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Label: "ecostruxure building operation"

View in: "Building Automation Knowledge Base" | Community

1895 Posts | First Used: 2018-09-06

Building Automation Knowledge Base

Issue SpaceLogic SLA CO2 units prior to date code 2138 cannot be field calibrated and ABC (Auto Baseline Calibration) is not set to ON by default. Product Line Field Devices Environment Veris Models – Cost Down version: CWE2, CWE2C, CWE2D, CWE2H, CWE2K, CWE2M, CWE2N, CWV2 Firmware prior to REV1.05.23 Prior to 2138 DC Schneider Electric + Veris Models: CW2LA2A, CW2LA2AV, CW2LAXA, CW2LAXAV SLABLC2, SLABLCV2, SLABLCVX, SLABLCX, SLASLC2, SLASLCV2, SLASLCVX, SLASLCX, SLAWLC2, SLAWLCV2, SLAWLCVX, SLAWLCX Firmware prior to REV2.08.41 Prior to 2138 DC Cause The CO2 sensors are calibrated during manufacture, but can develop an offset during shipment or storage. Units cannot be field calibrated other than by the Auto Baseline Calibration (ABC) algorithm. The offsets can be greater than 200PPM. The ABC only calibrates at 30PPM a week. That would require wait times of greater than 6 weeks. Resolution Replace with a unit with a date code of 2138 or higher or make sure ABC is enabled and wait the necessary time for ABC to correct.

Issue When a Building Advisor "value report", "Smart Alarm Report" or "BMS Health Report" are saved, the page formatting can be incorrect. In this example, when saved, the document shows page 2 as blank, the original contents of page 2 are then split across pages 3 and 4: Product Line EcoStruxure Building Operation, EcoStruxure Building Advisor Environment Building Advisor Cause Word document has incorrect formatting when saved due to the header. Resolution Steps to remove the header manually. Enable edit and save. Close the document and reopen. Double click on the white space i.e. the header. Double click on the image on front page. The white header should no longer be seen. The document’s incorrect format has now been repaired. Finally, save the document.

Issue Is it possible to rename an ES after an AS has been created? Product Line EcoStruxure Building Operation Environment StruxureWare/EcoStruxure Building Operation 1.9 and lower Enterprise Server Automation Server Cause Not possible to rename the Enterprise Server or Automation Servers once attached as a multi-server system Resolution It is not possible in the earlier revisions 1.9 and lower to rename an ES or an AS once created under an ES. From EcoStruxure 2.0 and above this is possible; Refer to WebHelp for additional details: Server Rename

Issue TAC Xenta I/O modules working as LonWorks device, indicates offline, flashes fast after power restore. Product Line TAC Vista, EcoStruxure Building Operation Environment XENTA421A XENTA451A Cause When the TAC Xenta I/O modules are used as Lonworks devices, this is indicated by the LED that flash once every tenth second. After a power failure, the device will indicate offline by 5 flashes per second. The device will indicate offline until it gets an update to any nvi or nci variable. Resolution As soon as the device gets an update on any nvi or nci, it will again start to flash once every tenth second. This means, that if you only read variables from the device, that is, only uses its inputs, it may indicate offline until the next time the configuration is changed. A workaround for this issue could be to just use a dummy output, that is updated regularly.

Issue SE7000/SE8000 controllers are randomly going offline or are undiscoverable on BACnet network. Product Line EcoStruxure Building Operation, EcoStruxure Building Expert Environment Building Operation Workstation Building Operation Automation Server SSL SE7000 SSL SE8000 Cause Improper terminations of the BACnet MS/TP communication cable. Resolution The REF (reference) Terminal is a BACnet Reference which is a voltage reference required by BACnet testing lab (BTL) and it is rarely used in the industry. If not used as a reference, The Ref terminal should be left empty. It is not a terminal to land a shield nor a ground. At each thermostat (Cable Junction) : Connect the (+) and the (-) wires Twist the shields together Tape around the cable to prevent short-circuit. Ground the shield at one end only (usually on the BAS side) and leave the REF terminal empty Ensure that the shield wire is not connected to the REF (Reference) terminal.

Issue SE7000s (all) and old hardware SE8000 (firmware <= 1.7.4) won't support EBO Zigbee. Product Line EcoStruxure Building Operation Environment SSL SE7000 SSL SE8000 Cause EBO Zigbee has Standard and High-Security levels. The SE7000s and old hardware SE8000 (firmware <= 1.7.4) only supports Zigbee Low Security. Resolution Replace the SE7000s and SE8000s old hardware using SE8000 with the current hardware that supports firmware 2.0.0 and newer.

Issue When EcoStruxure Building Operation (EBO) is installed after TAC Vista on the same PC, changes to the national character set in the OP Configuration Tool in Menta cause an error preventing the generation of the MTA file. The error appears when the Generate command is selected in Menta. Depending on the combination of versions of EBO and TAC Vista, the error message is: "National character set not selected" "Cannot open file: struxureware path\ national.dec" (where struxureware path is the location of the Schneider Electric StruxureWare\ Building Operation 1.x installation folder) "ERROR! Failed to create OLE dispatcher: GraphOP.Application.320, GraphOP.Application.NSP" Product Line TAC Vista, EcoStruxure Building Operation Environment Building Operation Workstation Vista Workstation Cause The installation of EBO overwrites settings in Menta regarding character sets. When Menta is opened with normal user rights, changes to character sets in the OP Configuration Tool are not saved due to the OS user security settings. Resolution Right-click on Menta in the program list and select "run as administrator". Then select your required character set in the OP Configuration Tool ("Formats | Character set file"). The changes can now be saved and Menta will generate successfully. This procedure is only required the first time you run Menta after installing EcoStruxure Building Operation. Normal user rights can be used for subsequent editing sessions.

Issue The System Alarms: "Timeout Cloud SMS channel offline" and "Cloud telemetry channel offline" are never reset and therefore always present in the Alarm view. Product Line EcoStruxure Building Operation Environment Building Operation Workstation Building Operation Automation Server Premium Building Operation Enterprise Server Cause When cloud connectivity is enabled, the EcoStruxure BMS sends data from the system to the central storage for diagnostics and analysis along with data from other buildings and sites. Under the Cloud Connectivity Tab, The default communication setting is "Auto". If the customer has the "server.cloud.customer" license feature, the BMS Server tries to activate the cloud communication. The alarms are generated if the ES/AS-P, at some point, was able to connect to the cloud, but then taken off the internet while the setting was "Auto/Enabled". Resolution Upgrade the system to EBO version 3.2.1 or to the latest available version. According to Release Notes for EBO version 3.2.1 this issue should have been fixed in that version, see defect 42293 in Release Notes If the issue is still present see the solution below. The only way to reset the alarm is to have a successful connection to the cloud(Internet) again. Make sure the ES/AS-P has internet access Now the Cloud alarms should go away. Verify that they disappear. Go to the Control Panel in Workstation and click Cloud Connectivity Set the Communication setting to Disable and save the changes. Take the BMS Server off the internet again

Issue How to add and bind SNVTs to a local node High bandwidth usage on FT10 LonWorks network causing slow system response Product Line EcoStruxure Building Operation Environment LonWorks FT10 network Cause FT10 bandwidth is too high due to a large TGML graphic or lots of Change of value trends set up in the server polling points on the FT10 network. Resolution The local node resides within the Automation Server so the trend or graphic that is polling every 0.5 to 1-second will only poll the local node and not out on the FT10 LonWorks network. The SNVTs in the field then updates the Local node at a frequency rate setup in the SNVT. Here is a link to a Quick help Video showing how to set up and bind to a Local node

Issue How to Identify a specific PCT (Project Configuration Tool) project. Product Line EcoStruxure Building Operation Environment Project Configuration Tool Cause How to identify a specific PCT (Project Configuration Tool) project. Resolution In PCT check the project name for the project to be the backup. For this example, the project named “Test 5 Project” is used. Go to the project storage folder. (The following is the default locations for PCT v1.2.7.223): C:\ProgramData\Schneider Electric EcoStruxure\Building Operation\Project Configuration Tool\storagemodule\projects Using a text editor (for example Notepad or Notepad++) open each folder then open the file “project.thrift.pctj”, Open each folder in turn until the correct project has been identified to backup. The stored project folder name can be seen: Further on in the text editor, the PCT project name can be seen, in this example 'Test 5 Project'. Alternatively click the “edit” menu item and select find (ctrl + F) from the options and search the text for the PCT project name. Making sure PCT is not running when copies of any of the projects are taken

Issue Need to capture steps taken to reproduce a problem or a solution Product Line Andover Continuum, EcoStruxure Building Expert, EcoStruxure Building Operation, Field Devices, OTHER, Satchwell MicroNet, Satchwell Sigma, TAC IA Series, TAC INET, TAC Vista Environment Windows 7 Windows 10 Windows Server 2008, 2012, 2016 Cause A series of screen captures will help to demonstrate the steps needed to reproduce a problem or a solution. You can use this tool to capture the steps you take as a problem occurs and send the output to someone so they can see a screenshot of each step. Resolution In Windows click on the Start menu button Type "PSR" Windows 7Windows 7 Windows 10, 2012, 2016Windows 10, 2012, 2016 Open the Problem Steps Recorder Windows 7Windows 7 Windows 10. 2012, 2016Windows 10. 2012, 2016 Click Start Perform the desired tasks Click Stop Choose a location to save the file output The .zip file will contain a .mht file which can be opened in a web browser The screenshots will appear in order This will be followed by a detailed output of keystrokes and mouse movements. For additional information please refer to Microsoft webpage on this topic: Record steps to reproduce a problem

Issue EcoStruxure Building Advisor does not connect by default to the Automation Server and the request to EWS returns a HTTP 401 error Product Line EcoStruxure Building Operation Environment Building Operation SmartX Server EcoStruxure Building Advisor Cause Required configuration in EBO to enable EcoStruxure Building Advisor Resolution An EBO connection to EcoStruxure Building Advisor requires MD5 authentication to be enabled, disabling it in EBO will result in EcoStruxure Building Advisor being unable to connect. The “Allow authentication with MD5 hash” can be enabled under the EBO Security manager. During the TLS handshake process, both the EcoStruXure Building Analytics Data Transfer Service (DTS) and EBO negotiate to use Sha384 encryption regardless of whether MD5 is enabled/disabled in EBO. With MD5 enabled, the use of Sha384 encryption works as expected. With MD5 disabled, the use of Sha384 encryption does not work and the request to EWS returns a HTTP 401 error. MD5 is disabled by default in EBO v2.0 and later.

Issue What is the basic steps and workflow when connecting a Zigbee device to an AS-P? Product Line EcoStruxure Building Operation Environment Building Operation Automation Server Premium Cause Zigbee is a communication protocol used to create personal area networks with small, low-power devices Resolution As described in EBO Webhelp the workflow is as follows: Create a Zigbee interface and network Import Zigbee device files Create a logical Zigbee device in EBO Enable the Zigbee network Discover the physical Zigbee devices Associate the logical Zigbee device with the physical Zigbee device For more details please see video:

Issue Changing the name of a folder under which there is an active alarm, causes an incorrect "Source" path in the alarm message Product Line EcoStruxure Building Operation Environment Building Operation Workstation version 1.8 or earlier Cause If a folder name is changed it will be correctly updated, but if an active alarm is located in its sub-folders , then the alarm source path will not be updated. Initial alarm before the folder name is changed, notice the source ...... FF IV/Trendloggar ...... The alarm after the folder name has been changed FF IV TEST, the / between FF IV TEST and Trendloggar is missing. If the alarm has not been acknowledged, and clears a second entry for the alarm is displayed in the alarm view. Resolution This is fixed in SBO/EBO 1.9 and later versions. For versions 1.8 or earlier: Before updating a EcoStuxure Building Operation(EBO) folder name, check to see if there are any active alarms with a source path that use this folder. If there are, try to clear these alarms. If a EBO folder name has been changed and there are alarms in the alarm view which cannot be cleared, then use the "Recheck" command to clear them.

Issue A Log Processing Trend Log created in an EBO server and connected to an Extended Trend Log will not transfer any records even if the Force Transfer command is executed. Product Line EcoStruxure Building Operation Environment Building Operation Enterprise Server Building Operation Automation Server Premium Building Operation Automation Server Bundled Cause Log processing trend log records are not saved to database, so they will not be transferred to Extended Trend logs. Resolution In the Basic Properties of the Log Processing Trend Log, set "Persist data" to True to store trend data in the database. This will enable the records to be transferred to the connected Extended trend Log.

Issue Have an Alarm Category assigned to an Alarm but does not appear in the Alarm View Product Line EcoStruxure Building Operation Environment Building Operation Enterprise Central Building Operation Enterprise Server Building Operation SmartX Servers Cause In this case, the system has an Alarm Decoration which is filtered on the server name and overriding ALL alarms associated with this server and hence is overriding the Alarm Category defined within the Alarm Handling. Resolution Option 1: Add the Alarm Category to the Alarm Decoration as shown in the screenshot below: Re-activate the alarm and the Alarm Category should now show in the Alarm View Option 2: If the Alarm Decoration is not required, then delete the Alarm Decoration completely.

Issue The License Server is not working and may show Vendor Daemon Down errors. The LMadmin log shows the error. LicenseEngine (taclic) exited with status 28 Product Line TAC Vista EcoStruxure Building Operation Environment Vista Building Operation Enterprise Server License server Cause Data Execution Prevention (DEP) is activated. Antivirus or other software can scan/use the port used by the vendor daemon. If the time drifts over two minutes and a time synch occurred, the vendor daemon can stop. https://support.citrix.com/article/CTX137111 Resolution First, check that DEP is not activated. Make sure that there is no antivirus program that has portscan activated Make sure there is no other software that uses the same port as the vendor daemon Make sure that the time does not drift too much, if the time drifts two or more minutes and then a resynch occurs the vendor daemon can stop This is more likely on VMware where time synch can occur from either the domain or VMware tool. Check Windows event log (Security) for time synch messages. NOTE: It can also appear just by stopping the server manually.

Issue When attempting to add a new Automation Server under an Enterprise Server that already has one or more AS servers attached it results in an "Object already exists" error ERROR Object already exists Domain: Data access Info:~/System/Server Communication/Models/xxxxxxxx/Members/xxxxxxxxx in module Run Db manager xxxxxxxx = Global Unique Identifier (GUID) The GUID underlined in red in the screenshot above is the duplicated Id. Additional error message possible depending on EBO release version. ERROR: Server already part of a multi server system Domain: Invalid data Info: Attempt_To_Add_An_Object_To_The _System_That_Already_Exists ERROR: Cannot add a server that is a clone of a server that already exists in your system Domain: Startup Technical Info: An added server with name 'XXXXX' has the same unique id as an existing server with the name 'YYYYY' which is not allowed. Product Line EcoStruxure Building Operation Environment Building Operation Enterprise Server Building Operation Automation Server Building Operation Automation Server Bundled Cause The AS that is being added has been restored from a backup created from one of the servers that are already configured under the ES resulting in a duplicate GUID. Resolution Backup the Server Restore the Server and make sure to select "Restore configuration with new IDs" check box. This will ensure that a new GUID is assigned to the AS. Add the Server from ES Please note that the restore function to re-use configuration data from a backup set is supported for all Building Operation supported protocols, except for BACnet and b3 BACnet. To read more see Web Help To read more see Web help: http://help.sbo.schneider-electric.com/topics/show.castle?id=10228&locale=en-US&productversion=1.7 To read more see Web help: http://help.sbo.schneider-electric.com/topics/show.castle?id=10228&locale=en-US&productversion=1.7

Issue Subnet/Node address shown in Local Node Properties dialog is not what is used on the LonWorks Network. Product Line EcoStruxure Building Operation. Environment Building Operation Workstation. Building Operation Automation Server Premium. LonWorks . Cause When using External Managed Network, an external binding tool is used to address LonWorks devices, and the external tool sets the address in the Neuron chip, that is used for communication. This information is not tranfered to the database. Resolution When using External Managed Network, the correct address information could be read in the Domain table of the device.

Issue A Dashboard is created with a couple of widgets in it, the widgets are placed where they should be and the Dashboard looks good. But if the Dashboard is opened in a monitor with a smaller screen, the available work area for the dashboard is smaller and the widgets move around. Product Line EcoStruxure Building Operation Environment Building Operation Webstation Cause There is no option to lock the widget positions on both horizontal and vertical axis as the screen area available to the dashboard changes when creating the Dashboard. Resolution Set the Maximum column count in the Dashboard Layout setting to the total number of columns of the desired widget layout. For example if widget one has Column span 2 and widget two has Column span 3 then the Maximum column count should be set to 5 for the Dashboard. Then set the Minimum column size to 0. Now the text still scales but the widgets lock in position.

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