Building Automation Knowledge Base

  Issue Access Expert Information is needed for Elevator Access Levels Product Line EcoStruxure Access Expert Environment Access Expert V3 Hosted Cause Access Expert Elevator Access Level configuration information  Resolution Overview The Elevator Access Levels are used to determine when a person can access certain floors. Floors can be assigned scheduled access within the Elevator Access Level to determine what floors a person has permissions to gain access to.   Elevator Access Levels Elevator Access Levels use the same Schedules as other aspects of the Keep system. Floors can be added by individual numbers or by groups of numbers with a “-“ between them.  It is important to note that People are not added to the Elevator Access Level. People are added to the Access Level for either traditional reader-controlled points such as doors or gates while at the same time being granted access to the reader controlling elevator access. This approach means that management of where and when a person can go places can all be controlled from one page.   Creating Elevator Access Levels To create a new Elevator Access Level: Select the ‘Access Configuration’ tab. Choose the “Elevator Access” button From the menu. Click “Add Elevator Access Level”. Enter a Display Name. (OPTIONAL) Select a Default Reader Mapping. Select “Add Elevator Floor Entry”. Select a Schedule. Enter the desired Floor Numbers. Click “Save” or “Save & Close”.   The Default Reader Mapping will apply the floor names assigned at the Elevator Reading Page to all readers that use the Elevator Access Level. This also allows for the selection of floors for the Elevator Access Level based on the named floors.   To Assign an Elevator Access Level: Select the ‘Access Configuration’ tab. Select “Access Levels” from the Menu. Open the desired Access Level. Select “View Elevator Access”. Click “Add Elevator Access Level Entry”. Choose an Elevator Access Level & associated Elevator Reader.  Click “Save” or “Save & Close”.   It is important to note the flow of the different type of Access Levels: Elevator Access Levels are applied to Access Levels. Access Levels are applied to People.

Issue A SIGNAL computer is missing the security plug or the original installation diskettes. How can they be replaced? Environment SIGNAL computer Cause Purchase replacement part for SIGNAL computer. Resolution Here are the part numbers: SIG-KEY-CHG -> (obsolete) replacement security plug SIG-UPDAT-ENG -> replacement installation diskettes When ordering, provide the existing serial number so that the replacement part can be coded properly. Note: Both items above cannot be ordered for the same job. If both items are lost, a new SIGNAL software package must be ordered.

Issue Using Download Wizard 32 with Application set to Clear Memory, one will get an error that "The application file could not be found! Product Line EcoStruxure Building Operation Environment Building Operation Workstation Xenta Programmable Controller Cause EBO Workstation does not include the Lonm<Model Number>.MTA file. Resolution There are two solutions: Create a minimal MTA file for the device type. Open Menta Editor Change the device specification for the appropriate Xenta Type. Add one PVR block Save the file. In DWiz, change Application selection to Download New and Browse in the new file. Perform the steps again with the expected files in the same folder as DWiz. Download the attached Lonm.zip (derived from Menta 5.1.9) Extract the files in the zip to the same Workstation folder where Dwiz.exe is found. Sample Location: "C:\Program Files (x86)\Schneider Electric EcoStruxure\Building Operation 3.2\WorkStation\DWiz.exe" Perform the download again with the same Clear Memory selection under the Application section.

Issue Listview columns show a number but the meaning is not shown Product Line Andover Continuum Environment Listview Cause There is some data in a listview where the exact meaning of an integer is not clear. Resolution There is a text file called stsvs.txt located in the Continuum folder that can be viewed to explain the integer to text relationship for many types of object. An example is Activity "CallerCode" which only returns an integer value. Searching the "stsvs.txt" files shows the equivalent text.

Issue In OPRIF 11.6, the "database save" command does not work.  When pressing "S" for save, the first prompt asks for the drive letter where the files will be saved (i.e. C drive).  After pressing enter, the second prompt requests a filename.  An eight-digit filename can be entered.  A file path is optional.  After pressing enter, a new screen should appear as the database save begins.  However, after pressing enter, the screen returns to the main database menu. There are no errors reported. Environment DMS OPRIF 11.x Cause A graphic screen is missing from the installation of OPRIF.  After entering the driver letter and filename for the database save, a new screen should appear.  The graphic file is requested but doesn't exist.  As a result, the database save command aborts and returns to the main database menu screen. Resolution The simplest solution is to re-install OPRIF 11.6 "overtop" the existing installation.  The missing file(s) will install.

  Issue Configuring Schlage PID300 Product Line EcoStruxure Access Expert Environment Access Expert Hosted software  Cause Configuration information needed Resolution When configuring the Schalge PID300 that is used to communicate to a Schalge AD300 Lock, the communication to this device is hardwired to the downstream device. It is wired up as a reader on the MR 50 or MR 52. 

Issue When using Project Configuration Tool (PCT) in Server mode and connecting from a remote PCT client, it is not possible to transfer backups or exports. The transfer gets stuck, and a complete reboot is required to start using the project again. Product Line EcoStruxure Building Operation Environment Building Operation Project Configuration Tool (PCT) Cause In the "Settings for Project Configuration Tool" the Notification and Listening port defaults to 0. Port 0 means that PCT will ask the OS for an available port. But if network policies prevent PCT from communicating using that port, PCT cannot detect that.  Resolution In "Settings for Project Configuration Tool" Change the port number for the Notification port and Listening port to a port that is available to use.

Warning Hazard of Electric Shock: Remove all power from all devices before removing any covers or doors of the system. Disconnect power at the device and at the power source. Electrostatic Discharge Required: Always discharge static electricity from your person by touching metal prior to handling any hardware. Failure to do so may result in damage to devices. Issue ACX5740 controller randomly re-boots and restore from flash, the controller does not attempt warm start but instead jumps directly to cool start.  Product Line Andover Continuum Environment Continuum ACX 2 Controller Continuum ACX 4 Controller Continuum Net Controller II Cause Door striker creating an electrical spike that can travel back down the output wiring to the controller. When this happens, it generally will not damage any of the hardware in the controller but it could cause it to reset or cause its memory to get scrambled. The fact that the controller does not attempt warm start but instead skips directly to cool start is a strong indication that memory corruption is taking place, on startup, the controller verifies RAM memory is intact and will not attempt warm start otherwise. Resolution Install Metal Oxide Varistor (MOV ) to add voltage suppression to the controller's output driving the door striker. (Put the MOVs at the end device and not the controller end)   Another option is to add an isolation relay to keep the electrical noise from reaching the controller's output. 

  Issue TAC Xenta devices suddenly indicate that they Needs commissioning. Product Line EcoStruxure Building Operation. Environment • Building Operation Workstation • Xenta 401 • Xenta 301 • Xenta 281 Cause The flag "Needs commissioning" is suddenly set.     Resolution If the property "Needs commissioning" is set, something has changed in the settings. This could be Subnet/Node address in the Domain table, or a change in any LonWorks binding, that caused a change in the Selector, Address, and or Alias tables.   The property Needs commissioning may also be set after a TAC Vista upgrade (conversion) or similar situations.  

Issue With the same time interval as the trend log, the traffic on the LonWorks network increases for a short period. This can be seen by a spike in the LPA log when viewing the bandwidth. Product Line EcoStruxure Building Operation Environment Building Operation Workstation Lonworks Cause The LonWorks traffic increases with the same time interval as the trend log. Resolution To ensure we could log values in the trend log from a LonWorks device, a subscription is set up about 30 seconds before the value should be logged. After the value is logged, the subscription is removed until the next log interval. A good solution to flatten a spike caused by this issue is to stagger the times of the LonWorks trend logs. This will ensure the subscription for all the logs do not happen at the same time.

Issue Support for UI16A CIO with FW 2.016 and HW C How is CIO FW 2.016 distributed? Product Line EcoStruxure Building Operation Environment EcoStruxure Building Operation I/O Module 16 Ch UI Cause Due to component changes in the UI16A CIO module, a new HW version C has been created. Consequently, a new firmware (FW) file has been created specifically for that new HW version, 2.016. Resolution This FW version will be installed already at delivery from the factory for the new version of UI16A modules. For this new UI16A model, one cannot install older 2.015 firmware as it is not compatible. All the older modules can remain at the latest published CIO release 2.015. The HW version which is printed on the product label is changed from B to C on the new UI16A version. The Hardware version can also be viewed in the module object through EBO. For all other modules, the HW version will stay at B.

Issue When setting up the TH90x series thermostats there are communication limitations.  Unable to pull multiple registers.  Some registers are only in Celsius, regardless of the display setting. Product Line EcoStruxure Building Operation, Field Devices Environment SpaceLogic TH903 Series Thermostat SpaceLogic TH907 Series Thermostat Cause The TH903/TH907 does not support multiple/block register reads in Modbus.    The following parameters will show their value in Celsius only via Modbus communication regardless of whether the display is showing values in Celsius or Fahrenheit:   All SpaceLogic Series TH9xx thermostats Register 30 - Function Code 3/6 - Room Temperature (from the remote Modbus Controller) Register 1 - Function Code 4 - Actual Room Temperature 7 Day Programming Versions of TH900: Register 26 - Function Code 3/6 - 7 Day program schedule, heat set-point Register 27 - Function Code 3/6 - 7 Day program schedule, cool set-point Register 30 is used by the customer to override the current temperature. This register expects a value to be written to it every 15 seconds. If no values are written to it every 15 seconds, then it will populate with our internal temperature sensor value. Resolution Registers must be read one at a time rather than in groups. When using Modbus write the set-point values in Celsius. 

Issue Servers not visible after upgrade due to permission change Product Line EcoStruxure Building Operation Environment Enterprise Server ES Enterprise Central EC Cause The Domain Local Group " Reports Administrators" is removed when an ES is upgraded to v4.0 or greater. This Group is automatically deleted during the upgrade because Report Server is not supported in v4.0 or greater. It is possible for local users to be selected as User Group members of " Reports Administrators", so the permissions for these users may change after the upgrade. This is not good practice, only the Reports Server login user should be part of the " Reports Administrators" Group " After the upgrade the Group "Reports Administrators" is removed and the Servers are not accessible Resolution Any users that were part of Group "Reports Administrators" should be reassessed and their permissions corrected 

Issue Continuum NetController fails when a port scanning tool runs a network port scan on the ethernet network where the controller is connected. Some of the controller failures that have been reported to Product Support Services include controller scan locked, controller resetting, hanged, stuck in bootloader etc. In some cases the controller may be running but exhibiting very strange symptoms due to its tasks scheduling being disturbed by the scanning traffic and/or due to memory corruption. Product Line  Andover Continuum   Environment Continuum CX Gen 1 Continuum Net Controller II Continuum ACX 2 Controller Continuum ACX 4 Controller Continuum bCX4040 (BACnet) Continuum bCX4000 (Router) Continuum bCX9640 (Infinet)   Cause The legacy Continuum controller's network stack is not able to handle some of the packets generated by network scanning tools, most such tools explicitly point out that older internal systems may not be able to handle the port scanning traffic and may fail during the process.  The controller error log may show some variation of the following errors...   219 I 08/10/2024 13:14:53.35 0xbadd0018 0x00002500 0x001783f0 0x40602004 0x0017eeb4 Reset (Spurious interrupt)   4914 I 09/14/2022 09:00:54.00 0xbadd0002 0x00002600 0x02001bd4 0x48082600 0x020ffbb8 Reset (access error) Resolution The Continuum NetControllers are now legacy systems no longer in active development, therefore, the only known solution is to add  the controller's IP address to the tools white list so that no port scanning packets are directed to the controller.   It is important to note that NONE of the Continuum NetControllers listed above use Windows or Linux based OS, this makes them less vulnerable to the typical hacker attacks.    Andover Continuum is a legacy Schneider Electric product. We strongly encourage upgrading your system to the more secure and feature-rich platform, EcoStruxure Building Operation. 

Issue New user is unable to complete the BDP registration process Product Line EcoStruxure Building Data Platform Environment Building Data Platform Cause User clicks the registration button which has been mailed to them but get an “Opps! This page cannot be found.” error Resolution The user is already logged into BDP using another User account. This can occur if a SE user is using more than one email address to manage accounts with different business relationships. This can also occur if the user is a SE employee who is testing the system. The user should log out of BDP. Or use Incognito mode.   NOTE: If the user is logged into another SE app, this could also pose a problem. TBD

Issue The first batch of White TRCs (produced in 24H1) could appear too bright in some low-light level situations. All future batches (post 24H1) do not have the issue. See the precise list of affected serial numbers in the appendix section below. Product Line EcoStruxure Building Operation Environment SpaceLogic Touchscreen Room Controller Cause The housing color is set in the device’s manufacturing configuration to tell it what color the screen bezel is (black or white). White TRCs produced with an incorrect housing color will read a higher value for light level. This has a direct impact on the backlight dimming levels, and the only effect will be the screen staying brighter in dark rooms. Resolution Customers experiencing brightness issues may simply adjust the backlight brightness parameters to a lower value, which are configurable in the TRC configuration screens and via BACnet/Modbus. This would reduce the overall brightness of the devices immediately, without fixing the housing color. We recommend going with a permanent fix, by setting the housing color via the USB port. The steps to fix this permanently would be: Connect USB-C cable to TRC Log in as an administrator into the TRC’s configuration screens (to enable USB connection) Open a terminal app like hyperterm or putty, with settings: Speed (baud): 115200bps Data bits: 8 Stop bits: 1 Parity: None Paste in the command: #001000061009FE00009C! Device responds: #000E00071009FE0051! To confirm or test, paste in the command: #000C00001009FEE8! Device responds: White housing: #001200011009FE000000F9! Black housing: #001200011009FE000001FA! Examples Below is an example of 4 white TRCs: The two (2) outermost devices are too bright (leftmost and rightmost white TRCs). The two (2) devices in the middle have been corrected to show adequate brightness. Appendix Since the Touch Room Controller’s serial number includes the date code, knowing whether a unit is impacted is very straightforward. Follow these instructions to determine if the unit of interest is impacted: Retrieve the serial number from the unit you suspect has the incorrect housing color. Example: FL24075TRC00002 Examine the serial number date code, wrapped between the “FL” and “TRC” substrings. Example: 24075 Decrypt the date code, using this logic: 24: year 2024 07: week 07 of 2024 5: day 5 of week 7 of 2024 If the date code is between the values 24074 and 24285, the product is impacted. Products outside of this date code range are not impacted, and no fix to housing color will be needed.

Issue Identify which Access Expert LDAP Active Directory Keep version is installed Product Line EcoStruxure Access Expert Environment Access Expert Hosted V3 Access Expert LDAP Active Directory Keep Integration Active Directory Cause Windows Control Panel Programs and Features doesn't indicate which version of the LDAP Active Directory Keep Integration is installed Resolution Login to Access Expert and the Instance that has LDAP Active Directory Installed Navigate to the General Configuration Tab> LDAP Agents LDAP Right Click on the LDAP agent and select View Event History Note: You may need to change the Priority from 50 to 0 and the Date Range to see an event Expand (Click the plus sign) of one of the LDAP Events (i.e LDAP Agent - Started) The version of the LDAP Active Directory Keep installation will show

Issue Is there any limitation for the number of local program variables that can be declared in a script program located in ExoStruxure BMS servers or BACnet/IP controllers?   Product Line EcoStruxure Building Operation Environment Building Operation Enterprise Server Building Operation Automation Server Building Operation Automation Server Premium Building Operation Automation Server Bundled Building Operation Multi-purpose Controller Building Operation Multi-purpose VAV Building Operation Room Controller (RPC) 24 V Cause A script program has a lot of variables declared. Resolution There are no hard limits imposed by the script compiler. for the number of local program variables. The limits are performance and device resources. The bigger a program is, the more memory and processor bandwidth it will consume and the longer it will take to execute. 

Warning Potential for Data Loss: The steps detailed in the resolution of this article may result in a loss of critical data if not performed properly. Before beginning these steps, make sure all important data is backed up in the event of data loss. If you are unsure or unfamiliar with any complex steps detailed in this article, please contact Product Support for assistance. Issue Using DSS to import PhotoIDTemplate (Users | Photos | Card Templates in SX) requires that you use the Database ID for the object you wish to use. Product Line EcoStruxure Security Expert Environment Security Expert Server Cause This information is not readily visible in Security Expert, but it is found in the Card Template's Database ID (dbo.FloorPlanID | FloorPlanID) Resolution Use the template's name instead of the Card Template's Database ID   Modify the appropriate column in the CSV file to specify the name of the template rather than its ID In the Data Sync application, where you are mapping that CSV column (i.e. column 14), go to the Advanced Column and click the ellipsis button [...]. A dialogue window will pop up. Go to the Find ID section and enable the Target Field Record Type option. Next to this option, use the drop-down list to select "Floor Plans". Click "OK" button to close the dialogue window. Click Save. This will save the modified Settings.xml file. Sync the CSV file and confirm by checking the results.

Issue Frequency of Zigbee device SED-CO2-G-5045 sending its values. Product Line Field Devices. Environment Zigbee SED-CO2-G-5045 CO2 sensor with room temperature and humidity Cause Unsure how frequently the sensor updates it's values to the network. Resolution The sensor has a Transmission Period (writable) that sets how often the device will send a measurement. Default value = 150 seconds Minimum period = 30 seconds maximum period = 600 seconds   Note that there is also a “Night Mode” to help extend battery life. During “Night Mode”, the transmission period is multiplied by 4.   Night mode is entered when the CO2 level falls below the “Comfort Limit Value”, which is 600 ppm by default.