Warning
Potential for Data Loss: The steps detailed in the resolution of this article may result in a loss of critical data if not performed properly. Before beginning these steps, make sure all important data is backed up in the event of data loss. If you are unsure or unfamiliar with any complex steps detailed in this article, please contact Product Support for assistance.
Issue
Operator password for SP-C-WEB has been lost and unable to login to the controller.
Product Line
EcoStruxure Security Expert
Environment
SP-C-WEB
Cause
The SP-C-WEB operator passwords are unable to be recovered.
Resolution
- Default the controller using the jumper to bridge reader port 2 [1]
Figure 1. Connecting Wire Link
- Once the controller is back online set the default admin password.
- Then restore a previous backup of the sites database containing the site configuration
Figure 2. Restoring Database Backup
- When the backup is restored the operators are not overwritten so the one you just setup during the commissioning can be used to login to the SP-C-WEB.
[1] SP-C-WEB Security Purpose Web Enabled Controller Installation Manual
