Issue
The System Alarms: "Timeout Cloud SMS channel offline" and "Cloud telemetry channel offline" are never reset and therefore always present in the Alarm view.
Product Line
EcoStruxure Building Operation
Environment
- Building Operation Workstation
- Building Operation Automation Server Premium
- Building Operation Enterprise Server
Cause
When cloud connectivity is enabled, the EcoStruxure BMS sends data from the system to the central storage for diagnostics and analysis along with data from other buildings and sites.
Under the Cloud Connectivity Tab, The default communication setting is "Auto". If the customer has the "server.cloud.customer" license feature, the BMS Server tries to activate the cloud communication. The alarms are generated if the ES/AS-P, at some point, was able to connect to the cloud, but then taken off the internet while the setting was "Auto/Enabled".
Resolution
Upgrade the system to EBO version 3.2.1 or to the latest available version. According to Release Not...
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