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Issue What version of Workplace Tech supports Microsoft Visio 2007? Environment Workplace Tech Microsoft Visio 2007 Cause Need WorkPlace Tech to function with Microsoft Visio 2007 Resolution WorkPlace Tech 5.7 supports Microsoft Office Visio 2007, Service Pack 1, and Microsoft Vista Business, Ultimate and Enterprise. WorkPlace Tech 5.7 continues to support Microsoft Office Visio 2003, Service Pack 3, and Microsoft Windows XP, Service Pack 2. Although this release may function with Microsoft Visio 2002, Service Pack 2, and Microsoft Windows 2000, Service Pack 4, this combination has not been tested, and will not be supported by Product Support Services. For further information, review the "Release Notes / Getting Started" document for 5.7.

Issue What type of BIN is used when selecting “Typical” or the default install of I/NET 2000? Environment I/NET 2000 site Cause Refer to the Communication chapter in TCON209, I/NET 2000 Technical Reference Guide for information on synchronous versus asynchronous communication. Resolution Determine whether you will use synchronous or asynchronous communication. Setup's Typical option (the default) installs asynchronous BIN files. You should choose the Synchronous option to install synchronous BIN files. You may switch from synchronous to asynchronous, or vice versa, at a later date by choosing the Custom option and then selecting the appropriate controller binary files. Instructions are provided in Chapter 2, Installing I/NET in TCON 213.

Issue What transport type should be used when setting up an ACX57xx, CX9702, or bCX9640? (UDP TCP Netcontroller) Environment ACX5720 ACX5740 CX9702 bCX9640 Cause What transport type should be used when setting up an ACX57xx, CX9702, or bCX9640? Resolution The definition on the transport type settings from our Technical Reference Guide states that: UDP - This controller will communicate with other controllers and Workstations primarily using the UDP protocol. TCP - This controller will communicate with other controllers and Workstations primarily using the TCP protocol. TCP/UDP - This controller will communicate with other controllers and Workstations primarily using the TCP protocol, but can also speak to controllers and Workstations that communicate primarily using the UDP protocol. You can set the controller to use either or both transport types for communication with other devices depending on your specific network requirements. UDP is the preferred option for Continuum devices. See the Andover Continuum Network Ports document for details on what specific ports are required. Three things you need to be aware of with this: Make sure that both the transport setting in the device object and the controllers IE configuration webpage are the same. No matter what transport type you choose make sure that any network firewalls are setup to allow packets through on those ports. View this document for some reasons to use Continuum's reliability layer over UDP rather than TCP.

Issue What's the latest version available in Pocket I/A? What make/model of handheld device was used in testing? Environment Pocket I/A Cause Would like to confirm the device is running the latest version of Pocket I/A. Resolution Pocket I/A Version 4.1 (Release B) is an update to previous versions of Pocket I/A to support the Microsoft Windows Mobile 5.0 Operating System used with newer handhelds. The features and applications in previous versions of Pocket I/A will continue to operate in Pocket I/A Version 4.1 (Release B). This version was tested using an HP IPAQ HX 2490B with MSMobile 5.0 operating system. Pocket I/A 4.1 can be downloaded from The Exchange Download Center.

Issue What protocol of the Ziton ZP3 Fire Detection System does our Xdriver utilize? Environment Continuum Xdriver - Ziton Fire Panel Cause Need to confirm that the XDriver is able to communicate to third party fire panel. Resolution The Ziton XDriver has been developed to the ZCP2 communications protocol V2.01. Contact the manufacturer to confirm whether the panel supplied supports this version of the protocol. Further information on the XDriver can be found at the link below. Clymac - Ziton Fire Panel

Issue SCR sensors working with AC Voltages Environment SCR Series Sensors Cause An issue was found with AC voltages below 22.8VAC Resolution Any SCR units that have been shipped since 1 March 2012 will be fine with the full AC supply range (as per their datasheet), however we had an issue with older units that require the AC supply to be above 22.8 Volts to ensure there are no problems. DC supply voltages operate correctly on all SCR sensors. See TPA-FD-12-0002.00 and TPA-FD-12-0003.00 for full details of the issue and changes made to the sensors.

Issue Have two LNS databases and need to share values between them. Environment Lonmaker Newron NL220 Vista Cause As the two LNS networks are not connected you cannot bind values between them. You can use a Object transfer in Vista or a Loytec L-Proxy controller Resolution The main difference between the two methods is the object transfer is PC based and the Loytec option is field based. Object Transfer option: Add an object transfer as described in the Chapter 14 of the TAC Vista Technical Manual. L-Proxy Loytec controller option: This product will reside on both LNS channels and can be setup to transfer values across networks. Here is a link to the product . From here scroll down to find the L-Proxy Datasheet

Issue What is the processor and memory type & speed that is used in Continuum controllers? Environment All Continuum controllers Cause The processor speed for the i2/ b3 controllers are not defined on the datasheets. Resolution The bCX1 uses the Coldfire processor and it is running at 66Mhz. It has 32Mb SDRAM and 16Mb Flash memory. The Netcontroller II uses a MCF5275 processor running at 150 MHz. It has 128Mb SDRAM and 32Mb Flash memory. The i2/b3 controllers also use a Coldfire processor but at 40MHz frequency. The memory on the i2/b3 controllers varies from model to model and these are detailed on their specific datasheets on the Buildings Business Extranet. Some examples are: b3920 1Mb SD RAM, 2Mb Flash, b3810 256Kb SDRAM 1Mb Flash, b3850 128Kb SDRAM 1Mb Flash.

Issue TIP License for the WorkPlace Tech Tool (WPT) software is about to expire. What is the procedure for requesting a renewal of that license? Environment WPT 4.0.x used by an engineer of a sales partner or branch office WPT 5.x.x used by an engineer of a sales partner or branch office Cause License expires 365 days after being unlocked. Resolution Please run the "Purchase WIBS Software" or "Purchase WorkPlace Tech Software" from the desktop of the computer. The label on the displayed ICON will be dependent on the version of the WorkPlace Tech Tool software installed on the computer. On the "Purchase Information" screen, select the next available WP-TECH-50x license where x = E, R or R#. See NOTE below, if there are no more R## license renewal entries available. Click the "Add to order button". The requested license will appear in the "Order list". Click the "Accept Order" button and save the order form to your computer. Click the "Done" button to close the "Purchase Information" window then click "Done" to close the main purchase/unlock window. Email the saved license order form (from step 3) to IASeries.WIB_Order@schneider-electric.com. The license unlock code will be emailed back to you typically within two working days. NOTE: Download the WPTLExtractor.exe on The Exchange Extranet. This exe file will update the licensing information on the computer to allow for up to (15) - 365 days license renewals. Please see the Technical Advisory Bulletin TPA-RKFD-09-0025 for additional information.

Issue Ordering a specific controller with the options required seems complicated. What do each of the options mean and how do I build the part number for the controller I want? Environment ACX57xx Netcontroller II Cause The parts list is huge and there does not seem to be detailed information on how to organize each character in the part number to get the controller with the options that you want. Resolution ACX Series Part Numbering Scheme ACX Series part numbering has been structured to make it easier to choose and find the right corresponding part number. All part numbers consist of 13 characters. Configurable options use unique letters so that features cannot be confused. A zero, specifically a "0", is used when a feature is not enabled in the desired configuration. To order an ACX Series controller, follow the scheme described in the PDF here to determine the appropriate part number. (Note: you MUST login to Buildings Download Center to view/download the document) NetController II Part Numbering Scheme NetController II part numbering has been structured to make it easier to choose and find the right corresponding part number. All part numbers consist of 15 characters. Configurable options use unique letters so that features cannot be confused. A zero, specifically a "0", is used when a feature is not enabled in the desired configuration. All NetController II units are configured to support 32 IOU modules, and will come standard with Ethernet and full use of 128 MB of memory. There is no need to specify this in the part number. To order a NetController II, follow the scheme described in the PDF here to determine the appropriate part number. (Note: you MUST login to Buildings Download Center to view/download the document)

Issue What is the earliest revision of Niagara R2 that the ProView LON Display, jar files and software wizard will function with properly? Environment Niagara R2 ProView LON Display lonWorks jar file Distech wizard Cause Using Niagara R2 revisions outside of R2.301.428 through R2.301.529 will not function with the UNC and Distech wizard. Resolution The UNC and Distech wizard will function with Niagara R2 revisions R2.301.428 through R2.301.529. The required files are available from The Exchange Extranet. Run the provided executable. Then edit file names in the emb, nt, and nre/modules folders. Keep the newest Distech files and the latest lonWorks jar file.

Issue What is the contact rating for a digital output (DO) within the StruxureWare Building Operation I/O modules? Environment Automation Server I/O Module Cause Information required for correct installation. Resolution Contact rating - 250 VAC, 30 VDC, 3 A Click here to be linked to the DO-FC-8 and DO-FC-8-H - SmartX Controller Specification Sheet Click here to be linked to the DO-FA-12 and DO-FA-12-H - SmartX Controller Specification Sheet

Issue What is the unit load (UL) of the SpaceLogic SP90 PIBCV Actuators that will help me to calculate how many SP90 PIBCV Actuators can be added on ComA and ComB of a SmartX Server. Product Line EcoStruxure Building Operation, Field Devices Environment SpaceLogic SP90 PIBCV Actuator SmartX Server Cause Require the Unit Load (UL) of the SpaceLogic SP90 PIBCV Actuator to calculate the number of actuators allowed on the RS-485 network. Resolution The Generic application note AN01 can be applied with answers to the transceiver interface attributes below. The SpaceLogic SP90 PIBCV Actuator range uses the SN65HVD1780DR transceivers which are a failsafe transceiver (not requiring bias) and reduced 1/10 UL. In addition, there are no local bias resistors and therefore the 1/10 UL of the transceiver would be the total UL presented to the bus by the SpaceLogic SLP Room Unit. Transceiver Xcvr Unit Load Xcvr Failsafe Adaptor Circuit Bias Circuit Bias Load Total Unit Load Isolated 485 Bus SN65HVD1780DR 0.1 Yes None None 0.1 No Based on the above the total number of devices can be calculated as 32/0.1 = 320. The BACnet MSTP standard specifies that the address range for BACnet master devices is 0-127 and therefore a SmartX Server is limited to 127 devices per com port (254 total per Server) so this should effectively be the limiting factor. However, the documentation recommends using only up to 64 devices with the same RS-485 transceiver, or 32 devices with different RS-485 transceivers. Since the SpaceLogic SP90 PIBCV Actuator does not have an isolated RS-485 interface it conforms to Generic RS-485 Network Device Configuration 1 in EBO Webhelp. A network consisting of only SpaceLogic SP90 PIBCV Actuators should only require a 120-ohm termination resistor at each end of the bus and not require any bias resistors. Also, check out the SmartStruxure-RS485-Controller Unit Load Quick-Help video on the Exchange.

Issue What is the unit load of SE8300 that will help me to count how many SE8300 controllers that can be added on AS ComA and ComB Product Line EcoStruxure Building Expert, EcoStruxure Building Operation, Field Devices Environment SER8300 room controller SE8300 room controller Automation Server Cause Documentation does not state the unit load of the SE8000 range Resolution The Generic application note AN01 can be applied with answers to the transceiver interface attributes below. The SE8000 range use the ADM4850A transceivers which are a failsafe transceiver (not requiring bias) and reduced 1/8 UL load. In addition the 100K local bias resistors have been eliminated and therefore the 1/8 UL of the transceiver would be the total UL presented to the bus by the SE8000. Transceiver Xcvr Unit Load Xcvr Failsafe Adaptor Circuit Bias Circuit Bias Load Total Unit Load Isolated 485 Bus ADM 4850A0 0.125 Yes None None 0.125 Yes** ** Unlike the normally recommended interconnection of the communication common/reference (ground) terminal on all bus devices such as documented in the generic application note for the isolated RS485 bus interfaces, the Viconics bus should be operated with the communications REF (reference) terminal open on each SE8000 and not connected to the bus shield wire, or to any other circuit. Based on the above the total number of devices can be calculated as 32/0.125 = 256 The BACnet MSTP standard specifies that the address range for BACnet master devices is 0-127 and therefore an Automation Server is limited to 127 devices per com port (254 total per AS) so this should effectively be the limiting factor. Also check out the SmartStruxure-RS485-Controller Unit Load Quick-Help video on the Exchange.

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What version of Workplace Tech supports Microsoft Visio 2007?

What version of I/A Series G3 is compatible with the new JACE-600E (TRD-J-600E)?

What type of protocol does I/NET 2000 use?

What type of BIN is used when selecting "Typical" or the default install of I/NET 2000?

What transport type should be used when setting up an ACX57xx, CX9702, or bCX9640?

What's the latest version available in Pocket I/A? What make/model of handheld device was used in testing?

What protocol of the Ziton ZP3 Fire Detection System does our Xdriver utilize?

What product changes have been made to the SCR range of sensors?

What options are available to share public values across two LNS networks.

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What is the processor type & speed as used in Continuum controllers?

What is the procedure for requesting a renewal of a TIP license for the WorkPlace Tech Software?

What is the part numbering scheme for the new ACX57xx and NetcontrollerII controllers?

What is the maximum cable length for NPRs on a controller LAN?

What is the earliest revision of Niagara R2 that the ProView LON Display, jar files and software wizard will function with properly?

What is the contact rating for an AS I/O Module's digital output (DO)?

What is the baud rate when you are direct connected to a NPR 2000

What is the BACnet MSTP unit load of the SpaceLogic SP90 PIBCV actuators

What is the BACnet MSTP unit load of the SpaceLogic SLP sensors or Plant Room Air Quality sensors (PRAQ)

What is the BACnet MSTP unit load of the SE8000 room controllers

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