Building Automation Knowledge Base

Issue Unable to Access Access Expert after converting from V2 to V3 Product Line EcoStruxure Access Expert Environment Access Expert Hosted software V3 Cause Used the same Password as V2 Resolution When a site is converted from V2 to V3, Feenics sends out an email with a new username and password that can only be used within AX Version 3.   *Note* These new credentials cannot be used in V2. Once the conversion to V3 occurs, the V2 instance will be retired and you will only be able to use the V3 AX client to access your instance.

Issue Is SIGNAL supported on Windows 2000? Environment SIGNAL version 4.4.1 and 5.0.0 Cause Windows 2000 was not included in testing Resolution SIGNAL 4.4.1 is compatible with Windows 95/98. SIGNAL 5.0.0 is compatible with Windows XP.

Issue The Video Server cannot be connected in Chinese OS. Environment Vista Chinese OS or the Language/Region setting is Chinese Cause The odd digits password of Video Server will change to even digits in Workstation in Chinese OS. For example, 5 digits password will change to 4 digits. 1 digit password will change to blank. Resolution Change the Language and Region setting to English.

Issue Unable to find firmware update instructions in the SP-MNR2 installation guide Product Line EcoStruxure Security Expert Environment Security Expert Controller Security Expert SP-MNR2 Cause TFTP is needed to upgrade firmware Resolution What you need: TFTP WinAgent software (tftp.exe) PRT-MNR2-DIN firmware Download these files to the same folder(ex c:\fw) Steps: log into SP-MNR2's built-in web interface (default: 192.168.1.3) (if you are having trouble connecting to the interface, review the SP-MNR2 installation guide p.16-18) Browse to the MNR2 module and select the ‘Device’ page. Put the module into boot mode as seen below Open Command Prompt (Win key+R; cmd, Enter) Type: cd c:\fw Then Type: tftp -v -i <MNR2_IP_address> PUT <MNR2_Firmware_Filename.bin>   The command window should fill up with ‘packet received’ messages while the file transfer is being processed. Bring your SP-MNR2 back online. You should find that the firmware version is now updated

Issue When trying to edit a OGC graphic from Vista a error message is shown, "Can not find the Symbols file". And the OGC editor is not starting up. Environment Vista 4.2.5 Cause The symbols file used by the OGC graphic editor is not correctly defined. Resolution Open Workstation, click on TAC Vista Right click on $Symbols and select Properties Click on the 'source file name', browse to the $ini folder (in Vista 5.1.7 C:\Program Files\Schneider Electric\TAC Vista 5.1.7), find the symbols.sym file. Click OK

Warning Potential for Data Loss: The steps detailed in the resolution of this article may result in a loss of critical data if not performed properly. Before beginning these steps, make sure all important data is backed up in the event of data loss. If you are unsure or unfamiliar with any complex steps detailed in this article, please contact Product Support for assistance. Issue I/NET transitioned User ID Credentials that have non-numerical characters (like a dash "-") cannot be modified in the Security Expert Client Product Line EcoStruxure Security Expert,TAC INET Environment Security Expert Controller Cause Security Expert Client does not allow User ID Credentials with non-numerical characters with a dash (-) to be modified Resolution Method 1: Delete the dash from the User ID Credential the first time you need to make any other edit to that user in SX. Click Save.   Method 2: Make a backup of the existing SX database in case you want to restore what you had. Use the latest version of the INET Database Transition Tool to re-transition ONLY Users. Note: Any adjustments you've made to the User's Access Levels in SX since the original transition from INET will be lost. You will need to make those adjustments again.

Issue XBuilder crashes when a LNS network is inserted Environment XBuilder LNS Network Cause XBuilder will crash when a LNS network is inserted that contains a XIF file which has multiple signals with the same name. Resolution If Vista 5.0.0 or higher is being used you can create a Vista database solely for the purpose of inserting it into XBuilder to avoid this problem. Otherwise the XIF file will need to be modified to remove the duplicate names and the template replaced with the new XIF file.  

Issue The SEQROT object in the Network8000 integration in the AS seems to work with constant input values but not reference pointers. Environment AS version 1.3.0 & 1.3.0 SP1 with Network8000 interface Cause After the object has been defined to use constant inputs those input values must be reset to Null before the reference inputs will be used. Resolution The Analog input constant can be returned to Null by highlighting the value it contains and clicking the delete key.  The field will be empty until a save is done.  With a digital input such as the Rotate stages constant simply highlight the value and click the delete key and it will change to Null.

Issue When doing an "import Trend Logs" in TAC Vista Conversion Tool only HTTPs works and not HTTP. When using HTTP the error message below is shown: "Log on to Building Operation server failed because Failed to access the server, a network error occurred" Product Line EcoStruxure Building Operation Environment TAC Vista Conversion Tool version 3.1.1 Cause This is an issue fixed in TAC Vista Conversion Tool version 3.2. The issue is that the "Import Trend Logs" tab looks at the HTTP/HTTPS settings of the "Convert Database" tab instead of its own. Resolution Use TAC Vista Conversion Tool version 3.2 when available. Workaround: Set the HTTP/HTTPS settings on the first tab(Convert Database) even if "Import of trend logs" is done.

Issue When a local user belonging to the administrator group on an AS-P is logged in to the AS-P using Workstation the user can for example via a Link in a graphic access the system folder in the ES the AS-P is connected to.  The local user in the AS-P can even change the admin password on the ES. How can this be avoided? Product Line EcoStruxure Building Operation Environment Building Operation Automation Server Building Operation Enterprise Server Cause In EBO v3.2.1 and later versions, it is possible to restrict access of the logged-in user to only the server that they are logged into, i.e. it is possible to prevent access to the ES\Servers folder when logged directly into an AS-P that is a sub server of the ES, thus preventing access to the whole system. Resolution In the ES Control Panel open Security Settings: Mark the option "Restrict root permission to logged in server"

Issue An AS-P (SpaceLogic Server) is crashing; just before the crash, the memory usage in the AS-P increases until it reaches a level where the AS-P crash.  Product Line EcoStruxure Building Operation  Environment Building Operation Automation Server Premium (AS-P) Cause The issue was caused by a Notification report which was located in the ES to which the AS-P was connected, Every time this report was run, the AS-P crashed after a while.  This report included a search of all Modbus points in the system and all properties of the Modbus points. When running the report, the ES was setting up a lot of subscriptions to the AS-P in a very short time period. The AS-P could not handle this huge amount of subscriptions and crashed after a while when trying to process all subscriptions from the ES. Resolution In this particular case, the AS-P had around 2000 Modbus points. When the Notification report was running, the search for these 2000 Modbus points and all properties, which were around 20 per Modbus point, caused the ES to set up around 40 000 (2000*20) subscriptions to the AS-P in a very short time period, and it crashed. To solve this issue, the number of Modbus points in the AS-P was reduced to below 1000, and then the AS-P could handle the number of subscriptions (1000*20=20000) with no crash.   When running a Notification report, including a search, be careful not to search for too many objects and properties in the same report, like in the example above when a search was done for all Modbus objects and properties in an Automation Server.   This is only a problem when a search is done via a Notification report if doing a search from Workstation that is made differently and will not set up a subscription in the same way.

Issue Doors are going offline and online. Verification of the number of Reader Licenses purchased for an Instance Product Line EcoStruxure Access Expert Environment Access Expert Hosted Software V3 Cause When adding readers to an existing site the number of subdevices and readers may exceed the number of licensed readers in the instance, so doors bounce offline/online if power is removed from existing readers. A method for verifying the number of reader licenses is needed. Resolution Steps for verifying the number of Reader Licenses for an Instance Open Access Expert and log on to the Instance Right Click on the Instance and select the Manage License option A list of licenses for each object is displayed for the current Instance Based on this information the partner/user can determine how many licenses are required Create a Purchase Order and use the needed part number for the object Example: AXH-RMC-32V3 to add additional reader licenses

  Issue Access Expert Information is needed for Elevator Access Levels Product Line EcoStruxure Access Expert Environment Access Expert V3 Hosted Cause Access Expert Elevator Access Level configuration information  Resolution Overview The Elevator Access Levels are used to determine when a person can access certain floors. Floors can be assigned scheduled access within the Elevator Access Level to determine what floors a person has permissions to gain access to.   Elevator Access Levels Elevator Access Levels use the same Schedules as other aspects of the Keep system. Floors can be added by individual numbers or by groups of numbers with a “-“ between them.  It is important to note that People are not added to the Elevator Access Level. People are added to the Access Level for either traditional reader-controlled points such as doors or gates while at the same time being granted access to the reader controlling elevator access. This approach means that management of where and when a person can go places can all be controlled from one page.   Creating Elevator Access Levels To create a new Elevator Access Level: Select the ‘Access Configuration’ tab. Choose the “Elevator Access” button From the menu. Click “Add Elevator Access Level”. Enter a Display Name. (OPTIONAL) Select a Default Reader Mapping. Select “Add Elevator Floor Entry”. Select a Schedule. Enter the desired Floor Numbers. Click “Save” or “Save & Close”.   The Default Reader Mapping will apply the floor names assigned at the Elevator Reading Page to all readers that use the Elevator Access Level. This also allows for the selection of floors for the Elevator Access Level based on the named floors.   To Assign an Elevator Access Level: Select the ‘Access Configuration’ tab. Select “Access Levels” from the Menu. Open the desired Access Level. Select “View Elevator Access”. Click “Add Elevator Access Level Entry”. Choose an Elevator Access Level & associated Elevator Reader.  Click “Save” or “Save & Close”.   It is important to note the flow of the different type of Access Levels: Elevator Access Levels are applied to Access Levels. Access Levels are applied to People.

Issue A SIGNAL computer is missing the security plug or the original installation diskettes. How can they be replaced? Environment SIGNAL computer Cause Purchase replacement part for SIGNAL computer. Resolution Here are the part numbers: SIG-KEY-CHG -> (obsolete) replacement security plug SIG-UPDAT-ENG -> replacement installation diskettes When ordering, provide the existing serial number so that the replacement part can be coded properly. Note: Both items above cannot be ordered for the same job. If both items are lost, a new SIGNAL software package must be ordered.

Issue Using Download Wizard 32 with Application set to Clear Memory, one will get an error that "The application file could not be found! Product Line EcoStruxure Building Operation Environment Building Operation Workstation Xenta Programmable Controller Cause EBO Workstation does not include the Lonm<Model Number>.MTA file. Resolution There are two solutions: Create a minimal MTA file for the device type. Open Menta Editor Change the device specification for the appropriate Xenta Type. Add one PVR block Save the file. In DWiz, change Application selection to Download New and Browse in the new file. Perform the steps again with the expected files in the same folder as DWiz. Download the attached Lonm.zip (derived from Menta 5.1.9) Extract the files in the zip to the same Workstation folder where Dwiz.exe is found. Sample Location: "C:\Program Files (x86)\Schneider Electric EcoStruxure\Building Operation 3.2\WorkStation\DWiz.exe" Perform the download again with the same Clear Memory selection under the Application section.

Issue Listview columns show a number but the meaning is not shown Product Line Andover Continuum Environment Listview Cause There is some data in a listview where the exact meaning of an integer is not clear. Resolution There is a text file called stsvs.txt located in the Continuum folder that can be viewed to explain the integer to text relationship for many types of object. An example is Activity "CallerCode" which only returns an integer value. Searching the "stsvs.txt" files shows the equivalent text.

Issue In OPRIF 11.6, the "database save" command does not work.  When pressing "S" for save, the first prompt asks for the drive letter where the files will be saved (i.e. C drive).  After pressing enter, the second prompt requests a filename.  An eight-digit filename can be entered.  A file path is optional.  After pressing enter, a new screen should appear as the database save begins.  However, after pressing enter, the screen returns to the main database menu. There are no errors reported. Environment DMS OPRIF 11.x Cause A graphic screen is missing from the installation of OPRIF.  After entering the driver letter and filename for the database save, a new screen should appear.  The graphic file is requested but doesn't exist.  As a result, the database save command aborts and returns to the main database menu screen. Resolution The simplest solution is to re-install OPRIF 11.6 "overtop" the existing installation.  The missing file(s) will install.

  Issue Configuring Schlage PID300 Product Line EcoStruxure Access Expert Environment Access Expert Hosted software  Cause Configuration information needed Resolution When configuring the Schalge PID300 that is used to communicate to a Schalge AD300 Lock, the communication to this device is hardwired to the downstream device. It is wired up as a reader on the MR 50 or MR 52. 

Issue When using Project Configuration Tool (PCT) in Server mode and connecting from a remote PCT client, it is not possible to transfer backups or exports. The transfer gets stuck, and a complete reboot is required to start using the project again. Product Line EcoStruxure Building Operation Environment Building Operation Project Configuration Tool (PCT) Cause In the "Settings for Project Configuration Tool" the Notification and Listening port defaults to 0. Port 0 means that PCT will ask the OS for an available port. But if network policies prevent PCT from communicating using that port, PCT cannot detect that.  Resolution In "Settings for Project Configuration Tool" Change the port number for the Notification port and Listening port to a port that is available to use.

Warning Hazard of Electric Shock: Remove all power from all devices before removing any covers or doors of the system. Disconnect power at the device and at the power source. Electrostatic Discharge Required: Always discharge static electricity from your person by touching metal prior to handling any hardware. Failure to do so may result in damage to devices. Issue ACX5740 controller randomly re-boots and restore from flash, the controller does not attempt warm start but instead jumps directly to cool start.  Product Line Andover Continuum Environment Continuum ACX 2 Controller Continuum ACX 4 Controller Continuum Net Controller II Cause Door striker creating an electrical spike that can travel back down the output wiring to the controller. When this happens, it generally will not damage any of the hardware in the controller but it could cause it to reset or cause its memory to get scrambled. The fact that the controller does not attempt warm start but instead skips directly to cool start is a strong indication that memory corruption is taking place, on startup, the controller verifies RAM memory is intact and will not attempt warm start otherwise. Resolution Install Metal Oxide Varistor (MOV ) to add voltage suppression to the controller's output driving the door striker. (Put the MOVs at the end device and not the controller end)   Another option is to add an isolation relay to keep the electrical noise from reaching the controller's output.