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Mukesh_Sangwan
Mukesh_Sangwan
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Mukesh_Sangwan
/html/rank_icons/Ensign.png Mukesh_Sangwan /html/rank_icons/SUPPORT-rank.png

Safe Connection Practices for Flex Server

IssueThe Flex Server fails to power ON or boot up after first installationProduct LineEcoStruxure Building ActivateEnvironmentESXBFXSVR00B008ESXBFXSVR...
Knowledge Center icon_circle Building Automation Knowledge Base
274 0 0

2025-09-17 05:22 PM

Mukesh_Sangwan
/html/rank_icons/Ensign.png Mukesh_Sangwan /html/rank_icons/SUPPORT-rank.png

Required list of URLs/Ports to be whitelisted under firewall/network f...

IssueThere is a need to identify the Ports and URLs which must be open through the customer's firewall and network security for EcoStruxure Building A...
Knowledge Center icon_circle Building Automation Knowledge Base
570 1 0

2025-07-10 05:45 PM

Mukesh_Sangwan
/html/rank_icons/Ensign.png Mukesh_Sangwan /html/rank_icons/SUPPORT-rank.png

Basic troubleshooting steps if RS485 port is not sending any data on E...

IssueData cannot be seen on Partner Portal for RS485 devices.Product LineEcoStruxure Building ActivateEnvironmentEcoStruxure Building Activate Flex Se...
Knowledge Center icon_circle Building Automation Knowledge Base
781 0 0

2025-05-22 05:23 AM

Mukesh_Sangwan
/html/rank_icons/Ensign.png Mukesh_Sangwan /html/rank_icons/SUPPORT-rank.png

Identifying the correct slots for SIM card, Wi-Fi and Cellular antenna...

IssueThe internet is not working at the site, so it's necessary to verify that all antenna connections are secure and the SIM card is correctly placed...
Knowledge Center icon_circle Building Automation Knowledge Base
476 0 0

2025-05-22 05:15 AM

Mukesh_Sangwan
/html/rank_icons/Ensign.png Mukesh_Sangwan /html/rank_icons/SUPPORT-rank.png

Configuration steps for Elsys LoRaWAN sensors with a Smartphone using ...

IssueHow are Elsys LoRaWAN sensors configured with a smartphone using NFCProduct LineEcoStruxure Building ActivateEnvironmentEcoStruxure Building Acti...
Knowledge Center icon_circle Building Automation Knowledge Base
487 0 0

2025-05-13 03:53 PM

Mukesh_Sangwan
/html/rank_icons/Ensign.png Mukesh_Sangwan /html/rank_icons/SUPPORT-rank.png

Required list of URLs/Ports to be whitelisted under firewall/network f...

IssueThere is a need to identify the Ports, URLs and Static IPs which must be open through customer's firewall for EcoStruxure Building Activate Flex ...
Knowledge Center icon_circle Building Automation Knowledge Base
838 0 0

2025-04-15 05:12 PM

Mukesh_Sangwan
/html/rank_icons/Ensign.png Mukesh_Sangwan /html/rank_icons/SUPPORT-rank.png

How to identify in the Partner Portal if the EcoStruxure Building Flex...

IssueIdentifying a potential power supply/source failure to the Flex Server for a specific time period. Product LineEcoStruxure Building ActivateEnvi...
Knowledge Center icon_circle Building Automation Knowledge Base
521 0 0

2025-03-30 11:36 PM

Mukesh_Sangwan
/html/rank_icons/Ensign.png Mukesh_Sangwan /html/rank_icons/SUPPORT-rank.png

EcoStruxure Building Activate Flex Server is unable to synchronize tim...

IssueThere are issues for Flex Server to synchronize time with the Real Time Clock (RTC).Product LineEcoStruxure Building ActivateEnvironmentEcoStrux...
Knowledge Center icon_circle Building Automation Knowledge Base
661 0 0

2025-03-30 05:56 PM

Mukesh_Sangwan
/html/rank_icons/Ensign.png Mukesh_Sangwan /html/rank_icons/SUPPORT-rank.png

What are the troubleshooting steps involved if EcoStruxure Building Ac...

IssueEcoStruxure Building Activate Flex Server fails the Wi-Fi Signal Strength test. Product LineEcoStruxure Building ActivateEnvironmentEcoStruxure B...
Knowledge Center icon_circle Building Automation Knowledge Base
600 0 0

2025-03-03 12:29 AM

Mukesh_Sangwan
/html/rank_icons/Ensign.png Mukesh_Sangwan /html/rank_icons/SUPPORT-rank.png

What are the basic troubleshooting steps if EcoStruxure Building Activ...

IssueEcoStruxure Building Activate Flex Server doesn't pass the GSM Signal Strength test. Product LineEcoStruxure Building ActivateEnvironmentEcoStru...
Knowledge Center icon_circle Building Automation Knowledge Base
796 0 0

2025-03-03 12:26 AM

Mukesh_Sangwan
/html/rank_icons/Ensign.png Mukesh_Sangwan /html/rank_icons/SUPPORT-rank.png

Building Activate Partner Portal displays 'error: There is no change i...

IssueWhile performing the verification tests, an error is displayed:'error: There is no change in the configurations' as shown below: Product LineEco...
Knowledge Center icon_circle Building Automation Knowledge Base
489 0 0

2025-02-26 10:14 PM

Activity Feed
  • Posted Safe Connection Practices for Flex Server on Building Automation Knowledge Base. ‎2025-09-17 05:22 PM
  • Got a Like for Required list of URLs/Ports to be whitelisted under firewall/network for EcoStruxure Building Activate (Global Portal).. ‎2025-08-05 10:33 PM
  • Posted Required list of URLs/Ports to be whitelisted under firewall/network for EcoStruxure Building Activate (Global Portal). on Building Automation Knowledge Base. ‎2025-07-10 05:45 PM
  • Liked EasyLogic and SpaceLogic Controllers & RP-IO Modules as BACnet MS/TP third-party devices for RobertAndriolo. ‎2025-06-17 01:23 AM
  • Posted Basic troubleshooting steps if RS485 port is not sending any data on EcoStruxure Building Activate Flex Server. on Building Automation Knowledge Base. ‎2025-05-22 05:23 AM
  • Posted Identifying the correct slots for SIM card, Wi-Fi and Cellular antennae inside EcoStruxure Building Activate Flex Server. on Building Automation Knowledge Base. ‎2025-05-22 05:15 AM
  • Posted Configuration steps for Elsys LoRaWAN sensors with a Smartphone using NFC on Building Automation Knowledge Base. ‎2025-05-13 03:53 PM
  • Posted Required list of URLs/Ports to be whitelisted under firewall/network for EcoStruxure Building Activate (India Only) on Building Automation Knowledge Base. ‎2025-04-15 05:12 PM
  • Posted How to identify in the Partner Portal if the EcoStruxure Building Flex Server has gone offline due to a power failure for a specific time period. on Building Automation Knowledge Base. ‎2025-03-30 11:36 PM
  • Posted EcoStruxure Building Activate Flex Server is unable to synchronize time with RTC. on Building Automation Knowledge Base. ‎2025-03-30 05:56 PM
  • Posted What are the troubleshooting steps involved if EcoStruxure Building Activate Flex Server fails the required Wi-Fi Signal Strength test. on Building Automation Knowledge Base. ‎2025-03-03 12:29 AM
  • Posted What are the basic troubleshooting steps if EcoStruxure Building Activate Flex Server fails the required GSM Signal Strength test. on Building Automation Knowledge Base. ‎2025-03-03 12:26 AM
  • Posted Building Activate Partner Portal displays 'error: There is no change in the configurations'. on Building Automation Knowledge Base. ‎2025-02-26 10:14 PM
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