Building Automation Knowledge Base

Issue Pairing SED-WIN and SED-Dor (wireless window/door contacts) with a SE8000, SE7000, and a MPM. Environment MPM SE7000 series SE8000 series Cause Quick reference / clarification Resolution The SE8000 can be paired to the wireless contacts with or without being networked to a MPM. The SE7000 must be networked to a MPM prior to being paired to wireless contacts. Always ensure the latest firmware is installed in the MPM.

Issue Is it possible to use the TAC Xenta 110-D device with room unit STR150? Environment STR150 TAC Xenta 110-D Cause It is not possible to use STR150 together with the TAC Xenta 110-D device. Resolution TAC Xenta 110-D does not support STR150.

Issue Customer has an issue where he is getting an Invalid Attempt on a card read when he tries to read a Valid card at a door. Environment All versions of Continuum. Cause The area is corrupted for that door, once it is changed to another Area it gets distributed and the card works fine. Resolution To resolve this issue, the following steps need to be done: Assign the Reader to a different Area Delete the corrupted Area Recreate the new Area Resend to the Controller

Issue Is it supported to do an export from for example StruxureWare Building Operation version1.4 and import into version 1.6? Environment StruxureWare Building Operation Cause It is always allowed to export from an earlier version and import to a later version but not the opposite way. With one exception in StruxureWare Building Operation version 1.7 exports from version 1.0, 1.1 and 1.2 will not be supported. The workaround if having a export file this old is to import it in version 1.6 and then export from there to 1.7. Resolution It is allowed to export from an earlier version and import to a later version but not the opposite way

Issue Values in graphics from Xenta and Lon devices under a Xenta 911 network are not updated. Some values show database values and some values are showed with red crosses. When clicking on the value in the graphic the value is shown correct.  Environment TAC Vista 5.9 with a Xenta 911 as Lon network interface. Cause This could happen if many Lon and Xenta devices under the Xenta 911 is offline. When Vista do a online poll for a Xenta or Lon device and don't get a reply the communication will be halted for 3 seconds because of retransmission and time outs. This would not be a problem if a Loytec interface was used as it can handle more then one communication thread at the time but the Xenta 911 only use one communication thread. In this case it is possible to see the correct value when clicking on it in the graphic as that is a user command with much higher priority than updating values in a graphic have. Resolution Try to minimize the number of offline devices which reside under a Xenta 911 network in the Vista database as these devices will slow down the communication on the Lon network.  

Warning Electrostatic Discharge Required: Always discharge static electricity from your person by touching metal prior to handling any hardware. Failure to do so may result in damage to devices. Issue 'Com Addr' does not appear in list of SE7000 or SER7000 parameters, even when a BACnet or wireless network card is fitted. Product Line EcoStruxure Building Expert Environment SmartStruxure SmartStruxure Lite Cause 'Com Addr' only appears in the list of parameters when the controller recognises that a BACnet or wireless adapter card is fitted.  If the parameter does not appear even when a card is fitted, there is a problem with the card, the connector or the controller motherboard.  Resolution Remove the front cover of the controller and check that a BACnet or wireless adapter card of the correct type is fitted (there are several variants - see the table below for details).  The BACnet/wireless card is piggybacked onto the controller motherboard via a plug and socket and two supporting pillars. If a card is fitted, remove it and check for bent pins on the plug, signs of damage to the motherboard or daughter board (e.g. scorching), or dry solder joints on the plug or connector. It may be possible to carefully straighten out any bent pins on the plug, but any other form damage is not repairable by the user and the whole comms card/ controller assembly should be returned for repair under warranty   Communication Boards Part Number Description Compatibility VCM7000V5045W Wireless communication card SE7000 Series room controllers VCM72000V5045P Wireless ZigBee Pro communication card SE7200 Series room controllers VCM7300R5045P Wireless ZigBee Pro communication card SE7300 Series room controllers with RH VCM7300T5045B BACnet communication card SER7300 Series room controllers VCM7300V5045B BACnet communication card SE7200/SE7300 Series room controllers VCM7300V5045P Wireless ZigBee Pro communication card SE7300 Series room controllers without RH VCM7600V5045B BACnet communication card SE7600 Series room controllers VCM7600V5045P Wireless ZigBee Pro communication card SE7600 Series room controllers without RH VCM7607V5045B BACnet communication card SE76x7 room controllers (with RH options)  VCM7607V5045P Wireless ZigBee Pro communication card SE7600 Series room controllers with RH

Issue When trying to upgrade the database, the following error occurs: ESDatabaseUpgradePrepare returned: -1 Product Line EcoStruxure Building Operation Environment Enterprise Server Automation Server Cause There is an issue with System default workspace_copy in StruxureWare Building Operation v1.4 that can cause an upgrade to fail. When the ES Installer fails  ("ESDatabaseUpgradePrepare returned: -1"), you have to localize the "dump.log" file on disk: C:\ProgramData\Schneider Electric StruxureWare\Building Operation 1.5\Enterprise Server\db_backup\dump\dump.log and check if this file contains an error message in this style: WARNING:　Error: Type_Error (0xd001a), module Impex(57), moduleCode 0, dispString "~/System/Domains/Builders/Workspaces/System default workspace_copy", techString "Cannot find declared instance in parents type." and then this: ERROR: Exception encountered while reading db objects or writing objects to dump file: RecoverableException: d:\dev\rb-dev-dbexport142-system\source\packages\commons\components\C3Po\utilities\impex\source\ImpexContext.cpp(248) Error: Type_Error (0xd001a), module Impex(57), moduleCode 0, dispString "~/System/Domains/Builders/Workspaces/System default workspace_copy", techString "Object is not populated with a declared instance template!" NOTE: In this example we use the domain name "Builders" and workspace name "System default workspace_copy" in your case this names can be different since it is a user that creates and names this instance. Resolution As you can see in the Error above ""~/System/Domains/Builders/Workspaces/System default workspace_copy"," the issue lies with System default workspace_copy that is related to the domain "Builders".   The copy paste issue has corrupted the workspace and only way is to remove the whole domain "Builders" and then upgrade. In your case the domain name and the workspace name can be something different since this is a name you choose when creating a domain and/or a workspace. For now we do not have a fix for this defect but the above workaround is valid.

Issue According to the datasheets, the SHD100 and STP300 is rated IP65. Is there any option for IP66 Enclosures? Environment IP Enclosure Cause The datasheet says IP65, that is what we have to day. Resolution As today, we do not have any Enclosure for IP66 for any of our sensors.

Issue TAC Menta could give mainloop overrun then having an application with many Alarm blocks and more than one ERR block. Environment TAC Xenta 280/300/401 TAC Menta Cause When the ERR block is executed, it goes through all Alarm blocks to check status, having more than one ERR block makes this loop to be run more than once. Resolution There sould be a maximum of one ERR block per application.

Issue The customer wants to have a binding and transfer a value, but also wants to have backup set on the receiving variable in the TAC Xenta device. Environment TAC Vista TAC Xenta 280/300/401 Cause Setting the Backup flag will make the variable be written into the flash memory every time the value is written. Doing this on a value that is regularly transferred will damage the flash memory, as it has to write all the time. Resolution The Backup flag should not be set on variables that are written to on a regular basis.

Issue What are the input and output options for the Multical 602 heat meter? Product Line Field Devices Environment Standalone LonWorks M-Bus Cause The current datasheet, F-27718-2, for the Multical 602 & Ultraflow 54 Heat Meter is not clear about what input and output options are available and how they can be combined. Resolution The Multical 602 can be supplied with two internal modules - a top module with clock backup, pulse outputs or M-Bus and a base module with M-Bus or Lonworks.  Either or both modules may be omitted. There are several options for both the top and base modules. Use the Order Specifications chart in section 8 of the datasheet to place the initial order.  Section 9 of the datasheet lists the individual parts, if you want to modify the meter later. The current datasheet, F-27718-2, lists four top modules with pulse outputs.  Of these, only one is now available -  MAPULSEOPTOPC  c/w RTC + Hourly Data Logger + 2 Pulse O/Ps + Scheduler. MAPULSEOPTOPA, MAPULSEOPTOPB and MAPULSEOPTOPD are all obsolete. It is possible to combine any of the available top modules with any of the available base modules.  However there are restrictions on the power supply with some combinations.  See the following table: Top-> Base     ˅ without top module MAPULSEOPTOPC MAMBUSTOP without base module Battery or Mains Battery or Mains Battery or Mains MAMBUSBASE Battery or Mains Mains only Mains only MALONBASE Mains only Mains only Mains only MA4-20BASE Mains only Mains only Mains only Mains supply options: MA230VSUPPLY or MA24VSUPPLY Battery supply option: MABATTDCELL

Issue G3 station will not email alarms to intended ATT email recipient. “Authentication errors” are being displayed in the station’s Application Director Window. Environment Niagara G3 3.8.37, ENS, ENC Cause The ATT email account being used is a new account. It had never been signed onto to complete its setup configuration. The account needs to be setup first before it can receive emails. Resolution Sign-on to the new ATT user account via ATT’s email portal and complete the setup process for the new account. Open Niagara and try resend emails. To send Queued Emails: - Double-click on the station’s ‘EmailService’ - Right-click on the OutgoingAccount and select ‘Actions’ and then ‘Send’ or ‘Clear Alarms’ If it was an issue with the new account not being initialized, you should now be able to send now.

Warning Potential for Data Loss: The steps detailed in the resolution of this article may result in a loss of critical data if not performed properly. Before beginning these steps, make sure all important data is backed up in the event of data loss. If you are unsure or unfamiliar with any complex steps detailed in this article, please contact Product Support Services for assistance. Issue How do I put a different application in an existing MNL controller under an AS? Environment AS with MNL controllers Cause An incorrect application has been installed in a device. Resolution First, the correct application must exist in the WorkPlace Tech editor list.   Expand the System Tree to expose the MNL device to be changed and the Application file under it.  Right click on Application and select delete.  Now right click on the MNL controller select MNL and Assign application and assign the correct application from the list. Once assigned right click on the controller select MNL and select Download application.

Issue When a Room Controller device is created under an MPM using one of the predefined devices in Building Expert, a number of its BACnet objects are mapped to AVs in the MPM. It is not possible to tell from the AV properties if the BACnet objects are read-only or read/write. Product Line EcoStruxure Building Expert Environment MPM SmartStruxure Lite Cause When a Room Controller device is added under an MPM using one of the predefined devices in Building Expert, a number of its BACnet objects are mapped to AVs in the MPM.  The BACnet objects made visible to the MPM are a small subset of the total number of BACnet objects in the device and consist of several different BACnet types, some of which are read-only and others are read/write.  Regardless of the BACnet type, they are all mapped to AVs whose properties do not distinguish between read-only and read/write objects. Resolution There is little documentation available on the predefined devices found in Building Expert. The best source of information is in PIC Statements and BACnet - Integration Guides. As an example I will use the SE8600UxB room controller. The "SE8600 Series BACnet - Integration Guide" is available on Exchange Download Center. In the MPM we have created a Lua script which monitors the occupancy status of the SE8600 and under certain conditions sets it to UnOccupied then turns it off after a delay. For this to work we need to know which AVs we can monitor and write to. Among the AVs mapped to the MPM for this device are "Occupancy Command", "Effective Occupancy" and "System Mode", which would seem to be suitable. The "SE8600 Series BACnet - Integration Guide" lists hundreds of BACnet properties of various object types, only 12 of which are mapped to the MPM. These 12 properties all appear as AVs in the MPM, regardless of their original BACnet object type. Also, although the object tables in the document list the read/write status of most of the objects, they do not list it for the objects mapped to the MPM. The only way to find out is to scan through the various tables of objects until you find one whose name matches one of the AVs in our example. Make a note of which table it is in. In our example: "Occupancy Command" and "System Mode" are in the MV table "Effective Occupancy" is in the MI table On page 35, under "Summary for Integrators", there is this line: "AI’s, BI’s & MI’s are not writable and are typically only used for status". "Effective Occupancy" appears in the MI object table, so it is read-only. As "Occupancy Command" and "System Mode" are in the MV table they are read/write. This procedure is applicable to all the Room Controllers available via the "Add Devices" command in Building Expert.

Issue Need a description of Zigbee error codes Product Line EcoStruxure Building Expert Environment SmartStruxure Lite Multi-Purpose Manager Cause No list of error codes available Resolution Here is a list of all possible error codes Error Code (HEX) Error Code (Decimal) Error Description   -2 Device offline (communication initialization after changing Ext. Network ID in ZVC)   -1 Device not bound 0x00 0 Success. Operation was successful. 0x01 1 Failure. Operation was not successful. 0x02 - 0x7d 2 - 125 Reserved by Ember 0x7e 126 Not authorized. The sender of the command does not have authorization to carry out this command. 0x7f 127 A reserved field/subfield/bit contains a nonzero value. 0x80 128 Malformed command. The command appears to contain the wrong fields or invalid field. 0x81 129 Unsupported cluster command. The specified cluster command is not supported on the device. Command not carried out. 0x82 130 Unsupported general command. The specified general command is not supported on the device. 0x83 131 Unsupported manufacturer cluster command. A manufacturer specific unicast, cluster specific command was received with an unknown manufacturer code, or manufacturer code was recognized but command is not supported. 0x84 132 Unsupported manufacturer general command. A manufacturer specific unicast, ZCL command was received with an unknown manufacturer code, or the manufacturer code was recognized but the command is not supported. 0x85 133 Invalid field. At least one field of the command contains an incorrect value, according to the specification. 0x86 134 Unsupported attribute. The specified attribute does not exist on the device. ( Zigbee Module not fully compatible with Room controller and FW of MPM) 0x87 135 Invalid value. Out of range error, or set to a reserved value. 0x88 136 Read only. Attempt to write a read only attribute. 0x89 137 Insufficient space. An operation failed due to an insufficient amount of free space available. 0x8a 138 Duplicate exists. An attempt to create an entry in a table failed due to a duplicate entry already being present in the table. 0x8b 139 Not found. The requested information could not be found. 0x8c 140 Unreportable attribute. Periodic reports cannot be issued for this attribute. 0x8d 141 Invalid data type. The data type given for an attribute is incorrect. Command not carried out. 0x8e 142 Invalid selector. The selector for an attribute is incorrect. 0x8f 143 Write only. A request has been made to read an attribute that the requester is not authorized to read. No action taken. 0x90 144 Inconsistent startup state. Setting the requested values would put the device in an inconsistent state on startup. No action taken. 0x91 145 Defined out of band. An attempt has been made to write an attribute that is present but is defined using an out-of-band method and not over the air. 0x92 - 0xbf 146 - 191 Reserved by Ember 0xc0 192 Hardware failure. An operation was unsuccessful due to a hardware failure. 0xc1 193 Software failure. An operation was unsuccessful due to a software failure. 0xc2 194 Calibration error. An error occurred during calibration. 0xc3 - 0xff 195 - 255 Reserved by Ember   256 Device offline   257 Device profile does not match selected device widget in Building Expert

Issue Site has no server, just a single stand-alone jace.  It has histories.  How can the data be exported? Environment Niagara G3 / AX any jace model running version 3.x Cause Viewing historical data without the benefits of an Enterprise Server Resolution Do a manual export from the 'History Table' view: Expand the history space in the tree. Select the history to export. Right click and select View-> 'History Table'. Look over on the upper right corner of the history table. There is the tiny icon that looks kind of like a table with a little upside down triangle. Click that. Select Export. Then select the exporter in the drop down -  HistoryTable to CSV. Select 'Save to File' and then browse to a folder and enter a desired file name. Press OK.

Issue On a Windows 2003 Server or Windows XP, TAC Vista is not able to locate the license server, even though everything seems to be set up correctly. You get the message "-15, 10 System Error: 10061 Winsock Connection Refused" when you try to open any TAC Vista software. Environment TAC Vista Flexnet license Windows 2003 Windows XP Cause The TAC Vista software is looking for the license server on the PC defined, but the license server is running using the TCP/IP v6 address and the software doesn't support that on this operating system. Resolution Uninstall TCP/IP version 6 and reboot the PC. Below is a description on how to do it.   For the IPv6 protocol for Windows XP with SP1 or later or Windows Server 2003, do the following: Log on to the computer with a user account that has privileges to change network configuration. Click Start, click Control Panel, and then double-click Network Connections. Right-click any local area connection, and then click Properties. Click Microsoft TCP/IP version 6 (for Windows XP with SP2 or later or Windows Server 2003) or Microsoft IPv6 Developer Edition (for Windows XP with SP1), and then click Uninstall. When prompted to confirm the removal of the Microsoft IPv6 Developer Edition or Microsoft TCP/IP version 6 protocol, click OK. Alternately, from the Windows XP or Windows Server 2003 desktop, click Start, point to Programs, point to Accessories, and then click Command Prompt. At the command prompt, type netsh interface ipv6 uninstall. To remove the IPv6 protocol for Windows XP with no service packs installed, do the following: Log on to the computer with a user account that has local administrator privileges. From the Windows XP desktop, click Start, point to Programs, point to Accessories, and then click Command Prompt. At the command prompt, type ipv6 uninstall.

Issue Snap to Grid not spacing items correctly in Pinpoint Graphics Environment CyberStation Graphics Cause Documentation Resolution In the Windows DPI settings (to make text and other items larger or smaller) adjust the settings until the desired results is achieved, for example if the setting has been changed to 125% try putting it back to 100%.

Issue Workstation sees some or all IP level controllers offline while a different Workstation on the network sees all controllers online. Environment CyberStation Cause Firewall on Workstation blocking communications Resolution Configure firewall on the machine running Cyberstation to allow communications with the controllers.

Issue Customer site is currently installed with Niagara R2.  A defective UNC has been replaced with the hybrid jace (-603 or -645) and is running the Niagara R2 station from the UNC. In the future, if the customer converts the building to Niagara G3 / AX, what has to be done to the jace to convert it from R2 to G3? Environment Niagara R2 Niagara G3 / AX jace-603 jace-645 Cause Future considerations Resolution If the site upgrades to Niagara G3 / AX, the customer orders part # TRD-G3-6XX for the hybrid jace. This will transfer the R2 license to the G3 environment. It will include any optional drivers (like Modbus) as well as Schneider-Electric proprietary drivers (like ibsASD).  Physically, the board remains as is.