Issue
Event server crash causes the controllers to flip between Online/Offline
Product Line
EcoStruxure Security Expert
Environment
- Security Expert Software
- Microsoft Windows Server 2016
- Microsoft Windows Server 2019 DataCenter
Cause
Event Server crashes and shows that the controllers are online. This status shows temporarily and then drops out showing the controller is then offline yet still operational.
Resolution
- Browse to C:\Program Files (x86)\Schneider Electric\Security Expert\
- Right-click on SecurityExpertEvtSvr.exe and select properties
- Check the box for Run this program in compatibility mode
- Once completed, restart the services and then Security Expert.
