Building Automation Knowledge Base

Issue Assign a category to a large number of alarm objects without having to edit the alarm objects one at a time. Environment Automation Server Enterprise Server WorkStation Cause Categories can be used for several different reasons in a Workstation. After the alarms are created, it can be time consuming to go one by one to set a single property on a large number of alarms. The ability to edit many at once will save time. Resolution Create a Search object and set the filter to display the objects in question then select all the objects you want the set applied to. Choose the properties check box at the top of the list so that the properties window appears on the right hand side of the screen. You should see that all properties. When objects of different classes are in the Search, the properties that are common among the selected objects are editable. Go to the category field and browse to the desired category and select the category. Choose save or OK

Issue Get error message "Untranslated error" when adding a point under a B3 controller. Environment StruxureWare Building Operation version 1.3 Automation Server version 1.3 Cause A new B3 controller was added to the AS via "Learn" Resolution Manually add the B3 controller to the AS.

Issue The initialization of a panel does not adjust the size of objects in the panel. Once a panel is created, how to re-adjust each object's size in it? Environment SmartStruxure version 1.3 Cause When creating a panel in the WorkStation, the system does not have a step asking to adjust the size of each object (graphic, trend chat, etc.) in this panel. Users need to do additional setting in the WorkStation in order to change the layout. Resolution Create a panel according to the customer's demand. Right click on the panel just created, and select edit panel. In the right side panel, adjust the panel layout. Once the change is finished, click on the Save button on the top of the tab. Reopening the panel will find the panel now is planned as desired.

Issue Cannot get changed I/NET point or controller name to update in StruxureWare Building Operation Environment SmartStruxure I/NET integration Cause There is a designed feature for integrated I/NET objects within Building Operation.  Once an object is imported into SmartStruxure, it can be re-named and given description with more options than on the I/NET controller.  For this reason, when changing a point or controller name through the I/NET interface, it will not be updated in SmartStruxure.  All name changes should be done through the Building Operation Workstation interface. Resolution If you wish the StruxureWare Building Operation names to match the changed I/NET name, you have 2 options. Change the name manually in Building Operation Delete the point and re-upload the controller, or delete the controller and re-discover it NOTE: Do not change point names in SmartStruxure until after all converted graphics have been imported.  The import process requires the SmartStruxure name and I/NET name to match.

Issue Typically the master controller is at the end of the bus, but is it possible to place it in the middle? Environment AS b3 Cause Depending on the buildings wiring there could be a need to place the AS in the middle of the bus. Resolution The AS can be placed in the middle of the bus, but the terminating resistors must then be placed at both ends of the bus. This method wasn't officially tested in this manner by SQA, but it works similar to how a BCX 4040 does which can be placed in the middle of the bus in this fashion.

Issue I/NET alarms not coming into StruxureWare Building Operation as Alarms, but are showing up in Event Window Environment SmartStruxure StruxureWare Building Operation Cause In order for an event to register as an Alarm in SmartStruxure, there must be a SmartStruxure object in the Enterprise Server Resolution Ensure all Controllers generating desired alarms are visible in the I/NET interface. If they are not, use the device discovery feature to import them. Ensure all Controllers are up to date.  Right click upload any that are not. For alarms that originate from a Host or NPR, you will need to add these to the I/NET interface System Folder.  Right click on the I/NET Interface/System folder and add either a host or link as applicable.  Set the correct host or link number in the properties window.

Issue When extended trend object was opened in the Xenta 401 the "Loading properties" does not close down.  The controller appeared fine in all other respects. Environment Xenta 401 Cause In this case two technicians coincidentally attempted to access the same object at the same moment. Resolution Problem was resolved once the controller was downloaded.

Issue Problems after installation of Service Pack 1 Environment SmartStruxure 1.3.0 SP1 Build 10100 Cause The Service Pack must be installed on top of an existing 1.3.0.938 build of Building Operation Resolution To use the Service Pack: Install or verify installation of 1.3.0.938 Run the installers (see link below if you require additional detail) Be sure to select the "Upgrade" and not the "Uninstall" option  The Online help (link below) provides a step by step workflow for this Service Pack, so you require additional detail. http://help.sbo.schneider-electric.com/Topics/show.castle?id=9389&locale=en-US&productversion=1.3&a=1

Issue Can the AS Network 8000 ASD Interface directly override a block output (DO or AO) in a MicroZone II controller on the ASD bus? Environment SmartStruxure, Automation Server, I/A Series Network 8000, ASD Cause The driver is not currently designed to perform direct override of block outputs. Resolution There are a couple of methods to perform a block output override. Directly connect to the ASD bus with XPSI and perform a System - Override to force a MicroZone II block output to a particular value for a designated period of time. Add logic to the MicroZone II application to enable overrides using the devices network control EMS AI and EMS DI inputs.

Issue Report server is unable to communicate with the Enterprise Server (ES). After configuring the reports server and then adding the report server to the ES (under -servername-\System\Report Manager) the "Reports" folder does not get added to the ES. It is however possible to log in to the Report server using the URL. The SmartStruxure reporting agent is running, the SQL installation is complete and working but nothing is logged in the SQL report database. Environment StruxureWare Building Operation 1.X.0 SmartStruxure WebReports  Cause Incorrect proxy settings on the network. Resolution Correct the proxy settings, which may well be controlled centrally by the IT department.

Issue Language Packs are required for each new release of SmartStruxure Environment EcoStruxure Building Operation Cause On each Change of revision, Maintenance, Service Pack, Hotfix or New Release requires the need for new Language Package Resolution The Language Pack is built for each specific version of Building Operation. There must be a language pack specifically built for each build, i.e., for 1.5.0.3003 you need a language pack built for that specific hotfix 1.5.0.3003 version. Example: One language pack is needed for Building Operation 1.5 and another language pack is required for Building Operation 1.5.1. Language Packs are available on the Exchange Extranet   For further information on Language Packages and how to install then refer to the Online Help Topic; Language Packages For more information on creating specific Language packages, please contact your corresponding regional category manager via the following email addresses: Americas: Americas.EcoStruxureBuilding@schneider-electric.com  EMEA: EMEA.EcoStruxureBuilding@schneider-electric.com  Asia Pacific: AsiaPac.EcoStruxureBuilding@schneider-electric.com

Issue Is it possible to prevent a user to be able to acknowledge certain alarms? Environment StruxureWare version 1.3 SP1 Cause It is possible to prevent a user group from acknowledge any alarms via the "Command permissions" in the Software permissions but when doing that the users can not acknowledge any alarms.   Resolution  To prevent a user from acknowledge certain alarms is to make the alarm, "read only" in the Software permissions for this user. 

Issue The license log from the license server can occasionally display the following message: "ERROR: Non-activation-capable daemon activation invoked with non-client-request event type" Environment Vista and Flexnet Licensing Cause There is no known cause. Typically, it is logged once daily in the Debug.log file right after midnight. Resolution Acresso support has recognised this as a bug in FLEXnet. There is no implication that this error message impacts your license server usage or performance. This error is benign and not known to cause licensing problems.

Issue When using a Windows 7 PC with regional settings set to Arabic or Saudi Arabia it is not possible to log on to ES from Workstation Environment StruxureWare Building Operation Workstation 1.3 Cause On a Windows 7 PC with .NET 4.0 installed if the regional settings are Arabic or Saudi Arabia a user cannot log on to the Enterprise Server from Workstation. This is not a problem with Webstation. Resolution This is only an issue with Windows 7 with .NET 4.0 which is the currently supported configuration (April 2013). The solution is to upgrade to .NET 4.5 or if required use Windows XP SP3 operating system. This has been tested on released version 1.3 and also 1.3.0 SP1 (build 1.3.0.10104-SP1).

Issue How long has an Automation Server been running since the last power cycle or reboot? Environment Automation Server SmartStruxure Device Administrator Cause The uptime of an Automation Server indicates how long the server has been operational since the last power cycle or system reboot. This is not currently visible in the StruxureWare Building Operation Workstation, but it is available through the Console interface in Building Operation Device Administrator. By monitoring the uptime of the device this can be a valuable diagnostic tool to determine if power loss occurred, crashes in Automation Server occurred, or other situations that might have resulted in a reboot and what time this occurred. Resolution In the Building Operation Device Administrator connect to an Automation Server (IP or USB) and select the "Open Console" option. Once logged into the Console issue the "uptime" command in the prompt. The uptime will be listed in Days, Hours, and Minutes as visible below: admin@AS-B-RKFDMW:~> uptime  14:18:20 up 1 day,  1:01, load average: 1.26, 1.16, 1.06   If you are using Report Server, this information is also available using SQL Server Management Studio from the Report Server PC. Enter the following query and the "Runtime" column will provide the current uptime for the specified ES or AS. SELECT Top (1) CAST(CURRENT_TIMESTAMP - DateTimeStamp AS Time) AS 'Runtime' ,DateDiff(Day, DateTimeStamp, CURRENT_TIMESTAMP) AS 'Days Up' ,DateDiff(HOUR, DateTimeStamp, CURRENT_TIMESTAMP) AS 'Hours Up' ,DateDiff(MINUTE, DateTimeStamp, CURRENT_TIMESTAMP) AS 'Minutes Up' ,DateDiff(SECOND, DateTimeStamp, CURRENT_TIMESTAMP) AS 'Seconds Up' ,[DateTimeStamp] ,[TYPE] ,[OriginatedServer] ,[OriginatedDevice] ,[SystemEventId] FROM [StruxureWareReportsDB].[dbo].[tbEvents] WHERE SystemEventId = 'Server initialized' AND OriginatedServer = '/Server 1' ORDER BY DateTimeStamp Desc   NOTE: Change the WHERE statement "OriginatedServer = '/Server 1'" so that '/Server 1' become '/yourServerName'

Issue Need to Export a Trend log file without using Reports Server Product Line EcoStruxure Building Operation Environment SmartStruxure Workstation Cause Customer needs a log file, but does not have Report Server Resolution In Workstation, right click on a Trend and create a new Trend Log List View Once the List populates, click on the Icon showing a green arrow labeled .csv Save the file to an appropriate location. If this is a frequent action, save the Trend Log List View Please Note that this feature is not available in WebStation  At v2.0 WebStation introduced the option to export to Excel, creating an XLSX file, this can be opened in Excel and saved as a CSV if required (this option is not available if WebStation is directly logged on to the AS/P/B)

Issue When doing a binding using relative path the folder name is included in the binding. When clicking on the relative path button the binding looks like it should without the folder name but it is no possible to save it like that. Environment StruxureWare version 1.3 Cause In the folder name a space was used.   Resolution When taking away the space in the name the relative bindings looked like the should, no folder name in them.

Issue Does the Enterprise Server license have a 'node count' like the server license in Niagara R2? Environment SmartStruxure Niagara R2 Cause Comparing the order processes between I/A Niagara R2 and SmartStruxure Resolution The Enterprise Server has an open license.  There is no 'node count' built into it as is the case with Niagara R2. Keep in mind that version 1.3 of SmartStruxure supports a maximum of 32 AS controllers (for optimum system performance).

Issue SmartStruxure integration to StruxureWare Data Center Expert via EcoStruxure WebServices Environment StruxureWare Building Operation EcoStruxure Web Services StruxureWare Data Center Expert 7.2.0 Cause There is a need to have StruxureWare Building Operation pass data to StruxureWare Data Center Expert using EcoStruxure Web Services. StruxureWare Building Operation Web Services is capable of both 'Serve' and 'Consume' functionality. However, StruxureWare Data Center Expert (version 7.2.0) is only capable of Web Services 'Serve' function. Resolution Use Modbus TCP instead of EcoStruxure Web Services if StruxureWare Data Center Expert is required to read from StruxureWare Building Operation. 

Issue Changing an I/NET DI to a DA does not show up in StruxureWare Building Operation Workstation Environment I/NET SmartStruxure Integration Cause After integrating I/NET to SmartStruxure the designed intent is to allow all point name changes and alarming to be done in SmartStruxure workstation.  If you delete a point and re-create it using the same point address, point name but a different point type, the change will not show up in SmartStruxure. Resolution To successfully change an I/NET point from DI to DA: Delete the Point using the I/NET Resident I/O Editor Re-create the Point using the I/NET Resident I/O Editor using the new point extension DA. YOU MUST change the point name in some way. Perform a Station Save Open Building Operation Workstation Right Click on the Controller and select Update.