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Roger_Bently
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Event Server Crashing
2021-02-24 04:35 PMIssue Event server crash causes the controllers to flip between Online/Offline Product Line EcoStruxure Security Expert Environment Security Expert Software Microsoft Windows Server 2016 Microsoft Windows Server 2019 DataCenter Cause Event Server cra…View more
Posted by: Roger_Bently in Building Automation Knowledge Base
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Unable to open Graphics from a Network Drive
2021-02-01 10:55 AMIssue Unable to open graphics that are on a shared network drive Product Line INet, Continuum, Access Expert, Security Expert Environment Windows 10 Chrome Windows IE Cause A registry setting is overridden or needs to be reset that was not previously…View more
Posted by: Roger_Bently in Building Automation Knowledge Base
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Continuum revisions compatible with Easy Lobby
2019-01-04 12:08 PMIssue Easy Lobby is compatible with limited Continuum versions Product Line Andover Continuum Environment Continuum Cyberstation Cause The Easy Lobby integration is developed and supported by HID. There has been no further development for integration…View more
Posted by: Roger_Bently in Building Automation Knowledge Base
Setting up Visual Verification to track who has gained access to a door using Access Expert
2018-12-05 08:58 AMIssue Setting up Visual Verification to track who has gained access to a door using Access Expert Product Line Access Expert Environment Access Expert v3 Cause Verification of access is a common feature request in access control integrations. The fol…View more
Posted by: Roger_Bently in Building Automation Knowledge Base
Permission Settings in V3
2018-10-30 08:25 AMIssue Permissions on V3 Product Line Access Expert Environment Managing Permission settings for Individual Groups. Cause Limiting the Permission for users in accessing certain objects within the system for better management. Resolution Permissions ca…View more
Posted by: Roger_Bently in Building Automation Knowledge Base
Mobile Apps for Access Expert
2018-10-23 08:34 AMIssue Mobile Apps for Access Expert Product Line Access Expert Environment Access Expert site desiring the use of modern technology Cause Unable to find or know where to look for the Mobile Apps for Access Expert Resolution Based on the version of so…View more
Posted by: Roger_Bently in Building Automation Knowledge Base
Access Expert Sub-Device Integration
2018-10-08 05:17 PMIssue Unable to connect Continuum I/O's to Access Expert Product Line Access Expert Environment Win 8.1 and above on Version 3 Cause The Continuum Integration has only been configured to bring in the AC-1 and AC-1 Plus door controllers as sub-devices…View more
Posted by: Roger_Bently in Building Automation Knowledge Base
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