Building Automation Knowledge Base

Issue If the Automation Server (AS) starts up with its clock set to 1970, it is possible to create duplicate object Id's. Product Line EcoStruxure Building Operation Environment Automation Server, version 1.3.0.938 Cause If the clock in the AS is set before engineering the unit, the issue does not occur. However, if the clock is not set this problem occurs and the only was out is to re-engineer the AS. In addition, the BACnet interface will cease to function. Resolution This issue has been identified as a defect, and will be resolved in a future release.  In the meantime, be sure to configure the AS to the correct date and time prior to engineering the unit.

Issue Do all b3 and i2 Controllers support  all PE commands Environment b3 i2 Controllers String Trig Cause Some PE commands can not be used on some b3 or i2 controllers Resolution The following Plain English system functions are not supported in the i2885, i2885-V, and i2887(L) controllers: (b3885,b3885-V, and b3887(L) controllers) ACOS, ARCCOSINE, ARCSINE, ARCTANGENT, ARCTANGENT2, ASC, ASIN, ATAN, ATAN2, CEILING, CHR, CLOSELIST, COS, COSINE, EXP, EXPONENTIAL, FACT, FACTORIAL, FIRST, FLOOR, GETOBJECT, LAST, LEFT, LEN, LENGTH, LN, LOG, MID, NUM_TO_STR, OPENLIST RANDOM, RIGHT, RND, ROUND, SD, SEARCH, SIN, SINE, STANDARD_DEVIATION, STR_TO_DATE, STR_TO_NUM, STR_TO_TIME, STRINGFILL TAB, TAN, TANGENT, VAL See - b3 technical data - i2 technical data - PE Programming guide

Issue No Driver Module for path Software administrator Environment StruxureWare Building Operation Software administrator Cause Have some errors about No Driver Module for path* Resolution In principle it means that we have a mount point but no driver. It could potentially happen if we have an object on another server referring those points. For example:  The messages are relating to broken binds of monitored values in trend logs. i.e. The original binds were changed to relative binds, and after that the monitored values were moved to another folder. In this case correct the bindings would remove the messages

Issue When trying to launch StruxureWare Graphics Editor stand alone or through Workstation the program crashes due to an unhandled exception. Review of Windows Event Log displaying the following error message: Application: SE.Graphics.Editor.exe Framework Version: v4.0.30319 Description: The process was terminated due to an unhandled exception. Exception Info: System.Configuration.ConfigurationErrorsException Stack:    at System.Configuration.ConfigurationManager.PrepareConfigSystem()    at System.Configuration.ConfigurationManager.GetSection(System.String)    at System.Configuration.PrivilegedConfigurationManager.GetSection(System.String)    at System.Net.Configuration.SettingsSectionInternal.get_Section()    at System.Net.NetworkingPerfCounters..ctor()    at System.Net.NetworkingPerfCounters.CreateInstance()    at System.Net.NetworkingPerfCounters.get_Instance()    at System.Net.Sockets.Socket.InitializeSockets()    at System.Runtime.Remoting.Channels.Tcp.TcpServerChannel..ctor(System.Collections.IDictionary, System.Runtime.Remoting.Channels.IServerChannelSinkProvider, System.Runtime.Remoting.Channels.IAuthorizeRemotingConnection)    at System.Runtime.Remoting.Channels.Tcp.TcpServerChannel..ctor(System.Collections.IDictionary, System.Runtime.Remoting.Channels.IServerChannelSinkProvider)    at Microsoft.VisualBasic.ApplicationServices.WindowsFormsApplicationBase.RegisterChannel(ChannelType, Boolean)    at Microsoft.VisualBasic.ApplicationServices.WindowsFormsApplicationBase.Run(System.String[])    at SE.Graphics.Editor.EditorApplication.Main(System.String[])    at SE.Graphics.Editor.Program.Main(System.String[]) Environment Windows .NET Framework 4.0 StruxureWare Building Operation 1.3 Cause .NET framework has become corrupted due to 3rd party software installation or upgrade from SmartStruxure Beta version to StruxureWare Building Operation  version 1.3 Resolution Only known solution to resolve this problem is a reinstall of the operating system. Repair, upgrade, or reinstall of .NET framework have not been successful.

Issue Extended Logs not showing up in the Reports Server Database table tbLoggedEntities does not contain trend data. Environment Report Server Cause Extended Trend logs must reside on the ES and must have the "Include in Reports" parameter set to "True" Resolution Ensure the Extended Trend Log resides in the ES. If it is in an AS, you can create another Extended Trend Log in the ES with that as the reference. Ensure that all Extended Trend Logs that you wish to see in Reports have the parameter "Include in Reports" set to "True"

Issue When making modifications to a Functional Block program will this result in outputs cycling? Environment Enterprise Server Automation Server Functional Block Cause Functional Block programs operate by sending the signal of each block to the next connected block each program cycle. The functional block program also stores in its memory the last value of the block when committing a change and restarting the program. Due to the memory of the block values outputs of the Functional block program should normally avoid fluctuation when saving to the database. Situations where value will be held No change to logic impacting this output in save to program and Delay blocks are not used Situations where value can fluctuate Change to logic that directly impacts the output signal Use of Delay blocks in control logic for output The delay block will reset to the specified default value when you save the application and if this used in the control logic for your output it can result in a one program cycle fluctuation in the output value. Resolution To avoid any physical device damage when saving a change to the Functional Block program it is recommended to be cautious and use overrides while the program change is occurring. This can be done in software by forcing an output value (on IO module) or using Hand/Auto/Off (HAO) controllers on the output device. Use of these overrides will protect your physical equipment and allow you to validate the programming logic changes after saving.

Issue I/A Series MNL version 3 controller profiles are not shown in the list when adding a new LON device to a SmartStruxure Automation Server.  How do I add the template for one of those controllers to the Automation Server? Environment SmartStruxure 1.3 or newer Automation Server I/A Series MNL version 3 or earlier controllers. Cause Templates are not provided in SmartStruxure 1.3 for the older families of I/A Series MNL controllers Resolution Import a device template per StruxureWare Building Operation release 1.3 Technical Reference Guide section 40.14. This procedure is used any time the device template was not pre-defined or has not been imported into the AS. The templates for the older MNL family of controllers can be downloaded from the Download Center. You should also download the associated readme file so that you understand the arrangement of the files in the folders of the zip file. We suggest that you download and unzip the entire file to your computer using the folder structure contained in the zip file. The readme file lists the xif files contained in each of the xif folders. The xif files contained in the xif_40 folder are already contained in the SmartStruxure 1.3 system. When importing these templates into StruxureWare 1.3, you may get some warnings about SelfDoc strings and possibly errors about missing DRF types. Both issues can be ignored. If errors are reported regarding missing DRF types, click the [No] button to continue the import process.   After importing the template, you can then create the device under the LonWorks network as defined in the StruxureWare Building Operation Technical Reference Guide section 40.2. The template that you imported will be listed based on the name and profile of the device. You can assign a name of your choice (or use the default) for the created device. After device NeuronID or using the service pin process to send it from the controller, you then commission the added device. You should select the option "Keep current configuration in the device". Do not check the "Device application file" because the I/A Series MNL controllers do not use loadable executable files.

Issue What is the contact rating for a digital output (DO) within the StruxureWare Building Operation I/O modules? Environment Automation Server I/O Module Cause Information required for correct installation. Resolution Contact rating - 250 VAC, 30 VDC, 3 A  Click here to be linked to the DO-FC-8 and DO-FC-8-H - SmartX Controller Specification Sheet   Click here to be linked to the DO-FA-12 and DO-FA-12-H - SmartX Controller Specification Sheet

Issue ES will not start because only the WorkStation Software Professional license is installed and not the Enterprise Server License. Can both licenses be installed on the same computer ? Environment Enterprise Server Workstation License Cause The enterprise server will not run because only the workstation license is installed. Resolution Yes both the WorkStation Software Professional license and the Enterprise Server license can be installed in the same computer.  

Issue Where can I find documentation which explains what a Trend Log Comparison Report does? Environment StruxureWare Building Operation 1.3 Cause The Trend Log Comparison report provides a way for you to compare the output of the trend logs associated with a data point, such as the kilowatts for a power meter. The report provides similar reporting as the Trend Chart, however, you can export the report, schedule the report, and run the report using a Web browser and without access to WorkStation.   Resolution It is possible to read about Trend Log Comparison report in the manual Web report reference guide which you find on the Extranet under Products > StruxureWare Building Operation > Product information > StruxureWare > Building Operation 1.3 > Report server.  

Issue After a template has been loaded in the ES, you will not see this template listed in the list of templates on any of the AS devices that reside under that ES.  Environment Binding Templates Device Templates xif files DRF Kits Enterprise Server Automation Server Cause SmartStruxure designates separate levels between the AS and ES to prevent unnecessary distribution templates that will use up the memory in the AS.  For example, it is possible to have Binding Templates that have a great use in the ES but little to no use in the AS.  For this reason, you will need to take an extra step to load the necessary templates into the AS if needed. NOTE:  There is not currently a function to delete unwanted templates out of a device in SmartStruxure.  Make sure the correct template is selected before you complete the import process. Resolution You will be required to import that all of the necessary templates into the ES and all of the AS devices that may require a use for that particular template. This can be done by simply logging directly into the AS to load the template locally.

Issue StruxureWare for Building Operation User Interface Matrix Environment SmartStruxure Cause Need information about which User Interface Option has which features Resolution You can download the User Interface Matrix from The Exchange Download Center: User Interface Summary

Issue Assign a category to a large number of alarm objects without having to edit the alarm objects one at a time. Environment Automation Server Enterprise Server WorkStation Cause Categories can be used for several different reasons in a Workstation. After the alarms are created, it can be time consuming to go one by one to set a single property on a large number of alarms. The ability to edit many at once will save time. Resolution Create a Search object and set the filter to display the objects in question then select all the objects you want the set applied to. Choose the properties check box at the top of the list so that the properties window appears on the right hand side of the screen. You should see that all properties. When objects of different classes are in the Search, the properties that are common among the selected objects are editable. Go to the category field and browse to the desired category and select the category. Choose save or OK

Issue Get error message "Untranslated error" when adding a point under a B3 controller. Environment StruxureWare Building Operation version 1.3 Automation Server version 1.3 Cause A new B3 controller was added to the AS via "Learn" Resolution Manually add the B3 controller to the AS.

Issue The initialization of a panel does not adjust the size of objects in the panel. Once a panel is created, how to re-adjust each object's size in it? Environment SmartStruxure version 1.3 Cause When creating a panel in the WorkStation, the system does not have a step asking to adjust the size of each object (graphic, trend chat, etc.) in this panel. Users need to do additional setting in the WorkStation in order to change the layout. Resolution Create a panel according to the customer's demand. Right click on the panel just created, and select edit panel. In the right side panel, adjust the panel layout. Once the change is finished, click on the Save button on the top of the tab. Reopening the panel will find the panel now is planned as desired.

Issue Cannot get changed I/NET point or controller name to update in StruxureWare Building Operation Environment SmartStruxure I/NET integration Cause There is a designed feature for integrated I/NET objects within Building Operation.  Once an object is imported into SmartStruxure, it can be re-named and given description with more options than on the I/NET controller.  For this reason, when changing a point or controller name through the I/NET interface, it will not be updated in SmartStruxure.  All name changes should be done through the Building Operation Workstation interface. Resolution If you wish the StruxureWare Building Operation names to match the changed I/NET name, you have 2 options. Change the name manually in Building Operation Delete the point and re-upload the controller, or delete the controller and re-discover it NOTE: Do not change point names in SmartStruxure until after all converted graphics have been imported.  The import process requires the SmartStruxure name and I/NET name to match.

Issue Typically the master controller is at the end of the bus, but is it possible to place it in the middle? Environment AS b3 Cause Depending on the buildings wiring there could be a need to place the AS in the middle of the bus. Resolution The AS can be placed in the middle of the bus, but the terminating resistors must then be placed at both ends of the bus. This method wasn't officially tested in this manner by SQA, but it works similar to how a BCX 4040 does which can be placed in the middle of the bus in this fashion.

Issue I/NET alarms not coming into StruxureWare Building Operation as Alarms, but are showing up in Event Window Environment SmartStruxure StruxureWare Building Operation Cause In order for an event to register as an Alarm in SmartStruxure, there must be a SmartStruxure object in the Enterprise Server Resolution Ensure all Controllers generating desired alarms are visible in the I/NET interface. If they are not, use the device discovery feature to import them. Ensure all Controllers are up to date.  Right click upload any that are not. For alarms that originate from a Host or NPR, you will need to add these to the I/NET interface System Folder.  Right click on the I/NET Interface/System folder and add either a host or link as applicable.  Set the correct host or link number in the properties window.

Issue When extended trend object was opened in the Xenta 401 the "Loading properties" does not close down.  The controller appeared fine in all other respects. Environment Xenta 401 Cause In this case two technicians coincidentally attempted to access the same object at the same moment. Resolution Problem was resolved once the controller was downloaded.

Issue Problems after installation of Service Pack 1 Environment SmartStruxure 1.3.0 SP1 Build 10100 Cause The Service Pack must be installed on top of an existing 1.3.0.938 build of Building Operation Resolution To use the Service Pack: Install or verify installation of 1.3.0.938 Run the installers (see link below if you require additional detail) Be sure to select the "Upgrade" and not the "Uninstall" option  The Online help (link below) provides a step by step workflow for this Service Pack, so you require additional detail. http://help.sbo.schneider-electric.com/Topics/show.castle?id=9389&locale=en-US&productversion=1.3&a=1