Building Automation Knowledge Base

Issue Port information is needed for Access Expert Visitor Management Integrations   Product Line EcoStruxure Access Expert   Environment Access Expert V3 Hosted   Cause LAN port requirements for each VMS integration   Resolution   Overview The VMS connection is an important step to the setup of your VMS. Below is a chart of supported VMS and required ports. This article is valid as of 15 November 2019. It should also be noted that many of the VMS allow for the customization of ports and that is not be accounted for in this article.    Ports OpenEye Port Usage  80 TCP 2000 TCP Center/Command Incoming Port 2002 TCP Video/Image Incoming Port 2003 TCP Search Incoming Port 9876 TCP Clip Backup Incoming Port 3100 TCP 4007 TCP Live Incoming port 80 TCP 443 TCP 3478 TCP 1024-655335 In/Out Range Outgoing Ports 3001 TCP 4006 TCP DVR Incoming Port ExacqVision Port Usage 80 excaqVision Web Service (customizable) 8082 excaqVision Web Service - Web Socket (customizable) 22609 exacqVision Client computers communicating with exacqVision servers. Default port 22609.   Milestone Milestone maintains its own knowledge base with an article on ports. Management Server service and related processes Port number Protocol Process Connections from... Purpose 80 HTTP IIS All XProtect components Main communication, for example, authentication and configurations. 443 HTTPS IIS XProtect Smart Client and Management Client Authentication of basic users. 6473 TCP Management Server service Management Server tray controller, local connection only Showing status and managing the service. 7475 TCP Management Server service Windows SNMP service Communication with the SNMP extension agent. Do not use the port for other purposes even if your system does not apply SNMP. In XProtect Advanced VMS 2014 systems and older, the port number was 6475. 8080 TCP Management Server Local connection only Communication between internal processes on the server. 8080 TCP Management Server Local connection only Communication between internal processes on the server. 9000(*) HTTP Management Server Recording Server Services Web service for internal communication between servers. 9993 TCP Management Server service Recording Server services Authentication, configuration, token exchange. 12345 TCP Management Server service XProtect Smart Client Communication between the system and Matrix recipients. You can change the port number in the Management Client.    Recording Server service Port number Protocol Process Connections from... Purpose 25 SMTP Recording Server service Cameras, encoders, and I/O devices Listening for event messages from devices. The port is disabled by default. 5210 TCP Recording Server service Failover Recording Servers Merging of databases after a Failover Recording Server has been running. 5432 TCP Recording Server service Cameras, encoders, and I/O devices Listening for event messages from devices. 7474 TCP Recording Server service Windows SNMP service Communication with the SNMP extension agent. Do not use the port for other purposes even if your system does not apply SNMP. In XProtect Advanced VMS 2014 systems and older, the port number was 6474. 7563 TCP Recording Server service XProtect Smart Client, Management Client Retrieving video and audio streams, PTZ commands. 8966 TCP Recording Server service Recording Server tray controller, the local connection only Showing status and managing the service. 9001(**) HTTP Recording Server service Management Server Web service for internal communication between servers. Note: Every Recording Server service needs a port. Additional ports will be 9002, 9003, and so on. 11000 TCP Recording Server service Failover Recording Servers Polling the state of the Recording Servers. 65101 UDP Recording Server service Local connection only Listening for event notifications from the drivers.   Client components (outbound connections) XProtect Smart Client, XProtect Management Client, Milestone Mobile server, Log Server Port number Protocol Connections to... Purpose 80 HTTP Management Server service Authentication 443 HTTPS Management Server service Authentication of basic users. 7563 TCP Recording Server service Retrieving video and audio streams, PTZ commands. 22331 TCP Event Server service Alarms. 22337 TCP Log Server Server Logs (System, Audit, Rule-triggered)   Web Client, Milestone Mobile client Port number Protocol Connections to... Purpose 8081 HTTP Milestone Mobile Server Retrieving video and audio streams. 8082 HTTPS Milestone Mobile Server Retrieving video and audio streams.   DataCollector Port number Protocol Connections to... Purpose 7609 TCP Recording Server Collecting data   Avigilon Port number Protocol Connections to... 50080 HTTPS Server 55080 HTTP Default Camera Device Port 80 HTTP Streaming / Configuration 443 HTTPS Streaming / Configuration   Salient CompleteView Port number Connections to... 80   6970-7225 Completeview Server for cameras using General RTSP/UDP 4242 Data 4243 Command 4250 Config Server 4255 Admin Service 4502-4534 Webserver (optional)   Wavestore The default connect port is 8601. This is configurable.

Issue How will SQL logging be affected if a trend log's parameters are changed?  Environment Vista 5.1.X Cause A customer may wish to log values from another point, eg if an energy meter has been changed, or may wish to change the frequency with which the point is logged. Resolution The simplest answer to this question is that if a change affects the log, the message "Log database will be emptied" will be displayed giving the user the opportunity to cancel the action. Depending on the type of trend log being used, the check box "Keep trend log values when changing log point" can be checked and this will allow the log point to be changed - all other parameters must remain the same. It is not possible to change the log interval without emptying the log database for the point as a number of calculations are carried out when displaying log data in a client, that require the points to be logged at a regular interval.

Issue When retrofitting a site from brand x to Schneider Electric products, the controlling equipment my be designed differently between brands. Environment MD5 MD10 MD20 MD40 AF LF Damper actuator Cause Built in controller functionality. Resolution The MD/AF/LF series damper actuators does not have any built in controller functionality. All control signals must be provided from another source.

Issue When emailing an alarm from the ENC the timestamp is always the time the alarm occurred; even when the Alarm email is due to an acknowledgement or return to normal. Environment G3, ENC's, JACE's Cause The default "body" property of the EmailRecipient contains only the %timestamp% which represents when the alarm occurred. Resolution Additional parameters can be added to the EmailRecipient "body" property to provide the "return to normal" and "acknowledged" timestamps. The return alarm timestamp can be added with %normalTime%. The acknowledged timestamp can be added with %ackTime%.  

Issue When importing a Xenta server to another it is important that they have the same version but is it also important that the hotfixes(if installed) is the same? Environment Xenta server up to version 5.1.7 Cause In version 5.1.7 and prior versions hotfixes have not changed this part of the code so if the Xentas have the same version it should work. Resolution It is enough if the version of the Xenta servers is the same

Issue Not all changes in a Notes file are saved. If opening and edit a Notes file, save and then continue writing only the changes before the save will be changed. Environment Vista 5.1.x Cause The Notes file will only be saved once then you need to close it and open it again. Resolution When editing a Notes file only save once then close the file. If you need to write some more close the file and open it again.

Issue Doing a R2 to G3 oBIX integration.  The alarms in the R2 station have been successfully imported into the G3 station.  However, they are as 'normal' in the G3 Alarm Console when they are actually in alarm.  How can they be configured to change color? Environment Niagara G3 oBIX integrations (any version) Cause R2 native alarms are NOT oBIX 'Stateful Alarms', meaning there is no defined 'lifecycle' of an alarm event (unlike native G3 alarms). As a result, R2 imported alarms appear as "normal" (green alarm bell) source state events when routed to the G3 Alarm Console. Resolution Add native G3 alarming proxies to provide the red color of an alarm.

Issue When trying to access TAC Webstation a message saying 'Service unavailable' occurs. Environment Webstation Cause The problem is that the application pool in the IIS where TAC Vista Webstation is located is closed down when trying to access it. Resolution The workaround for this is: Go to Properties for the application pool which contains TAC Vista Webstation Choose Identity and change the predefined 'Network service' to 'local system'

  Issue Understanding the EP1501 and LP1501 downstream device limitations Product Line EcoStruxure Access Expert Environment Access Expert Hosted V3 Cause Downstream device limitations determine how many upstream controllers are required when using these controllers Resolution When choosing to use the EP1501 or LP1501, knowing the limitations of the downstream devices plays an important part in determining the number of controllers needed for a job. The limitation is 8 I/O devices, so if the downstream controller is an MR 50 then a total of 9 readers including the onboard reader can be utilized. Keep in mind that no matter what the mixture is, including MR51e's or MR52's, a total amount of 17 readers can be used or licensed on these controllers  

Issue CALC is not an option in the DDC editor of a 7700 or 7716. Environment DDC Editor 7700 7716 Cause The Calculation module exists only in MR controllers and ASCs. Resolution Use the DCU or PCU Calculation editor. Refer to TCON 209 or TCON 237 for more details about Calculations and DDC modules.

Issue The Alarm Priority does not display the correct value (110) in the Alarm View or Event View when the Alarm is in the "Alarm" state and displays 100 Value instead. It displays correctly in the Alarm view when the alarm state is "Acknowledged" or "Reset", and it displays correctly in the Event view when the alarm state is "Reset Product Line EcoStruxure Building Operation Environment Building Operation Workstation Building Operation Automation Server Building Operation Enterprise Server Cause Incorrect configuration Resolution There is an"Alarm decorator override" that seems to override the priority for the alarm If in alarm state and priority is 110, then the priority is overridden to 100 as configured in the alarm decorator object Removing the override in the decoration will resolve this issue

Issue The room controller is replaced on-site, and you need to copy the same configuration of the faulty Controller. Product Line EcoStruxure Building Operation, EcoStruxure Building Expert Environment Building Operation Workstation Building Operation Automation Server SSL SE8000 SSL SE7000 Cause The wrong file format might have been used Resolution This Video explains detailed steps to copy the configuration to a new or a replacement controller:   Please note that the older controller will probably have an older firmware version, and thus, you might have to downgrade the new controller to the same version. Also, note you can’t downgrade to below 2.0.0. If the older controller has a version before 2.0.0, this solution will not work and will have to configure the new one manually. Only After the configuration has been transferred successfully you can upgrade the controller to a new firmware version.

Issue What are the effects of points that are flagged for export on a wireless bus. Environment Continuum wireless solution Cause Information on points export over wireless bus. Resolution If there are many points configured on a wireless bus that are having their values exported it could have an adverse effect on the bus stability. The reason for this is because if a point is exported every time the value of that point changes even if it is only set for export due to an alarm it can overwhelm the wireless network. Wireless network exports are not broadcast messages like Wired Infinet, they are point to point communications similar to Bacnet exports. The way to limit this amount of traffic is to put thresholds on the points that are exported. When adding a threshold the point's value will only be sent out on the bus when the value change exceeds the threshold value. It is important to add this threshold to alarmed points if they are analog type points, because the exports will happen every value change, not just when the alarm goes active.

Issue Unable to find firmware update instructions in the SP-MNR2 installation guide Product Line EcoStruxure Security Expert Environment Security Expert Controller Security Expert SP-MNR2 Cause TFTP is needed to upgrade firmware Resolution What you need: TFTP WinAgent software (tftp.exe) PRT-MNR2-DIN firmware Download these files to the same folder(ex c:\fw) Steps: log into SP-MNR2's built-in web interface (default: 192.168.1.3) (if you are having trouble connecting to the interface, review the SP-MNR2 installation guide p.16-18) Browse to the MNR2 module and select the ‘Device’ page. Put the module into boot mode as seen below Open Command Prompt (Win key+R; cmd, Enter) Type: cd c:\fw Then Type: tftp -v -i <MNR2_IP_address> PUT <MNR2_Firmware_Filename.bin>   The command window should fill up with ‘packet received’ messages while the file transfer is being processed. Bring your SP-MNR2 back online. You should find that the firmware version is now updated

Issue I2V graphic conversion has unpredictable results Environment I/NET Site Cause Sometimes the graphics being generated by the I2V conversion do not seem to match the original I/NET graphic pages or include additional graphic items or the size and position of the recognizable I/NET page is significantly different. These problems are typically caused by hidden items in the I/NET graphic page. Resolution To verify if this is the case open the I/NET graphic page in the I/NET editor and use the View-Page Properties option to change the page size. By increasing the page size to 4 times the current values you should be able to see if any of the unexpected items are present. If these object should not be in the graphic then you can delete them and then reconvert the graphic page after returning the page size to normal.  

Issue What properties are updated in a MNB Controller COV Client objects? Environment MNB Controller Cause Information about the properties sent to the COV client when a value of the point changes. Resolution COV Client objects can only update Present Value & Status properties.

Issue In Workplace Tech 5.x, the properties of any object on the drawing do not appear. The properties option is selectable, but nothing appears. Environment Workplace Tech 5.x Cause Possible cause: COM add-ins is enable cache issue Resolution Try the following two changes: 1. Uncheck the com add-ins checkbox within the Visio security settings. Open Workplace Tech and uncheck the Com Add-ins box in the Visio options area. For Visio 2003, the Com Add-ins is located in the Visio - Tools - Security tab area. Under Macro Security, uncheck the "Enable COM add-ins" checkbox. 2. Close Workplace Tech and search for the content.dat file (typically located under the C:\Documents and Settings\ \Local Settings\Application Data\Microsoft\Visio directory). This is a hidden file, so make sure the search is setup to include hidden files. Move this file out of the directory and run Visio 2003 (not Workplace Tech). This will cause Visio to force a rebuild of the Visio cache. Then close Visio 2003 and open Workplace Tech. The cache may update again.

Issue What is the supported DC voltage on Xenta controllers? Environment Xenta controllers Cause DC Voltage is available for power. Resolution The table below list the supported Voltage DC specifications for Xenta controllers For more information check Data sheets for Xenta controllers located on The Exchange.   Xenta Controller Volt DC Support 411 19-40Vdc 421 21.6-40Vdc 451 21.6-40Vdc 471 19-40Vdc 491 19-40Vdc 400 Series 19-40Vdc 300 Series 19-40Vdc 200 Series 19-40Vdc 500 Series 19-40Vdc 700 Series 19-40Vdc 900Series 19-40Vdc 101 No Vdc Support 102 No Vdc Support 103 No Vdc Support 104 No Vdc Support 120 series No Vdc Support

Issue What if any voltage can be measured on a Micronet 2000 U-Bus? Environment MicroNet 2000 U-Bus communication Cause Information about voltage helps implement multiple MicroNet 2000 controllers in U-Bus communications interface. Resolution The U-Bus is a Wired-OR open collector communication bus talking at 2400 baud. The MN-ASDI has the U-Bus current source.  It supplies the current for the U-Bus communications. It should supply about 45 ma. with short circuit protection. Under normal communications, the U-Bus voltage will be around 15 volts +/- 2 volts when measured with a voltmeter.

Issue Is it possible to calibrate a Controlli TQ-A31 Air Quality sensor? Environment Controlli TQ-A31 Cause In field calibration procedure. Resolution It is not possible to calibrate the TQ-A31 sensor on the field. You should read a 0..10Vdc voltage between B and C terminal. If the signal between these two terminal is not in the 0..10Vdc range than it can be the product is defective and therefore I suggest you to send it back to us through the usual claim system.