Issue
When adding an Enterprise Server (ES)S to an Enterprise Central (EC) the following error is seen: "Cannot add a server to the system with an already existing unique ID".
The option to restore an Enterprise Server (ES) backup with new GUIDs is greyed out and not available.
Product Line
EcoStruxure Building Operation
Environment
Building Operation Enterprise Server
Cause
The error indicates that the ES has been cloned and has the same Globally Unique Identifier (GUID) as another ES in the system. The GUID is a unique identifier tied to the server's configuration and database structure.
Changing the GUID of an Enterprise Server by restoring from a backup with new IDs is not supported due to system integrity and object referencing constraints within EBO.
Resolution
Restoring an Enterprise Server with new IDs (GUIDs) is not possible or supported. The recommended approach is:
- Set up a new Enterprise Server instance.
- Use the Export/Import feature to transfer supported objects from the template ES.
- Manually configure any settings or objects that cannot be exported.
