Issue
During the initial configuration of the Suprema Biometric integration with Security Expert, the existing user information stored in Suprema Biostar is not imported into Security Expert. Only new Users enrolled through Security Expert are available.
Product Line
EcoStruxure Security Expert
Environment
- Security Expert
- Suprema Biometric Integration
Cause
The user database in the Suprema Biometric devices is not automatically brought over into Security Expert during configuration of the integration. This database of users needs to be created and biometrics enrolled through Security Expert.
Resolution
A workaround to getting this user information into Security Expert would be to export the user data from Suprema to a CSV file and then import that into Security Expert.
After these Users have been created in Security Expert the fingerprint enrollment will need to be redone to capture this within Security Expert.
- To Export from Suprema:
- Click on the USER menu.
- Select a user or multiple users to export.
- If you want to export all users in the server, click on the dropdown button and click Select All.
- Click on … below the user search bar.
- Click CSV Export.
- The csv file is stored in your Windows Downloads folder.
- To Import User Records into Security Expert from a CSV File:
- Navigate to Sites | Import Users to launch the Import Users wizard.
- Browse to and select the CSV File you wish to import the users from, then click Next.
- Select the line to start importing data from and the text delimiter to use, then click Next. If your
- CSV file contains a header row, ensure you start the import at line 2 so the header row is not imported.
- Select each column in the panel on the left and map it to the associated fields you wish the data to be imported into on the right. The data in the top pane is updated as you make your selections.
- Click Next to continue.
- Assign the facility number, first card number, and access level if you have not already done so.
- You can also choose to generate PIN numbers automatically. Click Next to continue.
- Click Finish to start the import process.
- The user records are imported and the wizard closes.
