StephenYang

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Stephen Yang

Admiral

‎2025-07-22

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StephenYang

Root User in EBO

IssueUnrecognized user connection in EBOProduct LineEcoStruxure Building OperationEnvironmentBuilding Operation WebstationBuilding Operation Enterpris...

Knowledge Center icon_circle Building Automation Knowledge Base

158 1 0

2025-07-07 11:41 AM

StephenYang

How to identify Automation Server(AS) ID node count

IssueFail to apply CP or HF on ASProduct LineEcoStruxure Building OperationEnvironmentEcoStruxure Building Operation WorkstationEcoStruxure Building O...

Knowledge Center icon_circle Building Automation Knowledge Base

107 0 0

2025-06-30 07:47 AM

StephenYang

How to check PCT 2.0 disk size

IssuePCT 2.0 shows "503 Service Temporarily Unavailable" error when trying to reach to PCT server.Product LineEcoStruxure Building OperationEnvironmen...

Knowledge Center icon_circle Building Automation Knowledge Base

164 0 0

2025-06-25 06:23 PM

StephenYang

Collect log files from Project Configuration Tool 2.0 (PCT 2.0)

IssueHow to collect log files from the Project Configuration tool 2.0.Product LineEcoStruxure Building OperationEnvironmentProject Configuration ToolC...

Knowledge Center icon_circle Building Automation Knowledge Base

312 0 0

2025-05-12 08:12 AM

StephenYang

How to move PCT 2.0 storage file

WarningPotential for Data Loss: The steps detailed in the resolution of this article may result in a loss of critical data if not performed properly. ...

Knowledge Center icon_circle Building Automation Knowledge Base

571 0 0

2024-12-16 11:18 AM

StephenYang

How to backup PCT 2.0

WarningPotential for Data Loss: The steps detailed in the resolution of this article may result in a loss of critical data if not performed properly. ...

Knowledge Center icon_circle Building Automation Knowledge Base

728 1 0

2024-12-16 11:16 AM

StephenYang

New user is unable to complete the BDP registration process

IssueNew user is unable to complete the BDP registration processProduct LineEcoStruxure Building Data PlatformEnvironmentBuilding Data PlatformCauseUs...

Knowledge Center icon_circle Building Automation Knowledge Base

701 0 0

2024-10-02 01:08 PM

StephenYang

New BDP user did not receive an email invite

IssueNew user with an external email account was created but never received an email inviteProduct LineEcoStruxture Building Data PlatformEnvironmentB...

Knowledge Center icon_circle Building Automation Knowledge Base

627 0 0

2024-10-02 01:07 PM

StephenYang

API error codes while trying to connect my API to BDP

IssueReceive API error codes while trying to connect my API to BDP.Product LineEcoStruxture Building Data PlatformEnvironmentBuilding Data PlatformCau...

Knowledge Center icon_circle Building Automation Knowledge Base

911 0 0

2024-10-02 01:06 PM

StephenYang

Screen Brightness Issue on White TRCs

IssueThe first batch of White TRCs (produced in 24H1) could appear too bright in some low-light level situations. All future batches (post 24H1) do no...

Knowledge Center icon_circle Building Automation Knowledge Base

695 0 0

2024-09-10 11:23 AM

StephenYang

VPAT or statement of accessibility for EcoStruxure Building Operation

IssueRequired a VPAT (Voluntary Product Accessibility Template) or statement of accessibility for EcoStruxure Building Operation.Product LineEcoStruxu...

Knowledge Center icon_circle Building Automation Knowledge Base

608 1 0

2024-09-10 11:01 AM

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