Issue
Confusion about the current release version of Security Expert and the limited release Security Expert for the Enterprise Download Service.
Product Line
EcoStruxure Security Expert
Environment
- Security Expert
- Enterprise Download Service
Cause
Two parallel development branches now exist for Security Expert:
- Maintenance Builds – version 4.3.370.19 (Released 2025-Jun-30 - latest stable release)
- Limited Release Builds – version 4.3.386.2, intended for use with the new Enterprise Download Service.
This has led to confusion because:
- The limited release version (4.3.386.2) has a higher version number than the current maintenance release (4.3.370.19).
- The Supported Software 2025 landing page does not host the actual installation files for the limited release. Instead, it now provides a ZIP file containing instructions and a request form.
- Initially, version 4.3.386.2 was directly downloadable, but it has since been replaced with the ZIP package.
Resolution
To Access the Current Maintenance Release
Visit the EcoStruxure™ Security Expert – Software and Firmware page on the Extranet.
Sort the list by date to find the most recent maintenance version (currently 4.3.370.19 Released 2025-Jun-30).
To Access the Limited Release (Enterprise Download Service)
- Go to the Supported Software 2025 landing page.
- Select either:
- “2025 Enterprise Download Service (VM Bundles)”, or
- “Client/Server Security Expert - v.4.3.386.2”.
- Both links download the same ZIP file, which includes:
- Instructions for requesting the limited release.
- A site evaluation form that must be submitted to TeamVipers@se.com who will review and provide the installation files.
If You Need to Roll Back from 4.3.386.2 to 4.3.370.19 or earlier
Due to database version incompatibility, rolling back requires the following steps:
- Backup the current SecurityExpert and SecurityExpertEvents databases.
- Record the site’s license SSN.
- Uninstall the current Security Expert version.
- Important: Any configuration or event data added after the backup will be lost and must be manually re-applied.
- Restore the database backups from version 4.3.370.19 or earlier.
- Install the maintenance version (4.3.370.19).
