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Building Automation Knowledge Base

Schneider Electric Building Automation Knowledge Base is a self-service resource to answer all your questions about EcoStruxure Building suite, Andover Continuum, Satchwell, TAC…

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These are the posts with the most tags.

AdamSteele

Security Expert Client crashes when viewing multiple Status Pages - ( ‎2021-12-15 09:29 PM )

Building Automation Knowledge Base
by Guinan AdamSteele Guinan on ‎2025-09-01 03:34 AM
0 Comments 1221 Views
0 Comments
1221 Views
Ramaaly

SE8000 Displaying White blocks - ( ‎2021-10-27 12:11 PM )

Building Automation Knowledge Base
by Lt. Commander Ramaaly Lt. Commander on ‎2021-12-21 08:22 AM
0 Comments 1215 Views
0 Comments
1215 Views
AdamSteele

Non-English character User names are not displaying correctly - ( ‎2021-09-30 12:47 AM )

Building Automation Knowledge Base
by Guinan AdamSteele Guinan on ‎2021-09-30 12:47 AM
0 Comments 1468 Views
0 Comments
1468 Views
AdamSteele

How to enable the SP-C-WEB Automation license - ( ‎2021-09-28 09:46 PM )

Building Automation Knowledge Base
by Guinan AdamSteele Guinan on ‎2021-09-28 09:46 PM
0 Comments 1039 Views
0 Comments
1039 Views
AdamSteele

Importing existing users from Suprema Biometric during initial integration - ( ‎2021-09-19 05:23 PM )

Building Automation Knowledge Base
by Guinan AdamSteele Guinan on ‎2021-09-19 05:23 PM
0 Comments 1597 Views
0 Comments
1597 Views
AdamSteele

Unable to see Areas when attempting to assign them to Doors - ( ‎2021-09-19 05:31 PM )

Building Automation Knowledge Base
by Guinan AdamSteele Guinan on ‎2021-09-19 05:31 PM
0 Comments 970 Views
0 Comments
970 Views
AdamSteele

Browsing slow in Security Expert Client - ( ‎2021-09-15 10:30 PM )

Building Automation Knowledge Base
by Guinan AdamSteele Guinan on ‎2023-03-02 07:36 PM
0 Comments 2368 Views
0 Comments
2368 Views
AdamSteele

Estimating Security Expert SQL database sizing - ( ‎2021-09-05 07:52 PM )

Building Automation Knowledge Base
by Guinan AdamSteele Guinan on ‎2022-10-05 10:07 PM
0 Comments 2094 Views
0 Comments
2094 Views
AdamSteele

Seeing License Expired message when launching Security Expert - ( ‎2021-06-21 12:13 AM )

Building Automation Knowledge Base
by Guinan AdamSteele Guinan on ‎2021-06-23 12:02 AM
0 Comments 1255 Views
0 Comments
1255 Views
AdamSteele

Door Access Verification by Operator without a camera - ( ‎2021-05-03 10:05 PM )

Building Automation Knowledge Base
by Guinan AdamSteele Guinan on ‎2021-05-03 10:05 PM
0 Comments 957 Views
0 Comments
957 Views
AdamSteele

Read Raw Data events showing for valid cards being denied access - ( ‎2021-04-29 03:40 AM )

Building Automation Knowledge Base
by Guinan AdamSteele Guinan on ‎2022-11-28 04:12 PM
0 Comments 2429 Views
0 Comments
2429 Views
AdamSteele

How to delay an Input alarm and send as an email - ( ‎2021-04-13 04:00 PM )

Building Automation Knowledge Base
by Guinan AdamSteele Guinan on ‎2021-04-29 05:19 PM
0 Comments 1062 Views
0 Comments
1062 Views
AdamSteele

Determine the reader that the disabled card has been badged at - ( ‎2021-04-12 11:14 PM )

Building Automation Knowledge Base
by Guinan AdamSteele Guinan on ‎2021-04-29 05:20 PM
0 Comments 924 Views
0 Comments
924 Views
AdamSteele

The difference between using "Control Output" and "Input Control Output" - ( ‎2021-04-12 03:04 PM )

Building Automation Knowledge Base
by Guinan AdamSteele Guinan on ‎2021-04-29 11:09 PM
0 Comments 1556 Views
0 Comments
1556 Views
AdamSteele

Security Expert Client crashes when browsing to the Status Page Editor - ( ‎2021-04-12 03:08 PM )

Building Automation Knowledge Base
by Guinan AdamSteele Guinan on ‎2022-08-11 06:48 AM
0 Comments 3144 Views
0 Comments
3144 Views
AdamSteele

Configuring Security Expert Reporting Service such as Contact ID - ( ‎2021-03-12 02:46 AM )

Building Automation Knowledge Base
by Guinan AdamSteele Guinan on ‎2023-04-04 08:46 AM
0 Comments 1881 Views
0 Comments
1881 Views
AdamSteele

Find function does not show any records to select from - ( ‎2021-03-10 05:23 PM )

Building Automation Knowledge Base
by Guinan AdamSteele Guinan on ‎2021-04-29 11:23 PM
0 Comments 677 Views
0 Comments
677 Views
AdamSteele

How to trigger an output when intercom is making a call - ( ‎2021-02-25 02:57 PM )

Building Automation Knowledge Base
by Guinan AdamSteele Guinan on ‎2021-02-25 02:57 PM
0 Comments 1253 Views
0 Comments
1253 Views
AdamSteele

Controller Time Synchronization - ( ‎2020-10-25 05:34 PM )

Building Automation Knowledge Base
by Guinan AdamSteele Guinan on ‎2025-08-01 12:24 AM
0 Comments 2923 Views
0 Comments
2923 Views
David_Kendrick

Cannot Ping, FTP or Telnet into Controller - ( ‎2020-10-07 03:57 AM )

Building Automation Knowledge Base
by Admiral David_Kendrick Admiral on ‎2023-09-13 05:56 PM
0 Comments 1738 Views
0 Comments
1738 Views
AdamSteele

Dual technology readers occasionally fail to read valid cards - ( ‎2020-11-16 03:26 PM )

Building Automation Knowledge Base
by Guinan AdamSteele Guinan on ‎2023-11-17 02:44 PM
0 Comments 1577 Views
0 Comments
1577 Views
AdamSteele

Failure when upgrading Reader Expander module firmware - ( ‎2020-07-28 05:04 PM )

Building Automation Knowledge Base
by Guinan AdamSteele Guinan on ‎2021-04-30 12:45 AM
0 Comments 1909 Views
0 Comments
1909 Views
David_Kendrick

Card format changes are ignored when using RS-485 Readers and SP-RDM2 expander modules - ( ‎2020-06-30 02:55 AM )

Building Automation Knowledge Base
by Admiral David_Kendrick Admiral on ‎2021-10-04 09:58 PM
0 Comments 1603 Views
0 Comments
1603 Views
JonGreen

Unable to Start Security Expert Data Sync Service - ( ‎2020-09-11 06:53 AM )

Building Automation Knowledge Base
by Commander JonGreen Commander on ‎2022-07-04 04:54 AM
0 Comments 2572 Views
0 Comments
2572 Views
AdamSteele

Security Expert support of SNMP - ( ‎2019-08-11 09:41 PM )

Building Automation Knowledge Base
by Guinan AdamSteele Guinan on ‎2019-08-11 09:41 PM
0 Comments 1474 Views
0 Comments
1474 Views
AdamSteele

Background images are not displaying when browsing between Floor Plans - ( ‎2019-06-26 09:20 PM )

Building Automation Knowledge Base
by Guinan AdamSteele Guinan on ‎2021-09-30 07:06 PM
0 Comments 1654 Views
0 Comments
1654 Views
RyanSuar

Configuring Security Expert Readers - ( ‎2019-06-30 07:47 PM )

Building Automation Knowledge Base
by Admiral RyanSuar Admiral on ‎2025-09-25 02:36 AM
0 Comments 7933 Views
0 Comments
7933 Views
AdamSteele

Events are not showing or being logged. - ( ‎2019-07-25 03:02 AM )

Building Automation Knowledge Base
by Guinan AdamSteele Guinan on ‎2025-09-25 02:41 AM
0 Comments 2880 Views
0 Comments
2880 Views
BillNeville

Changing Security Expert readers from RS-485 to Wiegand - ( ‎2019-07-11 09:52 PM )

Building Automation Knowledge Base
by Captain BillNeville Captain on ‎2025-09-25 02:35 AM
0 Comments 2754 Views
0 Comments
2754 Views
Dave_Shore

Security Expert installation issue - ( ‎2019-01-17 03:00 AM )

Building Automation Knowledge Base
by Dave_Shore Schneider Alumni (Retired) on ‎2021-04-29 11:52 PM
0 Comments 3840 Views
0 Comments
3840 Views
HenrikTarpgaard

HID Corporate 1000 support in Security Expert - ( ‎2018-12-14 01:43 AM )

Building Automation Knowledge Base
by HenrikTarpgaard Schneider Alumni (Retired) on ‎2022-08-08 09:18 PM
0 Comments 3833 Views
0 Comments
3833 Views
AdamSteele

Mass importing User Photos into Security Expert using Data Sync Service - ( ‎2018-11-15 10:30 PM )

Building Automation Knowledge Base
by Guinan AdamSteele Guinan on ‎2025-09-01 03:35 AM
0 Comments 3318 Views
0 Comments
3318 Views
Product_Support

Transferring Security Expert licenses from one PC to another - ( ‎2018-09-06 07:37 AM )

Building Automation Knowledge Base
by Picard Product_Support on ‎2025-07-06 06:03 PM
0 Comments 3382 Views
0 Comments
3382 Views
Product_Support

Security Expert Event Service stopping/starting and Controllers going offline/online in the client - ( ‎2018-09-06 07:36 AM )

Building Automation Knowledge Base
by Picard Product_Support on ‎2025-09-25 02:58 AM
0 Comments 8275 Views
0 Comments
8275 Views
Product_Support

How to configure a panic door to avoid a forced door alarm notification. - ( ‎2018-09-10 11:42 AM )

Building Automation Knowledge Base
by Picard Product_Support on ‎2021-09-15 11:05 PM
0 Comments 2060 Views
0 Comments
2060 Views
Product_Support

How to control an output with one or more inputs. - ( ‎2018-09-10 12:49 PM )

Building Automation Knowledge Base
by Picard Product_Support on ‎2023-09-13 11:29 PM
0 Comments 3978 Views
0 Comments
3978 Views
Product_Support

Virtual environments supported for use with Security Expert - ( ‎2018-09-10 09:42 AM )

Building Automation Knowledge Base
by Picard Product_Support on ‎2025-09-25 03:23 AM
0 Comments 2612 Views
0 Comments
2612 Views
Product_Support

Seeing an error when attempting to log in to Security Expert Web Client. - ( ‎2018-09-10 09:54 AM )

Building Automation Knowledge Base
by Picard Product_Support on ‎2022-04-28 06:57 PM
0 Comments 3244 Views
0 Comments
3244 Views
Product_Support

Seeing "The SSN is invalid for this installation" error when downloading a license update. - ( ‎2018-09-10 09:48 AM )

Building Automation Knowledge Base
by Picard Product_Support on ‎2023-09-11 01:54 AM
0 Comments 3118 Views
0 Comments
3118 Views
Product_Support

Receive a connection error when attempting to login to Security Expert. - ( ‎2018-09-10 09:30 AM )

Building Automation Knowledge Base
by Picard Product_Support on ‎2021-05-02 06:00 PM
0 Comments 3772 Views
0 Comments
3772 Views
Product_Support

Smart Card Reader is not reading cards and LED flashing red/green. - ( ‎2018-09-10 09:31 AM )

Building Automation Knowledge Base
by Picard Product_Support on ‎2025-09-25 02:59 AM
0 Comments 21798 Views
0 Comments
21798 Views
Product_Support

When using an SQL Server CAL licensing model, which parts of the Security Expert system will require Microsoft SQL device CAL... - ( ‎2018-09-06 07:32 AM )

Building Automation Knowledge Base
by Picard Product_Support on ‎2023-11-23 06:18 PM
0 Comments 2172 Views
0 Comments
2172 Views
Product_Support

Security Expert SX-KLCS Touch Keypad cannot be brought online - ( ‎2018-09-10 07:46 AM )

Building Automation Knowledge Base
by Picard Product_Support on ‎2022-08-11 06:46 PM
0 Comments 2526 Views
0 Comments
2526 Views
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