BillNeville

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William Neville

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‎2025-08-06

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BillNeville

Security Expert Live Events for a Single Door

IssueHow can I watch live events for a single door Product LineEcoStruxure Security ExpertEnvironmentSecurity Expert ClientCauseThe All Events Status ...

Knowledge Center icon_circle Building Automation Knowledge Base

1214 0 0

2023-08-07 10:16 PM

BillNeville

Changing a Doors Door Type based on Arm State of the Area

IssueThis is useful when you are disarming areas from a card reader as you can secure the disarming portion by requiring a PIN code, preventing somebo...

Knowledge Center icon_circle Building Automation Knowledge Base

1156 0 0

2021-09-01 01:53 AM

BillNeville

Assigning an OSDP Reader to an Elevator

IssueIn the Security Expert v4.3.285.42 (current release), there is an issue assigning an OSDP Reader to an Elevator. With the reader expander port Ne...

Knowledge Center icon_circle Building Automation Knowledge Base

891 0 0

2021-04-16 11:22 AM

BillNeville

Verifying if Windows Authentication is Enabled

IssueWindows Authentication must be applied consistently for Security Expert, SOAP, and Data Sync Service to work.Product LineSecurity ExpertEnvironme...

Knowledge Center icon_circle Building Automation Knowledge Base

1645 0 0

2021-01-10 04:08 PM

BillNeville

Security Expert Reader Formats are Greyed Out

IssueIt is not possible to change Primary or Secondary Reader Formats as they are greyed out.Product LineEcoStruxure Security ExpertEnvironmentSecurit...

Knowledge Center icon_circle Building Automation Knowledge Base

1280 0 0

2020-06-24 10:48 AM

BillNeville

Security Expert readers and displaying Mifare CSN

IssueCannot read Mifare CSN, using Security Expert readers, from customer's existing Mifare cards Product LineSecurity ExpertEnvironmentSecurity Exper...

Knowledge Center icon_circle Building Automation Knowledge Base

1469 0 0

2020-06-24 06:09 AM

BillNeville

Security Expert Databases Schemas

IssueRequest for database schemas for SecurityExpert and SecurityExpertEvents databases.Product LineEcoStruxure Security ExpertEnvironmentSecurity Exp...

Knowledge Center icon_circle Building Automation Knowledge Base

2492 0 0

2020-05-13 04:43 PM

BillNeville

Security Expert Reporting Service not Communicating with the Monitorin...

IssueCannot connect to, and send reports to a monitoring station through a reporting serviceProduct LineSecurity ExpertEnvironmentSecurity Expert Serv...

Knowledge Center icon_circle Building Automation Knowledge Base

1316 0 0

2020-03-19 11:07 AM

BillNeville

Locating the SP-C in the middle of the RS-485 daisy chain.

WarningHazard of Electric Shock: Remove all power from all devices before removing any covers or doors of the system. Disconnect power at the device a...

Knowledge Center icon_circle Building Automation Knowledge Base

1529 0 0

2019-07-23 07:05 PM

BillNeville

Changing Security Expert readers from RS-485 to Wiegand

WarningHazard of Electric Shock: Remove all power from all devices before removing any covers or doors of the system. Disconnect power at the device a...

Knowledge Center icon_circle Building Automation Knowledge Base

2508 0 0

2019-07-11 09:52 PM

BillNeville

Security Expert controller is online but not fully functional

IssueSecurity Expert controller has Online Status, can be downloaded, can be pinged and the web configuration page can be opened but Health Status and...

Knowledge Center icon_circle Building Automation Knowledge Base

2657 0 0

2019-07-11 09:30 PM

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