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Warning Potential for Data Loss: The steps detailed in the resolution of this article may result in a loss of critical data if not performed properly. Before beginning these steps, make sure all important data is backed up in the event of data loss. If you are unsure or unfamiliar with any complex steps detailed in this article, please contact Product Support Services for assistance. Issue Not possible to see live values in a Xenta 700 Menta program from web interface or TAC Vista Can't see Menta online values in Xenta Server Control Applications graphical view The Menta application displays fine, but it's not possible to see the live values (true/false et c) Product Line TAC Vista Environment Xenta 731 Xenta 711 Xenta 721 Xenta 701 Xbuilder Menta Cause This is an uncommon error and the cause is not known, however it may occur when copying a HFB block within or between X700 Menta applications. Resolution In the Xbuilder projects folder, find the file [project name]\TargetImage\configdb\menta\mentablocks.xml and open it in Internet Explorer. Search for Menta blocks that have CodIndex='0' and note (copy) the GUID of those (for example 3C02F735-E375-45d0-99A8-6CFC402DE5D0). Now open the file [project name].xbp518 (in the project's root folder) with notepad or similar and search for these GUID(s). Note the Menta block(s) name (before the GUID) and the menta block type (just after the GUID), for example HFDI. Close all previously opened files (no save). Open the Xbuilder project normally, and open/edit the troublesome MTA. Search for the menta block(s) name and check that it also is the same block type (most likely a HFB block), then delete it. Create the block again with the same name (no copying from similar blocks!). Save and download the project to the X700. Now it should work fine viewing the live values in Control Applications. If still same issue, redo step 1-7, there may be other blocks with CodIndex='0'. Note: If you can't see the Menta application at all it's likely a different error, see Can't see the Xenta Server Menta program online in the browser.

Issue Replacement of the 7801 TAP. Product Line TAC INET Environment I/NET site with TAP configuration Cause Desire to upgrade or replace the old TAP configuration Resolution First of all, perform a good backup of the existing site. 7770, 7771, 7797, 7801 TAP replacement hardware explains the replacement of several TAP hardware devices. If the site has a 7801 TAP, the Xenta 527 would be a replacement choice. In I/O server instead of Link Type being Direct, it should be None. Then Enable the TCP/IP and put in the credentials for the Xenta 527. In Network Config, save Xenta 527 link Penetrate and save all below the Xenta 527 to DB Configure Host Mask for Host computer, as well as Xenta 527 The site technicians will need to follow the TCONs and manuals for the Xenta to Host pc, including the wiring and Host Computer configuration, and network connection. This is clearly explained. Also, for the sub controllers, Connect to the controller one at a time Select Edit, Controller, Configuration In the Distribution Parameters section, change the selection from Reliable Tap to None. Reset that controller by cycling power or pressing RED reset button Check the transactions window of AMT to ensure events coming in The site engineers/technicians will need to take time and looking through the material and changing out the TAP with a Xenta requires time and concentration so that it is a smooth transition.

Issue When using Send to Text to export controller points to a text dump, some points are followed by the following error. VidioId - The object type specified is invalid. Product Line Andover Continuum Environment Video Export Send to Text Cause These errors are usually caused by is a “null” value primed in the DB for those attributes Resolution These errors are benign and should be disregarded. See also Errors when exporting extended log points.

Issue For various reasons it maybe necessary to change a b3's device id, one way to accomplish this is using the RoamIO2 with the BACnet Service Tool. Product Line Andover Continuum, EcoStruxure Building Operation Environment B3 RoamIO2 BACnet Service Tool Cause The device ID of a b3 controller needs to be changed. Resolution Disconnect the b3 from the MSTP network and connect the RoamIO2 directly to the b3's service port. Launch the BACnet Service Tool and in the 'View' menu de-select 'By Networks' and 'BACnet Only' menu entries Click the green icon to make the RoamIO 2 join the MSTP network and discover the b3. (NOTE: If the b3 has not been previously assigned a valid MAC ID see How to change b3's mac ID using RoamIO service tool) Once you see the b3 in the object tree select it then switch to the grid view and double click on the device id value on the 'object-identifier' field. In the 'Property View/Set' window enter the new device id to set and click on apply. You should get a feed back of 'Success!' if the device id was changed.

Issue What are the different values for the Alarm Enable attribute on a Continuum object when viewed in a list view? Product Line Andover Continuum Environment Continuum Alarms All Infinity Controllers Cause The Alarm Enable attribute is a number that represents the binary combination of the 8 possible alarms that can be used on the "Alarm" tab of a Point or a Numeric. Resolution The screenshot shows a numeric that has 2 Alarms enabled, the binary combination of these 2 points would be 3 (Bit 1 + Bit 2). If a third alarm was added and enabled the Alarm Enable Value would change to 7 (1+2+4). If you disable the first alarm leaving just 2 & 3 Enabled the value would be 6 (2+4). The weighting of the 8 bits are: 1 2 4 8 16 32 64 128 When an alarm is not setup it defaults to 255, but if the alarm enables are all de-selected it will be 0. Although Plain English programs cannot write to this attribute you can change the alarm checking under different site conditions or by time of day using the Shunt alarm points 1-4, See Alarm Point Clarification.

Issue "Read-only because object refers to a standard file" when trying to change Menta application (.mta file) from TAC workstation. "File object is locked by another application" when trying to edit a Menta application (.mta file) (file is not marked as reserved) Product Line TAC Vista Environment Menta Workstation Cause If a standard file is used, it is not possible to edit the "local" Menta file. Other causes are explained in "File object is locked by another application" error when trying to edit Menta file. Resolution If the referenced file is supposed to be a standard file, locate and edit the file referenced. If the referenced file is not supposed to be a standard file: Click on the more button under the MTA tab in the properties for the device. Uncheck "Reference standard file object.

Issue Getting error unhandled exception when trying to run a report of extended log data Product Line Andover Continuum Environment CyberStation Cause ACCTrace reveal workstation is handling excessive extended log data (>100,000 lines in ACCTrace in a couple minute) Resolution In the CyberStation properties, set the 'Download extended log data from Controllers on the LAN' to false. Reboot CyberStation If reports runs ok now the Extended logging configuration should be revised. See Extended Logging gaps, performance and load balancing for more information.

Issue The alarms in the UNCs stop archiving to the Enterprise Server database. The process was working before and nothing was changed. Product Line TAC IA Series Environment I/A Series R2 using the Cloudscape database Cause The size of the Cloudscape database has grown too large. This may cause issues with the system. Resolution Reduce the size of the Cloudscape database by deleting older alarms and logs. Refer to this document for details on how you can delete old alarms and logs. For details on the CloudscapeAdmin utility mentioned in the document, refer to How to remove data for all logs prior to a specific date in a Niagara R2 Enterprise Server. Switch to using a SQL database instead of the default Cloudscape database if there is a requirement to keep old alarms and logs for a longer period. There isn't a known limit where the size of the Cloudscape database can grow before the possibility of problems starting to occur. It is different for each site. As a guideline, it is recommended that SQL database be used if the size of the Cloudscape database has to be greater than 2GB.

Issue Require LonWorks shadow device object for Danfoss device with program ID 80:0:8:3c:a:84:4:11 Product Line TAC IA Series Environment I/A Series R2 Cause The lonDanfoss module prior to version r2.301.529 does not have the shadow device object for Danfoss device with program ID 80:0:8:3c:a:84:4:11. Some NCIs cannot be read if a DynamicDevice is used. Resolution The shadow device object for Danfoss device with program ID 80:0:8:3c:a:84:4:11 (VltFc100V121) is available in lonDanfoss JAR file version 2.301.529a. You can download the JAR file here. This is also available in I/A Series R2 version r2.301.532. Refer to How to install an I/A Series R2 JAR File for the procedure to install an updated JAR file to an I/A Series installation.

Issue Opening a graphic page, selecting an ATS, then modifying it to make changes or just clicking OK, the ATS disappears. Product Line TAC INET Environment I/Net Seven revisions 2.15 and higher but below 2.40. Cause The ATS editor comes up and allows the user to makes changes, once it is done and Okay is selected the ATS itself disappears because there is something on the OS itself that overwrites it. Resolution Uninstall I/NET according to Procedure for uninstalling I/NET Seven on a stand-alone host. Once removed, install I/NET according to Installing I/NET Seven MSDE on new Dell PCs and Laptops. Copy back all relevant pages and go through the sequence again to verify that it has resolved the issue. If the above steps do not work, then upgrade to the latest 2.4x version.

Issue When a BAS animation is created, the object assigned and the graphic is run, the animations do not move or rotate. Product Line Satchwell Sigma Environment Sigma Graphics Animations BAS Cause A legacy BAS animation has been used in Sigma (for a Sigma animation see Sigma Animations are not moving in Sigma Graphics). Resolution Identify the animation file in c:\sigma\data\graphics\animations\legacy\bas and open with Microsoft Paint and note the no. of frames across and no. of rows. Open the properties page of the animation. Change the Frames Across and Num Frames (rows x frames across). Example: ANI153 will be Frames Across = 4 Num Frames = 4

Issue A service that requires the system to be open has been accessed prior to successfully opening the System object. TAC Vista System Plug-In The system is not open. (Subsystem: LNS, #67) Error: LNS #67 lcaErrSystemNotOpen Product Line TAC Vista Environment LonMaker Vista LNS Cause There are many circumstances that could cause this. For example, if you call the Validate method to validate a network database before opening the system, or if you call the Backup method to copy a network database before opening the system, this exception will be thrown. Resolution If registering or launching the TAC System Plug-in results in the error "System is not open, LNS #67" followed by "TACOSSysPin.Document launch failure Exception occurred," and "lnsplugin.api launch failure," then your LNS credits may be corrupted despite indications that they are not. First reboot and try again. If still fails, replacement credits have to be reordered from Echelon. See description of LNS #147 in Error message in Vista System Plug-in: LNS System access failure, (Subsystem: NS,#147). It is also possible to get LNS #67 without having corrupted credits. This has been seen a couple of times on databases that are upgraded from LNS 3.1 to LNS Turbo. It seems to be hit or miss whether the upgrade will cause this issue or not. The Licensing Upgrade 2006 discussed in LNS #147 should be installed. Defragmenting the computer can also cause this corrupted credits with no indication and a TACOSSysPin error. Replacement credits will fix the issue even though there is no indication that they are corrupted.

Issue Turned on the computer and the SigmaX is not working. It appears the registration has been lost as the SigmaX Id code has changed. Where can a new SigmaX code be obtained? Getting an error "No Seats Available" and the PC id has changed. Product Line Satchwell Sigma Environment Sigma SigmaX Cause SigmaX registration uses the leading Ethernet port Mac address to calculate the laptop (SigmaX) Id. Enabling or disabling any Ethernet adaptors will change the Laptop Id code. For example; Enabling or disabling a wireless connection. Placing the laptop into a docking port. Resolution SigmaX 7.0.9 does not require an unlocking code, if your using an older version of SigmaX you will need to uninstall SigmaX and install SigmaX version 7.0.9. Latest version of SigmaX download provides some information on the changes in SigmaX version 7.0.9 and provided a link were the software can be downloaded. With the release of SigmaX 7.0.9 the following procedure is no longer required and will not be available in 2017 Reset the Ethernet connections and confirm the SigmaX Id Code is the same as before. -- OR -- Obtain the PC Id number by running the registration utility C:\SigmaX\Bin\RegSigmaX.exe. Request a new SigmaX unlock code by either; Registering on line at https://sigmaxregistration.schneider-electric.com/ Instructions on how to register for new SigmaX code can be found in SigmaX is requesting an unlocking code. Contact Product Support Services

Issue Preset isn't working, but video pops up Product Line Andover Continuum Environment Cyberstation Windows XP Windows Vista Windows 7 Windows Server 2003 Windows Server 2008 Cause If record on alarm isn't selected for at least 1 second then the preset will not work Resolution Set record on alarm for at least one second Check that time between the DVR/NVR, Cyberstation and Controllers are in synch Teach Cyberstations and restart Cyber Ensure that none of the Cybers have an error or crash on accvideorecordingsrvc.exe, if so restart Cyber on that PC and try the PTZ alarm again If this is selected then configure the video.log to gather information for PSS For additional information, see How to create a log file for troubleshooting video integration issues in Continuum.

Issue The last 4 inputs on a SCU1280 unit are not working properly. Product Line TAC INET Environment SCU 1200, SCU 1280, SCU 1284 Cause The controller is in single address mode. Resolution The last 4 inputs are activated by making the SCU1280 a 2 station (dual address) unit. Try turning on Dip Switch 6 and see if these inputs start working. For more information, see SCU dip switch 6 for dual station addressing.

Issue Does TAC Vista Support MySQL Server? Product Line TAC Vista Environment TAC Vista MySQL Cause User may wish to integrate TAC Vista with a MySQL installation for access to data or reporting. Resolution TAC Vista can not support MySQL Server. It only supports various types of Microsoft SQL Servers. For details, please refer to the compatibility matrix which is available on Exchange Extranet, or refer to Software and Firmware compatibility matrix for older versions of I/NET, Vista, Andover Continuum, Satchwell Sigma, I/A Series, and StruxureWare Building Operation.

Issue Steps to remove I/NET Seven software and SQL database from a stand-alone PC, then install a later version of I/NET Seven Product Line TAC INET Environment I/NET site Cause Need to replace existing I/NET software on a computer. Resolution Remove I/NET Seven and MSDE using the Add & Remove Programs utility in Windows Control Panel. Go to Windows Explorer and delete the I/NET Seven and SQL Microsoft Server folders. Go to the Icon called “My Computer” / Manager / Local Users / User / and delete the file called “INMProxy”. Empty the Windows Recycle Bin before beginning the new install. Check compatibility by using Software and Firmware compatibility matrix for older versions of the traditional product lines.

Issue Does Continuum support Windows Server 2012? If not, are there plans for supporting this in a future release? Product Line Andover Continuum Environment Continuum Windows Server 2012 Windows 8 Cause Unsure of the roadmap for support for Windows 8 and Windows Server 2012. Resolution The current version of Continuum (v1.94) only supports up to Microsoft Server 2008 R2 (SP1). The next release of Continuum may support MS Server 2012 if that is the OS commonly available at the time the product is qualified. Update from Marketing "Today the support for Windows 8 and Windows Server 2012 is under investigation both from Technology and Market/IT adoption perspective; hence at this moment no timeline nor any commitment for its support can be provided" This won't be addressed until the OS becomes adopted more by the general market. For details on supported Operating Systems for Continuum, consult the Compatibility Matrix link found in Software and Firmware compatibility matrix for older versions of the traditional product lines.

Issue Can the Continuum OPC Server be configured to run as a service to enable the application to start without a user having to log on to the relevant machine? Product Line Andover Continuum Environment Continuum OPC Server Cause Need to have OPC Server running without requiring a user to logon to Windows to start the application. Resolution The OPC Server can not be run as a service. It can only be run as an application which will require a user to logon to Windows and start the application. See OPC Server further information on OPC Server.

Issue When adding a workstation to be used for security can I use a SEC version of the software even though other workstations have Integrated (INT) security keys for HVAC parts of the system? Product Line Andover Continuum Environment Continuum Workstation and Web Client all versions Security Key Dongle Cause Mixing Security key options on different workstations could have undesired effects. Resolution It is not recommended to mix the security key options on different workstations, Continuum uses the Security levels to determine exactly what information a User can see or change. So any system user should be able to log onto any workstation in the system and see the same information. All Keys should also support the same I/O point count and Cyberstation version to operate correctly. An exception to this may be the badging option -B that may only be required on certain workstations. See What are the different options on the CyberStation security key? for a full list of options.

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Not possible to see live values in a Xenta 700 Menta program

Replacement of the 7801 TAP

Object type Specified is invalid when exporting points

How to change b3's device ID using the RoamIO service tool

How is the AlarmEnable attribute derived?

"Read-only because object refers to a standard file" when editing Menta from Workstation

Getting error unhandled exception when trying to run a report of extended log data

Alarms stop archiving to the Enterprise Server database

Require LonWorks shadow device object for Danfoss device with program ID 80:0:8:3c:a:84:4:11

ATS Disappearing from a graphic page

BAS Legacy Animations are not moving in Sigma Graphics

The system is not open. (Subsystem: LNS, #67)

SigmaX Code no longer works

Cyberstation PTZ preset is not working when a video alarm is triggered

SCU12XX inputs not working

TAC Vista does not support MySQL Server

Remove I/NET Seven software and SQL database from a stand-alone PC, then install a later version

Does Continuum support Windows Server 2012?

Continuum OPC Server cannot be configured to run as a service

Can you mix HVAC and Security versions on the same system?

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