SP-C-WEB showing as not registered after a firmware update

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Issue

After an upgrade the SP-C-WEB is showing "NOT REGISTERED" with the option to register the controller. Attempts to register the controller fail as it is already registered.

SP-C-WEB not registered

When attempting to create new records their is a "License Limit Reached" message displayed and the new records are unable to be created.

SP-C-WEB license limit reached

Product Line

EcoStruxure Security Expert

Environment

SP-C-WEB

Cause

Browser has cached settings for this controller that are interfering.

Resolution

Use browser incognito mode and/or clear the browser cookies and cache.

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SP-C-WEB showing as not registered after a firmware update

Related Forums

Intelligent Devices Forum