Brand Logo
Help
  • Get started
  • Ask the Community
  • How-To & Best Practices
  • Contact Support
Login / Register
Help
  • Get started
  • Ask the Community
  • How-To & Best Practices
  • Contact Support
close
  • Community Home
  • Forums
    • By Topic
    • By Topic
      EcoStruxure Building
      • Field Devices Forum
      • SmartConnector Forum
      EcoStruxure Power & Grid
      • Gateways and Energy Servers
      • Metering & Power Quality
      APC UPS, Critical Power, Cooling and Racks
      • APC UPS Data Center & Enterprise Solutions Forum
      • APC UPS for Home and Office Forum
      EcoStruxure IT
      • EcoStruxure IT forum
      Remote Operations
      • EcoStruxure Geo SCADA Expert Forum
      • Remote Operations Forum
      Industrial Automation
      • Alliance System Integrators Forum
      • AVEVA Plant SCADA Forum
      • CPG Expert Forum DACH
      • EcoStruxure Automation Expert / IEC 61499 Forum
      • Fabrika ve Makina Otomasyonu Çözümleri
      • Harmony Control Customization Forum
      • Industrial Edge Computing Forum
      • Industry Automation and Control Forum
      • Korea Industrial Automation Forum
      • Machine Automation Forum
      • Modicon PAC Forum
      • PLC Club Indonesia
      Schneider Electric Wiser
      • Schneider Electric Wiser Forum
      Power Distribution IEC
      • Eldistribution & Fastighetsautomation
      • Elektrik Tasarım Dağıtım ve Uygulama Çözümleri
      • Paneelbouw & Energie Distributie
      • Power Distribution and Digital
      • Solutions for Motor Management
      • Specifiers Club ZA Forum
      • Електропроектанти България
      Power Distribution NEMA
      • Power Monitoring and Energy Automation NAM
      Power Distribution Software
      • EcoStruxure Power Design Forum
      • LayoutFAST User Group Forum
      Light and Room Control
      • SpaceLogic C-Bus Forum
      Solutions for your Business
      • Solutions for your Business Forum
      Support
      • Ask the Community
  • Knowledge Center
    • Building Automation Knowledge Base
    • Geo SCADA Knowledge Base
    • Industrial Automation How-to videos
    • Digital E-books
    • Success Stories Corner
  • Events & Webinars
    • All Events
    • Innovation Talks
    • Innovation Summit
    • Let's Exchange Series
    • Partner Success
    • Process Automation Talks
    • Technology Partners
  • Ideas
    • EcoStruxure Building
      • EcoStruxure Building Advisor Ideas
      Remote Operations
      • EcoStruxure Geo SCADA Expert Ideas
      • Remote Operations Devices Ideas
      Industrial Automation
      • Modicon Ideas & new features
  • Blogs
    • By Topic
    • By Topic
      EcoStruxure Power & Grid
      • Backstage Access Resources
      Remote Operations
      • Remote Operations Blog
      Industrial Automation
      • Industrie du Futur France
      • Industry 4.0 Blog
      Power Distribution NEMA
      • NEMA Power Foundations Blog
      Light and Room Control
      • KNX Blog
      Knowledge Center
      • Digital E-books
      • Geo SCADA Knowledge Base
      • Industrial Automation How-to videos
      • Success Stories Corner

Browsing slow in Security Expert Client

Building Automation Knowledge Base

Access this self-service resource 24/7 and post your questions or scroll through forums for answers on building automation.

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
  • Home
  • Communities
  • Knowledge Center
  • Building Automation Knowledge Base
  • Browsing slow in Security Expert Client
Options
  • Article History
  • Bookmark
  • Subscribe
  • Email to a Friend
  • Printer Friendly Page
  • Report Inappropriate Content
Invite a Co-worker
Send a co-worker an invite to the Exchange portal.Just enter their email address and we’ll connect them to register. After joining, they will belong to the same company.
You have entered an invalid email address. Please re-enter the email address.
This co-worker has already been invited to the Exchange portal. Please invite another co-worker.
Please enter email address
Send Invite Cancel
Invitation Sent
Your invitation was sent.Thanks for sharing Exchange with your co-worker.
Send New Invite Close

Related Forums

  • Field Devices Forum
Previous Next
Contributors
  • CraigEl
    CraigEl
  • AdamSteele
    AdamSteele
  • David_Kendrick
    David_Kendrick
Invite a Colleague

Found this content useful? Share it with a Colleague!

Invite a Colleague Invite
Back to Building Automation Knowledge Base
Options
  • Article History
  • Bookmark
  • Subscribe
  • Email to a Friend
  • Printer Friendly Page
  • Report Inappropriate Content
1 Like
717 Views
Trying to translate this page to your language?
Select your language from the translate dropdown in the upper right. arrow
Translate to: English
  • (Français) French
  • (Deutsche) German
  • (Italiano) Italian
  • (Português) Portuguese
  • (Русский) Russian
  • (Español) Spanish
Share

Browsing slow in Security Expert Client

Janeway AdamSteele Janeway
‎2021-09-15 10:30 PM

Issue

Browsing between different records in the Security Expert Client is slow. It takes a longer than normal amount of time to see records update.

Product Line

EcoStruxure Security Expert

Environment

Security Expert Client

Cause

There are a large number of unacknowledged alarms being stored in the SecurityExpertEvents database. When the Security Expert Client starts up it will process all of these unacknowledged alarms which can impact browsing the database.

Resolution

To resolve the immediate problem:

1. Reduce the size of the SecurityExpertEvents database by reducing the overall number of events that will be stored. Setting up automatic event purging and backup helps keep this in check.

  • Under Global | Global Settings | General change the Purge Events older than from the default setting of "Never" to another value from the drop down menu.
  • To backup these events before being purged, ensure the Generate Differential Events Backup option is checked. This is the default setting.Purge_Events.jpg

2. If there are more alarms to be acknowledged than can be done manually then contact Product Support mentioning this Knowledge Base Article. Remote access to the site and SQL Server will be required.

 

To minimize this from happening again:

1. Reduce the amount of events that are setup as alarms.

  • Remove any alarms that are setup for All Events and review any configured alarms to ensure those events are required to be generating alarms.Alarms_All_Events.jpg
  • Double check all Inputs and Trouble Inputs to see if they have the Log to Event Buffer option enabled. Not all inputs will require this for normal operation and in some cases having this enabled can result in a large number of unwanted events being logged. This, in addition to an alarm setup to monitor the All Events event filter, is a recipe for disaster resulting in a large number of alarms being generated in a short amount of time.
    Log_To_Event_Buffer.jpg

2. Ensure that a large number of unacknowledged alarms are not allowed to build up over time.

  • Alarms are not able to automatically acknowledged and will stay in the active alarms list until an operator acknowledges them.
  • Operators need to acknowledge alarms on a regular basis. Note that it is possible to batch acknowledge blocks of alarms at one time in the Security Expert Client by doing a multiple selection then right-click acknowledge alarm.Ack_Multiple_Alarms.jpg

Note:

If your system has already built up a large number of unacknowledged alarms and you want to quickly acknowledge them all at once to get back to a manageable starting point, then please raise a Support Case with your local Customer Care Centre and Product Support can assist in doing this with a 'one time' SQL Query direct to the Security Expert Database.

Labels (1)
Labels:
  • EcoStruxure Security Expert
Tags (5)
  • Find more articles tagged with:
  • AdamSteele21
  • AdamSteele22
  • AdamSteele23
  • DavidKendrick21
  • IntLink_367665
Was this article helpful? Yes No
100% helpful (2/2)
Share
To The Top!

Forums

  • APC UPS Data Center Backup Solutions
  • EcoStruxure IT
  • EcoStruxure Geo SCADA Expert
  • Metering & Power Quality
  • Schneider Electric Wiser

Knowledge Center

Events & webinars

Ideas

Blogs

Get Started

  • Ask the Community
  • Community Guidelines
  • Community User Guide
  • How-To & Best Practice
  • Experts Leaderboard
  • Contact Support
Brand-Logo
Subscribing is a smart move!
You can subscribe to this forum after you log in or create your free account.
Forum-Icon

Create your free account or log in to subscribe to the forum - and gain access to more than 10,000+ support articles along with insights from experts and peers.

Register today for FREE

Register Now

Already have an account?Login

Terms & Conditions Privacy Notice Change your Cookie Settings © 2023 Schneider Electric, Inc