Issue
How to get answers for project specification responses or how to get a product enhancement implemented.
Product Line
Security Expert, EcoStruxure Building Operation
Environment
- Security Expert
- EcoStruxure Building Operation
Cause
Unsure who to go to for help with specification replies or how to get a potential product enhancement added to the offer.
Resolution
- Create an idea on The Exchange Community for your specific Offer.
- The more Likes an idea floated on the Community receives, the more attention it is given by offer management for that associated product line.
- Even if you do not yourself have an Enhancement Request, help raise the profile of others by Liking theirs
- Contact your local solution category manager for the Offer as they will be able to point you in the right direction for answers to specification questions and can help escalate enhancement requests to Product Management.
- Americas: Americas.EcoStruxureBuilding@schneider-electric.com
- EMEA: EMEA.EcoStruxureBuilding@schneider-electric.com
- Asia Pacific & India: AsiaPac.EcoStruxureBuilding@schneider-electric.com
When providing your feature request make sure to include as much detail as possible about the feature as well as any specifics that might help justify the need for the new feature.
