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Issue SmartStruxure Lite provides Script library and Firmware upgrades through a password protected website. Product Line EcoStruxure Building Expert Environment SmartStruxure Lite (SSL) Cause Requesting further documentation, firmware, and login credentials to the SmartStruxure Lite website (SmartStruxure Lite Solutions) Resolution SmartStruxure Lite can be purchased over the counter by anyone. To get access to the SmartStruxure Lite website for downloading firmware,scripts, and further documentation, site engineers will need to go through the training program. Until this is completed, they will need to seek support from a trained SE partner or branch for support.

Issue Errors in Vista Workstation alarm window: "Failed to execute report XXXXX-YYYY, Error in "DDE Execute" command[27]" "Warning logged in B0WARLOG.TXT on node XXXXXX" Contents of B0WARLOG.TXT: "Could not open report XXXXX-YYYY, hRes=[-2147467261]Invalid pointer" Product Line TAC Vista Environment Vista Server Microsoft Windows 7 Microsoft Windows Server 2008 Cause Vista Server does not support running as a service under the local system or interactive user account. A PC account that has local administrator rights must be used to run Vista Server. Resolution Follow the registration instructions for Vista Server in Registering/Unregistering TAC Vista Server as a Windows service when registering TACOS.exe as a service.

Issue What is the best way to update Modbus RTU points through the X Driver? Product Line Andover Continuum Environment Continuum Modbus RTU XDriver Cause Requesting values directly will cause additional polling to occur and may conflict with the Plain English polling program. Resolution Polling of the X Driver points should be performed by a single Plain English program (or sequenced programs) that ensure only 2 requests are made per second (See Typical data throughput rates for Modbus XDrivers). Whenever programs, graphics, alarms, list views etc are going to be used to read the X Driver values then annex points should be used. An Annex point is a numeric point (not an X Driver point) that will get automatically updated by the X Driver if its name is put into Parameter 6 of the X Driver point. Annex points are required for block reads, but even if you are doing an individual value read, this is the most efficient way of mapping the X Driver point value into another point that can be used by the rest of the system. Another advantage of using annex points is that if an invalid or bad value is received by the X Driver, it does not update the Annex point even though sometimes the X Driver point itself can go to a NotSet or a 0 value until the next valid read is received. The annex point always holds the last known good value. Also see Using Modbus RTU X Driver to connect to PM700 and PM750 Power meters for an example application for polling Schneider Electric power meters.

Issue What is the correct cable to use to communicate with the NPR 2000 via its serial port? Product Line TAC INET Environment I/NET Site Cause The getting Started book incorrectly specifies that you may connect the com port of the computer to the com port of the NPR 2000 using a standard serial cable. Resolution The correct cables are the same cables used to connect to a 77xx01 emutap, the CBL072. Cable Connectivity to I/NET has more information on this cable.

Issue Satchwell "AMS" and "AMSH" series Spring Return Rotary Actuator requires replacement by S-E M700 Spring Return Linear Actuator due to obsolescence. Product Line Field Devices Environment Satchwell "AMS" series Spring Return Rotary Actuator installed on Satchwell MJF, MZ, MZF, VJF, VSF, VZ or VZF series Plug and Seat Valve Body. Satchwell "AMSH" series Spring Return Rotary Actuator installed on Satchwell MZF or VZF series 125mm and 150mm Plug and Seat Valve Body. N.B. Where a Satchwell "AMS" series Spring Return Rotary Actuator is installed on a Satchwell VV Butterfly Valve Body then NO simple Actuator replacement is available. See Replacement of Satchwell V V series Butterfly Valve Body Cause Obsolescence of Satchwell AMS and AMSH series Spring Return Rotary Actuator. Resolution The new actuator is 24Vac and the control signal will need to be converted from 230Vac to 24Vac, this could be achieved by a transformer and 2 off 230Vac relays. The old signals switch the coils of the relays. The relay contacts switch 24Vac to the new actuator. Replace Satchwell AMS or AMSH series Spring Return Rotary Actuator with S-E M700 Spring Return Linear Actuator and Linkage Kit: AMS = M700 + L7SV (880-0126-000) Linkage Kit. N.B. M700 is available with two different spring return actions M700 - SRSU (880-0430-000) = Spring Return Spring Up ( M700 - SRSU will CLOSE a Satchwell Valve.) M700 - SRSD (880-0440-000) = Spring Return Spring Down ( M700 - SRSD will OPEN a Satchwell Valve.) Should the Satchwell AMS series Actuator include a wired Auxiliary Switch then the following S-E M700 Actuator specifications which include 2 independent 24 volt 4 amp AC-1 rated SPDT Auxiliary End Point Switches should be considered as appropriate: M700 - S2 - SRSU (880-0431-000) M700 - S2 - SRSD (880-0441-000) Alternatively Auxiliary Switch Pack S2 (880-0104-000) - Two independent 24 volt 4 amp AC-1 rated SPDT Auxiliary End Point Switches may be purchased separately permitting local installation. Particular care should be taken when selecting a TAC Forta M700 Spring Return Actuator to replace an existing Satchwell AMS Spring Return Actuator. Please refer to Replacement of Satchwell "AL..S" series Spring Return Linear Actuator. Please check the latest catalog for current equipment.

Issue Mixing version of Sigma data Product Line Satchwell Sigma Environment Opening customer's Sigma data files in Sigma on another computer. For example: an engineer needs the site information on his laptop while carrying out a maintenance visit. Cause When a specific Sigma version is loaded onto a computer, only data files from the same Sigma version should be used. Resolution It is known copying over the whole Sigma folder from another version of Sigma to your computer can appear to work, this should not be done. Any files that have been looked at, on another computer, in this way should not be restored onto the customers machine. Some issues caused by doing this will not always be obvious as many of the Sigma tasks are completed in the background. The site could be left with a potential issue or corrupted files. Rather than uninstalling Sigma and re-installing the correct versions on the main computer operating system, Virtual machines each with different Sigma versions could be created. Further information, showing Sigma release numbers against Build numbers, can be found in How to identify the Sigma Version installed on a Computer.

Issue An error message indicates that EPICLM.exe can't be found in data1.cab using the Epi integration for badging or a 1309 when installing Cyberstation Product Line Andover Continuum Environment Windows XP Windows 7 Windows Server 2003 Windows Server 2008 Cause Kaspersky Anti virus is identifying and removing the file from the data1.cab during a scan. Resolution Place the cab file or the EPICLM.exe as an exclusion in Kaspersky's or EST NOD32 scan. For additional information see Kaspersky's website. http://support.kaspersky.com/4084 Note: The data1.cab file may need to be restored from the original CD or Continuum install zip file and then uninstall/reinstall EpiBuilder with the exclusion list in place to repair the problem. See Uninstalling and reinstalling EpiBuilder or error opening EpiDesigner configuration database for more information.

Issue Need to log a User off of a Continuum Workstation from a remote Cyberstation. Product Line Andover Continuum Environment Continuum Cyberstation Cause No documented solution on how to log off a remote Workstation. Resolution If you know the name of the User that is currently logged on, you can open that User object from another Workstation and disable the user. This will immediately log that user off of their current session in Continuum and lock them out of the system until their User object is re-enabled. To determine the name of the User, you can use the solution in Is there a way to determine who is actively logged into CyberStation and onto which workstation? to determine what users are currently logged on to Continuum using the Activity Log.

Warning Potential for Data Loss: The steps detailed in the resolution of this article may result in a loss of critical data if not performed properly. Before beginning these steps, make sure all important data is backed up in the event of data loss. If you are unsure or unfamiliar with any complex steps detailed in this article, please contact Product Support Services for assistance. Issue When Vista Server is started the startup process just hangs. Product Line TAC Vista Environment Vista Server 5.x Cause There can be several causes for this issue. A common issue with this situation is the Vista database has been restored from site without the Lonworks NL220 or LonMaker database. When the Vista server is opened it is unable to contact the Lonworks database and repeated attempts cause the server to hang. Resolution It is possible to prevent the Vista server communications as well as other parts of the Vista server communication. Reference TAC Vista dll Manager to download a tool from the Community that will allow you to disable DLL files and find the cause of the issue. If you are seeing the scenario as stated in the above cause, you would disable Option "10: Network communication" and "11: Field bus communication" in this tool then select the Update button You must remember to enable the options once you have finished with the site database. If you forget to do this the Vista server will not function correctly when you want to run a live database.

Issue Drop downs not visible on secondary monitor used with I/NET Product Line TAC INET Environment Windows XP I/NET Seven 2.41 Cause As of 2.41 I/NET is not intended to be a multiple monitor platform Resolution Modify the display settings to configure the monitor with the I/NET display as the primary monitor Upgrade to I/NET 2.41 using Windows 7 as this problem has not been seen with this specific installation Use I/NET on your primary monitor and AMT on your secondary monitor. If it doesn't work, please refer to Drop list of point control in I/NET summary on secondary monitor does not work.

Issue Launching Menta by opening an MTA file causes a Buffer Overrun Error The error message: "Buffer overrun detected ... A buffer overrun has been detected which has corrupted the program's internal state. The program cannot safely continue execution and must now be terminated." Product Line TAC Vista Environment Menta Cause Menta's buffer for opening files is limited; if the file you are trying to open by double-clicking has a very long path (of 142+ characters), you will receive the Microsoft Visual C++ Runtime Library Buffer Overrun error message. Resolution Work arounds: Shorten the path to the Menta file. If it is possible to decrease the number of subdirectories or the length of the directory names to make the total path length less than 142 characters, this will correct the problem. Note: Never modify a Menta file name within Windows; only change Menta file names using the Menta application by using "Save As..." from the File menu. (See "Cannot open file" error when opening a Menta file for resolution if this occurs.) If it is not possible or practical to change the path to the file, files with long paths can still be opened by launching Menta using the Start Menu or a desktop icon. Select File > Open and browse to the Menta file, then click "Open". Opening the file via this method will expand the path length limitation to over 200 characters.

Issue Which substitution codes are available for write to file notification objects? Customer wishes to write dynamic values to file. Product Line EcoStruxure Building Operation Environment StruxureWare Building Operation 1.3/1.4 Cause When using write to file notification objects it may be desirable to have dynamic text containing actual values etc. Resolution For write to file notifications, the substitution codes can be used in the message but not in the file name. A substitution code for notifications has the form @([property]) where [property] is replaced by one of the alarm properties. If you use a substitution code that is invalid for the specific alarm event, the substitution code is replaced by an empty string. For alarm email notifications, see Displaying different properties of an alarm in an email notification.

Issue Cannot attach the Network interface to Lonmaker database when the Vista Server (Tacos) is started as a service. The error message is that the 'NIC interface is not connected'. Product Line TAC Vista Environment Echelon Lonmaker 3.1 Echelon Lonmaker 3.2 TAC Vista (all versions) Cause When updating Lonmaker and Vista databases as applications, it is important that Lonmaker be started first. Failure to do so can result in issues like this when Vista is reconfigured to start as a service. Resolution To get Vista and Lonmaker running together: Stop the Vista service and unregister it. If using a Loytec interface, set the Loytec Legacy Driver to run as a service (click the Advanced tab in LConfig). Start Lonmaker and attach the correct network interface. Ensure that Lonmaker is online. Start Vista Server as an application. From Lonmaker open the System Plugin. In the TAC Network properties, check that the correct network interface is selected. Update the Vista database. Start Vista Workstation and check that everything is online. Stop Vista and Lonmaker. Reregister Vista as a service. For details of these operations see Registering/Unregistering TAC Vista Server as a Windows service. Also see section 16.3 of the TAC Vista Technical Manual.

Issue Installing I/NET and Vista on the Same PC Using I/NET with MSDE for File Equalization Product Line TAC INET, TAC Vista Environment I/NET 2.31 with MSDE Vista 5.1.4 with SQL2005 Express Windows XP Cause When Installing I/NET and Vista on the same PC and MSDE is desired for use with I/NET, I/NET must be installed first. If you are not using MSDE, please see Installation guidelines for installing I/NET and Vista on the same PC. Resolution Completely Remove I/NET, Vista and all versions of SQL and MSDE from the system. See Verify in Windows Registry all items are deleted after uninstall of I/NET Seven and MS SQL and How to uninstall and completely remove TAC Vista 5 for more details. Begin the I/NET Installation Select MSDE for the database installation. Complete I/NET and MSDE installation Install Vista Start Vista Server Start I/NET Configure I/NET as a Filemaster Build Database or restore from a backup.

Issue Does Vista support virtualization? Will Vista run on a virtual PC, VMware, virtual environment? Product Line TAC Vista Environment TAC Vista all versions VMWare, Player, Workstation and Server Microsoft Virtual PC Cause For many companies, the largest benefit of server virtualization is in reducing the amount of hardware that is required to run all the software needed by the business. Consolidating servers using a virtualization process not only provides savings in terms of how many physical machines must be bought and maintained, but also potentially reduces the amount of physical space that a company needs for its servers or data centre. Resolution Virtualization is a term that allows software in emulating environments, such as VMware / Virtual PC. These software packages emulate a PC environment so that many computers appear to be running on one single machine, thus “virtualization”. The general impression is that the emulation packages work very well. The user must be familiar with the emulating product in order to be able to do the correct settings. No matter if it runs on PC hardware or in an emulating environment, the specific product is supported given the problems are related to the Software itself, but not for problems related to the environment it runs on. Particular note and understanding is required when dealing with multiple applications trying to access a single piece of hardware, such as serial ports, USB and the like. Please see the following TPA-MALI-09-0013.00 for additional information. Also note that Vista Licensing system is NOT supported when using Remote Desktop. Refer to the following article for further details: Windows Remote Desktop (RDP) is not supported by the TAC Vista Licensing system.

Issue Xenta 102-AX temperature sensors reading in the range of 130°F (54.4°C) when they should be closer to room temperature. Wiring has been checked and everything appears correct. What kind of temp sensor do I use for a 102-AX? Product Line EcoStruxure Building Operation, TAC Vista Environment Xenta 102-AX ETD-1xx duct temperature sensors ETR-1xx room temperature sensors STR-1xx room thermostats Cause Every other Xenta controller uses a 1.8k-ohm thermistor as a standard. Because the Xenta 102-AX is a modified version of the I/NET MR-VAV-AX, it still uses the 10k-ohm thermistors native to the I/NET product line. Resolution The Xenta 102-AX uses 10k-ohm thermistors. See 10k Thermistor compatibility with Xenta controllers for detailed information on the thermistor curve that is acceptable. Approved sensors are: ETD-2xx duct temperature sensors ETR-2xx room temperature sensors STR-2xx room thermostats STD-2xx duct temperature sensors

Issue Using anti-passback and the transactions are delayed by 5 (or more) seconds after the actual card is presented to the reader. During this period (while LED is green) no additional transactions are been recorded to AMT Transaction window. As a result of this the anti-passback is not working for the concurrent swipes. The interval time between 2 swipes in the controller is configured to 2 seconds. We have tried changing it to zero, but we are not seeing more than transaction within this period come through to AMT. Product Line TAC INET Environment I/NET Seven 2.xx – with Anti-passback Cause When using anti-passback this is usually caused when you have defined the Door Sense setting in the Door Editor and it is either physically not wired or not working. By default this setting is set to Normally Open. If you have this setting set to normally open or normally closed - the strike will remain energized until the system detects that the door has opened through the sense switch or the strike duration has elapsed, whichever occurs first, the default strike duration setting is 5 seconds. This means any badges that occur during this time are ignored; (only when anti-passback is enabled). Changing the Intercard interval will not make any difference in this situation. Resolution If the door status is not been monitored, you must set the door sense to none. If you are monitoring the door sense then make sure that the door sense activates on each card presentation so that the system recognizes the individual as entering the ‘zone’, therefore allowing the next card to be read. Note: Implementing anti-passback also requires that you define access control zones. When you use Anti-passback in the true sense it is strongly recommended to use the door sense switch, this is to ensure the individual has actually entered that zone. In situations where this is not possible you can tell the system to ignore the door status by setting the door sense to none, it will then assume that the individual has entered the zone and provide the transaction thereof once the strike duration has expired. In this case the door strike must be configured to suit the environment. Anti-passback requires that a door controller have both an entry reader and an exit reader. An elevator door controller will support only an entry reader, and therefore, will not support anti-passback. Refer to TCON 300 Chapter 9 – Access Control Anti-passback section for further information. I/NET Anti-Passback (APB) rules may also be of assistance in setting up Anti-passback.

Issue Network 8000 Ethernet networks experiencing the following symptoms should be upgraded: GCM panels reporting repeated off-line / on-line messages NIM lock-ups requiring power cycling to recover Loss of global data sharing with Network 8000 (RNET and SNET transmissions fail) Product Line TAC IA Series Environment Network 8000 GCM Ethernet NIM, part number GCM-ETH-001 Network 8000 GCM-86000 Series controller (GCM-86120, GCM-86110, LNC-100, SIM-CCN, SIM-MTECH, SIM-YORK, SIM-TRANE) 802.3U Ethernet (100 Mbps) or 802.3z gigabit Ethernet (1000 Mbps) backbone network Cause Ethernet NIM performance was enhanced in revision 11.2T. Resolution Upgrade all NIMs on the network to firmware revision 11.2T, with the single exception of any with revision 11.2P firmware. Click here to see Announcement 01-105 for more details. For details on the REVISED Flash clear procedure, see the NIM Networking and Configuration Guide, F-25955-4, Chapter 2, section titled "Special NIM Address Switch Functions". Click here to see the procedure. Please reference Verifying the current firmware revision of a Network 8000 GCM and if an upgrade kit is available regarding Network 8000 firmware, including current revisions and upgrade kit part numbers.

Warning Potential for Data Loss: The steps detailed in the resolution of this article may result in a loss of critical data if not performed properly. Before beginning these steps, make sure all important data is backed up in the event of data loss. If you are unsure or unfamiliar with any complex steps detailed in this article, please contact Product Support Services for assistance. Issue Not possible to see live values in a Xenta 700 Menta program from web interface or TAC Vista Can't see Menta online values in Xenta Server Control Applications graphical view The Menta application displays fine, but it's not possible to see the live values (true/false et c) Product Line TAC Vista Environment Xenta 731 Xenta 711 Xenta 721 Xenta 701 Xbuilder Menta Cause This is an uncommon error and the cause is not known, however it may occur when copying a HFB block within or between X700 Menta applications. Resolution In the Xbuilder projects folder, find the file [project name]\TargetImage\configdb\menta\mentablocks.xml and open it in Internet Explorer. Search for Menta blocks that have CodIndex='0' and note (copy) the GUID of those (for example 3C02F735-E375-45d0-99A8-6CFC402DE5D0). Now open the file [project name].xbp518 (in the project's root folder) with notepad or similar and search for these GUID(s). Note the Menta block(s) name (before the GUID) and the menta block type (just after the GUID), for example HFDI. Close all previously opened files (no save). Open the Xbuilder project normally, and open/edit the troublesome MTA. Search for the menta block(s) name and check that it also is the same block type (most likely a HFB block), then delete it. Create the block again with the same name (no copying from similar blocks!). Save and download the project to the X700. Now it should work fine viewing the live values in Control Applications. If still same issue, redo step 1-7, there may be other blocks with CodIndex='0'. Note: If you can't see the Menta application at all it's likely a different error, see Can't see the Xenta Server Menta program online in the browser.

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