Issue
Some graphics are not visible from specific WorkStations but are visible in other WorkStations or WebStation.
The graphic has an orange exclamation point overlay in the system tree and the graphic has an INVALID OBJECT error with the following error description:
"An unexpected error occurred when fetching type udt <alpha numeric string>. The type cannot be decoded."
Product Line
EcoStruxure Building Operation
Environment
Building Operation WorkStation
Cause
This issue is due to corruption in the WorkStation cache. Note that the WorkStation cache is NOT cleared when WorkStation is uninstalled, it needs to be manually removed.
Resolution
- Uninstall ALL versions of WorkStation on the PC
- Navigate to: %AppData%\Schneider Electric EcoStruxure\Building Operation\
- Delete the WorkStation folder
- Re-install WorkStation and open the graphics again.
