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Hernan_Urueña
Hernan_Urueña
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Hernan_Urueña
Hernan_Urueña Mentor

Recommended CMOS Battery Specification for Advanced Display (AD v3) De...

IssueCustomer requires CMOS battery replacement information for an AD v3.Official replacement kit unavailable.Need an approved or compatible alternati...
Knowledge Center icon_circle Building Automation Knowledge Base
188 0 0

2026-09-09 08:52 PM

Hernan_Urueña
Hernan_Urueña Mentor

EBO Server license seat count presentation in Device Administrator is ...

IssueIn EcoStruxure Building Operation (EBO) Device Administrator, a discrepancy may appear between the value shown in the Total column and the expect...
Knowledge Center icon_circle Building Automation Knowledge Base
426 0 0

2026-07-21 05:23 AM

Hernan_Urueña
Hernan_Urueña Mentor

Security Expert–EBO SmartConnector (EWS) Integration: EBO Interface Re...

IssueAfter installing SmartConnector components and configuring the EBO EWS interface according to the official integration guide, the EWS server rema...
Knowledge Center icon_circle Building Automation Knowledge Base
480 1 0

2026-06-16 06:09 PM

Hernan_Urueña
Hernan_Urueña Mentor

WorkStation Error Failed to Activate Web Server Certificate from Windo...

IssueWhen selecting a certificate from the Windows Certificate Store in EcoStruxure Building Operation (EBO) WorkStation, the following error appears:...
Knowledge Center icon_circle Building Automation Knowledge Base
913 0 0

2026-03-11 05:16 PM

Hernan_Urueña
Hernan_Urueña Mentor

SSL Certificate Requirements for SmartX Server: IP Address and Impact ...

IssueClarification is needed on whether the IP address must be included in the SSL certificate for a SmartX server using self-signed certificates mana...
Knowledge Center icon_circle Building Automation Knowledge Base
520 2 0

2025-12-16 06:12 PM

Hernan_Urueña
Hernan_Urueña Mentor

Is SQL Server Alias Supported for External Log Storage in EBO?

IssueCustomer wants to configure external log storage using Microsoft SQL Server and use an alias instead of an IP address for the connection. Is alia...
Knowledge Center icon_circle Building Automation Knowledge Base
371 0 0

2025-12-16 05:04 PM

Hernan_Urueña
Hernan_Urueña Mentor

Enterprise Server Cannot Be Added to Enterprise Central Due to Duplica...

IssueWhen adding an Enterprise Server (ES) to an Enterprise Central (EC), the following error is displayed: "Cannot add a server to the system with an...
Knowledge Center icon_circle Building Automation Knowledge Base
932 0 0

2025-09-24 11:45 PM

Hernan_Urueña
Hernan_Urueña Mentor

WorkStation Search Function (F3) Does Not Return Notification File Res...

IssueThe F3 Search function in EcoStruxure Building Operation (EBO) WorkStation does not return results for Notification File objects (e.g., .xlsx, .p...
Knowledge Center icon_circle Building Automation Knowledge Base
768 0 0

2025-05-27 09:26 PM

Hernan_Urueña
Hernan_Urueña Mentor

EBO SQL Extended Log Storage connection fail with alarm "Login failed ...

IssueAfter correctly following the process outlined in Setup External Log Storage using MSSQL., EcoStruxure Building Operation (EBO) server fails to c...
Knowledge Center icon_circle Building Automation Knowledge Base
1117 0 0

2025-05-14 10:39 PM

Hernan_Urueña
Hernan_Urueña Mentor

Embedded license activation failed - Device ID included in the banned ...

IssueCannot activate a license on an Automation Server although the entitlement works on other Automation Servers. The Device Administrator output is ...
Knowledge Center icon_circle Building Automation Knowledge Base
1798 0 0

2025-05-14 07:42 AM

Hernan_Urueña
Hernan_Urueña Mentor

Unlocked door status does not show that it has been trigger by a fire ...

IssueAfter configuring a fire alarm using the Emergency Egress programming in AN 208 Security Expert - Emergency Egress - Integration Guide, doors tha...
Knowledge Center icon_circle Building Automation Knowledge Base
2488 0 0

2023-06-29 11:12 PM

Activity Feed
  • Posted Recommended CMOS Battery Specification for Advanced Display (AD v3) Devices on Building Automation Knowledge Base. ‎2026-09-09 08:52 PM
  • Posted EBO Server license seat count presentation in Device Administrator is misleading on Building Automation Knowledge Base. ‎2026-07-21 05:23 AM
  • Got a Like for Security Expert–EBO SmartConnector (EWS) Integration: EBO Interface Reporting Offline State. ‎2026-06-17 06:15 AM
  • Posted Security Expert–EBO SmartConnector (EWS) Integration: EBO Interface Reporting Offline State on Building Automation Knowledge Base. ‎2026-06-16 06:09 PM
  • Posted WorkStation Error Failed to Activate Web Server Certificate from Windows Certificate Store on Building Automation Knowledge Base. ‎2026-03-11 05:16 PM
  • Got a Like for SSL Certificate Requirements for SmartX Server: IP Address and Impact of IP Changes. ‎2025-12-30 04:24 AM
  • Got a Like for SSL Certificate Requirements for SmartX Server: IP Address and Impact of IP Changes. ‎2025-12-17 03:44 AM
  • Posted SSL Certificate Requirements for SmartX Server: IP Address and Impact of IP Changes on Building Automation Knowledge Base. ‎2025-12-16 06:12 PM
  • Posted Is SQL Server Alias Supported for External Log Storage in EBO? on Building Automation Knowledge Base. ‎2025-12-16 05:04 PM
  • Posted Enterprise Server Cannot Be Added to Enterprise Central Due to Duplicate Unique ID on Building Automation Knowledge Base. ‎2025-09-24 11:45 PM
  • Posted WorkStation Search Function (F3) Does Not Return Notification File Results on Building Automation Knowledge Base. ‎2025-05-27 09:26 PM
  • Posted EBO SQL Extended Log Storage connection fail with alarm "Login failed for user" on Building Automation Knowledge Base. ‎2025-05-14 10:39 PM
  • Posted Embedded license activation failed - Device ID included in the banned list on Building Automation Knowledge Base. ‎2025-05-14 07:42 AM
  • Got a Like for MQTT - Mosquitto Broker Insecure Configuration. ‎2024-10-10 07:51 AM
  • Liked How to get answers for project specification responses or how to get a product enhancement implemented for Product_Support. ‎2024-03-25 05:05 PM
  • Liked Enterprise Server and Automation Server Bindings Show "Unresolved" for Product_Support. ‎2024-03-14 07:56 PM
  • Got a Like for MQTT - Mosquitto Broker Insecure Configuration. ‎2024-02-12 05:52 AM
  • Liked Security Expert Smart Card Reader is unable to read a card for Product_Support. ‎2023-11-22 07:23 PM
  • Liked Suprema integration using CARD + BIOMETRIC credentials at the Suprema reader for AdamSteele. ‎2023-11-14 06:18 PM
  • Liked Dual technology readers occasionally fail to read valid cards for AdamSteele. ‎2023-10-12 07:47 PM
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