Building Automation Knowledge Base

Issue Continuum crashes with RPC error "The RPC server is unavailable" shortly after launching. RPC Server Error Product Line Andover Continuum Environment Cyberstation Cause Possible causes: Virtual memory, make sure virtual memory is set to recommended value. (see virtual memory requirement in Cyberstation installation document) Remote Procedure Call (RPC) locator service not started (Should be configured for automatic start) A resource needed by Continuum is not available. For example if an EventNotification is configured to page on alarm and there is no modem installed in the workstation then if an alarm is active on start up Continuum will encounter RPC error. Resolution Set workstation virtual memory to recommended value. Configure Remote Procedure Call (RPC) for automatic start. Make sure resource needed is available or reconfigure as needed.

Issue How to activate an embedded license for a SmartX Server using the Device Administrator when the computer with the Device Administrator is not connected to the internet. Product Line EcoStruxure Building Operation Environment Building Operation Automation Server Premium (AS-P) Cause Device Administrator is used to manage licenses on SmartX servers The following features of a SmartX server need licenses: SmartDrivers SNMP Notifications Personal Dashboards TimescaleDB MQTT Resolution Building Operation 2022 Note: The offline entry of the Activation-ID License items is not all visible - ONLY the first 5 are shown.  This makes entering this information impossible. This has been fixed in the Maintenance Release 4.0.2 of the Device Administrator.  After activating the embedded license offline and transferring this license to the servers, a license violation may be still shown.  The license status should update within 24 hours.  Perform a warm start and then a Refresh License Status on the selected servers to force this update.   If an error is seen in the progress status indicating ASEmbeddedAPI internal error during the offline activation, check the following Embedded license activation fails - Communities to correct the corrupted storage.   This video will show how to activate an embedded license for a SmartX Server using the Device Administrator when the computer with the Device Administrator and/or the server is not connected to the internet. IMPORTANT NOTES: You need to be connected to the SpaceLogic (SmartX) Server using IP (select +Add server on Device Administrator).  It cannot be connected via USB. Ensure always to run the Device Administrator with admin privileges. Select "Run as administrator." Should Device Administrator be running on a computer that has internet access, then there is no need to swap between online/offline computers.  The offline activation process can be run from the same Device Administrator with no need to change computers.  The offline workflow is always the same and detailed on the webhelp topic Offline Activation of Licenses Workflow  The video below shows version 3 licenses. In Version 4, there are a few more license features and quantities required to enter.  The following article may assist in entering this information. License Features list for version 3.0 and 4.0 Product names     At the end of the video session, you will be able to: Create a request file using the Device Administrator on an offline (to the Internet) computer. Activate request files from the Device Administrator on a PC connected to the internet. Send response files to the SmartX Server from the offline Device Administrator.

Warning Potential for Data Loss: The steps detailed in the resolution of this article may result in a loss of critical data if not performed properly. Before beginning these steps, make sure all important data is backed up in the event of data loss. If you are unsure or unfamiliar with any complex steps detailed in this article, please contact Product Support for assistance. Issue Unique SSL Root Certificate is self-generated using Device Administrator and it needs to be backed up, restored or transferred to another machine Product Line EcoStruxure Building Operation Environment Building Operation Device Administrator Building Operation Automation Server Cause Without a self-generated SSL Root Certificate installed on Windows OS that is running Device Administrator, Automation Servers with certificates installed will not be trusted. Use cases involve the transfer of data from one installation of Device Administrator to another and are not limited to: Transfer from a laptop used during startup to another laptop Transfer from a laptop used during startup to Enterprise Server machine Resolution Before starting ensure the following: Automation Servers will not be connected via browser for Webstation where a trusted certificate authority should be used to generate the certificates. Device Administrator has SSL Root Certificate installed and Automation Server is successfully communicating via HTTPS per Device Administrator Certificate Workflow  Backup data from Device Administrator to be transferred or restored using the following process: Backup Existing DA by exporting the SSL Root Certificate Click SSL Root Certificate Check Include Private Key Select the Destination Folder and ZIP filename Provide a password for the Export File Confirm the password Click Export button and verify Root CA Certificate has been exported to the destination folder  Backup Existing DA Server List Click Save  current server list or Save as new server list button Default location: C:\ProgramData\Schneider Electric EcoStruxure\Building Operation [n.n]\Device Administrator Default Filename: Servers.xml  Export Server list Click Export Server List button Provide a password and confirm password Click OK button  Restore data to the Device Administrator using the following process: Import SSL Root Certificate Click SSL Root Certificate Click Import Certificate Check import encrypted Archive Select file Enter password  Click Install to Windows Certificate Store to add to Windows for Enterprise Server or Device Administrator to be able to trust certificates. Install into Windows Certificate Store Restore the server list to replace the default list. Click Import server list Navigate to and select the file, then click Open Enter file password, then click OK Provide the default location in the address bar (see Default Location above), select Servers.xml, and click Save Click YES to replace the existing file Click YES to overwrite the existing file When server list import is complete, click OK         

Issue What does the Persisted Data mean in a Log Processing Trend Log and how does if affect the data? Product Line EcoStruxure Building Operation Environment Building Operation Enterprise Server v. 3.2 onwards Building Operation Automation Server Premium v. 3.2 onwards Building Operation Automation Server Bundled v. 3.2 onwards Cause As described in KB article Log Processing Trend Log records not transferred to Extended Trend Log, if Persisted Data is false the data is not saved to the database, but instead recalculated every time the data is required. This has a few effects on the Log data. Constantly recalculating the data can delay displaying the data. With Persisted Data False, the latest log value can be calculated, but if set to True the latest value will only be available after the end of that period as below: This can have an effect if the data is being used in WebStation Dashboard. In the example below the last 30 days is being viewed:   Resolution If the log data is required frequently and multiple logs are required, the operation of opening the logs may take a while. In that case it is better to switch Persisted Data to true. See Known Issue WebStation Dashboards take up to 20 minutes to open using External log Storage and Log Processor Trend Logs for more information.   The Log value for the latest period is likely to vary depending if the persisted data is true or false.

Issue Test and air balance procedure for balancing airflow Product Line TAC Vista, EcoStruxure Building Operation Environment Building Operation Automation Server Premium  TAC Xenta 102-AX  TAC Xenta 102-AX Plug-in Cause Each 102-AX controller must be calibrated on-site to report accurate airflow readings.  The LNS Plug-in provides this functionality, but it may not be immediately clear what the correct procedure is to perform a valid calibration. Resolution Check the firmware version of your 102-AX controllers in the plug-in, Node Configuration tab. It will be shown under Program Revision. If it's anything earlier than 2.1.6 then the calibration won't work properly. The airflow setpoint changes but the damper does not modulate to maintain setpoint in the calibration mode. Your options in that situation are to manually manipulate the damper to maintain airflow setpoint in order to facilitate calibration or upgrade the controllers firmware. Also verify that the box is set to "Pressure Independent" mode on the Unit Parameters tab.  Pressure dependent boxes do not use airflow sensors, and therefore cannot be calibrated. To balance the 102-AX in Building Operation version 1.4 or higher where the LNS plug-in is no longer provided, review the article TAC Xenta 102-AX TGML plug-in for Building Operation To calibrate airflow using the 102-AX LNS plug-in:  Go to the Node Configuration Tab. Select "Set Default m & b." This is a good idea before each calibration attempt since incorrect calibration values can make it more difficult to perform a valid calibration. (NOTE: The m & b values can be viewed under the Airflow Parameters Tab of the 102AX LNS plug-in...m = Velocity Pressure Gain & b = Velocity Pressure Offset) Select "Start Calibration." At this point the airflow setpoint should go to the minimum. You can check the Cooling Minimum airflow setpoint on the Airflow Parameters tab. The damper now modulates to maintain the minimum cooling flow setpoint. Watch the VAV Reading (Low) and wait for it to hit the minimum flow setpoint and level out. If the airflow is fluctuating a lot, it could be that the low setpoint is below the threshold the box can confidently supply. Or it could be bad placement of the flow sensor in a turbulent area of the duct. It can affect your calibration greatly if the value is fluctuating too much. A relatively level reading will provide a good calibration. When it levels out, measure the actual airflow with a highly accurate magnehelic hood. Enter the actual value into Reference (Low) and select "Continue." The damper now modulates to maintain the maximum cooling flow setpoint. Watch the VAV Reading (High) and wait for it to hit the maximum flow setpoint and level out. When it levels out, measure the actual airflow with a highly accurate magnehelic hood. Enter the actual value into Reference (High) and select "Finish." The new calibrated m & b values are shown. The gain (m) is shown in the format of multiplier/divisor. Divide the values to get a decimal format of the gain. The closer to 1 this value is, the less calibration was required. actually gains of 2 or more indicate probable airflow reading problems. It may be advisable to reset factory calibration values and try the calibration again. The box should now be displaying values very close to actual measured readings. Test the low and high flow during normal operation using the Status Tab, Right click on the Space Temp and override the space temperature to a value equal to or greater than the Occupied Cooling Setpoint plus half the Cooling Band to drive the airflow setpoint to the cooling maximum airflow setpoint (you can find the Occupied Cooling Setpoint and Cooling Band on the Operating Tab).  With the space temperature already in override, left click the Space Temp to change the space temperature without taking it out of override, and set the space temperature to the Occupied Cooling Setpoint minus half the Cooling Band to drive the airflow setpoint to the cooling minimum airflow setpoint.  With the space temperature in override, right clicking it will take it out of override.

Issue Communication of BACnet Protocol across different subnets Can see BCX 4040 on Infinity side but will not learn in on the BACnet side. Product Line Andover Continuum Environment BCX (4000, 4040) B4920 Continuum Workstation Cause BBMD configuration Resolution Typical Multi-Network BBMD Setup 1 In this Scenario, the controllers in Remote Building A cannot send or receive BACnet broadcast data from controllers or the Workstation on the Main Building Network.   Solution 1: Configure Building A BCX1-R as a BBMD, and Cyberstation as a BBMD  Typical Multi-Network BBMD Setup 2 In this Scenario, the controllers in Remote Building A cannot send or receive BACnet broadcast data from controllers or the Workstation on the Main Building Network. Solution 2: Configure Building A BCX1-R as a BBMD, and Main Building BCX1-CR as a BBMD Workstation BBMD configuration BACnetPreferences Located in the lower right hand side of the screen in the icon tray right click on the Continuum icon and select BACnet Preferences NOTE: After Workstation configuration and Bacnet Preferences have changed the Workstation will need to be restarted.    BCX BBMD Configuration Enable the BBMD on the configuration page Save changes and submit to controller After controller restarts select the BBMD link on the left side of the web configuration page. Enter the IP address for the BBMD device on the other side of the router After configuration of BBMD’s on each side of the subnet you will be able to receive and broadcast BACnet messages across an IP router. THE GOLDEN RULE HERE IS ONLY ONE BBMD PER SUBNET. Otherwise you’ll create a broadcast storm that that will not be good for the network performance and could possibly cause controllers to go offline. After successful creation of BBMD’s on each side of the router, go into Continuum explorer and perform a “Find new bacnet devices”from right click on the root.

Warning Hazard of Electric Shock: Remove all power from all devices before removing any covers or doors of the system. Disconnect power at the device and at the power source. Issue The SLO Label shows an incorrect value range for kL. Product Line Field Devices Environment SpaceLogic SLO series Lux sensor Cause The label on the SLO shows the incorrect value range for kL. Resolution SLO: The product specification sheet states the Ranges for the jumper as: - 0 to 500 lx and 0 to 20 kLx The range to 500 lx can be seen on the circuit board. The product’s label shows 0 – 4kL The manufacturer has confirmed the label is incorrect the value should be 500 lx, New labels will be used in production from August 2022.   SLR: The tense delivery situation during the pandemic, especially for electronic components, has forced the manufacturer to make technical changes to the SLR in order to stay able to continue to deliver reliably. The range has extended from 0.4 to 0.5 kLux. These changes are incorporated in the corresponding instructions, provided with the devices. New labels will show the extended range.

Issue How to print out alarms when they occur? Product Line EcoStruxure Building Operation Environment Building Operation WorkStation Cause Dot Matrix printers are no longer commonly used and alarm printing has been replaced by features such as SMTP email and Sysman text messaging.  Building Operation does not have native support for alarm printing. Resolution If alarm printing is needed, then a third party file to printer utility such as File2Print (https://community.se.com/) is required to print Building Operation alarms sent using write to file notifications.

Issue A program in bCX or b3 is writing/reading to/from a second device, the write/read operation is not working and the second device is not listed on the list of known devices in the bCX/b3 that has the program. Product Line Andover Continuum Environment CyberStation BACnet bCX b3 Cause Device is not answering to WHO-IS message. When a reference is made in a device (A) to a second device (B) a WHO-IS message is sent from A to B, when the I-AM is received the devices is added to the list of known devices. If no I-AM is received then the device remains unknown and cannot be listed, as a consequence write/read messages (among other things) will fail. In the screen shot below device b3.810 know about itself and one other device (b3.867). If a program in b3.810 performs a WriteProperty operation to a third device C, the WriteProperty operation can not succeed until C has been added to the list of known devices via the internal mechanism explained above. Resolution Use Wireshark to check whether the device with the reference is sending out the WHO-IS and more importantly whether an I-AM is coming back from the destination device. In the case that originated this ticket, the destination third party device would not consistently send an I-AM when operating at high baud rate, the MSTP baud had to be lowered to 19200 .

Issue What are the valid Electrical Types for the smart sensor input on a controller Product Line Andover Continuum, EcoStruxure Building Operation Environment BACnet b3 controllers Infinet i2 controllers Smart or Room Sensor Input b3/i2 controllers excluding b3/i2 608, 824 and 885V Cause What are the valid Electrical Types for the smart input on a controller? Resolution Input X (SmartSensor) valid Electrical Types are:- ACC_TEMP_DEGF ACC_TEMP_DEGC Digital Note If using a Smart sensor then ACC_TEMP_DEGF or ACC_TEMP_DEGC should be used The temperature range is limited, thus room sensors can be used but not duct or pipe sensors as the temperature range is limited to 0-50DegC  

Issue Preventing access to a controller via the built-in web server. Product Line Andover Continuum Environment CX9680 Cause Limiting access to controller configuration Resolution Starting in version 2.100028 of the CX9680 (NC2) controller the web server can be disabled using the following procedure: Access the controller Web Server through a Web browser (using the configured IP or if the IP has not yet been configured, by using 169.254.1.1) Select the “Controller Configuration” page Change the Web Server Port (default is 80) to 0 Click on the “Submit to Controller” button Select the “Commit Changes” page and click on the “Commit Changes/Restart Controller” button NOTE: To re-enable the web server the controller must be reset to factory defaults using the reset ip switch. NOTE: On a 99xx to disable or enable contact repair and there is a charge. A flash file can be sent.

Issue Which Infinet controllers support flash backup? Product Line Andover Continuum, EcoStruxure Building Operation Environment Infinet controllers i1 SCX, LCX, TCX & i2 Cause Not all controllers support flash backup. Resolution All i2 controllers can be backed up to flash but none of the i1 controllers SCX,LCX, TCX etc have flash memory fitted. Controllers with a grey icon (i2) on the Continuum Explorer view can be backed up to flash where the orange icons (i1) can not.

Issue Site has a third party BACnet router and B-OWS, want to connect brand new b3s on the MSTP of the BACnet router and configure an application in the b3s using the third party B-OWS. Product Line Andover Continuum, EcoStruxure Building Operation Environment b3 Third party BACnet system Cause Documentation Resolution Configuring a new b3 using a BACnet system other than Continuum or EcoStruxure Building Operation is NOT supported. Brand new b3s are shipped from the factory without a valid master MAC id, which means the b3 will not participate on MSTP communications until it has been assigned a valid mac id via a proprietary LEARN mechanism. b3s do not support dynamic object creation of IO points or programs which can only be created using Schneider Electric's Continuum or EcoStruxure Building Operation BACnet BMS.

Issue Certain Xenta controllers and I/O modules can accept 1.8k thermistor temperature inputs. Product Line TAC Vista Environment Xenta 121-FC Xenta 200 Xenta 300 Xenta 420A Xenta 450A Cause What is the temperature vs resistance curve of the 1.8k thermistors for Xenta 300? Resolution All Xenta controllers and I/O modules, except the Xenta 102-AX use the same 1.8k thermistor (type 1.8KA1). The following table shows details the Temperature vs. Resistance characteristics for this thermistor. Temp (°C) Minimum kΩ Nominal kΩ Maximum kΩ -50.0   60.87  63.88  67.03  -45.0   45.41  47.5   49.68  -40.0   34.23  35.68  37.2   -35.0   26.04  27.07  28.13  -30.0   19.99  20.72  21.47  -25.0   15.48  16.0   16.54  -20.0   12.09  12.46  12.84  -15.0   9.512 9.779 10.05  -10.0   7.541 7.733 7.929 -5.0   6.021 6.16  6.301 0.0   4.84  4.94  5.042 5.0   3.916 3.988 4.061 10.0   3.189 3.24  3.293 15.0   2.612 2.649 2.686 20.0   2.151 2.177 2.209 25.0   1.782 1.8   1.818 30.0   1.478 1.496 1.514 35.0   1.233 1.25  1.267 40.0   1.033 1.049 1.065 45.0   0.8698 0.8848 0.9001 50.0   0.7357 0.7497 0.7639 55.0   0.6251 0.638 0.6511 60.0   0.5334 0.5453 0.5573 65.0   0.457 0.4679 0.479 70.0   0.3931 0.4031 0.4132 75.0   0.3395 0.3485 0.3578 80.0   0.2942 0.3025 0.311 85.0   0.2559 0.2634 0.2712 90.0   0.2233 0.2302 0.2373 95.0   0.1956 0.2019 0.2083 100.0   0.1718 0.1775 0.1835 105.0   0.1514 0.1566 0.1621 110.0   0.1338 0.1386 0.1436 115.0   0.1186 0.123 0.1276 120.0   0.1054 0.1095 0.1136 125.0   0.094 0.0977 0.1015 130.0   0.084 0.0874 0.0909 135.0   0.0753 0.0784 0.0816 140.0   0.0676 0.0705 0.0735 145.0   0.0609 0.0635 0.0663 150.0   0.0549 0.0574 0.0599

Issue What is difference between valve rangeability and turndown ratio? Product Line Field Devices Environment Valves Cause Definition of the terms helps explain the flow outcomes. Resolution Rangeability - maximum controllable flow divided by minimum controllable flow Turndown ratio - normal maximum system flow divided by minimum controllable flow.   Rangeability is the inherent characteristic of the valve and turndown ratio is the installed characteristic.

Issue How can I determine which comm port on my Infinity Controller has been Xdriver enabled. Product Line Andover Continuum Environment Infinity Controller CX9900 (NC), CX9980 (NC2), bCX9640, bCX4040, ACX5720 ACX5740 XDriver, x-driver Cause Need to determine if the comm port(s) on a controller are XDriver enabled. Resolution View the controller options page in CyberStation or from the controllers webpage.  NC2 (NCII, NetController 2, CX9680) Option tab - example NC2 Xdriver Comm1 : 00000009 (0000)  (XDriver enable and but not loaded) Xdriver Comm2 : 00000000 (0000)  (XDriver not enabled) Xdriver Comm3 : 00000000 (0000)  (XDriver not enabled) Xdriver Comm4 : 00000000 (0000)  (XDriver not enabled)   bCX bCX9640 bCX4040 - NOT bCX4000 The bCX has two comms ports, the XDriver functions can be enabled on none, either or both at the time of ordering (add X1, X2 or X12) Option tab - example bCX Xdrvr Comm1:00000009 (DF23)  (XDriver enable and loaded) Xdrvr Comm2:00000000 (0000)  (XDriver not enabled) ACX ACX5720 ACX5740 The ACX57x0 has a single comm port, the XDriver functions can be enabled at the time of ordering (see the Option tab - example ACX57 Xdriver Comm1 : 00000009 (0000)  (XDriver enable and but not loaded) NOTES (00000000=XDriver not enabled, 00000001=CommPort only, 00000009=CommPort & Ethernet enable) The four digit number in bracket shows which Xdriver is load and corresponds to "Xdriver valid" at the bottom of the xdriver.xdr file. If Ethernet support is required on the port then this should be requested at the time of ordering. XDrivers like Modbus TCP/IP and Bacnet IP are loaded on to a comms port but communicate via the Ethernet port, therefore the XDriver Ethernet support needs to be enabled for these XDrivers to operate.

Issue Unable to connect Enterprise Server or Enterprise Central to the Building Advisor Cloud Portal  Product Line EcoStruxure Building Advisor, EcoStruxure Building Operation Environment Building Operation Building Advisor EBO Health Module Building Operation Enterprise Server Building Operation Enterprise Central Cause There are some Operating System Requirements that need to be checked and enforced. Resolution Incompatible versions lead to missing trust certificates that could hinder the connection to Azure cloud services.  The table below provides a compatibility matrix of EBO versions and supported Windows OS that is necessary for the cloud-connectivity to work reliably.   Enterprise Server Software Requirements               EBO Version v2.0 v2.1 v3.0 v3.1 v3.2 v3.3 v4.0 Microsoft Windows 7 (64-bit) Yes Yes Yes Yes No No No Microsoft Windows 8.1 (64-bit) Yes Yes Yes No No No No Microsoft Windows 10(64-bit) Yes Yes Yes Yes Yes Yes Yes Microsoft Windows Server 2008 R2 (64-bit) Yes Yes Yes No No No No Microsoft Windows Server 2012 (64-bit) Yes Yes Yes No No No No Microsoft Windows Server 2012 R2 (64-bit) Yes Yes Yes Yes Yes Yes Yes Microsoft Windows Server 2016 Yes Yes Yes Yes Yes Yes Yes Microsoft Windows Server 2019       Yes Yes Yes Yes Microsoft .NET Framework 4.5 or 4.6 Yes Yes           Microsoft .NET Framework 4.7.2 or later     Yes Yes Yes Yes Yes The SmartX servers also require TLS1.2 to be enabled to communicate with the BA cloud properly. Automation servers (AS-P/AS-B) have TLS1.2 enabled by default. Check that the Windows OS running Enterprise Server has TLS1.2 is enabled by following the steps in this link: How to Check if TLS1.2 is Enabled 

Issue The units of measurement or time zone on the Advanced Display differ from what is displayed in Workstation or Webstation.  Product Line EcoStruxure Building Operation Environment Building Operation Advanced Display (AD v1 v2 v3) Building Operation Technician Tool Cause If the language settings on the Advanced Display are not set properly, then the units of measurement and time zone can be displayed incorrectly. For example, the temperatures in EcoStruxure Building Operation WorkStation or WebStation may be in degrees Fahrenheit while the Advanced Display shows the values in degrees Celsius.  Resolution Ensure that the Language used by the Advanced Display is set properly to the region it is located. Advanced Display V1&2 Note: The SBOTechTool supports English, French, Swedish, Finnish, German, and Spanish. On the Advanced Display, go to Settings. If you cannot open up settings, ensure the AD Link app is in the disconnected state first. Go to Controls > Voice and input methods > Language and input. Verify that the Language is set to match the region where the Advanced Display is located. Advanced Display V3 WebStation uses the language settings of the operating systems to detect the units that should be used and the time display format. To access the Advanced Display v3 language settings: Exit the Kiosk application and drag up up from the bottom of the screen Click Settings Click System Click languages and input Click Add a language Reorder (Press and hold, then drag the desired language to position 1) To access the Advanced Display v3 Date & Time settings: From System, click Date & Time Click Select time zone and select the correct local time zone

Issue The process of acquiring a license Entitlement ID and how to activate, release and/or transfer a license in EcoStruxure Building Operation Product Line EcoStruxure Building Operation Environment Building Operation License Administrator Building Operation Enterprise Server Building Operation WorkStation Cause There are two different ways to activate a license and different types of licenses that can be purchased. Resolution This article discusses Building Operation Software licenses applied to software platforms such as EC, ES, and Workstation. For details on applying licenses on SmartX Server devices, refer to the Automation Server Licensing Workflow Webhelp topic and/or the Offline activation of embedded licenses Knowledge Base article.   Purchasing a License The licenses that can be purchased are listed in the Part Number Summary. After an order is placed, you will receive an email with an Entitlement ID certificate attached. For further details, see the Order Information Request Webhelp topic.   Evaluation Licenses Evaluation licenses are used for demonstration purposes, training, or site engineering. The evaluation license is a file that can be downloaded from the Exchange and is valid for up to 3 months. Refer to the Activating an EcoStruxure Building Operation Demo License webhelp topic for the activation process.   Activating an Entitlement ID Entitlements can be activated online or offline; however, the online method is far simpler and is preferred. The online method requires the computer that the License Administrator resides on have an internet connection. Online Activation If the computer that the License Administrator is installed on has an internet connection, then refer to the Activating EcoStruxure Building Operation Software Licenses Webhelp topic for the activation process. Offline Activation If the computer that the License Administrator is installed on does not have an internet connection and one can not be temporarily arranged, then refer to the License activation or repair without Internet access Knowledge base article. Once a license file or Entitlement ID has been activated, and the Status reads "Valid" in the License Administrator, the activation process has been completed. The license does not need to be re-hosted after an upgrade and will remain on the computer if the Building Operation Software is uninstalled and reinstalled. To check the status of the license server and licenses that have been activated on the local machine, the Flexnet License Administrator can be accessed by navigating to localhost:8888 in a web browser. The licensing system is the same as used in TAC Vista, which can be seen in License troubleshooting in Vista 5.1.8 or greater.   Returning an Entitlement ID License If the computer on which the License Administrator is being replaced, or it has major operating system changes. In that case, licenses may become invalid and should be returned before those changes. Entitlements can be returned online or offline; however, the online method is far simpler and is preferred. The online method requires the computer that the License Administrator resides on have an internet connection. Online License Return If the computer that the License Administrator is installed on has an internet connection, then refer to the Returning an EcoStruxure Building Operation Software License Webhelp topic for the return process. Offline License return If the computer that the License Administrator is installed on does not have an internet connection and one can not be temporarily arranged, then refer to the License activation or repair without Internet access Knowledge base article. Transferring an Entitlement ID License There is no separate process when transferring a license from one system to another.  Simply return the License from the current system as indicated above and then check that the available seat count has increased by one via the original Entitlement ID. Once returned, activate this same License on the new system as detailed earlier.   Note: Releasing and reactivating licenses can only be carried out a finite number of times per year (4 license returns each year) to prevent misuse of the licensing system.

Issue Error received when attempting to login to Vista Workstation:   Could not connect to Vista Server.  Login error. Or, error received when trying to login to Vista Server: Invalid entry. Username and/or password cannot be verified in the system. Product Line EcoStruxure Building Operation Environment Vista Workstation Cause The username or password is incorrect. Resolution Check the username and password and try again. Log in with the default System account (Username= system / Password= system), or any other $Administrators username.  Reset the user's password. Open Vista Server Setup and ensure the security level has not been changed on the Authority tab. If a Vista user account no longer works set the security level to "Low Level". If a NT account no longer works set the security level to "High Level". If all system level logins have been lost, contact Product Support.  Send a backup of the database to be unlocked.