Issue
Users are unclear about how to complete the offline registration process in EcoStruxure Building Operation, particularly regarding the location and use of the System ID and Registration Code.
Product Line
EcoStruxure Building Operation
Environment
EBO Systems requiring offline activation
Cause
This confusion arises due to:
- Misinterpretation of the registration email: Users expect both the System ID and Registration Code to be included, but only the System ID is provided.
- Limited visibility of the registration code: The code is only shown in the browser on the online machine used for registration.
- Manual transfer requirement: Users may not realize that the registration code must be manually copied to the offline machine.
- Uncertainty around System ID resets: Users may not know how or when to reset the System ID, especially after hardware changes or reinstallation.
Resolution
System ID Visibility:
- The registration email contains only the System ID.
- The registration code is not included in the email.
Where to Find the registration Code:
- The registration code is displayed in the web browser on the online machine during the registration process.
- This code must be manually copied and entered into the offline machine to complete activation.
Resetting the System ID:
- If a reset is required, refer to the official guide:
🔗 Reset System ID – EcoStruxure Building Help
Offline registration Instructions:
