Issue
If more than 3 Operators are created in Security Expert, the License page of the Thick Client will show more Licenses in use than the maximum three (3) clients provided with the standard SX-SRVR License.
To see what the site is using, select About > License and scroll down to the Feature: Web Operators.
As shown below, there are four web operators active out of the three (4/3) allowed.
Product Line
EcoStruxure Security Expert
Environment
Licensing
Cause
A Web Operator is defined as any Operator who can log onto the Security Expert Server using a browser. In the example shown below there are four Operators:
- admin
- 2nd Operator
- 3rd Operator
- 4th Operator
The system allows each to log in successfully:
The License option SX-WEB-OPR enables 'x' number of browser connections depending on customer needs and should effectively ensure that the correct number of Operators are purchased. However, the feature is currently in development and is not yet enforcing limits on the number of web operator connections. This allows the number of connections to exceed the maximum limit (I.e.4/3) for the time being.
Resolution
Note: The Operator does NOT even need to be logged on for the count to register 4/3, the fact that 4 operators have been created is enough.
The restriction of operators via Web Client could be enabled/enforced at any time in the next release of the software, so it is strongly advised to purchase the correct number of Licenses required at the time of installation, to prevent a loss of user connectivity going forward.
