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Hernan_Urueña
Hernan URUENA NARANJO
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Hernan_Urueña
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WorkStation Search Function (F3) Does Not Return Notification File Res...

IssueThe F3 Search function in EcoStruxure Building Operation (EBO) WorkStation does not return results for Notification File objects (e.g., .xlsx, .p...
Knowledge Center icon_circle Building Automation Knowledge Base
66 0 0

2025-05-27 09:26 PM

Hernan_Urueña
/html/rank_icons/Commander.png Hernan_Urueña /html/rank_icons/SUPPORT-rank.png

EBO SQL Extended Log Storage connection fail with alarm "Login failed ...

IssueAfter correctly following the process outlined in Setup External Log Storage using MSSQL., EcoStruxure Building Operation (EBO) server fails to c...
Knowledge Center icon_circle Building Automation Knowledge Base
106 0 0

2025-05-14 10:39 PM

Hernan_Urueña
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Embedded license activation failed - Device ID included in the banned ...

IssueCannot activate a license on an Automation Server although the entitlement works on other Automation Servers. The Device Administrator output is ...
Knowledge Center icon_circle Building Automation Knowledge Base
137 0 0

2025-05-14 07:42 AM

Hernan_Urueña
/html/rank_icons/Commander.png Hernan_Urueña /html/rank_icons/SUPPORT-rank.png

Unlocked door status does not show that it has been trigger by a fire ...

IssueAfter configuring a fire alarm using the Emergency Egress programming in AN 208 Security Expert - Emergency Egress - Integration Guide, doors tha...
Knowledge Center icon_circle Building Automation Knowledge Base
1222 0 0

2023-06-29 11:12 PM

Hernan_Urueña
/html/rank_icons/Commander.png Hernan_Urueña /html/rank_icons/SUPPORT-rank.png

Controller Health Status shows Ring-loop failure message

IssueAfter transitioning TAC INET Access to Security Expert, SP-C health status shows the message "Ring-loop failure at reader expander". Product Lin...
Knowledge Center icon_circle Building Automation Knowledge Base
992 1 0

2023-02-28 07:21 PM

Hernan_Urueña
/html/rank_icons/Commander.png Hernan_Urueña /html/rank_icons/SUPPORT-rank.png

How to recover the operator password for an SP-C-WEB

WarningPotential for Data Loss: The steps detailed in the resolution of this article may result in a loss of critical data if not performed properly. ...
Knowledge Center icon_circle Building Automation Knowledge Base
885 0 0

2022-10-30 10:35 PM

Hernan_Urueña
/html/rank_icons/Commander.png Hernan_Urueña /html/rank_icons/SUPPORT-rank.png

MQTT - Mosquitto Broker Insecure Configuration

IssueMQTT client from an AS-P cannot establish communication with the Mosquitto broker installed on the machine that hosts the Enterprise Server (ES)....
Knowledge Center icon_circle Building Automation Knowledge Base
2640 2 0

2022-09-28 08:42 PM

Hernan_Urueña
/html/rank_icons/Commander.png Hernan_Urueña /html/rank_icons/SUPPORT-rank.png

Trend charts don't display data in Advanced Display v3 (ADv3)

IssueTrend charts don't display any data in Advanced Display v3 (ADv3) although the data can be seen in a trend log list The trend charts display dat...
Knowledge Center icon_circle Building Automation Knowledge Base
1017 1 0

2022-07-24 11:35 PM

Hernan_Urueña
/html/rank_icons/Commander.png Hernan_Urueña /html/rank_icons/SUPPORT-rank.png

Graphics don't display in some WorkStations (other WorkStations and We...

IssueSome graphics are not visible from specific WorkStations but are visible in other WorkStations or WebStation.The graphic has an orange exclamatio...
Knowledge Center icon_circle Building Automation Knowledge Base
1835 0 0

2022-07-20 06:15 PM

Activity Feed
  • Posted WorkStation Search Function (F3) Does Not Return Notification File Results on Building Automation Knowledge Base. ‎2025-05-27 09:26 PM
  • Posted EBO SQL Extended Log Storage connection fail with alarm "Login failed for user" on Building Automation Knowledge Base. ‎2025-05-14 10:39 PM
  • Posted Embedded license activation failed - Device ID included in the banned list on Building Automation Knowledge Base. ‎2025-05-14 07:42 AM
  • Got a Like for MQTT - Mosquitto Broker Insecure Configuration. ‎2024-10-10 07:51 AM
  • Liked How to get answers for project specification responses or how to get a product enhancement implemented for Product_Support. ‎2024-03-25 05:05 PM
  • Liked Enterprise Server and Automation Server Bindings show Unresolved for Product_Support. ‎2024-03-14 07:56 PM
  • Got a Like for MQTT - Mosquitto Broker Insecure Configuration. ‎2024-02-12 05:52 AM
  • Liked Security Expert Smart Card Reader is unable to read a card for Product_Support. ‎2023-11-22 07:23 PM
  • Liked Suprema integration using CARD + BIOMETRIC credentials at the Suprema reader for AdamSteele. ‎2023-11-14 06:18 PM
  • Liked Dual technology readers occasionally fail to read valid cards for AdamSteele. ‎2023-10-12 07:47 PM
  • Liked License Administrator fails install on uninstall process for Product_Support. ‎2023-09-21 04:50 PM
  • Tagged Do we need to purchase new Building Operation license(s) when upgrading? on Building Automation Knowledge Base. ‎2023-09-21 12:17 AM
  • Tagged License Administrator fails install on uninstall process on Building Automation Knowledge Base. ‎2023-09-20 10:24 PM
  • Tagged When the "Concurrent" page is opened on the License website(http://localhost:8888) a "B" is always shown in the top of the list. on Building Automation Knowledge Base. ‎2023-09-20 12:09 AM
  • Tagged How many times can we rehost a Building Operation License? on Building Automation Knowledge Base. ‎2023-09-19 11:04 PM
  • Liked Security Expert - Denied Entry by "Entry Mode Error Door Waiting for Bio Mode Card Input Credentials" for GavinHe. ‎2023-09-10 11:06 PM
  • Liked How to perform the online activation of an embedded license at EBO 2022 for Reza. ‎2023-08-28 04:22 PM
  • Tagged How to perform the online activation of an embedded license at EBO 2022 on Building Automation Knowledge Base. ‎2023-08-28 04:19 PM
  • Got a Like for Trend charts don't display data in Advanced Display v3 (ADv3). ‎2023-08-25 01:54 AM
  • Posted Unlocked door status does not show that it has been trigger by a fire alarm on Building Automation Knowledge Base. ‎2023-06-29 11:12 PM
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