Issue
How to recover the AD v3 password if lost / forgotten?
How is a factory reset done on an Advanced Display version 3 (AD v3)?
Product Line
EcoStruxure Building Operation
Environment
Building Operation Advanced Display V3
Cause
If losing the kiosk password for AD v3, it is not possible to get a recovery password. If the kiosk password is lost for the AD v3 a factory reset must be done on the tablet to be able to get out from the kiosk mode.
Resolution
The following video will show the steps to perform a factory reset on an AD v3:
