Building Automation Knowledge Base

Issue Create EWS between SmartStruxure and SmartStruxure Lite Product Line EcoStruxure Building Expert, EcoStruxure Building Operation Environment StruxureWare Building Operation site SmartStruxure Lite site Cause Steps to create EWS (EcoStruxure Web Service) between SmartStruxure and SmartStruxure Lite Resolution Release requirements: SmartStruxure Building Operation Release 1.3.938 and higher SmartStruxure Lite Version: Schneider Electric 2.7.0 and above Verification the Enterprise Server is running Open Building Operation Software Administrator. If Status shows Stopped, you must configure Building Operation. Otherwise, proceed to step 2. Ensure all Ports are correctly configured. Click Start Service and wait until application running shows in Path field. Click OK. Building Operation is now ready to integrate with SmartStruxure Lite The following example is using Server 1 in System Tree tab. In System Tree tab, right-click on Server 1. In newly opened window, select New. In newly opened sub window, select Interface. Click on Web Service to expand. Select EcoStruxure Web Service. In Name field, enter EcoStruxure Web Service. Click Next button. In Server field, enter IP address of Multi-purpose Manager (MPM) Controller you are connecting with. In Protocol field, ensure Communication port matches that on your server. In SOAP Endpoint field, enter ews in lower case letters. Take note that from SBO version 1.5 onwards, 'SOAP Endpoint' has been renamed to 'EWS Path'. IMPORTANT: You must enter ews in lower case letters in step 11. NOTE: If you are connecting to another StruxureWare Server, you must use an account that is in the default domain for log in credentials. Click Create button. Allow database to save completely before moving on to next step. In Server Tree tab, ensure new interface shows. You are now ready to connect your MPM Controller with Building Operation. Refer below to “Procedure - Connect MPM Controller to Building Operation." Procedure - Connect MPM Controller to Building Operation Ensure your MPM is physically connected to your workstation. In Server Tree tab, expand System folder. Expand Hardware folder. Expand EcoStruxure Web Services folder. Right-click C2G_root folder and select Host EWS Objects in sub window. Expand EcoStruxure Web Services folder. Select EcoStruxure and then select Web Services Properties Tab. Set Alarm Polling to Disabled. Procedure - View and Watch Data Points Expand CAN2GO controller. The List View tab shows all Objects available in Device. NOTE: EWS Consume in Building Operation server does not support connection over a ProxyServer.

Issue How to estimate the disk space required to accommodate a given Security Expert installation. Product Line EcoStruxure Security Expert Environment Security Expert Microsoft SQL Server Cause The Security Expert databases will grow in size depending on the configuration and logging requirements. Therefore, estimating how much a database will grow over time should be done to determine which Microsoft Database solution and hard drive requirements. Resolution The Installation Guide does have some hardware recommendations under the System Requirements section, and these should be used as a baseline for allowing appropriate database storage. 10 controllers w/ 16 modules each - 40GB More than 10 controllers w/ any number of modules each - 100GB. The configuration database (SecurityExpert) is relatively small and will typically not grow much. The events database (SecurityExpertEvents) is what logs all events and alarms, and it will grow over time, rapidly depending on what is being logged and how often. There are many variables in play from one site to another. The space required for a standard Security Expert Database is dependent on, but not exclusive to: The amount of Inputs/Outputs/Readers you have with Log Events enabled. The amount of traffic through the site. The number of Expanders and other Records. The frequency of backups and purging of events from the SecurityExpertEvents database. As a guideline, we can broadly calculate storage requirements based on the size of each event being logged. Typically this will be 564 bytes per event. If you have 2000 Events per day, here is the calculation for how many MB will be used per day: 564 B x 2000 = 1128000 B = 1.07 MB per day If those events that are being logged are alarms as well, then this total would be doubled. Another way to calculate this is to take what a typical usage requirement would be for a site or monitor a live site over a week/month to calculate the sites' average usage and extrapolate that to fit. For example, a site with 130 doors being used 8 hours a day and with door openings and closings 10 times an hour would equate to just under 1GB a month. Please note these are very rough guesses; individual sites might be busier/quieter. Performing regular SecurityExpertEvents database backups and purges will ensure that the database size does not get too large for the installation. For instructions, see the System Backups section in the Installation Guide and AN 279 Security Expert Differential Backups.

Issue Email alarms can be configured in the AS and ES and understanding that interaction is needed Environment SmartStruxure Windows 7 Windows Server 2008 Cause There is a need to know what happens when creating email alarms in the AS and ES Resolution The server (AS or ES) that has the email notification object will send the email. So if you want to be sure that the AS alarms still send emails even if the ES is offline, then you should have email notifications configured on the AS and not rely on a global email notification on the ES. If notifications are configured on both the ES and AS which triggers on the same alarm, then two emails will be sent. One when its triggered on the AS and one when the ES fetches the alarm from the AS. You may be able to manage the triggering of the AS alarm by a program that checks the online status or alarm indication of the ES being offline.

Issue When launching Security Expert after restarting the PC, a License Expired message is shown. The license is not able to be found. Product Line Security Expert Environment Security Expert Client Security Expert Licensing Cause This is a timing issue. The Security Expert services are attempting to start simultaneously as Windows components that they rely on. Resolution Change the Startup Type of the Security Expert services to use Automatic (Delayed Start), so they start after the Windows OS components. Services - Automatic Delayed   It is also possible that the Security Expert Data Service may be the only service that requires being set to a delayed startup to resolve this problem.

Issue Security Expert Smart Connector integration is working but Alarms states are not updating, the following error is appearing in Smart Connector logs:   2021-01-07 15:19:22.2621,Info,Processor,<no principal>,Validation Prompt for Security Expert Alarm Update Processor: MayNotContinue : The EwsServer was not located or the credentials you supplied were incorrect. Please verify your credentials and try again. Product Line EcoStruxure Security Expert Environment Smart Connector Cause It appears that the SOAP credential within the Security Expert Discovery Processor does not match the credential within the Security Expert Client SOAP operator credential.   This is a known issue where the credential does not update when changed/edited within the Processor Configuration of the Security Expert Discovery Processor configuration.   Resolution A workaround is to log on to your local Smart Connector portal and edit the credential value within: Setup/Processor Values/SecurityExpertSettings      Change the username and password as required here.                Then save and the new credentials should be updated.  

Issue WebStation connection is unreliable when using a 4G (cellular) connection Auto logoff times are not obeyed  Product Line EcoStruxure Building Operation Environment Building Operation WebStation 3.x Broadband Cellular Networks Cause WebStation creates a subscription with the Building Operation server, so it will attempt to connect every 10 seconds.  If this connection is removed/interrupted/ or no longer required for a period of 60 seconds, WebStation will force itself to log out.  This setting is currently fixed and cannot be adjusted.    Currently, there have been instances where this connectivity issue is seen when using, as shown below, a device with a broadband cellular connection attempting to connect to a Building Operation server that also connected to the same/similar cellular network this is the most common scenario where this issue is seen. Resolution It is recommended not to use these cellular network connections to permanently display Building Operation Server information, especially from mobile devices connecting to the cellular network.  This type of connection should be used sparingly and for quick access to view/check information as necessary.  Connection loss can be expected if you move away from the webpage for more than 60 seconds.  Any lengthy connections to the Building Operation Server are recommended to use a more permanent network connection.     Issues have not been seen when using broadband Internet or a similar connection as shown below to a remote cellular Building Operation Server.  This meaning that the EcoStruxure Building Operation system has remote Internet access via a broadband cellular connection. To troubleshoot this further, capture a HAR file using the details provided here How to collect a network trace | Microsoft Docs and reproduce the issue while this debugging window is open within your browser.  Note: This capture must be done at the source; that is where WebStation is running.  This may not be easy to do using a mobile device.   Send this saved HAR file and the Internet browser version and EBO version used along with connection types to your local support channel. 

Issue When EcoStruxure Building Operation (EBO) is installed after TAC Vista on the same PC, changes to the national character set in the OP Configuration Tool in Menta cause an error preventing the generation of the MTA file. The error appears when the Generate command is selected in Menta. Depending on the combination of versions of EBO and TAC Vista, the error message is: "National character set not selected" "Cannot open file: struxureware path\ national.dec" (where struxureware path is the location of the Schneider Electric StruxureWare\ Building Operation 1.x installation folder) "ERROR! Failed to create OLE dispatcher: GraphOP.Application.320, GraphOP.Application.NSP" Product Line TAC Vista, EcoStruxure Building Operation   Environment Building Operation Workstation Vista Workstation Cause The installation of EBO overwrites settings in Menta regarding character sets. When Menta is opened with normal user rights, changes to character sets in the OP Configuration Tool are not saved due to the OS user security settings. Resolution Right-click on Menta in the program list and select "run as administrator". Then select your required character set in the OP Configuration Tool ("Formats | Character set file"). The changes can now be saved and Menta will generate successfully. This procedure is only required the first time you run Menta after installing EcoStruxure Building Operation. Normal user rights can be used for subsequent editing sessions.

Issue What is the unit load (UL) of the SpaceLogic SP90 PIBCV Actuators that will help me to calculate how many SP90 PIBCV Actuators can be added on ComA and ComB of a SmartX Server. Product Line EcoStruxure Building Operation, Field Devices Environment SpaceLogic SP90 PIBCV Actuator SmartX Server Cause Require the Unit Load (UL) of the SpaceLogic SP90 PIBCV Actuator to calculate the number of actuators allowed on the RS-485 network.  Resolution The Generic application note AN01 can be applied with answers to the transceiver interface attributes below. The SpaceLogic SP90 PIBCV Actuator range uses the SN65HVD1780DR transceivers which are a failsafe transceiver (not requiring bias) and reduced 1/10 UL. In addition, there are no local bias resistors and therefore the 1/10 UL of the transceiver would be the total UL presented to the bus by the SpaceLogic SLP Room Unit. Transceiver Xcvr Unit Load Xcvr Failsafe Adaptor Circuit Bias Circuit Bias Load Total Unit Load Isolated 485 Bus SN65HVD1780DR 0.1 Yes None None 0.1 No Based on the above the total number of devices can be calculated as 32/0.1 = 320. The BACnet MSTP standard specifies that the address range for BACnet master devices is 0-127 and therefore a SmartX Server is limited to 127 devices per com port (254 total per Server) so this should effectively be the limiting factor. However, the documentation recommends using only up to 64 devices with the same RS-485 transceiver, or 32 devices with different RS-485 transceivers.   Since the SpaceLogic SP90 PIBCV Actuator does not have an isolated RS-485 interface it conforms to Generic RS-485 Network Device Configuration 1 in EBO Webhelp.  A network consisting of only SpaceLogic SP90 PIBCV Actuators should only require a 120-ohm termination resistor at each end of the bus and not require any bias resistors. Also, check out the SmartStruxure-RS485-Controller Unit Load Quick-Help video on the Exchange.

Issue Unable to drag and drop discovered RP-C with the Zigbee adapter to its Zigbee Device Import File resulting in this error: Product Line EcoStruxure Building Operation Environment Building Operation Room Controller (RPC) Cause Application Defined Type is not fully universal Resolution Hold "shift" while you drag and drop the RP-C to associate the discovered device with the imported proxy.

Issue Why are there Unconfigured Devices appearing in the Unconfigured Device list. Unconfigured Devices are not cleared from the device list once the third party device is correctly configured and brought online. Product Line EcoStruxure Building Operation Environment Building Operation Automation Server Premium Building Operation Enterprise Server Unconfigured BACnet Devices Cause BACnet devices that have unresolved issues appear in the Unconfigured Devices folder beneath the Hardware folder. The devices in the folder may have one or more of the following unresolved issues: • Unspecified device identifiers • Duplicate device identifiers • Duplicate device names • Other interoperability issues These issues must be resolved at the third party controller end. Resolution There are 3 different ways to resolve this depending on AS-P version: 1.9.x: To clear the reconfigured devices from the Unconfigured Devices folder, select the network, and then press the Alt key and click the Refresh button at the same time. 2.0.x or later: For updates use the Discover All (binoculars) button Any version after the third party devices have be correctly configured and brought online, if any devices these device continue to appear in the Unconfigured Device list they can be cleared from the list by warm starting the AS.

Issue When a modbus AO is created and set to 32-bit real swapped, the correct value is not seen at the modbus device. 1000 is written and 1000 is shown correctly at the Modbus device. 1001, 1002, 1003 are written but 1000 is seen at the Modbus device. 1004 is written and 1004 shows correctly at the Modbus device. And so forth. The larger the number, the larger the error increase. Product Line EcoStruxure Building Operation Environment Enterprise Server (ES) Automation Server (AS) Cause When 32 bit real swapped is selected Further down the configuration page, the write function code defaults to "06". 06 is to set a single 16-bit register write and this needs to be changed. Resolution Use the drop down tab and set the function code to "16". 16 is to preset multiple registers i.e. 2 off consecutive 16-bit registers or a 32-bit register.

Issue Checking if a port is open Product Line Andover Continuum, EcoStruxure Building Expert, EcoStruxure Building Operation, Field Devices, Pelco, Satchwell MicroNet, Satchwell Sigma, TAC IA Series, TAC INET, TAC Vista Environment TCP/IP Communication Command Prompt Telnet Command Cause Suspect certain network ports are blocked and need to verify Resolution It is possible to check if a port is open in a network by issuing the Telnet command. Note:- Telnet operates using the TCP protocol. UDP connectivity cannot be tested using Telnet. If a port is open, a blank screen will be seen after issuing the command: telnet [domainname or ip] [port] where [domainname or ip] is the domain name or IP address of the server being checked [port] is the port number the server application is listening on For example: telnet 192.168.0.20 9001 (to a closed port would display a connect failed message)   telnet 192.168.0.20 9003 (to an open port would display a blank screen)   To exit the Telnet session, type Ctrl + ] and then type "quit".   For how to enable Telnet in Windows 7 please see Enable Telnet Client on a Windows 7 PC

Issue How to populate customized information on the SpaceLogic Sensor display Product Line EcoStruxure Building Operation Environment SpaceLogic Living Space Sensor Building Operation Multi-purpose Controller Building Operation Multi-purpose VAV Building Operation Room Controller (RPC) Building Operation Workstation Cause Additional information required on how to customize information to be displayed on the SpaceLogic sensor Resolution Note: This feature may not work in controller FW V4.00.x, due to know issue Custom value text is not displayed and/or updated on the SmartX sensor device, in this case please upgrade controller firmware to V5.00.1 or higher. Before starting, make sure the Integrator Menu icon and the custom information page have been activated: The Integrator Menu icon can be configured under "SmartX Sensor Device/ Display/ Button and Scene configuration" as shown in the screenshot below: Turn on "Allow custom information page" under "SmartX Sensor Device/ Display /Advanced" tab. By doing this, the custom information page is created under the Integrator menu icon of SmartX Sensor Display:        To show how to add custom information to the custom information page of SmartX Sensor display, create a sample script program, where DI1 is a digital input and Status1 is a string output. numeric input DI1 String output Status1 If DI1 = on then Status1="running" Else Status1="not running"​   In this program, when DI1 is on, the Status1 gets the string value of “Running”, otherwise the Status1 gets the string value of “Not Running”. DI1 is bound to a Digital Value (Green Arrows) under the Application folder and Status1 is bound to the CustomValueText1 (Red Arrows) as shown below:   Open the Watch pane, under the View tab, and add Digital Value and CustomValueText1 (access it through the “SmartX Sensor Device/ Display/ Basic” tab) to it.  When the Digital Value is Active the Custom value text 1 shows “Running”. On the SmartX Sensor, navigate to the custom page through the Integrator menu icon, this will show the “Running” string. Likewise the “Not Running” string would be populated on the SmartX Sensor custom information page screen when the Digital Value is Inactive.  

Issue Maximum Limits for SmartStruxure Lite Design (Scalability, Capacity) Product Line EcoStruxure Building Expert Environment SmartStruxure Lite Multi-Purpose Manager (MPM) Cause What are the maximum number of communication between managers and end device Resolution Guidelines: number of end devices per node Wired ● 6 wired inputs (Ohms / Volts, Analog or Digital) ● 6 wired outputs (4 analog 0-12VDC, 2 digital) The analog output ports has a maximum nominal load of 50mA each. ● Need more? Modbus I/O extenders, SEC-TE, etc. Wireless devices ● In theory: almost unlimited (no physical constraints) ● In practice: limited by range and strength of wireless signal     ● EnOcean: Rule of thumb is within room (up to 75ft in building – line of sight)     ● ZigBee: Rule of thumb is within room (up to 150ft in building – line of sight)     Limited by application     ● Frequency of transmission     ● Efficient handling of data queues Guidelines: number of end devices per node BACnet - with the current basic client capabilities, the maximum number of devices supported on a single BACnet network is 1000. Modbus      Limitations for ModBus connectivity per MPM is 31 devices but depends on polling rate and amount of points:         ● Using pre-defined objects, polling rate is 30s / device         ● Using Lua script, polling rate variable ZigBee or EnOcean for the end devices? ZigBee ● Longer range ● Reliability built-in the protocol (ack, retries, …) ● Requires a battery ● Multiple channels available (possible to isolate networks / groups) EnOcean ● Self-powered (no battery) ● Easy to deploy ● Lower range ● Reliability must be ensured at the application level ● No retries ● ZigBee coordinator is a device that sets up the network, is aware of all the nodes within its network. Every ZigBee network must contain a network coordinator. ● ZigBee router can act as an intermediate router, passing on data from other devices. ● ZigBee end-device is part of the network, but doesn’t re-route information to neighbors. How many devices can I use? ZigBee ● A ZigBee network should not have more than 75 ZigBee devices in total (coordinator, router and end devices); ● A ZigBee network should not have more than 24 ZigBee routers (+1 coordinator) ● A ZigBee node (coordinator or router) should not control more than 10 peripheral end devices. EnOcean ● Using pre-built objects: ● 4 Thermostats ● 20 Switches ● 20 Relays ● The maximum number of devices added to each MPM is 49 ●The maximum number of EnOcean devices added to each MPM is 49 ●The maximum number of EnOcean devices with the same EEP added to each MPM is 49 .This only applies to firmware 2.13.1 and later, the limit for previous firmware is 20. An Exception is the following limits for devices/widgets per MPM: 20 EnOcean Switches 20 EnOcean Relays 4 EnOcean Thermostats The AV and BV variables The MPM-UN controller comes with 100 AV's and 100 BV's. MPM has capacity for up to 700 AV's and 700 BV's. After the initial 100 are consumed, add Value Banks of 100 for each AV and BV. Value Banks will be added as sub-devices under the main MPM.  Maximum data Points: MPMs can have up to 750 data points per monitor. What is the maximum size for background graphics? The maximum size of a background picture (in dashboard or section map) is 2Mbyte with a maximum resolution of 1920 x 1080 (Width x Height). For analog inputs with a signal range in Ohms has no reading limit. You just need to configure the table in the AIC object assigned to referred input.

Issue When trying to download a b3866 device, receive an Untranslated BACnet Error. Product Line EcoStruxure Building Operation Environment Building Operation Workstation Building Operation Automation Server (AS, AS-P, AS-B) BACnet b3 or Infinet i2 Controller Cause Infinet ID 0 or duplicate Infinet Id Resolution Export the objects in the controller. Delete the b3866 (or other b3 or i2) controller. Re-learn the controller. Manually assigned the Infinet ID to the next one available. Software reset the b3/i2. Download the b3/i2. Back up to flash. Import the objects. Download the b3./i2. Back up to flash.

Warning Potential for Data Loss: The steps detailed in the resolution of this article may result in a loss of critical data if not performed properly. Before beginning these steps, make sure all important data is backed up in the event of data loss. If you are unsure or unfamiliar with any complex steps detailed in this article, please contact Product Support Services for assistance. Issue What is the best practice for migrating controllers from a stand alone Continuum system into an active LAN system? Product Line Andover Continuum Environment Migrating Continuum Database Cause Controllers must be migrated from a stand alone system into an existing Continuum LAN system. The ACCID of some or all of the controllers on the stand alone system are already in use on the LAN system. Resolution All address conflicts should be dealt with before the controllers are brought onto the LAN system. With the workstation in Offline mode, each controller on the Stand alone system is manually created on the LAN system.  If the controllers ACC ID will conflict with a controller on the LAN system an appropriate change must be made when creating the controller on the LAN database. Where the controllers are BACnet controllers and the intent is to have all controller on the same network, the Network ID (UDP) id must be changed to match the id of the LAN system. The Comm2 network ID of each stand alone controller should be noted and should be changed in cases where the id is already in use on the LAN system. Import files should be used to build the IP level controllers

Issue How can we exclude Hosts or Users from accessing the Workstation Professional license i.e. Script, Function Block and Graphic editors from another Workstation? Product Line EcoStruxure Building Operation Environment Building Operation License Server FLEXnet Cause When accessing various editors from within Workstation a particular license does not differentiate host or user who should have access to which editors. Using the option file taclic.opt allows you to exclude certain Host / Users of StruxureWare Building Operation from accessing these Workstation clients. The Workstation clients referenced are as follows: client.station (Workstation) client.script (Script Editor) client.functionblock.view (Function Block Editor) client.graphiceditor (Graphic Editor) Resolution FLEXnet Licensing provides the options file to be included in the License Server directory. Each time the License Server service is started this file is checked. Syntax and use can be found in the attached document - Chapter 13 The following option file must reside on the License Server in the following path: Building Operation 1.9 and below: C:\Program Files(x86)\Schneider Electric StruxureWare\Building Operation 1.x\License Server Building Operation 2.0 and above: C:\Program Files(x86)\Schneider Electric EcoStruxure\Building Operation x.x\License Server Once this file is copied into the License Server folder, you must restart the license service (via the Windows Control Panel, Administrative Tools, Services). Examples: # The following text excludes the features from Workstation Professional # # Use the following 3 Exclude statements if you wish to exclude an entire Workstation from accessing editors # EXCLUDE client.script HOST enter_host_name EXCLUDE client.functionblock.view HOST enter_host_name EXCLUDE client.graphiceditor HOST enter_host_name # # Use the following 3 Exclude statements if you wish to exclude a Building Operation User from accessing editors # (remove #'s below as required) # # EXCLUDE client.script USER enter_user_name # EXCLUDE client.functionblock.view USER enter_user_name # EXCLUDE client.graphiceditor USER enter_user_name # Notes: The HOST can be defined by either DNS or IP Address The USER is the user name as defined in Building Operation, this may be the same as the Windows username if using Windows Domain.

Warning Potential for Data Loss: The steps detailed in the resolution of this article may result in a loss of critical data if not performed properly. Before beginning these steps, make sure all important data is backed up in the event of data loss. If you are unsure or unfamiliar with any complex steps detailed in this article, please contact Product Support for assistance. Issue Contemporary Controls Skorpion Switch configuration setting for using RSP with MPX and RPX controllers Product Line EcoStruxure Building Operation Environment Contemporary Controls EISK8M-100T Skorpion Switch Building Operation Automation Server Premium Building Operation Multi-purpose Controller Building Operation Multi-purpose VAV Building Operation Room-purpose Controller Cause Contemporary Controls Skorpion switches have several caveats to consider before using them in a site design. Specific Skorpion switch configuration settings are needed in order for the RSTP protocol to work with MPX controllers.  Resolution *NOTE: This is only for Contemporary Controls Skorpion Switches*   Contermporary Controls EISK8m-100T switch documentation: https://www.ccontrols.com/ctrlink/eiskm.php    There are a number of configuration options available to use these switches and MPX/RPX controllers. This article is not meant to be a comprehensive guide.   Two caveats to consider before using these switches:  Contemporary Controls (CC) Support has indicated that these switches have a limitation to 39 devices (MPXs) per switch. Other vendor's switches do not have this limitation and allow 39 devices per RSTP loop. Multiple RSTP loops are not supported on a Skorpion switch. Multiple Skorpion switches may be used and daisy-chained to allow for greater than 39 devices. The 39 total number includes the switch itself, so effectively, 38 MPXs. A static IP address of the switch should not be in the same IP range (10.110.210.x) if the AS-P is being used as a DHCP server. Configuring the switch this way may cause the AS-P to assign a duplicate IP address to 1 of the MPXs in that range. The DHCP server in the AS-P is a very basic DHCP server to allow for quick IP assignments in a private network. There aren't any configuration options for designated exceptions in the AS-P. (Note: This may be a security concern for sites that do not want a switch on their main network. Setting the Skorpion switch to DHCP enable can allow the ASP to assign a non-static IP to the switch and not interfere with MPXs. RSTP enabled - the snapshot below shows the settings to enable RSTP o the switch Redundancy state: STP/RSTP STP State: Enable Hello Time: 2 Version: RSTP Max Age: 40 Forward Delay: 21                                       The Bridge Priority setting should be changed to 4096 to be a higher priority than the controllers. See the Priority setting in the snapshot above. Root ID: Self-populating field will indicate "Self" when set for a single root with 1 RSTP ring Rood ID "mac-address" may indicate a different switch that is the root switch Non-STP State Port Some ports must be set to not pass BPDU RSTP traffic,  i.e. the ASP, a PC used to configure the switch and connecting other network switches. 2 or more switches can be connected to allow for more devices to be connected (38 each) but RSTP traffic must be restricted to each switch. The ports connecting them need to be configured as Non-STP.   Note: Admin edge turns off almost all RSTP traffic, but not all Non-STP State ON disables the port from participating in the STP or RSTP ring The ports that are connecting the 1st, 2nd or 3rd switches need to have Auto-MDX set properly to behave as a cross-over cable. Either that or use a physical cross-over cable. In the Skorpion configuration page, click on the picture of the switch where the ports are showing "Auto-Mdix enable" on one switch and "Auto-Mdix disable" on the other switch. Click on the actual port from the main page to get to this setting. Example: Switch 1 port 8           Switch 2 port 1            General observations: Switch manufacturers have different limitations and options for configuration. Pay close attention to the Vender’s switch and MPX documentation. After a reconfiguration of the switch, give it several minutes for convergence to take place and to let the system settle. A flooding network traffic loop state may happen in several circumstances: a. RSTP not enabled on an MPX (factory default will reset RSTP to disabled) Note: The Device Report will extract information directly from the controller b. MPX not warm started after setting RSTP c. A switch misconfiguration (Ex. Port not set to Non-STP On) A restart (power off) of the switch may be necessary to recover d. Too many RSTP devices in a loop (>39 including the Skorpion switch) e. IP address conflict This state can be observed when all the controllers go offline and access to the switch config page isn’t possible. It’s best to get RSTP working with MPXs on each individual switch with separate rings and then daisy chain them after configuring Auto-Mdix first and finally plug in the ethernet cable into the next switch. Using 2 PCs can be helpful when setting these up so that 1 can be used to access the switch(s) on the 192.168.92.x network and the other with EBO running on the other network that the ASP is set to. Otherwise switching the NIC settings back and forth is cumbersome. Once both switches are configured and both are working with RSTP, controllers may still show offline. A power cycle can clear this up so that the ASP can reassign an IP with both switches connected. *** 1 MPX controller that has not been set to RSTP will throw the whole system into offline mode. Use the device report to ensure every single controller has been set to RSTP AND has been warm started.  ***   Using the Control Panel MP Series devices link, the Search feature and the Device report in EBO can be helpful to observe all the necessary settings for MPX and RSTP Control Panel MP Series devices link

Issue The Web Server threw an exception. Please make sure the StruxurewareReportingAgent service is running and is set to run "Automatic" An error occurred on the Web Server while processing your request. If the problem persists, please contact your system administrator. Environment Webreport 1.4 upgrade Cause A WebReports installer must use an admin-level SQL Server Management Studio user account to log on to a computer running WebReports. This installer account also requires the addition of three database permissions that permit access to and control of the WebReports database during installs or upgrades. For example, an administrator can detach the database. In SQL Server Management Studio, verify that the Login Properties for the NTAuthority\IUSR and designated WebReports installer user accounts include the db_datareader, db_datawriter, and db_owner database role memberships. Resolution Use SQL management SQL studio and log in to the SQL. Use properties on the user NTAuthority\IUSR and make sure the following are included db_datareader, db_datawriter, and db_owner database role memberships.

Issue The following error occurs on startup following upgrading of Niagara Station to  4.10.   SEVERE [20:42:01 23-Oct-20 UTC][nreconfig] invalid nre memory configuration values, 832 > 816   Product Line TAC IA Series Environment I/A Jace 8000 N4.10 Cause The default NRE memory pool settings are incorrect after an N4.10 upgrade and need configuration to function correctly. Resolution Niagara 4.10 and Default NRE Memory Pool Changes The increased size of some core libraries in Niagara 4.10 required changes to the default NRE Memory Pool settings for use on a JACE-8000. MetaSpace memory needed to be increased to allow applications to run without issue.   Note: Any previous custom memory configuration applied to the JACE-8000 will be reset upon upgrade to 4.10. The overall size of the pool of memory available to the NRE installation has decreased.  T As the overall size of the pool has decreased, customizations based on the old total pool size are invalid and cannot be maintained.   If a custom memory configuration is required, the user will need to manually adjust the platform administration menu after a device is upgraded. A longer-term approach to address this issue is in development and should be available with the Niagara 4.11 release.   NRE Memory pool default settings for Niagara 4.9: Changes to the default configuration: Heap Space size 4.9 value: 384 MB 4.10 value: 360 MB Meta Space size 4.9 value: 48 MB 4.10 value: 56 MB System reserve 4.10: allocated additional 16MB NRE Memory pool default settings for Niagara 4.10: