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Hernan_Urueña
Hernan_Urueña
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Hernan_Urueña
Hernan_Urueña Mentor

Security Expert–EBO SmartConnector (EWS) Integration: EBO Interface Re...

IssueAfter installing SmartConnector components and configuring the EBO EWS interface according to the official integration guide, the EWS server rema...
Knowledge Center icon_circle Building Automation Knowledge Base
194 1 0

2026-06-16 06:09 PM

Hernan_Urueña
Hernan_Urueña Mentor

WorkStation Error Failed to Activate Web Server Certificate from Windo...

IssueWhen selecting a certificate from the Windows Certificate Store in EcoStruxure Building Operation (EBO) WorkStation, the following error appears:...
Knowledge Center icon_circle Building Automation Knowledge Base
357 0 0

2026-03-11 05:16 PM

Hernan_Urueña
Hernan_Urueña Mentor

SSL Certificate Requirements for SmartX Server: IP Address and Impact ...

IssueClarification is needed on whether the IP address must be included in the SSL certificate for a SmartX server using self-signed certificates mana...
Knowledge Center icon_circle Building Automation Knowledge Base
302 2 0

2025-12-16 06:12 PM

Hernan_Urueña
Hernan_Urueña Mentor

Is SQL Server Alias Supported for External Log Storage in EBO?

IssueCustomer wants to configure external log storage using Microsoft SQL Server and use an alias instead of an IP address for the connection. Is alia...
Knowledge Center icon_circle Building Automation Knowledge Base
235 0 0

2025-12-16 05:04 PM

Hernan_Urueña
Hernan_Urueña Mentor

Changing an Enterprise Server (ES) GUID from a ES backup

IssueWhen adding an Enterprise Server (ES)S to an Enterprise Central (EC) the following error is seen: "Cannot add a server to the system with an alre...
Knowledge Center icon_circle Building Automation Knowledge Base
660 0 0

2025-09-24 11:45 PM

Hernan_Urueña
Hernan_Urueña Mentor

WorkStation Search Function (F3) Does Not Return Notification File Res...

IssueThe F3 Search function in EcoStruxure Building Operation (EBO) WorkStation does not return results for Notification File objects (e.g., .xlsx, .p...
Knowledge Center icon_circle Building Automation Knowledge Base
603 0 0

2025-05-27 09:26 PM

Hernan_Urueña
Hernan_Urueña Mentor

EBO SQL Extended Log Storage connection fail with alarm "Login failed ...

IssueAfter correctly following the process outlined in Setup External Log Storage using MSSQL., EcoStruxure Building Operation (EBO) server fails to c...
Knowledge Center icon_circle Building Automation Knowledge Base
910 0 0

2025-05-14 10:39 PM

Hernan_Urueña
Hernan_Urueña Mentor

Embedded license activation failed - Device ID included in the banned ...

IssueCannot activate a license on an Automation Server although the entitlement works on other Automation Servers. The Device Administrator output is ...
Knowledge Center icon_circle Building Automation Knowledge Base
1432 0 0

2025-05-14 07:42 AM

Hernan_Urueña
Hernan_Urueña Mentor

Unlocked door status does not show that it has been trigger by a fire ...

IssueAfter configuring a fire alarm using the Emergency Egress programming in AN 208 Security Expert - Emergency Egress - Integration Guide, doors tha...
Knowledge Center icon_circle Building Automation Knowledge Base
2368 0 0

2023-06-29 11:12 PM

Hernan_Urueña
Hernan_Urueña Mentor

Controller Health Status shows Ring-loop failure message

IssueAfter transitioning TAC INET Access to Security Expert, SP-C health status shows the message "Ring-loop failure at reader expander". Product Lin...
Knowledge Center icon_circle Building Automation Knowledge Base
1675 1 0

2023-02-28 07:21 PM

Hernan_Urueña
Hernan_Urueña Mentor

How to recover the operator password for an SP-C-WEB

IssueOperator password for SP-C-WEB has been lost and unable to login to the controller.Product LineEcoStruxure Security ExpertEnvironmentSP-C-WEBWarn...
Knowledge Center icon_circle Building Automation Knowledge Base
1491 0 0

2022-10-30 10:35 PM

Activity Feed
  • Got a Like for Security Expert–EBO SmartConnector (EWS) Integration: EBO Interface Reporting Offline State. ‎2026-06-17 06:15 AM
  • Posted Security Expert–EBO SmartConnector (EWS) Integration: EBO Interface Reporting Offline State on Building Automation Knowledge Base. ‎2026-06-16 06:09 PM
  • Posted WorkStation Error Failed to Activate Web Server Certificate from Windows Certificate Store on Building Automation Knowledge Base. ‎2026-03-11 05:16 PM
  • Got a Like for SSL Certificate Requirements for SmartX Server: IP Address and Impact of IP Changes. ‎2025-12-30 04:24 AM
  • Got a Like for SSL Certificate Requirements for SmartX Server: IP Address and Impact of IP Changes. ‎2025-12-17 03:44 AM
  • Posted SSL Certificate Requirements for SmartX Server: IP Address and Impact of IP Changes on Building Automation Knowledge Base. ‎2025-12-16 06:12 PM
  • Posted Is SQL Server Alias Supported for External Log Storage in EBO? on Building Automation Knowledge Base. ‎2025-12-16 05:04 PM
  • Posted Changing an Enterprise Server (ES) GUID from a ES backup on Building Automation Knowledge Base. ‎2025-09-24 11:45 PM
  • Posted WorkStation Search Function (F3) Does Not Return Notification File Results on Building Automation Knowledge Base. ‎2025-05-27 09:26 PM
  • Posted EBO SQL Extended Log Storage connection fail with alarm "Login failed for user" on Building Automation Knowledge Base. ‎2025-05-14 10:39 PM
  • Posted Embedded license activation failed - Device ID included in the banned list on Building Automation Knowledge Base. ‎2025-05-14 07:42 AM
  • Got a Like for MQTT - Mosquitto Broker Insecure Configuration. ‎2024-10-10 07:51 AM
  • Liked How to get answers for project specification responses or how to get a product enhancement implemented for Product_Support. ‎2024-03-25 05:05 PM
  • Liked Enterprise Server and Automation Server Bindings Show "Unresolved" for Product_Support. ‎2024-03-14 07:56 PM
  • Got a Like for MQTT - Mosquitto Broker Insecure Configuration. ‎2024-02-12 05:52 AM
  • Liked Security Expert Smart Card Reader is unable to read a card for Product_Support. ‎2023-11-22 07:23 PM
  • Liked Suprema integration using CARD + BIOMETRIC credentials at the Suprema reader for AdamSteele. ‎2023-11-14 06:18 PM
  • Liked Dual technology readers occasionally fail to read valid cards for AdamSteele. ‎2023-10-12 07:47 PM
  • Liked License Administrator fails install on uninstall process for Product_Support. ‎2023-09-21 04:50 PM
  • Tagged Do we need to purchase new Building Operation license(s) when upgrading? on Building Automation Knowledge Base. ‎2023-09-21 12:17 AM
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