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Issue Getting error unhandled exception when trying to run a report of extended log data Product Line Andover Continuum Environment CyberStation Cause ACCTrace reveal workstation is handling excessive extended log data (>100,000 lines in ACCTrace in a couple minute) Resolution In the CyberStation properties, set the 'Download extended log data from Controllers on the LAN' to false. Reboot CyberStation If reports runs ok now the Extended logging configuration should be revised. See Extended Logging gaps, performance and load balancing for more information.

Issue The alarms in the UNCs stop archiving to the Enterprise Server database. The process was working before and nothing was changed. Product Line TAC IA Series Environment I/A Series R2 using the Cloudscape database Cause The size of the Cloudscape database has grown too large. This may cause issues with the system. Resolution Reduce the size of the Cloudscape database by deleting older alarms and logs. Refer to this document for details on how you can delete old alarms and logs. For details on the CloudscapeAdmin utility mentioned in the document, refer to How to remove data for all logs prior to a specific date in a Niagara R2 Enterprise Server. Switch to using a SQL database instead of the default Cloudscape database if there is a requirement to keep old alarms and logs for a longer period. There isn't a known limit where the size of the Cloudscape database can grow before the possibility of problems starting to occur. It is different for each site. As a guideline, it is recommended that SQL database be used if the size of the Cloudscape database has to be greater than 2GB.

Issue Require LonWorks shadow device object for Danfoss device with program ID 80:0:8:3c:a:84:4:11 Product Line TAC IA Series Environment I/A Series R2 Cause The lonDanfoss module prior to version r2.301.529 does not have the shadow device object for Danfoss device with program ID 80:0:8:3c:a:84:4:11. Some NCIs cannot be read if a DynamicDevice is used. Resolution The shadow device object for Danfoss device with program ID 80:0:8:3c:a:84:4:11 (VltFc100V121) is available in lonDanfoss JAR file version 2.301.529a. You can download the JAR file here. This is also available in I/A Series R2 version r2.301.532. Refer to How to install an I/A Series R2 JAR File for the procedure to install an updated JAR file to an I/A Series installation.

Issue Opening a graphic page, selecting an ATS, then modifying it to make changes or just clicking OK, the ATS disappears. Product Line TAC INET Environment I/Net Seven revisions 2.15 and higher but below 2.40. Cause The ATS editor comes up and allows the user to makes changes, once it is done and Okay is selected the ATS itself disappears because there is something on the OS itself that overwrites it. Resolution Uninstall I/NET according to Procedure for uninstalling I/NET Seven on a stand-alone host. Once removed, install I/NET according to Installing I/NET Seven MSDE on new Dell PCs and Laptops. Copy back all relevant pages and go through the sequence again to verify that it has resolved the issue. If the above steps do not work, then upgrade to the latest 2.4x version.

Issue When a BAS animation is created, the object assigned and the graphic is run, the animations do not move or rotate. Product Line Satchwell Sigma Environment Sigma Graphics Animations BAS Cause A legacy BAS animation has been used in Sigma (for a Sigma animation see Sigma Animations are not moving in Sigma Graphics). Resolution Identify the animation file in c:\sigma\data\graphics\animations\legacy\bas and open with Microsoft Paint and note the no. of frames across and no. of rows. Open the properties page of the animation. Change the Frames Across and Num Frames (rows x frames across). Example: ANI153 will be Frames Across = 4 Num Frames = 4

Issue A service that requires the system to be open has been accessed prior to successfully opening the System object. TAC Vista System Plug-In The system is not open. (Subsystem: LNS, #67) Error: LNS #67 lcaErrSystemNotOpen Product Line TAC Vista Environment LonMaker Vista LNS Cause There are many circumstances that could cause this. For example, if you call the Validate method to validate a network database before opening the system, or if you call the Backup method to copy a network database before opening the system, this exception will be thrown. Resolution If registering or launching the TAC System Plug-in results in the error "System is not open, LNS #67" followed by "TACOSSysPin.Document launch failure Exception occurred," and "lnsplugin.api launch failure," then your LNS credits may be corrupted despite indications that they are not. First reboot and try again. If still fails, replacement credits have to be reordered from Echelon. See description of LNS #147 in Error message in Vista System Plug-in: LNS System access failure, (Subsystem: NS,#147). It is also possible to get LNS #67 without having corrupted credits. This has been seen a couple of times on databases that are upgraded from LNS 3.1 to LNS Turbo. It seems to be hit or miss whether the upgrade will cause this issue or not. The Licensing Upgrade 2006 discussed in LNS #147 should be installed. Defragmenting the computer can also cause this corrupted credits with no indication and a TACOSSysPin error. Replacement credits will fix the issue even though there is no indication that they are corrupted.

Issue Turned on the computer and the SigmaX is not working. It appears the registration has been lost as the SigmaX Id code has changed. Where can a new SigmaX code be obtained? Getting an error "No Seats Available" and the PC id has changed. Product Line Satchwell Sigma Environment Sigma SigmaX Cause SigmaX registration uses the leading Ethernet port Mac address to calculate the laptop (SigmaX) Id. Enabling or disabling any Ethernet adaptors will change the Laptop Id code. For example; Enabling or disabling a wireless connection. Placing the laptop into a docking port. Resolution SigmaX 7.0.9 does not require an unlocking code, if your using an older version of SigmaX you will need to uninstall SigmaX and install SigmaX version 7.0.9. Latest version of SigmaX download provides some information on the changes in SigmaX version 7.0.9 and provided a link were the software can be downloaded. With the release of SigmaX 7.0.9 the following procedure is no longer required and will not be available in 2017 Reset the Ethernet connections and confirm the SigmaX Id Code is the same as before. -- OR -- Obtain the PC Id number by running the registration utility C:\SigmaX\Bin\RegSigmaX.exe. Request a new SigmaX unlock code by either; Registering on line at https://sigmaxregistration.schneider-electric.com/ Instructions on how to register for new SigmaX code can be found in SigmaX is requesting an unlocking code. Contact Product Support Services

Issue Preset isn't working, but video pops up Product Line Andover Continuum Environment Cyberstation Windows XP Windows Vista Windows 7 Windows Server 2003 Windows Server 2008 Cause If record on alarm isn't selected for at least 1 second then the preset will not work Resolution Set record on alarm for at least one second Check that time between the DVR/NVR, Cyberstation and Controllers are in synch Teach Cyberstations and restart Cyber Ensure that none of the Cybers have an error or crash on accvideorecordingsrvc.exe, if so restart Cyber on that PC and try the PTZ alarm again If this is selected then configure the video.log to gather information for PSS For additional information, see How to create a log file for troubleshooting video integration issues in Continuum.

Issue The last 4 inputs on a SCU1280 unit are not working properly. Product Line TAC INET Environment SCU 1200, SCU 1280, SCU 1284 Cause The controller is in single address mode. Resolution The last 4 inputs are activated by making the SCU1280 a 2 station (dual address) unit. Try turning on Dip Switch 6 and see if these inputs start working. For more information, see SCU dip switch 6 for dual station addressing.

Issue Does TAC Vista Support MySQL Server? Product Line TAC Vista Environment TAC Vista MySQL Cause User may wish to integrate TAC Vista with a MySQL installation for access to data or reporting. Resolution TAC Vista can not support MySQL Server. It only supports various types of Microsoft SQL Servers. For details, please refer to the compatibility matrix which is available on Exchange Extranet, or refer to Software and Firmware compatibility matrix for older versions of I/NET, Vista, Andover Continuum, Satchwell Sigma, I/A Series, and StruxureWare Building Operation.

Issue Steps to remove I/NET Seven software and SQL database from a stand-alone PC, then install a later version of I/NET Seven Product Line TAC INET Environment I/NET site Cause Need to replace existing I/NET software on a computer. Resolution Remove I/NET Seven and MSDE using the Add & Remove Programs utility in Windows Control Panel. Go to Windows Explorer and delete the I/NET Seven and SQL Microsoft Server folders. Go to the Icon called “My Computer” / Manager / Local Users / User / and delete the file called “INMProxy”. Empty the Windows Recycle Bin before beginning the new install. Check compatibility by using Software and Firmware compatibility matrix for older versions of the traditional product lines.

Issue Does Continuum support Windows Server 2012? If not, are there plans for supporting this in a future release? Product Line Andover Continuum Environment Continuum Windows Server 2012 Windows 8 Cause Unsure of the roadmap for support for Windows 8 and Windows Server 2012. Resolution The current version of Continuum (v1.94) only supports up to Microsoft Server 2008 R2 (SP1). The next release of Continuum may support MS Server 2012 if that is the OS commonly available at the time the product is qualified. Update from Marketing "Today the support for Windows 8 and Windows Server 2012 is under investigation both from Technology and Market/IT adoption perspective; hence at this moment no timeline nor any commitment for its support can be provided" This won't be addressed until the OS becomes adopted more by the general market. For details on supported Operating Systems for Continuum, consult the Compatibility Matrix link found in Software and Firmware compatibility matrix for older versions of the traditional product lines.

Issue Can the Continuum OPC Server be configured to run as a service to enable the application to start without a user having to log on to the relevant machine? Product Line Andover Continuum Environment Continuum OPC Server Cause Need to have OPC Server running without requiring a user to logon to Windows to start the application. Resolution The OPC Server can not be run as a service. It can only be run as an application which will require a user to logon to Windows and start the application. See OPC Server further information on OPC Server.

Issue When adding a workstation to be used for security can I use a SEC version of the software even though other workstations have Integrated (INT) security keys for HVAC parts of the system? Product Line Andover Continuum Environment Continuum Workstation and Web Client all versions Security Key Dongle Cause Mixing Security key options on different workstations could have undesired effects. Resolution It is not recommended to mix the security key options on different workstations, Continuum uses the Security levels to determine exactly what information a User can see or change. So any system user should be able to log onto any workstation in the system and see the same information. All Keys should also support the same I/O point count and Cyberstation version to operate correctly. An exception to this may be the badging option -B that may only be required on certain workstations. See What are the different options on the CyberStation security key? for a full list of options.

Issue A numeric has been created and has its Setpoint attribute = true. Its value is being calculated and set by a Plain English program. When the controller is reloaded the numeric assumes a different value than expected. Product Line Andover Continuum Environment All controller CX ACX BCX b3 i2 Cause The setpoint attribute is designed to restore the point value that is stored in the ContinuumDB. The database does not know when changes are made to the points value by a Plain English program since this occurs at the controller level and not at the database level. Resolution The setpoint attribute is not designed to restore last calculated value to a point on reload of a controller. Note: For a possible workaround to this involving Plain English programming see How to save array information to a Database so that values are not lost when reloaded.

Issue Is serial tunneling, using XPSI to Network 8000 controllers, possible through an Automation Server? Environment Automation Servers (all revisions) Cause Remote connectivity to Network 8000 controllers in a building is a desired feature Resolution There is no serial tunneling with XPSI available from Schneider-Electric. The Communities website may offer an option: https://community.se.com/message/19507?commentID=19507?sr=search&searchId=b7102b14-5f13-4971-8a5d-ef0a0e591271&searchIndex=2#comment-19507

Issue Sometimes it is required to gather a trace log between the I/Net USB adapter and the AS or AS-P it is connected to for deeper troubleshooting investigation. Product Line EcoStruxure Building Operation Environment Automation Server Automation Server Premium Workstation Cause The I/Net adapter trace log may be requested by Product Support to help identify problem experienced in the field. Resolution How to collect the I/Net interface adapter trace log In the Workstation System Tree, go to System > Modules > Trace > Loggers > nsp > nsp.pin > nsp.pin.inet-nsp.pin.inet.IoPort Right click on nsp.pin.inet.IoPort and go to properties. Under the Basic tab > Settings > Level, set the Level to Trace. Click OK. Let the system run for the desired amount of time (usually 10-15 minutes). To collect the log, in the system tree go to System > Modules > Trace > TraceSettings Right click on TraceSettings and select Trace Settings and then Get trace log. Finally go back to System > Modules > Trace > Loggers > nsp > nsp.pin > nsp.pin.inet-nsp.pin.inet.IoPort, right click on nsp.pin.inet.IoPort and go to properties. In properties under the Basic tab, change the Level back to Information. Parse the Trace Log You can use the TAC INET LANMon Decoder tool found on the Community site.

Issue Adding a Xenta Programmable Controller to an NL220 System Product Line TAC Vista Environment NL220 Cause Commissioning a Xenta programmable controller in NL220 needs to follow a certain procedure in order to prevent various issues from occurring, such as controllers not showing online in Vista Workstation, etc. Resolution Adding a Xenta Programmable Controller to an NL220 LNS system. Preparation: Create the Menta File Install the Controller Adding the Device to the LNS database NL220:Create a Template for the device type. See NL220 Useful Functions and Shortcuts on how to create a template. NL220:Add a node using the correct device Template System plug-in: Assign Neuron ID and Menta file Add and match I/Os if applicable Bring the Device to the Vista Database System plug-in: Update TAC Network Drag controller to an existing group if desired, and delete the now empty group Create group bindings Assign Neuron ID for the I/O modules Update the TAC Network again Check TAC Network Update Vista Database Check that your network is attached and OnNet Download Application and Parameters Bring Vista Db online NL220: Commission and download the device (ignore I/O modules.) System plug-in: Commence Communication (if needed) NOTE: It is very important that you Download Application and Parameters in the Vista system plug in THEN Commission the device in NL220.

Issue When using the LOYTEC NIC709-USB100 LON Interface every time an attempt is made to connect to an MNL controller via WorkPlace Tech 5.X it gives an error "installing device driver" and causes the PC to lock up. Product Line TAC IA Series Environment WorkPlace Tech 5.x Loytec NIC709-USB LON interface Cause WorkPlace Tech 5.x is not compatible with Loytec LON interfaces. Resolution Only Echelon LON interfaces are supported in WorkPlace Tech 5.x due to it utilizing the Echelon Open LDV driver. The WorkPlace Tech installation instructions notes the following as part of the hardware requirements:- Echelon™ LonTalk™ adapter card, WPA-LON-x. Since many newer notebook computers do not have a PCMCIA card slot and therefore must use a USB LON interface an Echelon U10 USB interface (75010R) can be utilized. Also see Can a LON PCC-10 PCMCIA card work in a laptop with an express card slot? for an adaptor that can be used to convert PCMCIA to Express card.

Issue What LAN is at the top of the I/NET structure? Product Line TAC INET Environment I/NET Site Cause What LAN is at the top of the I/NET structure? Resolution The Ethernet LAN is at the top of the I/NET structure and can be used to connect multiple host workstations, via TCP/IP (TCON 209, 1-3). Refer to Explain and define I/NET Ethernet, C-LAN, and Sub-LAN communication for further information.

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Intelligent Devices Forum

Getting error unhandled exception when trying to run a report of extended log data

Alarms stop archiving to the Enterprise Server database

Require LonWorks shadow device object for Danfoss device with program ID 80:0:8:3c:a:84:4:11

ATS Disappearing from a graphic page

BAS Legacy Animations are not moving in Sigma Graphics

The system is not open. (Subsystem: LNS, #67)

SigmaX Code no longer works

Cyberstation PTZ preset is not working when a video alarm is triggered

SCU12XX inputs not working

TAC Vista does not support MySQL Server

Remove I/NET Seven software and SQL database from a stand-alone PC, then install a later version

Does Continuum support Windows Server 2012?

Continuum OPC Server cannot be configured to run as a service

Can you mix HVAC and Security versions on the same system?

Limitations of the Setpoint attribute

Is serial tunneling (to Network 8000 controllers) possible through an Automation Server?

Gathering the Trace Log of the I/Net adapter to AS/AS-P communication

Adding a Xenta Programmable Controller to an NL220 System

Loytec NIC709-USB causes WorkPlace Tech 5.X to freeze

What LAN is at the top of the I/NET structure?

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