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RyanSuar
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Erie Actuators Part Numbers with '-Z'
2019-11-20 02:06 PMIssue Need to replace discontinued Erie actuator model AH13U020-Z but unsure if the current model AH13U020 can be used as a direct replacement Product Line Field Devices Environment Erie actuators Cause Unable to find any documentation for the AH13U0…View more
Posted by: RyanSuar in Building Automation Knowledge Base
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Unable to access to JACE-645 via its Ethernet Port
2019-10-03 08:00 PMIssue Unable to access to JACE-645 via its Ethernet Port. The following is seen when connected to the JACE's Serial Shell. Product Line TAC I/A Series Environment JACE-645 (TRD-T-645) Cause The boot sector of the nand flash has become corrupt and/or …View more
Posted by: RyanSuar in Building Automation Knowledge Base
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Workstation error when logging into a remote Enterprise Server 'No valid client license available. (Error -5: No such feature exists.)'
2019-09-16 08:38 AMIssue Workstation error when logging into a remote Enterprise Server. Enterprise Server has available client licenses.'No valid client license available. (Error -5: No such feature exists.)' Product Line EcoStruxure Building Operation Environment Eco…View more
Posted by: RyanSuar in Building Automation Knowledge Base
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Security Expert Download Service Download Frequency
2019-08-14 08:37 PMIssue Changing the Download Service download frequency doesn't have any effect on how often downloads to controllers occur. Product Line Security Expert Environment Security Expert Security Expert Download Service Security Expert SP-C controller Caus…View more
Posted by: RyanSuar in Building Automation Knowledge Base
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Security Expert Smartcard Readers support for DESfire EV2 Cards
2019-07-09 01:13 AMIssue Security Expert Smartcard Readers support for DESfire EV2 Cards Product Line Security Expert Environment Security Expert Smartcard Readers DESfire EV2 Cards Cause There is a requirement to use DESfire EV2 cards in a Security Expert system. Curr…View more
Posted by: RyanSuar in Building Automation Knowledge Base
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TimescaleDB Installation Errors
2019-07-03 07:19 PMIssue TimescaleDB Installation Errors - ERROR: could not get 'pg_config --pkglibdir' : exec: "pg_config": executable file not found in %PATH% - ERROR: could not get 'pg_config --pkglindir' : exit status 1 Product Line EcoStruxure Building Operation E…View more
Posted by: RyanSuar in Building Automation Knowledge Base
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Configuring Security Expert Readers
2019-06-30 07:47 PMIssue Configuring Security Expert Readers Product Line EcoStruxure Security Expert Environment Security Expert Smart Card Readers Cause Security Expert Smart Card Readers have options such as Mifare Reading Mode, LED colors, etc. that can be configur…View more
Posted by: RyanSuar in Building Automation Knowledge Base
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Security Expert Aperio Integration - Support for Aperio AH40 IP communication hub
2019-06-08 08:01 PMIssue Security Expert Aperio Integration - Support for Aperio AH40 IP communication hub Product Line EcoStruxure Security Expert Environment Security Expert Aperio Integration Cause Integration to Aperio AH40 IP communication hubIn Application Note A…View more
Posted by: RyanSuar in Building Automation Knowledge Base
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Website linked by a Hyperlink in EBO Workstation does not log off when user logs off from Workstation
2019-05-03 01:49 PMIssue When a user logs on to Workstation and accesses the hyperlink, the website is displayed without prompt for login credentials Product Line EcoStruxure Building Operation Environment Building Operation Workstation Microsoft Internet Explorer Caus…View more
Posted by: RyanSuar in Building Automation Knowledge Base
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Identifying Security Expert Smart Card Readers firmware
2019-04-03 09:30 AMIssue How can the firmware version of Security Expert Smart Card Readers be determined. Product Line Security Expert Environment Security Expert Smart Card Readers Cause It is not possible to easily identify the firmware which a reader has been shipp…View more
Posted by: RyanSuar in Building Automation Knowledge Base
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