Issue
Security Expert controller has Online Status, can be downloaded, can be pinged and the web configuration page can be opened but Health Status and Module Addressing both timeout.
Product Line
Security Expert
Environment
- SP-C
- SP-AC1
- SP-ACX
Cause
The controller serial number is missing or has been incorrectly entered in Security Expert. The IP address is used to verify online status and direct downloads but the serial number must also be correct to get health status and module addressing.
Resolution
Correct the Serial Number field on the General tab of the controller.
