Building Automation Knowledge Base

Issue Values only appear to update in Workstation when performing an upload. Environment I/NET Seven 2.43 and above StruxureWare Building Operation 1.3.0.978 and above Cause I/NET Interface Global scan rates are set to 0 (disabled) Resolution The Global scan rates defined within the properties of the I/NET Interface should be set to a value greater than 0 to display and automatically update values and controller status from the I/NET system.  The default settings are set to 60 seconds and 5 seconds for the device updates and point updates respectively. Image below shows the location of these settings within Workstation:

Issue Attempting to download and commission a Xenta programmable controller beneath a SmartStruxure AS results in the following error. The application generates successfully, the application downloads successfully, but the commission step fails. Environment SmartStruxure Automation Server Xenta programmable controller Cause There is some difference in the files generated on a save from the old Vista Menta editor, and the new SmartStruxure Menta editor. Resolution Create the Xenta programmable device Browse in the existing Menta file Service pin the device Open the Menta file from StruxureWare Building Operation. Go to File > Save. Close the Menta file. Commission and download.

Issue How to configure individual alarm viewers for users. Environment StruxureWare Building Operation Workstation 1.3.0 Cause If all users workspaces are connected to the same alarm view then if one user changes the filter the alarmview will change for all users. This is because they are all links to the same object. To have individual filters you have to create multiple alarm views and attach them to the workspaces. Resolution Create a new alarm view by In workstation Right click and select new-view Select Alarm View Type in a name, click create Attach the alarm view to a workspace. Open the control panel in Workstation, click on account management Select the workspace you want to add the alarm view to in the drop down list under Workspaces Click on content. Click on the alarms pane (or add one) and click edit. In the field "initial path" browse to the alarm view you created before. Click close

Issue BACnet Multistate is showing the numeric value of the selection, instead of displaying the text associated with that selection. Product Line EcoStruxure Building Operation Environment TGML Graphic BACnet multi-state-value Cause If BACnet multi-state-value text values are required to be shown on a graphic, rather than the integer value, then  the DynamicText option is needed to be used rather than DynamicValue option when creating the graphic. Resolution Below shows what happens when you use DynamicValue for a MultiState Bacnet points Below shows what happens when you use DynamicText for a MultiState Bacnet points NOTES 1. If WebStation still shows only the Integer value rather than the correct text, it may be network routing/firewall related. In this case check the WebStation graphics from different addresses and test direct to the AS and logged on via the ES to gain a better understanding of the issue 2. Graphics can be created using translation/substitution, this may be a workaround, if the network routing/firewall cannot be adjusted

Issue Device Manager Upgrade and Hard Drive Requirements Environment StruxureWare Building Operation using Device Administrator for upgrade of Automation Server Cause A question has been raised following the training regarding the ability to upgrade 32 AS databases simultaneously, what storage space does the off server upgrade need, since it is now possible to upgrade 32 AS databases at once this could impact HDD space required, what about RAM, what about bandwidth requirements when downloading the converted DB to the AS? Device Administrator 1.3.0 Update (12 Mb) was available Feb 1, 2013. This add-on significantly reduces the time it takes to upgrade an Automation Server from 1.2 to v1.3. It cannot be used for any other upgrade paths. For more information, please read Product Announcement PA-00249, and Release notes StruxureWare Building Operation v1.3 - UPDATE which is available on The Exchange Download Center.   Resolution Please take into consideration the number of Automation Servers to be upgraded and count 200 Mb of disk space on the Computer Hard Drive per Automation Server.

Issue Internet Explorer - Security Warning error when logging in to Enterprise Server via Webstation Error message: Windows has blocked this software because it can't verify the publisher.  Environment StruxureWare Building Operation WebStation up to version 1.4.1. Internet Explorer 8 *Note - StruxureWare Building Operation WebStation 1.5.0 and newer does not support IE8 Cause Internet Explorer security settings Resolution In Internet Explorer, go to 'Tools' > 'Internet Options'.  Click on the 'Security' tab, select the appropriate zone for your system and then select the 'Custom Level' button.  Ensure that you have the following settings for 'ActiveX controls and plug-ins'. Allow previously unused ActiveX controls to run without prompt (Enable) Allow Scriptlets (Enable) Automatic prompting for ActiveX controls (Enable) Binary and script behaviors (Enable) Download signed ActiveX controls (Enable or Prompt) Run ActiveX controls and plug ins (Enable) Script ActiveX controls marked as safe for scripting (Enable)

Issue Backup and Restore Process for WebReports Product Line EcoStruxure Building Operation Environment WebReports Reports Server SQL Server 2008 R2 Cause Need detailed backup process Resolution Refer to Online Help Topic for details Backing Up the WebReports Database  On the Windows toolbar, select Start, and then click SQL Server Management Studio. Click Connect.   Note: When using a remote computer to connect to the Report Server SQL database, the Windows Accounts must exist on both machines and have administrative rights for the SQL database otherwise a successful backup will not occur.  In this instance, it is recommended to use the SysAdmin 'sa' login / password details when connecting in remotely.   Expand the Databases folder. Right-click StruxureWareReportsDB, point to Tasks, then click Back Up. Under Destination, click Add. Click OK. In the Destination on disk box, select the backup destination. Click OK. Click OK.   Restoring the WebReports Database Ensure the Enterprise Server is up and running with the correct database.  Stop the SQL Server Reporting Services and WebReports Agent (if installed).  Note: If moving the WebReports Database it is recommended to restore the database then Install WebReports.  Then when Installing WebReports select Upgrade existing (as shown) and NOT New database  Restore the WebReports database to recover reports data from backup.  This will include any Dashboard reports saved. On the Windows toolbar, select Start, and then click SQL Server Management Studio. Click Connect. Expand the Databases folder. Right-click StruxureWareReportsDB and select Tasks, then select Restore, then select Database. In the Restore Database dialog box, select the database set(s) that you want to restore. Click OK. Click OK. If not already installed now complete the installation of WebReports 

Issue Every time an alarm comes in to Workstation, the Alarm View pop up window opens up. Product Line EcoStruxure Building Operation Environment Workstation Alarm View Window Cause This is a setting that can be turned off and on as desired. Resolution Right click anywhere inside of the alarm queue (either on an actual alarm or in the white space below the alarms). Go to "Alarm view settings." Check or uncheck "Display alarm view" to turn on or off the pop-up feature.

Issue How can the IP address of an Automation Server be determined if DHCP is being used Environment Automation Server Building Operation Device Administrator Cause The setip command does not display the IP address when configured as DHCP. Resolution To see the IP address of an Automation server connect to the device with a USB cable and start the Building Operation Device Administrator program. Right click on the AS and select the Network Settings option. This will display the IP address in the Current IP address field. The IP address can also be reached with additional statistics in the PuTTY interface (login is required) by using the ifconfig command. The inet addr is the IP address of the device. This provides additional details such as bandwidth and problem packets.

Issue Enterprise Server and the B-OWS capability Environment SmartStruxure site Cause Enterprise Server and the B-OWS capability for viewing BACnet Operator Workstation Resolution The Enterprise Server is a native BACnet/IP protocol operator workstation and controller with a built-in web server. The Enterprise Server also serves as a BACnet/IP Broadcast Management Device (BBMD). The Protocol Implementation Conformance Statement (PICS) document details the BACnet Interoperability Building Blocks that are supported in StruxureWare Building Operation. The PICS are available from the BACnet International labs for BACnet Operator Workstation (B-OWS) Continuum 1.9x The below screenshot is of a StruxureWare Building Operation 1.3 Release and the desired connection using B-OWS to a Continuum 1.94 Release. Workaround is on the BACnet Interface of the ES, highlight the IP Network then Add New BACnet Device. 1. Suggested name would be the Cyberstation Name 2. Upload from BACnet device 3. Instance ID is the Device Node ID (Right-click/Edit on the Cyberstation) 4. Create Then perform an Upload from the newly created Cyberstation. Resulting View from the Enterprise Server: (Note that Cyberstation owned objects are not available in the Enterprise Server) There is an “official” document on Continuum and StruxureWare Building Operation BACnet communication that was produced specifically for this issue. It is a TVDA produced by the Buildings StruxureLab and it is Andover Continuum BACnet with StruxureWare TVDA 1.02

Issue Uninstall Process for Web Reports Product Line EcoStruxure Building Operation Environment SmartStruxure Web Reports Server StruxureWare for Building Operation Web Reports Server Cause After a re-install of webreports, certain features will not function if the original version was not completely removed. Resolution To uninstall WebReports: In Windows Control Panel, point to Programs and then select Uninstall a Program. Right-click StruxureWare Report Pack Installer and then click Uninstall. Right-click StruxureWare Reporting Agent and then click Uninstall. Right-click StruxureWare Reports Installation and then click Uninstall. Right-click StruxureWare WebReports and then click Uninstall. Right-click StruxureWare WebReports Service and then click Uninstall. In your Web browser, type the URL for SQL Server Reporting Services Report Manager. If you have installed SQL Server 2008 R2 Express, the URL is http://localhost/reports_sqlexpress Click Details View. Select the folders that contain the WebReports reports including Data Sources. Click Delete. Click OK. Click Close. Open Microsoft SQL Server Management Studio (type SQL in the Start menu Search box). Expand the Databases folder. Right-click StruxureWareReportsDB and then click Delete. In the Delete Object window, select StruxureWareReportsDB. Select Close existing connections. Click OK. Open Internet Information Services (IIS) Manager (type IIS in the Start menu Search box). In the Connections pane, expand Sites, expand Default Web Site, and then expand SchneiderElectric. Delete each virtual directory in the specified order: - Right-click WebReportsService and then click Remove. - Right-click WebReports and then click Remove. - Right-click SchneiderElectric and then click Remove. - In the Connections pane, select Application Pools. Right-click SchneiderElectric.WebReportsAppPool and then click Remove. Right-click SchneiderElectric.WebReportsServiceAppPool and then click Remove. Exit Internet Information Services (IIS) Manager. In SQL Server Reporting Services Report Manager (see previous steps), click Folder Settings. Select the NT AUTHORITY\IUSR check box and the [PC NAME] \appuser check box, and then click Delete. Exit SQL Server Reporting Services Report Manager. In Windows Control Panel, select System and Security, then select Administrative Tools. In Computer Management, expand Local Users and Groups and then select Users. Right-click appuser and click Delete, then follow any further prompts to complete the deletion. In Microsoft SQL Server Management Studio, expand Security and then expand Logins. Right-click the appuser account and then click Delete. In the Delete Object window, select appuser. Click OK. Click OK again. Right-click NT AUTHORITY\IUSR and delete it in the same way as you deleted the previous (appuser) account. Right-click [PC NAME] \appuser and delete it in the same way as you deleted the previous (appuser) account. Exit SQL Server Management Studio. In Windows Explorer, expand Program Files (x86) and then expand Schneider Electric. Right-click StruxureWare Reports Installation and then click Delete. Right-click StruxureWareReports and click Delete, then follow any further prompts to complete deletion.

Issue Unable to login to Workstation. Getting error "Requested license is not available on the license Server" even though the license for the StruxureWare Enterprise Server is valid. License server does not support this feature (Error code: -18) Product Line EcoStruxure Building Operation Environment StruxureWare Building Operation v1.3/1.4 WorkStation Enterprise Server License Server Cause When using Network Licenses this possibly indicates there was no valid WorkStation license. The Enterprise Server license does not also provide a Workstation license to run Workstation. If using Local Licenses, such as the Evaluation / Demo license and you are attempting to connect to an Enterprise Server from a separate WorkStation, the License server and the demo license file must be installed on both the Enterprise Server and each Workstation since the local license can not be shared between computers. Check Online help for additional detail. Resolution Network License: A new WorkStation license is required to use WorkStation. This would need to be acquired and added to the license Server. The part numbers for these are below. WorkStation software (including editors) Part number Product name Description SXWSWWORK00001 SW-STATION-STD-0 WorkStation Standard, 1 concurrent user license, (no maintenance subscription included) SXWSWWORK00002 SW-STATION-PRO-0 WorkStation Professional, 1 concurrent user license, Professional WorkStation version includes Editor licensing, (includes TGML Graphics editor, Function Block & Script Programming, no maintenance subscription included) Depending on what your requirements are, it may be possible to use the WebStation instead of a dedicated WorkStation for light monitoring duties. There is no part number for WebStation; it is a default feature of the Automation Server and Enterprise Server (with no need for additional licensing) in v1.3. Details on the WebStation and WorkStation can be found at the below links. WorkStation WebStation Local License: If using Local Licenses, such the Evaluation/Demo license and you are attempting to connect to an Enterprise Server from a separate WorkStation, the License server and the demo license file must be installed on both the Enterprise Server and each Workstation since the local license can not be shared between computers. Check Online help for additional detail.

Issue How do the controller settings affect the Occupation Sequence in respect of temperature control. Environment Stand alone. Part of a system. Cause Customer is uncertain of how this process works, the rooms are cold. Resolution There are a number of settings that will affect this sequence, the screen shot below shows the sequence and the settings used.  

Issue Creating Folder Structure to Organize Reports Environment SmartStruxure StruxureWare for Building Operation Report Server Cause A large number of reports may result in difficulty navigating the report tree.  The following processes allow you to sort the various created reports. Resolution Creating folders to store the saved reports.  Log into the SQL Report manager from the reports Server using the URL http://localhost/Reports   or  http://localhost/Reports_SQLEXPRESS     Open the folder you wish to add new folders to.  For this example I will use the Production reports folder.   Click "New Folder" Name the Folder and click OK NOTE: In order for the Folder to show up in the reports Server, it will have to have at least one object inside of it. You can move any report to the new folder by clicking on the drop down beside it and selecting "Move". Updating the StruxureWare reports Server to display the new folders  Connect to the StruxureWare Web Reports interface, using an account that is part of the Reports Administrators group. Click on Report Packs. At the bottom of the Screen click "Synchronize" This must be done to apply any changes made in the SQL Report Server Web interface to the StruxureWare Reports Server Saving a Reports parameters for quicker access.  You may wish to save a report to quickly run last months Trend Data. This type of saved report is referred to as a "Dashboard Report" Run the report you wish to save, using the desired parameters Above the report, click Save As In the Report name Field, type the Folder name and report name that you wish to use. NOTE you are limited to 30 characters for the report name. Be sure to check the "Dashboard report" option. Without this option checked you will be making a duplicate of the original report. The Dashboard Report option saves the parameters you have selected. Click "Save as"

Issue Energy Reports not working in 1.3 and earlier Product Line EcoStruxure Building Operation Environment StruxureWare Web Reports StruxureWare Reports Server Cause For 1.3 and earlier, in order for a log to be tracked as an energy report it must have a units type that indicates it is a metered signal. Resolution For any logs that do not have Units set.  Add one of the possible Unit types shown below. You should not change units on a log that is already running.  If you have entered the wrong type of units you will need to delete and re-create the logs. If this is not possible.  Use the following directions: In the System tree pane, browse to System>Report manager View the metering log filter property to see all unit types that will be interpreted as Energy logs.  The energy objects must all reside within a single Energy folder. In the event that you have already set unit on a log, you should be able to add the unit to the list in this field.  Note:  It is not necessary to include the prefix / suffix of the same unit.  That is if you are using MWh or kWh then this is covered by the unit Wh in the Meter log filter.  You must make sure that the units are defined in the monitor point (object), trend log and associated extended trend log for the values to be shown in the Energy Reports.

Issue Software Administrator shows red outline (box) on the Communication Ports (HTTP / HTTPS) Enterprise Server service is not starting - log displays ..The server has made to many unsuccessful attempts to start... Product Line EcoStruxure Building Operation Environment Building Operation Enterprise Server Cause The Enterprise Server service will not start if the ports assigned during installation are already in use by another software package. Resolution To rectify this the port numbers in the Software Administrator need to be changed from their current value. Open the Building Operation Software Administrator Under the Communication Ports change any port that is highlighted or surrounded by a red box After making these changes select the Apply button Attempt to start the service.

Issue Minimum display is 1024x768 which is too small for proper screen size Environment SmartStruxure up to release 1.3 Cause Release notes for 1.3 in 9.2.1 state the Minimum display is 1024x768 which is too small for proper screen size. In the screen capture below, a simple schedule is created, and then a New Schedule Event is selected which opens the window. the window is larger than the screen size, missing the top and bottom. Resolution Adjust the screen resolution to a larger size which is suitable. Size is dependent on hardware specifications.

Issue I/NET Controller in StruxureWare Building Operation has a blue circle with a white down arrow on top of it. Environment I/NET Integration StruxureWare Building Operation Cause Any change to the I/NET controller will result in this indication requesting an upload. Changing a configuration in a time schedule or updating a calc extension on a point are two examples of what might cause this. Please note that the Upload DOES NOT complete the same action as a Station Save in I/NET. Upload will sync the StruxureWare Database with the I/NET database. To perform a station save from StruxureWare, right click on the Controller and select "backup". Resolution Expand the I/NET Interface network object Right click on the offending controller Select Upload Wait a few seconds. A refresh of the System Tree may be required.

Issue BASEDON keyword and Plain English Programming BASEDON key word fail Product Line EcoStruxure Building Operation Environment StruxureWare Building Operation site with up to release 1.3 Cause Below is a sample program which uses the BASEDON keyword. Also, here are the steps to use that program: Create script program using keyword BASEDON (Below) Create an input and output for the program (below program that is EntreeBase and SortieBase) Set the input Entreebase to 1,2,3,4,5 and program errors out. Set input to 6 and program runs   Numeric Input EntreeBase Numeric Output SortieBase Line Debut basedon Entreebase goto 1,2,3,4,5 goto 6 Line 1 SortieBase=1 goto Suite Line 2 SortieBase=2 goto Suite Line 3 SortieBase=3 goto Suite Line 4 SortieBase=4 goto Suite Line 5 SortieBase=5 goto Suite Line 6 Sortiebase=6 goto suite Line suite if sortiebase<1 then Sortiebase=20 if ts<5 then goto suite else goto Debut Line E Sortiebase=10 goto Suite  Resolution BASEDON keyword has been submitted as an issue and expected to be corrected in a future release.

Issue How to connect and configure current inputs to a UI module? Product Line EcoStruxure Building Operation Environment Building Operation I/O Module 16 Ch UI (UI-16) Building Operation I/O Module 8 Ch UI/4 Ch DO (Form C) (UI8-DO-FC-4) Building Operation I/O Module 8 Ch UI/4 Ch AO (UI8-AO-4, UI-8/AO-V-4) Building Operation MP-C, MP-V, RP-C, IP-IO Cause How are Current inputs connected and configured? Resolution To connect and configure a current input to a SmartX device no additional external resistors are required, the internal resistor in the SmartX device is automatically put into the circuit by selecting "Current Input" when creating the input object, there are no DIP switches to change as in some other products. An external Power supply will be required to provide the current in the circuit through the sensor and into the UI input. 24V DC supplies are usually used to power the sensor & provide the current drive. Further information regarding the SmartX device's internal resistor can be found in the Hardware Reference Guide. Example Circuit: The input point configuration allows you to define the top and bottom or the current scale (usually 4-20mA or 0-20mA) and the engineering units this corresponds to i.e. 0-100% or 0 - 400 DegC. The following screen shot example shows the configuration for a 4-20mA input signal represented as 0-100%