Read Raw Data events showing for valid cards being denied access

[AdamSteele]

Issue

Valid cards are being denied access at doors with "Read Raw" events seen in the Status Page.

• Read Raw DataRead Raw Data Events
• Read Raw Credential DataRead Raw Credential Data Events

Product Line

EcoStruxure Security Expert

Environment

Security Expert

Cause

The credential being supplied to the doors reader can be read but is not able to be matched to a valid User in that controller. There could be a couple of reasons for this:

1. Pending downloads have not yet gone through to the respective controller
2. The User in question does not have access to any of the Doors in that controller.

Resolution

1. Wait for downloads to complete or manually perform a download to send any pending User updates down to the controller.
2. If the User is supposed to have access to the door they are badging at then confirm they have been assigned an Access Level that includes that door.
3. To hide the events refer to Do Not Display Read Raw Data Message.
4. To display a different message for the event refer to  Add Users to a Controller so all Card Events are Associated.