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SevenTrends custom report - portions of the printed report are blank

Issue SevenTrends custom report - portions of the printed report are blank Environment   SevenTrends Report Cause The links between your database tables may not be correct or you may be sorting the wrong tables. Resolution The links between your database tables may not be correct. Check your links. You may be sorting the wrong tables. Make sure you are sorting the tables that have the correct information.
View full article
Picard Product_Support
‎2018-09-06 03:21 PM

Labels:
  • TAC INET
813 Views

How long will a UNC-520 hold the date & time on a power loss?

Issue How long will a UNC-520 hold the date & time if AC power and the backup battery are disconnected? How long will a UNC-520 hold the date & time if AC power is disconnected but the backup battery remains connected? Environment UNC-520 Universal Network Controller Cause UNC-520 provide real-time clock and need to maintain the information during power failures. Resolution Approximately one hour. This is done by a 1200 µF 10 Vdc capacitor that backs up the real-time clock chip. Over one month.
View full article
Picard Product_Support
‎2018-09-06 02:51 PM

Labels:
  • TAC IA Series
810 Views

ZBuilder will not open on certain commissioned Xenta 121s in Lonmaker

Issue ZBuilder will not open on certain commissioned Xenta 121s in Lonmaker. It will open on others in the same network. Environment ZBuilder LonMaker Cause Incorrect or corrupted configuration parameters prevent the ZBuilder plug-in from opening on specific Xenta 121s. Resolution Right-click on the device in LonMaker and choose Browse Take a screen capture of the various settings that will need to be re-entered Re-commission the Xenta 121 controller with default values (this will erase any configurations that have been made) ZBuilder will now work correctly. Re-enter any previously configured parameters
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Picard Product_Support
‎2018-09-06 02:48 PM

Labels:
  • TAC Vista
809 Views

Reset System Plug-In original pane layout

Issue How do I reset the view of the System Plug-In  to the original look. Environment System Plug-In Cause They folder pane has been modified and now the default layout is required. Resolution A reset to default will be required to get the original settings These steps will reset the view to default Open the System Plug-In Under the file menu select Default Settings A message will appear that "The command requires a restart to take effect." Shut down the System Plug-In Restart the System Plug-In  with the original default setting is applied
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Picard Product_Support
‎2018-09-06 02:02 PM

Labels:
  • TAC Vista
806 Views

What is the switching level for a digital input on a Xenta 411/412 I/O modules

Issue What is the switching level resistance for a digital input to be seen as 1 in a Xenta 411/412 I/O modules Environment Xenta 411/12 Cause Integrating third party devices with Xenta 411/412 I/O modules. Resolution The switching level resistance for a digital input to be seen as 1 in a Xenta 411/12 is around 2000ohm
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Picard Product_Support
‎2018-09-06 01:47 PM

Labels:
  • TAC Vista
806 Views

The status of a Lon binding states locked. How can it be changed to bound?

Issue The status of a Lon binding states locked.  How can it be changed to bound?    Environment R2, WorkPlace Pro Cause Binding is locked. This can be done at the time the node is learned or a network variable can be locked on the property sheet of the node. Resolution The Network Variable bound to the link will have to be unlocked to change the link to bound. Open the device property sheet that’s associated to the locked link Select the device tab and LonProps tab. Select and expanded the Snvt that’s associated with the locked link Unselect “Locked” and click Apply. Open LonDeviceManager under LonWorkService Highlight the device and select UpLoad Check boxes: “Upload binding info”, “Add links” and “Upload config data” and click Apply - DO NOT check “Lock existing bindings”   The link status now read bound.
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Picard Product_Support
‎2018-09-06 01:35 PM

Labels:
  • TAC IA Series
802 Views

Can individual terminals be purchased for the MNL-10Rxx, MNL-15Rxx, or MNL-20Rxx controller?

Issue Can individual terminals be purchased for the MNL-10Rxx, MNL-15Rxx, or MNL-20Rxx controller? Environment MNL controllers; MNL-10Rxx, MNL-15Rxx, or MNL-20Rxx Cause Replacement parts ... Resolution The individual terminals are not setup in the system for purchase.  The MNL-10Rxx, MNL-15Rxx, or MNL-20Rxx controller base assemblies are available for purchase under the following part numbers (MNL-BASE-100, MNL-BASE-150, MNL-BASE-200).
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Picard Product_Support
‎2018-09-06 01:28 PM

Labels:
  • TAC IA Series
808 Views

Sigma 4.05 Log configuration is not shown when displayed.

Issue The Sigma Log configurations are not visible in the configuration window. Environment Sigma Logging Configuration LogCNF.rec Cause The LogCNF.rec file has not been upgraded when the site was upgraded to Sigma 4.05 SEB. Resolution Shutdown the Sigma client and server. Copy a backup of  the LogCNF.rec file to  the C:\Sigma\Data\Server???\ folder. Where ??? is the server number. Run C:\Sigma\BinUtils\SigUpgrade.exe Restart the Sigma server and client and check the log configuration.
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Picard Product_Support
‎2018-09-06 01:14 PM

Labels:
  • Satchwell BAS & Sigma
804 Views

Sigma - Requested Clients window shows a remote client as being off-line.

Issue Requested Clients window shows a remote client as being off-line. Environment Sigma Clients Remote Requested Clients Off-line Cause Sigma defect 3174 - The remote client status as shown in the "Registered Clients" window, may be incorrect. This is caused by the remote client being started before the local client.. Resolution This issue has been corrected in Sigma release 4.05 SEB, upgrade the site to this release or later. If an upgrade is not possible then Shut down Sigma and re-start the local client first.
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Picard Product_Support
‎2018-09-06 01:11 PM

Labels:
  • Satchwell BAS & Sigma
806 Views

API error codes while trying to connect my API to BDP

Issue Receive API error codes while trying to connect my API to BDP. Product Line EcoStruxture Building Data Platform Environment Building Data Platform Cause Receive the following Error codes: 400 Bad Request 401 Unauthorized 403 Forbidden 404 Not Found 500 Internal Server Error Resolution 400 Bad Request The server cannot or will not process the request due to something that is perceived to be a client error (e.g., malformed request syntax, invalid request message framing, or deceptive request routing) 401 Unauthorized Although the HTTP standard specifies "unauthorized", semantically this response means "unauthenticated". That is, the client must authenticate itself to get the requested response 403 Forbidden The client does not have access rights to the content; that is, it is unauthorized, so the server is refusing to give the requested resource. Unlike 401 Unauthorized, the client's identity is known to the server 404 Not Found The server cannot find the requested resource. In the browser, this means the URL is not recognized. In an API, this can also mean that the endpoint is valid but the resource itself does not exist. Servers may also send this response instead of 403 Forbidden to hide the existence of a resource from an unauthorized client. This response code is probably the most well known due to its frequent occurrence on the web 500 Internal Server Error The server has encountered a situation it does not know how to handle   Successful responses 200 OK The request succeeded. The result meaning of "success" depends on the HTTP method: GET: The resource has been fetched and transmitted in the message body HEAD: The representation headers are included in the response without any message body PUT or POST: The resource describing the result of the action is transmitted in the message body TRACE: The message body contains the request message as received by the server 201 Created The request succeeded, and a new resource was created as a result. This is typically the response sent after POST requests, or some PUT requests. 202 Accepted The request has been received but not yet acted upon. It is noncommittal, since there is no way in HTTP to later send an asynchronous response indicating the outcome of the request. It is intended for cases where another process or server handles the request, or for batch processing.
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Admiral StephenYang Admiral
‎2024-10-02 01:06 PM

Last Updated: Administrator CraigEl Administrator ‎2024-10-02 03:20 PM

Labels:
  • EcoStruxure Building Data Platform
823 Views

EBO server responds with error "NOT_COV_PROPERTY" when BACnet client send SubscribeCOVProperty

Issue EBO acts as a BACnet server and a BACnet client send SubscribeCOVProperty to get value updates of specific property of a BACnet object, ex. present value, but EBO respond with "NOT_COV_PROPERTY".   Product Line EcoStruxure Building Operation Environment Building Operation Enterprise Server Building Operation Automation Server Building Operation Automation Server Premium Building Operation Automation Server Bundled Building Operation Edge Server - Standard Cause Specified property does not support COV notifications. Resolution EBO only supports SubscribeCOVProperty (DS-COVP-B) for the following properties and object types: Status_Flags: AI, AO, AV, BI, BO, BV, MI, MO, MV, Loop, Trend Log Event_State, Reliability, Out_Of_Service: AI, AO, AV, BI, BO, BV, MI, MO, MV, Loop When a client attempts to use SubscribeCOVProperty for another property not listed above, the appropriate response is 'Not COV Property', as specified in BACnet standard. When getting this response from EBO, the client is expected to automatically use another method to acquire the property value (either via COV subscription or polling). If the client is attempting to read Present_Value, then using SubscribeCOV would be the preferred mechanism.
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Kirk Mahmoud_Sayed Kirk
‎2024-06-28 09:05 AM

on ‎2024-06-28 09:05 AM

Labels:
  • EcoStruxure Building Operation
822 Views

How can thousands of unacknowledged alarms and exceptions be deleted quickly in SIGNAL?

Issue How can thousands of unacknowledged alarms and exceptions be deleted quickly in SIGNAL? Environment SIGNAL (all versions) Cause Months of unacknowledged alarms and exceptions were allowed to accumulate. Resolution The files containing all the alarms and exceptions are located in the SIGNAL\ALARM and SIGNAL\EXCEPT folders respectively. Shutdown SIGNAL (all programs).  In the ALARM folder, delete the alarm_a.dat, alarm_u.dat, and alarm_l.num files. In the EXCEPT folder, delete the excep_a.dat, except_u.dat, and excep_l.num files. Reboot the computer.
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Picard Product_Support
‎2018-09-06 11:10 AM

Labels:
  • TAC IA Series
812 Views

Unable to see Areas when attempting to assign them to Doors

Issue When trying to browse for Areas to assign to the Area Inside Door and Area Outside Door fields in Door records, not all Areas are shown or available to be selected. Product Line EcoStruxure Security Expert Environment Security Expert Cause The Programming Mode selector is set to "Local" which is the default value. This will only show objects that are already attached to the controller this record resides in.   Programming Mode Resolution Change the Programming Mode to "Global" which will now show all Area records, including those unassigned or assigned to other controllers.   Programming Mode Global
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Kirk AdamSteele Kirk
‎2021-09-19 05:31 PM

on ‎2021-09-19 05:31 PM

Labels:
  • EcoStruxure Security Expert
810 Views

b2 and i2 Controller Object Format property

Issue What is the b2 and i2 Controller Object Format property used for? Product Line EcoStruxure Building Operation Environment Continuum Conversion i2 Controller objects b3 controller objects Cause i2 and b3 Controller objects include a a Format field for objects created using the Continuum Conversion tool. What is this used for and how does the value effect the operation?     Resolution These Format values are propagated through the Continuum Conversion Tool for reference only and have no impact on operation in EBO. The values cannot be modified. In EBO there are two ways to configure numeric display formats. -In WorkStation property pane and watch window, the number of decimals displayed to the right of the decimal point is inherited from the WorkStation PC's regional settings. This setting applies to all values displayed in WorkStation except for values in graphics. -In graphics, the number decimals displayed to the right of the decimal point is configured value-by-value in the Graphics Editor.   The format value is not stored in an EBO export and if objects are manually created, then standard formats are used for the type of object created .
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Dave_Shore Schneider Alumni (Retired)
‎2021-07-16 12:09 AM

Last Updated: Sisko DavidChild Sisko ‎2021-07-16 12:09 AM

Labels:
  • Andover Continuum
  • EcoStruxure Building Operation
816 Views

Replacement for zone sensor ZS106

Issue Since the ZS106 is obsolete, a replacement is requested. Environment ZS106 - 007309220 STR106 - 004600500 Cause Replacement for obsolete product. Resolution The STR106 wall module, part no 004600500, is replacing the obsolete zone sensor ZS106.
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Picard Product_Support
‎2018-09-06 10:31 AM

Labels:
  • Field Devices
  • TAC Vista
808 Views

Replacement for SPD160

Issue Replacement required for obsolete product. Environment SPD160 004700180 SPD360 004700360 Cause Replacement for obsolete product. Resolution SPD160 is replaced by SPD360. For more information ad details, please see the data sheet for each product.
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Picard Product_Support
‎2018-09-06 10:30 AM

Labels:
  • Field Devices
801 Views

Unable to open Graphics from a Network Drive

Issue Unable to open graphics that are on a shared network drive Product Line INet, Continuum, Access Expert, Security Expert Environment Windows 10 Chrome Windows IE Cause A registry setting is overridden or needs to be reset that was not previously not there. Resolution This is a Microsoft Issue. Here is a link that describes the resolution: https://docs.microsoft.com/en-us/troubleshoot/windows-client/networking/mapped-drives-not-available-from-elevated-command
View full article
Lieutenant Roger_Bently Lieutenant
‎2021-02-01 10:55 AM

on ‎2021-02-01 10:55 AM

Labels:
  • Andover Continuum
  • EcoStruxure Access Expert
  • EcoStruxure Security Expert
  • TAC INET
805 Views

The Enterprise Network Server is licensed for 3 subordinates but when trying to add one it faults with the message "exceeded device limit of three"?

Issue The Enterprise Network Server is licensed for 3 subordinates but when trying to add one it faults with the message "exceeded device limit of three"? Environment G3 Enterprise Network Sever Cause If stations had been added to the Niagara Network in the Enterprise Network Server and then deleted the subordinate count in the license does not reset. Resolution Restart the station and the subordinate count in the license will be reset to the correct number and allow the addition of more stations if the limit has not been reached.
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Picard Product_Support
‎2018-09-06 09:55 AM

Labels:
  • TAC IA Series
805 Views

No longer possible to drag the application into the "Include types" box while doing a search

Issue Unable to drag and drop the Application folder into the include types box while performing a search of application files.   Product Line EcoStruxure Building Operation Environment Building Operation Workstation v3.0.x  Building Operation Workstation v3.1.x  Cause Searchable interface not implemented on the Application folder (nor on other devices like b3). This is a known issue in v3.0.x and v3.1.x Resolution Rather than using the left mouse button to drag the application folder, right-click the application folder to drag and drop into the include types box. This is to be fixed in 3.2.1.x.
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Commander JonGreen Commander
‎2020-06-04 11:33 AM

Last Updated: JohnBoehmer Schneider Alumni (Retired) ‎2020-06-04 11:37 AM

Labels:
  • EcoStruxure Building Operation
806 Views

Should we recommend Message tag bindings be performed after the commissioning of the device?

Issue Should we recommend Message tag bindings be performed after the commissioning of the device? Environment I/NET Site Cause Should we recommend Message tag bindings be performed after the commissioning of the device? Resolution No, this should not be necessary. It may be preferable, however, for a dialed network as the 901 device must be added to the network when connected to the network.
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Picard Product_Support
‎2018-09-06 03:22 PM

Labels:
  • TAC INET
  • TAC Vista
800 Views
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