National Weather Service Data Showing Stale in Niagara Applications

[RandyDavis]

Issue

National Weather Service Data Showing Stale

Product Line

TAC IA Series

Environment

• I/A Series N4 Enterprise Server
• I/A Series N4 Jace 8000 / 9000

Cause

Due to recent changes with the National Weather Service, the current weather information displayed through Niagara is showing as “Stale” when using the NWS Weather Provider in the Niagara Weather Service.

Resolution

The Current Conditions “Last Update” time may be null or a current date, and the “Observed” time may be null or a date in the past.

Current Weather View:

Property Sheet:

This issue is being addressed in future releases. In the meantime to manually correct this behavior, make the below manual updates to the BNwsWeatherProvider components in the station:

1. Go to the Property Sheet view on the BNwsWeatherProvider component, click the ‘Slot Details’ button, then click the ‘Hidden Slots’ button to display the hidden slots.

2. Click the Flags for the “Conditions Server” slot which opens the “Configure slot flags” dialog.  Clear the checkbox for the Hidden slot flag, then click the OK button to clear the Hidden slot flag.

 3. The “Conditions Server” slot should now display “(none)” in the Flags column.

 4. Click the “Slot Details" button to toggle back to the default Property Sheet View.  The “Conditions Server” property is configured with the default value of “www.weather.gov”.

5. Update the “Conditions Server” property to “forecast.weather.gov” and save the change.

6. Invoke the “Update Weather Report” action on the Weather Report component and verify the Current data updates and no longer indicates a Stale status.