Issue The command string referenced in AN-355 for Avigilon PTZ integration with Security Expert is unclear, leading to confusion about which command should be entered. Product Line EcoStruxure Security Expert Environment EcoStruxure Security Expert Avigilon VMS Cause AN-355 documentation states that a command string must be entered into Security Expert but does not specify the exact format or value, causing ambiguity during configuration. Resolution To configure PTZ commands for Avigilon integration in Security Expert: Navigate to Monitoring > Setup > PTZ Commands. Create a New PTZ Command. Under Configuration, select the target Camera. In the Command String field, enter the Preset number programmed in Avigilon. This number corresponds to the desired preset position that will be sent to the DVR. Example: If Avigilon has presets labeled 0, 1, 2, and 3, entering 0 in the Command String will move the camera to Preset 0.

Issue The following issues have been seen when attempting to add and generate SSL Certificates via Device Administrator. Servers appeared as "unknown” in the Device Administrator server list, even though the certificate state is shown as "OK”. (green tick) The Server Certificates option is greyed out. Selecting Server Certificates in Device Administrator (when available) displays an error: Unable to get certificates from the device. Reason: Failed to read property ~/System/Security Manager/Certificates/ActiveCertificate.  AttributeError: 'ConnectionRefusedError' object has no attribute 'library.' Product Line EcoStruxure Building Operation. Environment EcoStruxure Building Operation server  Building Operation Device Administrator  Certificates enabled; HTTPS required end-to-end Cause The issue occurs due to an HTTPS port mismatch: Servers were added in Device Administrator using port 443, but were actually communicating on a different HTTPS port (e.g., 445). This port change is typically made via the Communications tab in WorkStation and does not automatically update in Device Administrator. Device Administrator does not validate the HTTPS port during server addition because it uses SSH and admin credentials for initial connection. However, certain features (such as certificate management) require the correct HTTPS port to be configured.   Resolution From WorkStation check the Communication tab for all servers: Ensure HTTPS is enabled between all EBO servers when using certificates. Confirm the active HTTPS communications port configured on each server (e.g., 445) In Device Administrator On affected servers, remove and re-add them in Device Administrator using the correct HTTPS port. After re-adding, manage Server Certificates in Device Administrator as usual. See:  Certificates Managed using Device Administrator Certificates Managed Using WorkStation    Additional Note:  Changing communication ports impacts connectivity and certificate bindings. Before modifying ports, confirm firewall rules, service bindings, and any reverse proxies. Always perform changes during a maintenance window and ensure full backups are available.