Issue
Using CARD + BIOMETRIC credentials at an integrated Suprema reader for user access.
Product Line
EcoStruxure Security Expert
Environment
- Security Expert
- Suprema Biometric Reader
Cause
Security Expert does not support CARD + BIOMETRIC credentials being read at the integrated Suprema reader. Only BIOMETRIC credentials are supported to be read at the Suprema reader.
Resolution
For situations where CARD and BIOMETRIC credentials are required to authenticate users a supported solution is to install a Security Expert reader in conjunction with a Suprema reader at the door. The Security Expert reader will read the Security Expert Mifare/DESFire tags, compare this to the credentials configured in Security Expert user and then wait for the proper biometric to be provided before allowing access through the door.
