Commissioning HID Signo OSDP Readers Fails

[AdamSteele]

Issue

After commissioning HID Signo OSDP readers in Security Expert, they do not log card events. Readers cannot be brought online in Security Expert.

Product Line

EcoStruxure Security Expert

Environment

• Security Expert
• HID Signo Smart Card readers
• HID Reader Manager App

Warning

Hazard of Electric Shock: Remove all power from all devices before removing any covers or doors of the system. Disconnect power at the device and at the power source.

Electrostatic Discharge Required: Always discharge static electricity from your person by touching metal prior to handling any hardware. Failure to do so may result in damage to devices.

Potential for Data Loss: The steps detailed in the resolution of this article may result in a loss of critical data if not performed properly. Before beginning these steps, make sure all important data is backed up in the event of data loss. If you are unsure or unfamiliar with any complex steps detailed in this article, please contact Product Support for assistance.

Cause

Both sides of the commissioning process require proper installation steps:

• HID Signo reader configuration using the HID Reader Manager App
• Security Expert configuration

Resolution

Confirm Cards Work with Reader

Before starting OSDP commissioning:

• Set the HID Signo reader to Wiegand mode.
• Connect it to the Security Expert SP-C Reader Expander port.
• Configure the Reader Expander and Door records for the correct format and credential.
• Badge a card at the reader and check events in Security Expert to confirm the reader is reading the correct format.

Once confirmed, proceed to Commissioning HID Signo OSDP readers.

Commissioning HID Signo OSDP readers involves two main steps:

1. Reader configuration in the HID Reader Manager App
2. Security Expert configuration

Step 1: Configure Reader in HID App for OSDP Install Mode

1. Open the HID Reader Manager App.
2. Navigate to:
   Inspection Report → Detailed Configuration → Communication Protocol
   Inspect Reader
   
3. Enable Install Mode: 
   • Scroll down and select Add to Template.
   • Select Apply Selected Items.
     Enable OSDP
4. Wait for the reader update to complete, then exit the menus.
   Writing changes

Step 2: Configure Reader Expander in Security Expert

1. In Security Expert, go to:
   Reader Expander → General tab
2. Set Port Network Type to OSDP. 
   • Saving changes creates two new Smart Reader records.
3. Configure the Smart Reader: 
   • Set the Address correctly (1 + the address value set in the HID Reader App).
   • Under the Reader tab, set: 
     • Reader One Format to the correct format.
     • Reader One Door to the correct Door record.
4. Activate OSDP Install Mode: 
   • Right-click the Reader Expander record → Activate OSDP Install Mode.

Expected Events

• Install Mode Activation by <operator> on Module <module>
• Module <module> Registered With Serial No (####)
  These indicate the command was processed and the expander attempted to register.

Important:

• These events appear whether the OSDP handshake succeeds or fails.
• The only way to confirm success is to badge a card and check for events.
• OSDP Install Mode may need multiple attempts for successful handshaking.
• When successful, the HID Reader Manager App will automatically disable Install Mode, which can be confirmed in the App.

Key Notes

• Always verify card functionality before starting OSDP commissioning.
• Multiple attempts may be required for OSDP handshake.
• Successful commissioning is confirmed by card events in Security Expert.