Hernan_Urueña

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Hernan URUENA NARANJO

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Hernan_Urueña

WorkStation Search Function (F3) Does Not Return Notification File Res...

IssueThe F3 Search function in EcoStruxure Building Operation (EBO) WorkStation does not return results for Notification File objects (e.g., .xlsx, .p...

Knowledge Center icon_circle Building Automation Knowledge Base

245 0 0

2025-05-27 09:26 PM

Hernan_Urueña

EBO SQL Extended Log Storage connection fail with alarm "Login failed ...

IssueAfter correctly following the process outlined in Setup External Log Storage using MSSQL., EcoStruxure Building Operation (EBO) server fails to c...

Knowledge Center icon_circle Building Automation Knowledge Base

308 0 0

2025-05-14 10:39 PM

Hernan_Urueña

Embedded license activation failed - Device ID included in the banned ...

IssueCannot activate a license on an Automation Server although the entitlement works on other Automation Servers. The Device Administrator output is ...

Knowledge Center icon_circle Building Automation Knowledge Base

521 0 0

2025-05-14 07:42 AM

Hernan_Urueña

Unlocked door status does not show that it has been trigger by a fire ...

IssueAfter configuring a fire alarm using the Emergency Egress programming in AN 208 Security Expert - Emergency Egress - Integration Guide, doors tha...

Knowledge Center icon_circle Building Automation Knowledge Base

1407 0 0

2023-06-29 11:12 PM

Hernan_Urueña

Controller Health Status shows Ring-loop failure message

IssueAfter transitioning TAC INET Access to Security Expert, SP-C health status shows the message "Ring-loop failure at reader expander". Product Lin...

Knowledge Center icon_circle Building Automation Knowledge Base

1128 1 0

2023-02-28 07:21 PM

Hernan_Urueña

How to recover the operator password for an SP-C-WEB

IssueOperator password for SP-C-WEB has been lost and unable to login to the controller.Product LineEcoStruxure Security ExpertEnvironmentSP-C-WEBWarn...

Knowledge Center icon_circle Building Automation Knowledge Base

1043 0 0

2022-10-30 10:35 PM

Hernan_Urueña

MQTT - Mosquitto Broker Insecure Configuration

IssueMQTT client from an AS-P cannot establish communication with the Mosquitto broker installed on the machine that hosts the Enterprise Server (ES)....

Knowledge Center icon_circle Building Automation Knowledge Base

2960 2 0

2022-09-28 08:42 PM

Hernan_Urueña

Trend charts don't display data in Advanced Display v3 (ADv3)

IssueTrend charts don't display any data in Advanced Display v3 (ADv3) although the data can be seen in a trend log list The trend charts display dat...

Knowledge Center icon_circle Building Automation Knowledge Base

1194 1 0

2022-07-24 11:35 PM

Hernan_Urueña

Graphics don't display in some WorkStations (other WorkStations and We...

IssueSome graphics are not visible from specific WorkStations but are visible in other WorkStations or WebStation.The graphic has an orange exclamatio...

Knowledge Center icon_circle Building Automation Knowledge Base

2137 0 0

2022-07-20 06:15 PM

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