Building Automation Knowledge Base

Issue The Sigma object associated with the first entry in the Gateway.txt file of an S-IC3-SNP integration controller when displayed in the Sigma System Manager, always shows its default value. Environment Sigma S-IC3-SNP Cause There is an issue with the way that the S-IC3-SNP processes the object mapping file (gateway.txt) file, please note that this issue does not affect the earlier S-IC-SNP Resolution TPA-LOND-08-0011.00 provides a workaround for this issue, the work around involves adding a dummy line to the Gateway.txt file, this then allows the first object to be displayed normally.

Issue Importing Infinet devices into AS-P fails with the following error "Invalid Data Error: Invalid_Data (0x10000) in module Coml(11). "Invalid cast from null": CreateObjectRequest".  Product Line EcoStruxure Building Operation Environment Building Operation Automation Server Premium Cause Infinet devices have a space character within their names Resolution Remove the space character and use an underscore in its place.

Issue Cannot bind an input with the name Intern.Temp. Environment StruxureWare Building Operation Binding Point Naming Cause While a "." may be used as a separating character within a point name, it is an illegal object name character when it appears as the last character. StruxureWare Building Operation will generate an Illegal Character error when you attempt to name an object with a trailing "." character. Resolution Rename the object without a "." at the end of the name string and rebind it to the object.

Issue When right clicking on the Xenta 100 device in Lonmaker or NL220 the Xenta 100 plug-in is not shown. Environment Lonmaker NL220 Xenta 104-A Xenta 101 Xenta 102 Xenta 103 Xenta 110 Cause The Xenta 100 plug-in is not accessible when launched from the physical device in Lonmaker or NL220 Resolution The plug-ins for all Xenta 100 controllers are only accessible when launched from the controller function block. They are not accessible when launched from the physical device. To launch the Xenta 104-A plug-in in Lonmaker, right click on the function block and choose plug-in:   To launch the Xenta 104-A plug-in in NL220, right click on the function block and choose plug-in:

Issue Getting the error message: "You may only install 3.301.529.v1 with this version of the wizard." when trying to install 529 to new UNC. WorkPlace Pro will not proceed with install. Environment Niagara R2, all versions Cause The wrong installation folder was selected in the Installation Wizard.  The nre folder was selected in place of the emb folder.   Resolution Run the Installation Wizard again this time selecting the emb folder.

Warning Potential for Data Loss: The steps detailed in the resolution of this article may result in a loss of critical data if not performed properly. Before beginning these steps, make sure all important data is backed up in the event of data loss. If you are unsure or unfamiliar with any complex steps detailed in this article, please contact Product Support for assistance. Issue Instructions needed for batch importing Users into Access Expert Product Line EcoStruxure Access Expert Environment Access Expert Hosted V3 Cause Steps are needed to import Users from another system Resolution Batch Import   When converting a site, all user records and information needs to be imported into the new system. For Access Expert here are the steps in order to accomplish this:   Log on to the instance Once it opens up select the Access Control Tab and choose the Batch icon When this editor opens up select the Download Default Example file This will give a sample of the format that is expected when the Upload CSV is needed From the original application, if there is a dump file (Continuum) or an existing csv, copy and paste into an excel file or use the template and rename it accordingly. Choose the relevant columns to match from the list. Once satisfied with all the entries and fields, save the file then return to AccessXpert and select the Upload CSV as mentioned in Step 3. Select the file to open and once completed, all the users will then be displayed.

Issue When a disabled card is presented to a reader the Door name of that reader is not included in the User Record Disabled events.  Product Line EcoStruxure Security Expert Environment Security Expert Disabled User Card Cause Once the user has been disabled the User object no longer resides in the controller. Resolution The information in the User Record Disabled event can be used to determine which reader the user has badged at. The Controller column has the controller that registered this event and the Description will tell you the Reader Expander and Port on that Expander. Record Disabled Event In the above example event, we can determine Bill has badged at Reader Port 1 of Reader Expander address 1 on controller QCA02 - ADM.

Issue In a Niagara R2 UNC or Niagara G3 ENC station running the ASD service, the block output override feature does not get range-checked if the override is initiated from a linked gxText. Environment Niagara R2 Cause Graphic feature defect Resolution Attempting an override using the Block Output object with a time that is greater than 255, generates an error informing the user that the range must be between 0 and 255. If the same override is performed from an attached gxText or graphic, the range is not checked. A value greater than 255 is truncated to a one byte value equal to four minutes. Add descriptive text on the graphic near the override explaining (and warning) that the valid range for an override is 0 to 255.

Issue How to configure two room sensors in ZBuilder. Product Line EcoStruxure Building Operation Environment ZBuilder Cause It is possible to configure TAC Xenta 121 or TAC Xenta 122 to use two room sensors via the ZBuilder tool. Resolution In Zbuilder, under the tab Configuration, under Room unit, select the type of sensor you are going to use. Select the tab I/O Setup,  Right click on the sensor and select Duplicate. Move the sensors to the input you are going to use.   At the end of this session you will be able to: Configure TAC Xenta 121/122 to use two room sensors. Understand that the nvoSpaceTemp value is calculated as average value of the two sensors. Understand that it is not possible to see the actual value of a single sensor when using two sensors.    

Issue Is there a specific type of printer used with a 7810 printer tap? Environment 7810 printer tap Cause 7810 printer tap is only compatible with serial dot-matrix or impact printers. Resolution It must be a serial dot-matrix or impact printer. If your printer is parallel, some manufacturers make and sell a serial conversion card.

Issue R2 UNC station fails to start with the following error messages in the standard output window: FATAL: cannot boot station from sns java.lang.JavaClassNotFoundException: tridiumx.londevices.siebe.MNLRV3 Environment IA Series R2 / UNC-520-2-N Cause The UNC was replaced and the existing station was installed into the new replacement UNC. The existing UNC station database uses object(s) from the lonSiebe module but the lonSiebe module is not installed in the UNC. Resolution Install the lonSiebe module into the UNC and restart the UNC. Install / remove modules into the UNC: Use Admin Tool to connect to the UNC. Go to the 'Installation' tab and click on 'Installation Wizard'. In the Select Distribution Directory dialog, highlight 'emb' and click the 'Install' button. In the Niagara Remote Installation dialog, select 'Configure Modules Only' and click 'Next'. In the Configure Modules dialog box, select the modules to install / remove by selecting in the 'Upgrade/Add' column or the 'Remove' column. Click 'Next when you are finish with the selection. On the Database Backup dialog box, leave the red check mark next to the station database name and click 'Next' to continue. Enter the station user name and password when prompted. In the Niagara License dialog box, click Finish.

Issue NetController 2 IO Modules not powering up when using third party power supply Environment NetController 2, NC2, NCII, IO Modules Cause When using a third party power supply (ac or dc) for a NC2, the IO modules need to be powered separately Resolution When using a third party power supply (ac or dc) for a NC2, the modules need to be powered separately. The IO modules are only powered via the NC2 connector if the Continuum Power supply is used NOTE This is all as the NC2 documentation.

Issue Upgraded a UNC-510 to Niagara version 522 and when trying to run the station, the following error appears: "Cannot load BACnet MSTP Driver" Environment Niagara version 522 UNC-510 Cause The upgrade process does NOT change the drivers.properties file. Resolution The error indicates the line: driver.mstp=tridium.nre.vxworks.mstp.VxWorksMstpDriver is missing from the driver.properties file. Copy the drivers.properties file from a UNC-520 running version 522 or higher or manually add this line into the drivers.properties file. Note that the UNC-510-2 has a maximum baud rate of 19.2 k for a BACnet MS/TP network.

Issue The window used to change override time for an S-Link sensor is grayed out. How is the override time changed? Environment WorkPlace Tech 5.7.2, MN-S3, MN-S4, MN-S5 Cause Trying to change override time with Workplace Tech 5.7.2. Resolution The ability to change the S-Link sensor override time was corrected in WorkPlace Tech 5.7.5 Upgrade to WorkPlace Tech 5.7.5 or higher  

Issue What is the warranty on a I/A Series product? Environment N.A. Cause Field office question Resolution Refer to "Warranty" section of the "Terms and Conditions" document found under the Products menu of the iPortal web site.  Note that these warranty terms only apply to those that buy our products direct from Schneider Electric.  End user warranty terms are usually determined by the installing office.

Issue When importing Security Expert controllers into Security Expert Server using the Data Sync Service, the Register As Reader Expander address field is different from the value in the CSV file. The address field is incremented by 1. Product Line EcoStruxure Security Expert Environment Security Expert Server Security Expert Data Sync Service Cause Register As Reader Expander values in the Security Expert SQL database are stored as integers where indexing starts at 0, whereas in the Security Expert Client the same values are displayed as integers starting at 1. The Data Sync Service updates the database values directly, which is why the values differ between the CSV file and the user interface. Resolution In the CSV import file, decrement values in the Register As Reader Expander column by 1. For example: If the address in the user interface is '1', the value in the CSV file should be changed to '0'. See screenshot from Data Sync Service (left) and Security Expert Client (right) below.  

Issue What is the scan rate for the inputs and outputs of a MNL-20R? Environment MNL-20R Cause Require fast response time for high-speed applications. Resolution Inputs = 220 ms Outputs = 100 ms

Issue Port information is needed for Access Expert Visitor Management Integrations   Product Line EcoStruxure Access Expert   Environment Access Expert V3 Hosted   Cause LAN port requirements for each VMS integration   Resolution   Overview The VMS connection is an important step to the setup of your VMS. Below is a chart of supported VMS and required ports. This article is valid as of 15 November 2019. It should also be noted that many of the VMS allow for the customization of ports and that is not be accounted for in this article.    Ports OpenEye Port Usage  80 TCP 2000 TCP Center/Command Incoming Port 2002 TCP Video/Image Incoming Port 2003 TCP Search Incoming Port 9876 TCP Clip Backup Incoming Port 3100 TCP 4007 TCP Live Incoming port 80 TCP 443 TCP 3478 TCP 1024-655335 In/Out Range Outgoing Ports 3001 TCP 4006 TCP DVR Incoming Port ExacqVision Port Usage 80 excaqVision Web Service (customizable) 8082 excaqVision Web Service - Web Socket (customizable) 22609 exacqVision Client computers communicating with exacqVision servers. Default port 22609.   Milestone Milestone maintains its own knowledge base with an article on ports. Management Server service and related processes Port number Protocol Process Connections from... Purpose 80 HTTP IIS All XProtect components Main communication, for example, authentication and configurations. 443 HTTPS IIS XProtect Smart Client and Management Client Authentication of basic users. 6473 TCP Management Server service Management Server tray controller, local connection only Showing status and managing the service. 7475 TCP Management Server service Windows SNMP service Communication with the SNMP extension agent. Do not use the port for other purposes even if your system does not apply SNMP. In XProtect Advanced VMS 2014 systems and older, the port number was 6475. 8080 TCP Management Server Local connection only Communication between internal processes on the server. 8080 TCP Management Server Local connection only Communication between internal processes on the server. 9000(*) HTTP Management Server Recording Server Services Web service for internal communication between servers. 9993 TCP Management Server service Recording Server services Authentication, configuration, token exchange. 12345 TCP Management Server service XProtect Smart Client Communication between the system and Matrix recipients. You can change the port number in the Management Client.    Recording Server service Port number Protocol Process Connections from... Purpose 25 SMTP Recording Server service Cameras, encoders, and I/O devices Listening for event messages from devices. The port is disabled by default. 5210 TCP Recording Server service Failover Recording Servers Merging of databases after a Failover Recording Server has been running. 5432 TCP Recording Server service Cameras, encoders, and I/O devices Listening for event messages from devices. 7474 TCP Recording Server service Windows SNMP service Communication with the SNMP extension agent. Do not use the port for other purposes even if your system does not apply SNMP. In XProtect Advanced VMS 2014 systems and older, the port number was 6474. 7563 TCP Recording Server service XProtect Smart Client, Management Client Retrieving video and audio streams, PTZ commands. 8966 TCP Recording Server service Recording Server tray controller, the local connection only Showing status and managing the service. 9001(**) HTTP Recording Server service Management Server Web service for internal communication between servers. Note: Every Recording Server service needs a port. Additional ports will be 9002, 9003, and so on. 11000 TCP Recording Server service Failover Recording Servers Polling the state of the Recording Servers. 65101 UDP Recording Server service Local connection only Listening for event notifications from the drivers.   Client components (outbound connections) XProtect Smart Client, XProtect Management Client, Milestone Mobile server, Log Server Port number Protocol Connections to... Purpose 80 HTTP Management Server service Authentication 443 HTTPS Management Server service Authentication of basic users. 7563 TCP Recording Server service Retrieving video and audio streams, PTZ commands. 22331 TCP Event Server service Alarms. 22337 TCP Log Server Server Logs (System, Audit, Rule-triggered)   Web Client, Milestone Mobile client Port number Protocol Connections to... Purpose 8081 HTTP Milestone Mobile Server Retrieving video and audio streams. 8082 HTTPS Milestone Mobile Server Retrieving video and audio streams.   DataCollector Port number Protocol Connections to... Purpose 7609 TCP Recording Server Collecting data   Avigilon Port number Protocol Connections to... 50080 HTTPS Server 55080 HTTP Default Camera Device Port 80 HTTP Streaming / Configuration 443 HTTPS Streaming / Configuration   Salient CompleteView Port number Connections to... 80   6970-7225 Completeview Server for cameras using General RTSP/UDP 4242 Data 4243 Command 4250 Config Server 4255 Admin Service 4502-4534 Webserver (optional)   Wavestore The default connect port is 8601. This is configurable.

Issue How will SQL logging be affected if a trend log's parameters are changed?  Environment Vista 5.1.X Cause A customer may wish to log values from another point, eg if an energy meter has been changed, or may wish to change the frequency with which the point is logged. Resolution The simplest answer to this question is that if a change affects the log, the message "Log database will be emptied" will be displayed giving the user the opportunity to cancel the action. Depending on the type of trend log being used, the check box "Keep trend log values when changing log point" can be checked and this will allow the log point to be changed - all other parameters must remain the same. It is not possible to change the log interval without emptying the log database for the point as a number of calculations are carried out when displaying log data in a client, that require the points to be logged at a regular interval.

Issue When retrofitting a site from brand x to Schneider Electric products, the controlling equipment my be designed differently between brands. Environment MD5 MD10 MD20 MD40 AF LF Damper actuator Cause Built in controller functionality. Resolution The MD/AF/LF series damper actuators does not have any built in controller functionality. All control signals must be provided from another source.