SP-C-WEB showing as not registered after a firmware update

IssueAfter an upgrade the SP-C-WEB is showing "NOT REGISTERED" with the option to register the controller. Attempts to register the controller fail as...

Knowledge Center icon_circle Building Automation Knowledge Base

296 1 0

2025-05-25 08:31 PM

AdamSteele

Seeing license message when attempting to login

IssuePrevented from logging in to Security Expert due to client licenses being available. See message "Licensed number of connections exceeded" when a...

Knowledge Center icon_circle Building Automation Knowledge Base

471 0 0

2025-03-30 11:34 PM

AdamSteele

All Controllers appear offline

IssueAll Controllers appear offline with any associated I/O showing a status of “Unknown”. The Security Expert Event Service's memory usage builds up ...

Knowledge Center icon_circle Building Automation Knowledge Base

672 2 0

2025-01-28 09:02 PM

AdamSteele

SQL Collation in Security Expert databases

IssueWhat SQL collation does Security Expert use?Product LineEcoStruxure Security ExpertEnvironmentSecurity Expert serverMicrosoft SQL ServerCauseNeed...

Knowledge Center icon_circle Building Automation Knowledge Base

448 0 0

2024-11-04 09:35 PM

AdamSteele

Unable to backup certificate and key when setting up Data Transparent ...

IssueWhen following the Enabling Transparent Data Encryption configuration steps in the SX-SRVR Security Expert - Client Server - Installation Guide, ...

Knowledge Center icon_circle Building Automation Knowledge Base

546 0 0

2024-10-23 12:21 AM

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