RyanSuar

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Jin Kiat SUAR

Admiral

‎2025-07-25

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RyanSuar

SmartConnector Memory Cache

Can the items in the SmartConnector In Memory Cache be safely deleted?We have a site that has 2 EBO Enterprise Servers (connected to an Enterprise Cen...

EcoStruxure Building icon_circle SmartConnector Forum

1447 0 3

2023-03-23 02:52 AM

RyanSuar

Erie Actuators Part Numbers with '-Z'

IssueNeed to replace discontinued Erie actuator model AH13U020-Z but unsure if the current model AH13U020 can be used as a direct replacementProduct L...

Knowledge Center icon_circle Building Automation Knowledge Base

1114 0 0

2019-11-20 02:06 PM

RyanSuar

Unable to access to JACE-645 via its Ethernet Port

IssueUnable to access to JACE-645 via its Ethernet Port. The following is seen when connected to the JACE's Serial Shell.Product LineTAC I/A SeriesEnv...

Knowledge Center icon_circle Building Automation Knowledge Base

1467 0 0

2019-10-03 08:00 PM

RyanSuar

Workstation error when logging into a remote Enterprise Server 'No val...

IssueWorkstation error when logging into a remote Enterprise Server. Enterprise Server has available client licenses.'No valid client license availabl...

Knowledge Center icon_circle Building Automation Knowledge Base

9776 3 0

2019-09-16 08:38 AM

RyanSuar

Security Expert Download Service Download Frequency

IssueChanging the Download Service download frequency doesn't have any effect on how often downloads to controllers occur.Product LineSecurity ExpertE...

Knowledge Center icon_circle Building Automation Knowledge Base

1651 0 0

2019-08-14 08:37 PM

RyanSuar

Security Expert Smartcard Readers support for DESfire EV2 Cards

IssueSecurity Expert Smartcard Readers support for DESfire EV2 CardsProduct LineSecurity ExpertEnvironmentSecurity Expert Smartcard ReadersDESfire EV2...

Knowledge Center icon_circle Building Automation Knowledge Base

1631 0 0

2019-07-09 01:13 AM

RyanSuar

TimescaleDB Installation Errors

IssueTimescaleDB Installation Errors- ERROR: could not get 'pg_config --pkglibdir' : exec: "pg_config": executable file not found in %PATH%- ERROR: co...

Knowledge Center icon_circle Building Automation Knowledge Base

5243 0 0

2019-07-03 07:19 PM

RyanSuar

Configuring Security Expert Readers

IssueConfiguring Security Expert ReadersProduct LineEcoStruxure Security ExpertEnvironmentSecurity Expert Smart Card ReadersCauseSecurity Expert Smart...

Knowledge Center icon_circle Building Automation Knowledge Base

7601 2 0

2019-06-30 07:47 PM

RyanSuar

Website linked by a Hyperlink in EBO Workstation does not log off when...

IssueWhen a user logs on to Workstation and accesses the hyperlink, the website is displayed without prompt for login credentialsProduct LineEcoStruxu...

Knowledge Center icon_circle Building Automation Knowledge Base

2071 0 0

2019-05-03 01:49 PM

RyanSuar

Identifying Security Expert Smart Card Readers firmware

IssueHow can the firmware version of Security Expert Smart Card Readers be determined.Product LineEcoStruxure Security ExpertEnvironmentSecurity Exper...

Knowledge Center icon_circle Building Automation Knowledge Base

2654 0 0

2019-04-03 09:30 AM

RyanSuar

Enable incoming HTTP communication option is grayed out

Issue"Enable incoming http communication" option is grayed out and cannot be unselected.Product LineEcoStruxure Building OperationEnvironmentBuilding ...

Knowledge Center icon_circle Building Automation Knowledge Base

1473 0 0

2019-02-20 02:23 PM

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