Building Automation Knowledge Base

Issue Listview columns show a number but the meaning is not shown Product Line Andover Continuum Environment Listview Cause There is some data in a listview where the exact meaning of an integer is not clear. Resolution There is a text file called stsvs.txt located in the Continuum folder that can be viewed to explain the integer to text relationship for many types of object. An example is Activity "CallerCode" which only returns an integer value. Searching the "stsvs.txt" files shows the equivalent text.

Issue Replacements for Schneider Electric SmartX MF41 Damper Actuator Product Line Field Devices Environment SmartX MF41 Cause Replacement of SmartX MF41 Damper Actuators within the Schneider-Electric range Resolution Outgoing Actuator Model         Replacement Model (Part Number)        MF41-6083-G00                         MD10B-24 (875 1015 000)      MF41-6083-G02                         MD10B-24 (875 1015 000) + Aux Switch (914 1061 000)      MF41-6153-G00                         MD20B-24 (875 1025 000)      MF41-6153-G02                         MD20B-24 (875 1025 000) + Aux Switch (914 1061 000)

Issue Detailing configuration and starting DWiz on a computer running EcoStruxure for Buildings Operation. Product Line EcoStruxure Buildings Operation Environment Building Operation Workstation Xenta 281 Xenta 301 Xenta 401 Cause DWiz (Download Wizard) was a part of the TAC Vista installation, but not so commonly used in EcoStruxure Buildings Operation, and therefore no longer included in the Start menu. It is however still installed and could be started from Windows File Explorer. Resolution   Verify the Com port used. If your computer does have a serial port, this is normally Com1 or Com2. If you are using a USB to RS232 adapter (like Aten), you could get a much higher number. The program requires a port number between 1 and 9. You may need to change the port number. This could be done via Windows Device Manager. In Windows File Manager, go to the directory where EcoStruxure Buildings Operation Workstation is installed. Here you will find DWiz.exe as well as MentaSetup.exe. Start MentaSetup.exe, adjust Com Port, select Apply and Close. MentaSetup        5.  Now it should be possible to start DWiz.exe located in the same directory.

Issue TLS Error seen when attempting to export WebReports data from the displayed report as follows: Unable to download ReportsView.aspx (IP address) Unable to open Internet site, the requested site is not accessible or can not be found  Product Line EcoStruxure Building Operation Environment Building Operation WebReports 3.0.x and above  Internet Explorer (used within WorkStation) and Google Chrome Web Browsers Cause To download files, Internet Explorer must create a cache or temporary file. In Internet Explorer 9 or a later version, if the file is delivered over HTTPS, and any response headers are set to prevent caching, and if the Do not save encrypted pages to disk option is set, a cache file is not created. Therefore, the download fails Resolution See Microsoft documentation on how to correct this.  Typically Method 1 will correct the issue. Cannot download files from secure websites - Browsers | Microsoft Docs

Issue A 4 Channel xP Module such as an xpBD4 appears to reserve 8 channels in Security Expert Product Line EcoStruxure Security Expert Environment xP Expansion Modules Cause xP Expansion Modules were originally created for the Continuum Access control system but through transitions are now being used with Security Expert as well. When used in Continuum, a 4 digital channel xP Module would reserve 4 channels only. However under Security Expert that same 4 digital channel xP Module will reserve 8 channels instead.   Continuum ACX5740 plus xPBD4 plus xPD18 ACX5740 Inputs 01 -12 First 12 channels xPBD4 Inputs 13 -16  Next 4 channels xPDI8 Inputs 16 - 24 Next 8 channels Security Expert SP-ACX plus xPBD4 plus xPD18  (Note all SP-ACXs have ACX 5740 I/O counts) SP-ACX Inputs 01 - 12 First 12 channels xPBD4  Inputs 13 - 20 Next 8 channels xPDI8  Inputs 21 - 28 Next 8 channels Resolution Some of the channel reservation under Security Expert has changed relative to how it used to be handled in Continuum, so now even for a 4 digital channel xP module such as an xPBD4, 8 Channels are automatically reserved by design even if only 4 of those channels are actually used. To check all Input, Output, Digital and Analogue xP Channel reservation scenarios under Security Expert please refer to AN 310 Security Expert - xP Module Configuration - Application Note  (for this digital input example, page 7 shows the relevant channel assignment).

Warning Hazard of Electric Shock: Remove all power from all devices before removing any covers or doors of the system. Disconnect power at the device and at the power source. Electrostatic Discharge Required: Always discharge static electricity from your person by touching metal prior to handling any hardware. Failure to do so may result in damage to devices. Issue ACX5740 controller randomly re-boots and restore from flash, the controller does not attempt warm start but instead jumps directly to cool start.  Product Line Andover Continuum Environment Continuum ACX 2 Controller Continuum ACX 4 Controller Continuum Net Controller II Cause Door striker creating an electrical spike that can travel back down the output wiring to the controller. When this happens, it generally will not damage any of the hardware in the controller but it could cause it to reset or cause its memory to get scrambled. The fact that the controller does not attempt warm start but instead skips directly to cool start is a strong indication that memory corruption is taking place, on startup, the controller verifies RAM memory is intact and will not attempt warm start otherwise. Resolution Install Metal Oxide Varistor (MOV ) to add voltage suppression to the controller's output driving the door striker. (Put the MOVs at the end device and not the controller end)   Another option is to add an isolation relay to keep the electrical noise from reaching the controller's output. 

Issue AS-P that has infinet devices connected to it, crashes during the Spring time-change of daylight savings. Product Line EcoStruxure Building Operation Environment Building Operation Automation Server Andover Continuum, infinet devices Cause Infinet schedules are sent down to the controller on a weekly basis. Having changed from default to be on Sunday between the time of 2:00 AM and 2:59 AM causes issues during daylight savings time "spring forward" due to that hour time span not existing. This causes the AS-P to crash. Resolution If you have schedules being download differently from the default time interval, ensure that they are not being done on Sundays, between the time of 2:00 AM and 2:59 AM. If they are, update them forward or back an hour to avoid further issues.

Issue Samsung’s Knox security protection on your phone or tablet data is out of date. Product Line EcoStruxure Building Operation Environment Building Operation SmartX Advanced Display v2 Cause   One of the security features contained within the Android operating system is Samsung Knox which the Advanced Display uses. Samsung Knox needs to get security updates periodically and needs to be online to the Internet to receive these updates. As a security feature if Samsung Knox is out of date it can stop the operation of some of the apps. For further information, see the Samsung’s Knox website. If Samsung Knox security needs an update when the AD-Link is launched then one or both the following messages may appear on your display.   Resolution Firstly, if the Advanced Display v2 is not running SmartXKiosk v8.2 and SmartX AD-Link v8.0.apk, then the latest versions are not installed and a request can be made by raising a case with your local product support team for the latest releases. To resolve the Samsung Knox issue, carry out the following procedure: Connect the Advanced Display to a WiFi network that has Internet access. Re-start the device. Confirm the phone or tablet still has an internet connection. Launch AD-Link. (several license windows will appear on your display). The SmartX AD-Link app should now run.

  Issue Replacing a SHR humidity sensor when set as  4-20mA loop powered (2 wire). Product Line Field Device Environment SHR100-T* SpaceLogic SLA**** Cause When replacing a SHR100-T* sensor, there are only 2 wires and the sensor is set to loop powered for measuring humidity. Resolution The SLA sensor when used for measuring humidity and is only available as a 3 wire device when used with both 24Vac or 24Vdc (20-30Vdc) for measuring humidity, these are: power, ground and signal.   Either use a 3rd wire if available or use an alternative device.   Download the SpaceLogic Sensor Installation Sheet        

Issue Configuring NTP and troubleshooting in the Niagara Frameworks Product Line TAC IA Series Environment I/A Series N4 Enterprise Server I/A Series N4 Jace Cause Guide to configure and test NTP server and Jace sync operations Resolution Please familiarize yourself with the official documentation of the NTP functionality. NTP and its configuration are comprehensively documented in the Niagara Platform Document. The official documentation is updated frequently and may contain information that supersedes the content of this article. Using the ntpq utility program The NTP Project maintains the NTP software that is compiled and included with Red Hat Enterprise Linux (and other most other Linux distributions). To get the software for Microsoft Windows, Meinberg ports the software and provides it. With this software, you not only get the ntpq utility program, you also can run the NTP client/server on your PC. In this way, you can use your PC as an NTP time server to your JACE. NOTE: The Client and Server (Time Only) options were added in 4.9. Using Server creates potential attack surface for 'Mode 6' queries. But to query with ntpq as described below, it must be set to Server, at least temporarily. Be advised that you should not have your JACE exposed to the Internet. Consult the Niagara Cyber Defense page for more details. Using the ntpq utility program, you can query a JACE that is configured for NTP, and get a list of the peers known to the JACE and a summary of their state. For this use the -p option, and provide the IP address to the JACE. The command will look like this: ntpq -p 192.168.1.140 The output of the command will look something like this: The ntpq man page at ntp.org fully documents the details of the table above. Only a few details will be covered here.  The row that begins with * (asterisk), has been declared the system peer. The second row begins with a space, indicating that it is an unreachable peer.  The third column is for the stratum. Stratum 0 is an actual time source, like an atomic clock, that provides time to a stratum 1 NTP server. A stratum 2 server gets its time from a stratum 1 server. A stratum 3 server gets its time from a stratum 2 server, and so on.  Reach is a circular log buffer containing a set of eight bit-flags, expressed as an octal number. Convert octal to binary to determine the reach for the last eight attempts. For example, 376 converts to 11111110, which means that we failed to reach the server the last time, but the other 7 were successful.    Using the NtpPlatformServiceQnx spy page Right-click the NtpPlatformServiceQnx and select Views > SpyRemote.         As you scroll down the first section of interest is the one that shows the NTP Configuration File. It reads what we've written to the file ntp.conf and displays it.                                          NTP Configuration File #/home/niagara/etc/ntp.conf: Niagara Network Time Protocol Configuration File #Use the NtpPlatformService UI to modify this file. #Created: 24-Sep-19 4:53 PM EDT # #Niagara NtpPlatformService variable, do not modify #ntpEnabled true #syncAtBoot true #server list server 192.168.1.2 burst prefer server 192.168.1.3 burst server 192.168.1.4 burst peer 192.168.1.5 peer 192.168.1.6 #ntp features enabled enable ntp stats #ntp panic value, if offset exceeds this, ntpd should exit (disabled if 0) tinker panic 0 #gather information about statistics statistics clockstats loopstats filegen clockstats file clockstats type none nolink enable filegen loopstats file loopstats type none nolink enable The next section of interest is for the NTP Daemon Log. You'll only see this section if Generate NTP Statistics is set to true. It's generally not necessary to consider these statistics.                                                       Generate NTP Statistics Jan 30 08:45:14 nto ntpd[8740900-1]: receive: Unexpected origin timestamp 0xe1dd1553.126c40f0 does not match aorg 0000000000.00000000 from sym_active@172.16.10.197 xmt 0xe1dd161a.aa0c9b85 Jan 30 08:46:14 nto ntpd[8740900-1]: receive: Unexpected origin timestamp 0xe1dd1552.126c471e does not match aorg 0000000000.00000000 from sym_active@172.16.10.99 xmt 0xe1dd1656.2b9be356 Jan 30 08:46:18 nto ntpd[8740900-1]: receive: Unexpected origin timestamp 0xe1dd1553.126c40f0 does not match aorg 0000000000.00000000 from sym_active@172.16.10.197 xmt 0xe1dd165a.aa0c9453 Jan 30 08:47:18 nto ntpd[8740900-1]: receive: Unexpected origin timestamp 0xe1dd1552.126c471e does not match aorg 0000000000.00000000 from sym_active@172.16.10.99 xmt 0xe1dd1696.2b9bca8b Jan 30 08:47:22 nto ntpd[8740900-1]: receive: Unexpected origin timestamp 0xe1dd1553.126c40f0 does not match aorg 0000000000.00000000 from sym_active@172.16.10.197 xmt 0xe1dd169a.aa4e33f0 Jan 30 08:48:22 nto ntpd[8740900-1]: receive: Unexpected origin timestamp 0xe1dd1552.126c471e does not match aorg 0000000000.00000000 from sym_active@172.16.10.99 xmt 0xe1dd16d6.2b9bd269 Jan 30 08:48:29 nto ntpd[8740900-1]: receive: Unexpected origin timestamp 0xe1dd1553.126c40f0 does not match aorg 0000000000.00000000 from sym_active@172.16.10.197 xmt 0xe1dd16dd.aa8fa9b9 Jan 30 08:49:27 nto ntpd[8740900-1]: receive: Unexpected origin timestamp 0xe1dd1552.126c471e does not match aorg 0000000000.00000000 from sym_active@172.16.10.99 xmt 0xe1dd1717.2b9bcbe9 Jan 30 08:49:34 nto ntpd[8740900-1]: receive: Unexpected origin timestamp 0xe1dd1553.126c40f0 does not match aorg 0000000000.00000000 from sym_active@172.16.10.197 xmt 0xe1dd171e.aad12b7e Jan 30 08:51:18 nto ntpd[8740900-1]: receive: Unexpected origin timestamp 0xe1dd1203.21caf133 does not match aorg 0xe1dd175e.153d05cf from sym_active@172.16.11.205 xmt 0xe1dd1786.c4cb59c2 Jan 30 08:51:33 nto ntpd[8740900-1]: receive: Unexpected origin timestamp 0xe1dd11bb.218961dc does not match aorg 0xe1dd175c.153d0991 from sym_active@172.16.10.171 xmt 0xe1dd1795.1de9a94c Jan 30 08:51:40 nto ntpd[8740900-1]: receive: KoD packet from 172.16.10.158 has a zero org or rec timestamp. Ignoring. Jan 30 08:52:44 nto ntpd[8740900-1]: receive: KoD packet from 172.16.10.158 has a zero org or rec timestamp. Ignoring. The next section is NTP Daemon Drift. After NTP has synchronized with reliable time servers for a significant amount of time, it will write the calculated drift (in PPM) to a file, such that it can initialize with this value on reboot. It will use this calculation of how far the clock drifts, to correct the clock in real-time, in increments too small for any application to detect.   NTP Daemon Drift 20.185   NTP Daemon Clock Stats is next. It reads what is in the clockstats file. In this example output, the file does not exist and the spy page tells us so.                                                     NTP Daemon Clock Stats Modified Julian Day | Secs. Past UTC Midnight | Clock Address | Last Time Code Error reading /var/run/ntpdstats/clockstats: /var/run/ntpdstats/clockstats (No such file or directory) The final section of interest is NTP Daemon Loop Stats. If you're not getting data here, then the configured servers/peers might not be reachable.    NTP Daemon Loop Stats Modified Julian Day | Secs. Past UTC Midnight | Time Offset Secs. | Drift Compensation | Estimated Error | Stability | Polling Interval 58860 29871.775 0.000000000 20.226 0.000976563 0.000000 6 58860 30081.780 0.000753215 20.226 0.000976563 0.000000 6 58860 30150.781 0.000753034 20.226 0.000976563 0.000000 6 58860 30688.793 0.000018819 20.227 0.000976563 0.000213 6 58860 31155.803 -0.000220479 20.220 0.000976563 0.002179 6 58860 31221.804 0.002128888 20.229 0.001234668 0.003595 6 58860 31233.872 -0.001539013 20.228 0.001736532 0.003385 6 58860 31385.925 -0.000336908 20.225 0.001679057 0.003345 6 58860 31498.941 0.000431773 20.228 0.001608116 0.003294 7 58860 31841.815 0.000467697 20.230 0.001543370 0.003195 7 58860 32276.675 0.000795988 20.235 0.001484403 0.003499 7 58860 32546.942 0.009518751 20.274 0.003382136 0.013979 7 58860 32666.611 0.000412569 20.274 0.004513791 0.013078 7  

Issue The en1 network adapter is not an option for assignment when configuring an IP port Product Line TAC IA Series, EcoStruxure Building Operation Environment I/A Series N4 Jace 9000 Building Operation Multi-purpose Controller / VAV (MP-C / MP-V) Building Operation Room Controller / VAV (RP-C / RP-V) Building Operation IP-IO Cause With the switch to Linux for the Jace 9000's operating system, some functions such as sensing adapters work differently when configuring a controller station.     Resolution In N4.13, we have added a new action to find adapters when Jace's are being pre-configured offsite. Start by confirming in the TCP/IP Configuration page that the desired port is configured and enabled. Make sure that some communicating device is connected to the desired port, exhibited by the port's lights on the unit. Examples include a workbench connection, a BACnet IP device/router, or another Niagara Device. Right-click on the "Link" component under the port, and select the "Query For Adapters" option. You should now see the port in the dropdown. Note: With N4.14, using the en1 as a DHCP server is possible.  If using this with BACnet IP MP, RP or IP/IO in Space Logic controllers engineering with Niagara, this is an important consideration for network applications.

Issue When a SED-TRH-G-5045 sensor is positioned outside the range of the main EBO Zigbee wireless mesh, what is the recommended method or product to extend the wireless coverage? Product Line EcoStruxure Building Operation Environment Building Operation Automation Server Premium Cause The SED-TRH-G-5045 is a Zigbee pro sleepy end device. Resolution Any Zigbee router within the system can function as a repeater to extend the radio communication. The router should be positioned within the radio range of the sensor and within the range of the RPx or another router. If a Zigbee device is powered by mains, it typically operates as a router. While there are currently no SE products designed solely with "repeater capability," several SE products possess router capabilities in addition to other capabilities, SE8000 SpaceLogic room controller Wiser plug CCTFR6500 Wiser Power Micromodule CCTFR6730 Wiser Room Thermostat with display CCTFR6400 or CCTFR6401. We have not officially tested any 3rd party Zigbee routers, however the IKEA TRÅDFRI repeater is known to work effectively.

Issue One or more inputs on the SP-ACX will randomly report as open for a brief moment (a second or less), This can result in unauthorized door access if for example the input is associated with a door Exit Request. Product Line EcoStruxure Security Expert Environment SP-ACX Cause Electrical noise in wiring Resolution Increase the Alarm input speed, issue has been seen with Alarm input speed set to 0, increasing the input speed to 1 second typically resolves the problem.

Issue Can Enterprise Servers inherit licenses from a parent Enterprise Central? Product Line EcoStruxure Building Operation Environment Building Operation Enterprise Server Building Operation Enterprise Central Cause Need to know if Enterprise Central Licenses can be inherited by an Enterprise Server, and then, in turn by Automation Servers. Resolution An Enterprise Server cannot inherit its licenses from a parent Enterprise Central. Licenses can only be inherited from an Enterprise Server by the attached automation servers. Refer to WebHelp article Inherited Licenses and Knowledge Base article SmartX Server License Inheritance in EBO 3.x.

Warning Potential for Data Loss: The steps detailed in the resolution of this article may result in a loss of critical data if not performed properly. Before beginning these steps, make sure all important data is backed up in the event of data loss. If you are unsure or unfamiliar with any complex steps detailed in this article, please contact Product Support for assistance. Issue Instructions needed for batch importing Users into Access Expert Product Line EcoStruxure Access Expert Environment Access Expert Hosted V3 Cause Steps are needed to import Users from another system Resolution Batch Import   When converting a site, all user records and information needs to be imported into the new system. For Access Expert here are the steps in order to accomplish this:   Log on to the instance Once it opens up select the Access Control Tab and choose the Batch icon When this editor opens up select the Download Default Example file This will give a sample of the format that is expected when the Upload CSV is needed From the original application, if there is a dump file (Continuum) or an existing csv, copy and paste into an excel file or use the template and rename it accordingly. Choose the relevant columns to match from the list. Once satisfied with all the entries and fields, save the file then return to AccessXpert and select the Upload CSV as mentioned in Step 3. Select the file to open and once completed, all the users will then be displayed.

  Issue Understanding the EP1501 and LP1501 downstream device limitations Product Line EcoStruxure Access Expert Environment Access Expert Hosted V3 Cause Downstream device limitations determine how many upstream controllers are required when using these controllers Resolution When choosing to use the EP1501 or LP1501, knowing the limitations of the downstream devices plays an important part in determining the number of controllers needed for a job. The limitation is 8 I/O devices, so if the downstream controller is an MR 50 then a total of 9 readers including the onboard reader can be utilized. Keep in mind that no matter what the mixture is, including MR51e's or MR52's, a total amount of 17 readers can be used or licensed on these controllers  

Issue Using Download Wizard 32 with Application set to Clear Memory, one will get an error that "The application file could not be found! Product Line EcoStruxure Building Operation Environment Building Operation Workstation Xenta Programmable Controller Cause EBO Workstation does not include the Lonm<Model Number>.MTA file. Resolution There are two solutions: Create a minimal MTA file for the device type. Open Menta Editor Change the device specification for the appropriate Xenta Type. Add one PVR block Save the file. In DWiz, change Application selection to Download New and Browse in the new file. Perform the steps again with the expected files in the same folder as DWiz. Download the attached Lonm.zip (derived from Menta 5.1.9) Extract the files in the zip to the same Workstation folder where Dwiz.exe is found. Sample Location: "C:\Program Files (x86)\Schneider Electric EcoStruxure\Building Operation 3.2\WorkStation\DWiz.exe" Perform the download again with the same Clear Memory selection under the Application section.

Issue Doors are going offline and online. Verification of the number of Reader Licenses purchased for an Instance Product Line EcoStruxure Access Expert Environment Access Expert Hosted Software V3 Cause When adding readers to an existing site the number of subdevices and readers may exceed the number of licensed readers in the instance, so doors bounce offline/online if power is removed from existing readers. A method for verifying the number of reader licenses is needed. Resolution Steps for verifying the number of Reader Licenses for an Instance Open Access Expert and log on to the Instance Right Click on the Instance and select the Manage License option A list of licenses for each object is displayed for the current Instance Based on this information the partner/user can determine how many licenses are required Create a Purchase Order and use the needed part number for the object Example: AXH-RMC-32V3 to add additional reader licenses

Issue Information needed for Integrating Access Expert BACnet objects into Continuum and EBO Product Line EcoStruxure Access Expert Environment Access Expert V3 Hosted EcoStruxure Building Operation Andover Continuum BACNet Cause BACnet objects from Access Expert may show in Andover Continuum, but will not function. An integration using EcoStruxure Building Operation is needed. Resolution BACnet objects from Access Expert may show in Continuum when a BACnet discovery is done, but they will not function.  An integration using EBO with a SmartConnector is required to use Access Expert BACnet objects. Further details on the EcoStruxure Access Expert Smartconnector are available from the Exchange Marketplace.  

Warning   Potential for Data Loss: The steps detailed in the resolution of this article may result in a loss of critical data if not performed properly. Before beginning these steps, make sure all important data is backed up in the event of data loss. If you are unsure or unfamiliar with any complex steps detailed in this article, please contact Product Support for assistance. Issue Confirming compatible Modbus data types available for a Sigma IC3 Modbus Product Line Satchwell Sigma Environment Sigma Release 4_05-SEB (Build 3_43_18) Sigma Release 4_05-SP2 (Build 3_42_48) Sigma Release 4_06 (Build 3_44_14) Sigma Release 4_06 SP1 (Build 3_44_16) Sigma Release 4_07 (Build 3_45_48) Sigma Release 4_07-SP1 (Build 3_45_51) Sigma Release 4_07-SP2 (Build 3_45_58) Sigma Release 4_08 (Build 3_46_57) IC3 Modbus Cause The use of 64-bit is not mentioned in documentation Resolution 16-bit registers are supported with all versions of Sigma. From Sigma release 4 05 SEB (Build 3_43_18) 32-bit registers are supported. 62-bit registers are not supported with Sigma IC3.   The ba077 Modbus 32-bit application note provides information on the engineering of 32-bit registers. https://ecoxpert.se.com/search?documentUUID=74eaf0dd-fbd9-4429-9c82-eb205aa9be07&title=BA077%20Modbus%2032%20Bit%20Values%20-%20Satchwell%20-%20Application%20Note Sigma 4.06 IC3 Modbus Firmware and Release Note https://ecoxpert.se.com/search?documentUUID=cb99b073-d9ab-400e-8e67-2f8343447768&title=Sigma%204.06%20IC3-Modbus%20Firmware%20-%20Release%20Notes Sigma IC3 Modbus 1.n.2 firmware is the latest available version https://ecoxpert.se.com/search?documentUUID=02d88785-9d13-4184-b74a-d1a0b5ce7edd&title=Sigma%20IC3%20Modbus%201.n.2%20-%20Firmware