Issue
Trend charts don't display any data in Advanced Display v3 (ADv3) although the data can be seen in a trend log list The trend charts display data normally on other WorkStation and WebStation clients.
Product Line
EcoStruxure Building Operation
Environment
Advanced Display V3
Cause
The ADv3 date is incorrect, therefore the trend chart when opening shows an interval that doesn't include any data.
Resolution
Set the correct date and time in the ADv3:
- Exit the SmartX HMI Kiosk app - Short press the power button (less than 3 seconds)
- Enter the password to exit the app and return to SmartX HMI Kiosk
- To Exit the Kiosk mode repeat the previous 2 steps.
- In the Home screen mode slide up and tap Settings
- Tap the System option
- Tap the option Date and Time and adjust accordingly or enable the option Automatic date and time.
