Issue
Confusion about the current release version of Security Expert and the limited release Security Expert for the Enterprise Download Service.
Product Line
EcoStruxure Security Expert
Environment
- Security Expert
- Enterprise Download Service
Cause
Two parallel development branches now exist for Security Expert:
- Maintenance Builds – version 4.3.370.15 (Released 2025-May-01 - latest stable release)
- Limited Release Builds – version 4.3.386.2, intended for use with the new Enterprise Download Service.
This has led to confusion because:
- The limited release version (4.3.386.2) has a higher version number than the current maintenance release (4.3.370.15).
- The Supported Software 2025 landing page does not host the actual installation files for the limited release. Instead, it now provides a ZIP file containing instructions and a request form.
- Initially, version 4.3.386.2 was directly downloadable, but it has since been replaced with the ZIP package.
Resolution
To Access the Current Maintenance Release
Visit the EcoStruxure™ Security Expert – Software and Firmware page on the Extranet.
Sort the list by date to find the most recent maintenance version (currently 4.3.370.15 Released 2025-May-01).
To Access the Limited Release (Enterprise Download Service)
- Go to the Supported Software 2025 landing page.
- Select either:
- “2025 Enterprise Download Service (VM Bundles)”, or
- “Client/Server Security Expert - v.4.3.386.2”.
- Both links download the same ZIP file, which includes:
- Instructions for requesting the limited release.
- A site evaluation form that must be submitted to TeamVipers@se.com who will review and provide the installation files.
If You Need to Roll Back from 4.3.386.2 to 4.3.370.15
Due to database version incompatibility, rolling back requires the following steps:
- Backup the current SecurityExpert and SecurityExpertEvents databases.
- Record the site’s license SSN.
- Uninstall the current Security Expert version.
- Important: Any configuration or event data added after the backup will be lost and must be manually re-applied.
- Restore the database backups from version 4.3.370.15 or earlier.
- Install the maintenance version (4.3.370.15).
