Collect log files from Project Configuration Tool 2.0 (PCT 2.0)

[StephenYang]

Issue

How to collect log files from the Project Configuration tool 2.0.

Product Line

EcoStruxure Building Operation

Environment

Project Configuration Tool

Cause

When contacting Product Support about issues with the PCT, log files should be provided.

Resolution

Collect log files through the Web interface on both Windows and Ubuntu installations:

1. Logon to PCT server, Click Diagnostic 
   
2. Click Collect logs
   
3. Log starts collecting.
   
4. After the log collection process is complete, the file will either be saved to the browser's default download location or a window will pop up asking where to save the ZIP file. Select the desired location then click Save
   

Log collector tool for PCT for Ubuntu:

If the PCT web interface is unavailable, you can use the Log Collector tool to gather log files. This tool is included with the PCT installation on Ubuntu, eg. pct-2.1.1.8-log-collector-ubuntu.

1. Give the file proper permission to be able to run as an executable either using chmod command: 

   chmod +x pct-2.1.1.8-log-collector-ubuntu​

   or via file properties, as shown in below screenshot:

   
2. Run the log collector tool.

   ./pct-2.1.1.8-log-collector-ubuntu​

   
3. A zip file containing the required log files will be saved in the same folder where the log collector tool is located.