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AdamSteele
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How to configure Keypad Duress and Door Duress alarms
2022-07-14 01:23 AMIssue Require details on how to configure duress events from Doors and Keypads to be registered and displayed as alarms. Product Line EcoStruxure Security Expert Environment Security Expert Cause Door and Keypad duress trouble inputs are not configur…View more
Posted by: AdamSteele in Building Automation Knowledge Base
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Door not allowed event showing wrong access level
2022-05-12 10:43 PMIssue Unable to determine why Users are being denied access at doors. Reviewing events shows that the Users are being denied access due to an Access Level that is not even configured to allow access to that door. User [UN1] Door not allowed [DR2] Usi…View more
Posted by: AdamSteele in Building Automation Knowledge Base
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Downloads to controllers are failing
2022-02-03 04:14 PMIssue New and updated Users do not have access at Doors. Performing a Force Download on the controllers does not download new updates. The Security Expert Download Service is started and running, however browsing to the controllers Download Server Di…View more
Posted by: AdamSteele in Building Automation Knowledge Base
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Troubleshooting Web Client login failures
2022-01-31 10:20 PMIssue Unable to log in to Web Client. After filling in the username and password and clicking "Sign In" the Sign In box disappears and the Username, Password, and Language Box are shown. Product Line EcoStruxure Security Expert Environment Security E…View more
Posted by: AdamSteele in Building Automation Knowledge Base
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Read Raw Data events showing as two separate events
2022-01-12 06:12 PMIssue Valid reads for HID Corporate 1000 cards are showing up on two separate event lines when valid reads for 26 bit cards are showing on one event line. Card data on two event lines is not able to be added to a new or existing User through the righ…View more
Posted by: AdamSteele in Building Automation Knowledge Base
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Controller configuration web page only partially displays
2022-01-12 05:46 PMIssue After successfully logging in, the controllers' web page is only partially displayed, showing broken image links and incorrectly formatted text. Resetting the controller does not resolve the problem. SP-C Configuration Web Page Product Line Eco…View more
Posted by: AdamSteele in Building Automation Knowledge Base
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How to configure reader tamper events
2022-01-12 05:41 PMIssue Method to show how to configure logging of reader tamper trouble inputs. Product Line EcoStruxure Security Expert Environment Security Expert Cause Reader tamper trouble inputs are not configured to log events by default. Resolution Reader tamp…View more
Posted by: AdamSteele in Building Automation Knowledge Base
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How to save a report once a month
2022-01-12 05:17 PMIssue When configuring reports there is no option to select the report to be exported once a month. Product Line EcoStruxure Security Expert Environment Security Expert Cause There isn't an option to have a report run only once a month. Resolution A …View more
Posted by: AdamSteele in Building Automation Knowledge Base
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Security Expert Client crashes when viewing multiple Status Pages
2021-12-15 09:29 PMWarning Potential for Data Loss: The steps detailed in the resolution of this article may result in a loss of critical data if not performed properly. Before beginning these steps, make sure all important data is backed up in the event of data loss. …View more
Posted by: AdamSteele in Building Automation Knowledge Base
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SP-C-WEB backup database builds
2021-11-24 05:30 PMIt is impossible to determine what build of firmware an SP-C-WEB database backup was taken from. This is a problem as restoring those backups will fail unless they are being restored to a controller with the same build. Would it be possible to have t…View more
Posted by: AdamSteele in Archives: Ideas
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