Building Automation Knowledge Base

Issue After a PIN Duress Event at a door, the Duress Trouble Input stays "ON" and is unable to reset or restore the trouble input until a Valid Access Event occurs at the door. Product Line EcoStruxure Security Expert Environment Security Expert Controller Cause Attempting to restore Duress Trouble Input remotely after an accidental PIN Duress Entry by Card Users Resolution This is the intended design and function of the PIN Duress Trouble Input. It is considered an extremely-high priority issue and must be restored by a specific physical action. Remotely restoring (via Keypad in another location) would defeat the purpose of the PIN Duress Trouble Input. This is intentional to prevent a real duress event from going unnoticed.

Issue In LonMaker, an incorrect number of targets were selected when creating a connection resulting in NS Connections #1 lcaErrConninvalidTargetcount error. Environment LonMaker Vista Cause In LonMaker, an incorrect number of targets were selected when creating a connection. Resolution You must specify at lease one and no more than 25 targets when adding members. To add more members, you must invoke the Connect method multiple times.

Issue Is it possible to create host bindings to Vista using NL220? Environment Vista 5.1.7 NL220 Cause Yes it is possible but you must use a Loytec network interface Resolution Create binding to the LON interface in NL220 and use the Vista System Plug-in to import the project to Vista

Issue Both errors indicate WorkPlace Tech cannot determine if the vsd file being opened is in the current project. Environment WorkPlace Tech Cause The names of the folders that were brought forward contained an apostrophe, i.e. Vav's, AHU's, etc. Resolution Rename the folders eliminating the apostrophe before bringing the folders\drawings into the new project and these errors will not occur.

Issue On two occasions all of the scheduled periods disappear from the schedule. Environment AS Schedules Exception Schedules Cause Weekly scheduled times were entered as exception schedules. Resolution Recurring periodic scheduled event which occur week after week should be programmed as weekly schedules.  Exception schedules are used to override weekly scheduled events.

Issue When setting "Notification on change" on a Xenta Server in Vista, nothing seems to happen. There is no reduction in the traffic. Environment XBuilder Confirmed in Vista version 5.1.1 Cause If you have a space in the XBuilder project name (see Project > Settings) "Notification on change" does not work. Resolution In XBuilder, navigate to Project > Settings If there is a space in the Project Name, delete the space or substitute with an underscore Upload the project again.

Issue Once working access cards now produce invalid read when presented to card reader. Environment Card reader Invalid read Cause Reader power supply was no longer supplying power to the reader. Battery backup had been depleted and was not supplying sufficient voltage to the reader.   Resolution Repair or replace card reader power supply.

Issue How does the controller-resident schedule work in a Revision 11.x MicroSmart controller? Environment MicroSmart controllers revision 11.x and 10.x Cause Main DMS panel and/or NC panel were removed. Resolution With the loss of schedule control from the DMS or NC, each controller has two built-in schedules numbered 1 and 2. The Start/Stop point requiring a schedule can be assigned either one of these schedules followed by a letter A or letter B. Letter A stands for 'always' and letter B for 'backup'. With no DMS or NC present, enter the schedule as 1/A or 2/A.  Assign 'off' and 'on' times as required. Remove any reference to a DMS or NC schedule number (i.e. set it to a value of 00). 

Issue What are the specifications of the internal battery of a UNC-6x0? Environment UNC600 UNC610 Cause When the battery is replaced, follow Technical Bulletin TB06-05 to restore the BIOS settings. Resolution The internal battery is a CR2032 (3 Vdc) and is available from any retail technology outlet store.

Issue Will Signal XP software run on Windows 7 in the XP mode? Environment Signal XP, Windows 7 Cause Will Signal XP software run on Windows 7 in the XP mode? Resolution SIGNAL XP software has not been tested or validated to be compatible with the Microsoft Windows 7 operating system or running in either Windows 7 XP or Virtual XP mode. Since the product is obsolete, no further engineering work will be done with the product.

Issue When a Xenta Server alarm object generates and email, the email is accompanied by several emails showing alarms from objects that did not go into alarm. Environment Xenta Server 5.0.2 through 5.1.7 Cause When the system program in the Xenta server polls multiple point simultaneously it may interpret one alarm signal as multiple alarm signals from all polled points. Resolution Option 1 - Edit the Xenta Servers Xbuilder project Change the scan time on all alarm objects so that they are at different scan rates. Generate the project Send the project to target. Option 2 - Connect to the affected I/NET controllers Modify the points in Resident I/O Change the scan rate of each point so that all alarms have different scan rates.

Issue Specifying engineer wants to know the input impedance of the voltage inputs on the MNL-10Rxx / 15Rxx / 20Rxx controllers.  This information is not in the data sheet. Environment MNL-10Rxx controller MNL-15Rxx controller MNL-20Rxx controller Cause Job specification requirement Resolution The minimum input impedance for a MNL-10Rxx /-15Rxx / -20Rxx  UI configured as a voltage type input is 20K ohms.

Issue Unable to Access Access Expert after converting from V2 to V3 Product Line EcoStruxure Access Expert Environment Access Expert Hosted software V3 Cause Used the same Password as V2 Resolution When a site is converted from V2 to V3, Feenics sends out an email with a new username and password that can only be used within AX Version 3.   *Note* These new credentials cannot be used in V2. Once the conversion to V3 occurs, the V2 instance will be retired and you will only be able to use the V3 AX client to access your instance.

Issue Is SIGNAL supported on Windows 2000? Environment SIGNAL version 4.4.1 and 5.0.0 Cause Windows 2000 was not included in testing Resolution SIGNAL 4.4.1 is compatible with Windows 95/98. SIGNAL 5.0.0 is compatible with Windows XP.

Issue The Video Server cannot be connected in Chinese OS. Environment Vista Chinese OS or the Language/Region setting is Chinese Cause The odd digits password of Video Server will change to even digits in Workstation in Chinese OS. For example, 5 digits password will change to 4 digits. 1 digit password will change to blank. Resolution Change the Language and Region setting to English.

Issue When trying to edit a OGC graphic from Vista a error message is shown, "Can not find the Symbols file". And the OGC editor is not starting up. Environment Vista 4.2.5 Cause The symbols file used by the OGC graphic editor is not correctly defined. Resolution Open Workstation, click on TAC Vista Right click on $Symbols and select Properties Click on the 'source file name', browse to the $ini folder (in Vista 5.1.7 C:\Program Files\Schneider Electric\TAC Vista 5.1.7), find the symbols.sym file. Click OK

Issue XBuilder crashes when a LNS network is inserted Environment XBuilder LNS Network Cause XBuilder will crash when a LNS network is inserted that contains a XIF file which has multiple signals with the same name. Resolution If Vista 5.0.0 or higher is being used you can create a Vista database solely for the purpose of inserting it into XBuilder to avoid this problem. Otherwise the XIF file will need to be modified to remove the duplicate names and the template replaced with the new XIF file.  

Issue The SEQROT object in the Network8000 integration in the AS seems to work with constant input values but not reference pointers. Environment AS version 1.3.0 & 1.3.0 SP1 with Network8000 interface Cause After the object has been defined to use constant inputs those input values must be reset to Null before the reference inputs will be used. Resolution The Analog input constant can be returned to Null by highlighting the value it contains and clicking the delete key.  The field will be empty until a save is done.  With a digital input such as the Rotate stages constant simply highlight the value and click the delete key and it will change to Null.

Issue When doing an "import Trend Logs" in TAC Vista Conversion Tool only HTTPs works and not HTTP. When using HTTP the error message below is shown: "Log on to Building Operation server failed because Failed to access the server, a network error occurred" Product Line EcoStruxure Building Operation Environment TAC Vista Conversion Tool version 3.1.1 Cause This is an issue fixed in TAC Vista Conversion Tool version 3.2. The issue is that the "Import Trend Logs" tab looks at the HTTP/HTTPS settings of the "Convert Database" tab instead of its own. Resolution Use TAC Vista Conversion Tool version 3.2 when available. Workaround: Set the HTTP/HTTPS settings on the first tab(Convert Database) even if "Import of trend logs" is done.

Issue When a local user belonging to the administrator group on an AS-P is logged in to the AS-P using Workstation the user can for example via a Link in a graphic access the system folder in the ES the AS-P is connected to.  The local user in the AS-P can even change the admin password on the ES. How can this be avoided? Product Line EcoStruxure Building Operation Environment Building Operation Automation Server Building Operation Enterprise Server Cause In EBO v3.2.1 and later versions, it is possible to restrict access of the logged-in user to only the server that they are logged into, i.e. it is possible to prevent access to the ES\Servers folder when logged directly into an AS-P that is a sub server of the ES, thus preventing access to the whole system. Resolution In the ES Control Panel open Security Settings: Mark the option "Restrict root permission to logged in server"