Issue  Where do I find our BACnet controllers BACnet PICS? (Protocol Implementation Conformance Statement) Product Line Andover Continuum, EcoStruxure Building Operation, TAC IA Series Environment All BACnet controllers Cause Alternative locations to find BACnet PICS for our controllers. Resolution PICS documentation can be found on The Exchange Download Center and BACnet International website.

Issue Example graphics components required Product Line EcoStruxure Building Operation Environment TGML - Building Operation Graphics Editor Cause No standard graphics or components are supplied within the product. Resolution A Standard graphic component library can be downloaded from the Buildings Download Center. This consists of a number of Component Libraries that can be installed on a Workstation by double clicking on each one. In your TGML Editor, Right click in the Components window and select "Categories" you can then select the categories you require to see in your components section. There are also a lot of standard Snippets that have been developed by users around the world, these are available to download from the EcoStruxure Building Operation Forum - Graphics Exchange.

Issue Where can end users find Product Literature? Environment Field Devices Cause Finding documentation on different terminal units, end devices, and field units. Resolution There is lot of literature on our products at The Exchange and also under the Cross Reference Tool when doing a search for the part number. If not found there, they can look in the list of product titles shown in the website under Products & Field Devices. Here there will be many .pdf files to view.

Issue Where are example Plain English programs and functions stored for typical BMS applications? Product Line Andover Continuum Environment Plain English (PE) Functions and programs. ACSM, PID, Optimiser, ISM, First Aid. Standards Bacnet Optimiser Cause It is always easier to write your Plain English programs starting from documented examples rather than a blank page. What is available? Resolution The following link is to a .zip file containing various BMS standard modules originally developed by the UK Application engineers for Infinity SX8000 and were known as the Infinity Standard Modules (ISM's), they were then updated to Andover Controls Standard Modules (ACSM's) for Continuum. These modules are example functions or building blocks that can by used globally by application engineers to provide the control and monitoring appropriate for your own buildings. Link: Click here. In addition to these functions other examples are in the online help for the corresponding Plain English keywords, and other applications can be found on the Forums; see Sample PE functions and programs for further details. For Smart Sensor examples see Example programs for Smart Sensors TTS-SD-LCD-1 and TTS-SD-LED-1 for details. For example Security programs see the Download Center link, Click Here.

Issue What is the format of the SNMP alarm traps and where can I obtain the MIB's Product Line Andover Continuum Environment Netcontroller II CX9680, bCX1 & ACX57xx with SNMP alarming enabled. Cause Documentation on the SNMP Alarming is required. Resolution The Configuration guide for SNMP Alarming can be downloaded from The Exchange Download Center, link: Andover Continuum v1.9 SNMP Configuration Guide This will detail how the SNMP alarming is configured and operates. The SNMP Alarming sends the same alarm messages as shown in the Continuum alarm viewer out to the third party system via SNMP traps. The format of the traps is defined by Management Information Blocks (MIB's) these can also be downloaded from The Exchange Download Center, click on the following link: SNMP MIBs There is no facility to change these formats within the controllers or Continuum

Issue Where can I find the current I/A Series product line training schedule? Environment I/A Series product line Cause Field office training requirement. Resolution The complete training catalog for Schneider Electric Buildings solutions can be found at the Buildings Business Training Center.

Issue Where can I find the SE7000 Room Controller LonMaker Plug-Ins and device resource files? Environment SE7000 Series Room Controller Cause Plug-ins and device resource files required for interface into LON network management tools (e.g. Echelon LonMaker, etc.). Resolution The files are available for download from the Exchange Extranet.

Issue Where can I find information on lighting controller programming? Environment I/NET Site Cause Where can I find information on lighting controller programming? Resolution It is outlined in the System Operator Guide, TCON 207 for I2K rev 1.XX, TCON 236 for rev 2.XX, chapter 15 for both. There is some additional information, such as the addresses for zone points, are limited to 1200-1507. Another specific is, the control descriptors for the zone, must have the first of the pair equal a value of one. The control descriptor for the circuit points, need the first of the pair to equal a value of zero. There is an example save file in all host soft wares, sav subdirectory, named DEF7780.sav. A person should copy this file, rename it to their controller address and load it, to view examples of points.

Issue Where can I find Cyberkeywriter2.exe to upgrade my CyberStation key. Environment Cyberkeywriter2.exe CyberStation Cause There are 3 locations from which you can obtain the Cyberkeywriter2 executable file. Resolution Download Cyberkeywriter2 on The Exchange Download Center Cyberstation CD Do a search of the CD for "Cyberkeywriter2.exe" Cyberstation Workstation From Windows Explorer, search for "Cyberkeywriter2.exe"

Issue Where can the new-look Continuum Security Demo Graphics be found? Environment Continuum Security Cause Continuum Security Demo Graphics (Security System Bonus Pack) could not be found. Resolution The Security System Bonus Pack which includes the Security Graphics and Menu's can be downloaded from The Exchange.

Issue Where are release notes for Continuum Bacnet controllers located? Environment Continuum Bacnet BCX4040 B3-865-V B3-866-V Cause Bacnet firmware release notes location Resolution Release notes for Continuum Bacnet controllers are located on Exchange Online. Download Bacnet Firmware Release Notes

Issue When will the new I/NET 2000 Configuration Profile I've built take effect? Environment I/NET 2000 Cause The New Profile will be running after a restart of the I/O Server. Resolution Shut down I/O Server Start the new profile Reference TCON 209, 2-26 for more information.

Issue When were the different TAC Vista Server versions released? When was Vista Server version 4.X.X or 5.X.X released? Need a list of release dates for TAC Vista Server Need to know approximately how old a Vista site installation is Environment TAC Vista Server Cause It would be interesting to know the release date of the different Vista Server versions Resolution All the Vista release note documents are available on the The Exchange Download Center. TAC Vista 3.11 - 1998-10-21 TAC Vista 3.21 Service Pack 1 - 2000-02-04 TAC Vista 2000 Server and Workstation 3.31 Service Pack 1 - 2001-07-04 TAC Vista 2000 Server and Workstation 3.32 - 2001-09-10 TAC Vista 2000 Server and Workstation 3.33 - 2001-12-20 TAC Vista 2000 Server and Workstation 3.33 SP2 - 2002-11-15 TAC Vista IV Server/Workstation/Menta 4.01 - 2003-02-21 TAC Vista IV Server/Workstation/Menta 4.10 - 2003-10-24 TAC Vista IV Server/Workstation/Menta 4.2 - 2004-03-10 TAC Vista IV Server/Workstation/Menta 4.2.1 - 2004-04-19 TAC Vista IV Server/Workstation/Menta 4.2.2 - 2004-06-24 TAC Vista IV Server/Workstation/Menta 4.2.3 - 2004-11-30 TAC Vista IV Server/Workstation/Menta 4.2.5 - 2005-03-21 TAC Vista Server and Workstation 4.3.0 - 2005-04-29 TAC Vista Server and Workstation 4.3.0 SP1 - 2005-05-25 TAC Vista Server and Workstation 4.3.1 - 2005-07-15 TAC Vista Server and Workstation 4.3.1 SP1 - 2005-10-31 TAC Vista Server and Workstation 4.4.0 - 2005-12-16 TAC Vista Server and Workstation 4.4.1 - 2006-03-13 TAC Vista Server and Workstation 4.4.2 - 2006-05-29 TAC Vista 4.5.0 - 2006-07-05 TAC Vista 5.0.0 - 2006-11-15 TAC Vista 5.0.1 - 2007-04-26 TAC Vista 5.0.2 - 2007-09-28 (first version to support Xenta 700) TAC Vista 5.0.3 - 2008-01-21 TAC Vista 5.1.0 - 2008-06-03 TAC Vista 5.1.1 - 2008-10-27 TAC Vista 5.1.2 - 2009-04-15 TAC Vista 5.1.3 - 2009-09-24 TAC Vista 5.1.4 - 2010-03-31 TAC Vista 5.1.5 - 2011-01-25 TAC Vista 5.1.6 - 2011-07-04 TAC Vista 5.1.7 - 2012-01-03 Note: All dates are in the form [year]-[month]-[date]  

Issue When using the PSI software, the Current Status Screen, All Points History and the graphic data display screens do not properly display the text shown on that screen. Environment PSI software Computer Cause The video bios in the computer does not support the graphics mode used by the graphic displays of the PSI software products. Resolution This problem was first identified several years ago on some models of Gateway brand laptop computers. The problem has been observed from time to time, since then, on various computer makes and models. The problem affects both the "Current Status" screen, the "All Points History" screen and the graphic display screens for analog I/O points. There is no software workaround for the problem. The best solution for this problem is to evaluate the computer model before purchasing any quantity of them. Download test program vga_test on The Exchange Download Center, which allows testing of the computer without having to load the PSI software. The test program can be run from any removable media (diskette, CD, memory-stick, etc.) so the computer can be tested at the computer dealer's store or sales office. The text file included in the zip file explains how to run the test and how to interpret the results.

Issue When starting SIGNAL, a pop-up window declares "Sorry this program has not been enabled". But the security plug is installed in the computer’s parallel printer port (LPT1). Environment Windows XP with SP2 Cause The HASP security plug driver that is included with the Signal-XP software is not compatible with Windows XP-sp2. Resolution Follow these steps: Ensure that the serial number on the security plug matches the serial number on the Installation Diskette #1. The first 4 digits of the serial number are a data code and DO NOT need to match. The last 4 digits MUST match. This applies to all versions of SIGNAL. If it’s SIGNAL for Windows XP (version 5.0), the drivers for the security plug need to be updated. See Technical Alert TA06-03 for details in updating the drivers. If it’s SIGNAL for Windows 95/98 (version 4.4.1 or earlier), try the following:      Disconnect any printer.      Modify LPT1, in Windows and/or the computer’s BIOS, and make it bi-directional.      Use the Plug Testing utility program (16Bit Plugtest.zip) available from The Exchange Download Center to validate the security plug. If it’s defective, a new security plug can be ordered.

Issue Running SevenReports a C++ Run Time error. Happens either in Archive data reports or database reports yyyy-mm-dd hh:mm:ss Environment I/NET Seven version 2.16 to current Cause Scope of Data yyyy-mm-dd hh:mm:ss Resolution    The C++ Runtime error or crash of SevenReports is due to a timeout problem because the archived data is so much information. What you will need to do is a couple of things listed below: Run the archive file SevenReport or ArchiveSevenReport file with the following steps in mind 1. If using Archived reports, mount the archive file with the desired dates to search 2. when the date range comes up on the screen, offering to search with date, hour, minutes, and seconds yyyy-mm-dd hh:mm:ss limit the time range. The whole key here is to limit the time range. Example of range is below.   In other words, search for only 2 minutes on just one day. Do not put in three days, or three hours. Only search within a very limited search window. The crash occurs because there are huge archive or database entries with thousands of transactions that have to be sorted and searched through. The crash was due to the report program attempting to generate a report with to much data to sort through. Be patient. Even on old computers, with XP, 500MB or RAM, and limited resources, the reports will be produced.  Time and time again, this issue comes across. Using my old computer in the lab, the database from the customer is loaded, the archive files are loaded and still it works every time. The C++ Run Time error appears when expanding the search to more data and crashed the report. But limiting the amount of time to minutes or perhaps one hour, produces a report. (For an example of unusual examples: there have been 2 minutes of time for the search criteria, and 38,000 pages of report produced.)     2010-08-16 09:00:00 until 2010-08-16 09:02:00   One thing you may want to look into at your site if you are experiencing large amounts of data for reports is Scan Interval. Read TCON300 for more info. Information on Scan Interval and how this information is collected in the database. This is important because the more data you collect, the faster the scan rate interval, the more data will be in the reports. Input and Output Points Point Database Parameters   The Scan Interval field is used with all point types. Enter a number between 1 and 255. This is the length of time in seconds that elapses between point scans.   If the point is an external input point, the controller scans the point at the interval you specify here, and updates its state/value in RAM memory of the DCU.   If the point is an external output point, or an internal input or output point, the scan interval determines how often a calculated point equation controlling the point (if applicable) is processed.   If the point is an indirect input or output point, the scan interval governs the time it will take to go to the “old data” state.   The default scan interval is 10 seconds for input points and 60 seconds for output points. All points can have their own unique scan intervals. All external discrete input points are scanned for discrete contact changes at 100 millisecond intervals.   Note: Defining an individual scan interval reduces available RAM memory in the DCU by approximately four bytes. You can conserve DCU memory by using the same scan interval for multiple points.

Issue When expanding the folders of a Niagara R2 station in Workplace Pro, a pop-up error appears: "cannot initialize view./tridium/props/error.properties#error E_invalid_enum_ordinal(6)". After re-opening the station, the same error occurs.  After rebooting the station, the error remains when the same folders are accessed. Environment Niagara R2 all versions Cause There is a revision difference between the jar files installed in the UNC and the jar files installed on the host computer. Resolution Identify which jar file versions are different and correct.  More current jar files for all versions of Niagara R2 are available on The Exchange Download Center.

Issue When configuring Hosts to communicate using TCP/IP may I use the same host address for each workstation? Environment I/NET site Cause When configuring Hosts to communicate using TCP/IP may I use the same host address for each workstation? Resolution No. This number MUST be unique. (TCON 209)

Issue When a Dial link is chosen from a System Page, and the Dial Tap associated with the Tap is busy, what will happen? Environment I/NET site Cause When a Dial link is chosen from a System Page, and the Dial Tap associated with the Tap is busy, what will happen? Resolution The system will roll to the next available system Link Tap. (TCON209, Multiple Site Dial Function, 2-23)

Issue What wall module (room sensor) to use for the TAC Vista series controllers Environment TAC Xenta 101, Xenta 102, Xenta 103, Xenta 104 TAC Xenta 301, Xenta 302, TAC Xenta281,  Xenta 282, Xenta 283 TAC Xenta 401 Cause Need to know what sensors to use Resolution Use the Sensor selection tool