Issue
What to do if the password for the Advanced Display v3 (AD v3) is lost or forgotten?
How is a factory reset done on an Advanced Display version 3 (AD v3)?
Product Line
EcoStruxure Building Operation
Environment
Building Operation Advanced Display V3
Cause
If the kiosk password for AD v3 is lost, there is no recovery option available. The only way to regain access is to perform a factory reset on the device.
Resolution
To reset the AD v3 and set a new password, follow these steps:
- Power Cycle the Device
- Press and hold the power button for at least 10 seconds until the device powers off.
- Initiate Factory Reset
- Once the device restarts, tap the screen to bring up the reset options.
- Highlight “Factory Reset” until it turns green.
- The device will reboot with factory default settings.
- Reconfigure the Device
- After reboot, select the SmartX HMI Kiosk app.
- Enter your new desired password to complete setup.
The following video will guide you through the factory reset process on an AD v3:
