Issue Should I use a synchronous modem for integrated dial applications? Environment I/NET site Cause Should I use a synchronous modem for integrated dial applications? Resolution No. The modem should be asynchronous. (TCON209, 2-10)

Issue Suprema Fingerprint Reader Integration Product Line EcoStruxure Security Expert Environment Security Expert Suprema Fingerprint Reader Cause Security Expert integrates with Suprema BioEntry, BioEntry Plus, and FaceStation devices. Enrolment is both quick and easy with users scanning their fingerprint or face at an enrolment reader. The Suprema reader uses the scanned data to create a credential template, including a card number, which it sends to the Security Expert Server. Security Expert then sends this template to any other Suprema readers that are attached to the system so that only one enrolment is required. Resolution The following information is available on integrating Suprema Fingerprint Readers with Security Expert A list of qualified Suprema devices and configuration details can be found in the Suprema Biometric Integration in Security Expert Application Note. There are some available help topics in the online help. In the Security Expert  Client go to ABOUT | HELP and search for "Biometric Readers" and "Suprema". Each Suprema reader requires a wiegand port on a controller / expander, a license (SX-BIO-SP) and an IP address. The amount of Suprema readers allowed is only limited by these numbers. 

Issue Echelon LON USB not recognized by TAC Vista 5 in a Classic network. Echelon U10/U20 USB interface is not supported in Vista installations. It oftentimes will not come online under a Vista Server. Product Line TAC Vista Environment Echelon LTA U10/U20 USB to LON converters Vista Server Classic Network Cause Because of numerous problems integrating an Echelon U10/U20 USB interface, Echelon's USB to LON converters are not supported by TAC Vista. Resolution Download the TAC Vista Server Data Sheet and reference page 11 for supported LTAs. The supported LonTalk Adapters are: PCLTA TAC Xenta 511 PCLTA-10 TAC Xenta 527 PCLTA-20 TAC Xenta 555 PCC-10 TAC Xenta 701 i.LON 1000 TAC Xenta 711 NIC709-PCI TAC Xenta 721 NIC709-USB TAC Xenta 731 NIC709-USB100 TAC Xenta 911 NIC709-IP TAC Xenta 913 NIC852       FT 10 TP 1250 RS 485 IP 852 Ethernet NIC709-PCI X X N/A N/A NIC709-USB X X N/A N/A NIC709-USB100 X X N/A N/A NIC709-IP X X N/A N/A NIC852 N/A N/A N/A X

Issue Is it possible to use Control Description (command) delays on MR controllers? MR (Micro Regulator) DO points not turning ON (or not turning OFF) - sticking. Environment I/NET Seven MR (Micro Regulator) Controllers Cause The Control Description command delay was not implemented in the MR as it was not intended to be used for control of multiple high power devices, which this feature was designed for; also, the MR does not have the memory capability to support the timer queue to handle it. Note: The Control Description command delay does function within the SLI (7793 / 7798B1 / 7798C) although this function is supported here it is not intended for the control of multiple subLAN devices, such as the MR.  You should not rely on this control function from the SLI.  Undesired results can be expected if this is implemented and is not supported. Resolution The Control Description Command Delay is not supported within subLAN devices and should not be implemented.  Alternative methods of delaying startup of control devices are: Using Time schedules; the Master / Slave time schedules feature.  Within the slave schedules you are able to delay / adjust the start time by minutes. The combination of using Master / Slave ATS and Host ATS provides a powerful and simple user interface in modifying all the Master Schedules from a single location. Refer to TCON 300 Chapters 4 and 7. MR Functions (DDC); If your control delays are required within the MR, a method available to use is the MR-DDC Relay modules are the delay before break (DDB) or delay before make (DBM) timers.  An even simpler method would be to stagger scan rates (using prime numbers) within your MR Function DDC modules.  Refer to TCON 300 Chapter 13. The DDC modules have there own scan rates and control the point based on this scan rate and will override any Resident I/O Point scan rate defined on these output points. Programmer timers from within the SLI which the control critical items of plant and require a staggered startup procedure.

Issue Where can I find Plain English Drivers and documentation for them. Environment Plain English Drivers Cause Schneider Electric Product Support Services does not supply Plain English Xdrivers, nor are they supported. Resolution Schneider Electric does not provide support for Plain English Drivers and no longer provides support for them There are, however, two xdriver manuals available on The Exchange Download Center. Carrier CCN Dataport Manual (32MP, 30GN, 30GB, 30HX, 30GT, 23XL, 19XR, 19EF) Mammoth DDC Manual

Issue What are the limitations of Building Operation Web Services? Product Line EcoStruxure Building Operation Environment StruxureWare Building Operation Version 1.3 Cause Due to the XML response rate (XML file information send to Building Operation), it has some limitations. Resolution General Guide in the Technical Reference Guide: The limit for the whole XML response is 100 kb, which includes manually created values. The limit for a string value is 10 kb, which includes manually created values. The maximum number of values created in the Web Server interface is 200. The recommended limit for XML elements in the Web Service interface is 100 The recommended number of Web Service interfaces in an Automation Server XML elements at a polling rate of 60 seconds. is 2. Additional Information: Maximum number of Web Services in an Automation Server Also refer to Architectural Guidelines for your respective version in use.

Issue StruxureWare for Building Operation User Interface Matrix Environment SmartStruxure Cause Need information about which User Interface Option has which features Resolution You can download the User Interface Matrix from The Exchange Download Center: User Interface Summary

Issue LNS plug-ins are needed in order to configure certain application specific controllers. Product Line EcoStruxure Building Operation Environment Workstation Open LNS Server Cause Many application specific controllers can be configured through Workstation but this can be very time consuming. Starting with Version 1.4.0, SmartStruxure is now able to support LNS plug-ins. Key points and features Click SBO v1.4 Activation Key for OpenLNS Server - SmartStruxure solution - PA-00285 to download the StruxureWare Building Operation v1.4 - Activation key for OpenLNS Server product announcement. Echelon OpenLNS Server must be installed on the computer that plug-ins will be used. LNS Server plug-ins can be used at the workstation to configure TAC Xenta devices using TAC STR 350 plug-in 5.1.9 or later. (earlier versions won't work) LNS Server plug-ins can be used at the workstation to configure TAC Xenta devices using TAC 100 plug-in 5.1.9 or later. (earlier versions won't work) LNS Server plug-ins can be used at the workstation to configure third party LON devices. The LNS plug-in capability will only work if the device does not require to be online to configure. If the manufacturer's plug-in requires active communication with the device then the plug-in implementation will not work. StruxureWare Building Operation database is automatically updated to any changes created with the plug-in. Resolution For LNS plug-ins to work in SmartStruxure, Echelon OpenLNS Server must be purchased and installed on the computer where plug-ins will be used. Purchasing Echelon OpenLNS Server An activation key must be purchased in order to install Echelon OpenLNS Server. The activation key is available to purchase through Schneider Electric using the part number SXWSWLNSX00001. The activation key can be purchased through standard product ordering procedures. After ordering, the activation key will be sent to you via email within a few days. Installing Echelon OpenLNS Server WARNING: You can not install OpenLNS Server on the same computer as TurboLNS without upgrading Turbo to Open. You will now be converting any TurboLNS databases to OpenLNS if they are opened on this computer. Once you have purchased the OpenLNS activation key and received it via email from Schneider Electric then you can now install Echelon OpenLNS. Double click on the executable to start the OpenLNS install wizard. Click Next. Select 'I accept the terms in the license agreement' and click Next. Fill out the information and enter you activation key. Click Next. Click Install. Click Next. Click Finish. NOTE - At step 7 above, if the PC is not connected to the internet, the registration may require an email to be send manually to Echelon to register the licence code.  Uninstalling Echelon OpenLNS Server Make sure you reference the OpenLNS Server License Guide here for information on how to return the OpenLNS license in order to use it again.   Registering LNS Plug-ins Note: Before registering LNS plug-ins, they must be installed on the computer first. If working with TAC Vista Xenta 100 and TAC STR 350 controllers, the plug-ins must be version 5.1.9 or greater. ZBuilder is included in the TAC Vista 100 download. These can be downloaded off of the Extranet in the same place as the SmartStruxure software. See LNS plugins for SmartStruxure 1.4 are not included in the release, but downloaded separately for more information. In SmartStruxure Workstation, go to the Control Panel. Click on 'LNS Plug-in Registration'. In the 'Available LNS Plug-ins' field, select the plug-ins you want to register and then click the right arrow to move to the 'Registered LNS Plug-ins" field. Click the save icon on the System tab. Note: If registering the TAC Xenta 100 plug-in, you will be prompted to select the devices you want to register. Then click OK.   Using the LNS Plug-ins Note: All changes made in the LNS plug-ins are offline configuration changes. The LNS plug-in support in SmartStruxure will not support devices that are required to be online for plug-in use.  Right click on the controller, click Configure... The LNS server is checked for a matching device template and the current device configuration is saved to the LNS server. Click Next. Double click on the plug-in listed in the window. This will launch the LNS plug-in. Make configuration changes to the controller and then save or exit the plug-in. Click Next. Click Next. The configuration changes that have been made will be listed in the window while they are being saved to the LNS server. Click Finish. Now the configuration changes that were made in the LNS server need to be downloaded to the controller. Right click on the controller in Workstation and select 'Download device configuration'.

Issue EcoStruxure Building Operation Demo Database Package Product Line EcoStruxure Building Operation Environment EcoStruxure Building Operation site Cause EcoStruxure Building Operation Demo Database Package and going between releases. Resolution All current and previous sales packages/demo databases can be found on the Exchange for download. Note: The Demo Database package is a sales and marketing tool for your use "as is." It is not supported through Product Support Services (PSS). If you have product specific technical issues such as installing the software applications (e.g. License Administrator, Enterprise Server) PSS may be able to help. However, PSS does not support the Demo Database contents or features. The Demo Database can be re-installed to return to its original state.

Issue Structured SNVTs disappear from database following a LearnNv. Product Line TAC IA Series Environment G3 versions 3.6.406, 3.7.106, 3.8.37 Cause Modifications made to the LonWorks jar. Resolution Download and install the new LonWorks jar for the revision in question. See Lonworks 3.8 to obtain the latest LonWorks modules.

Issue Straight S-Cable and angle (L-shaped) S-Cable difference Product Line EcoStruxure Building Operation Environment Automation Server Automation Server Power Supply Automation Server I/O Modules Cause The description in the datasheets / installation instructions may not be sufficient to understand the difference(s) between the two types of S-Cables. Resolution January 2013 Update - The straight connector S-Cable has been discontinued. Refer to Product Announcement PA-00238 for details. The straight S-Cable (part number SXWSCABLE10001) and the angle or L-shaped S-Cable (part number SXWSCABLE10002) works the same in terms of functionality. Both are 1.5 meters in length. The difference is whether the connectors is a straight out type or an angled type. This will probably affect the installation. See the images below Straight type Angle or L-shaped * Note: The straight S-Cable is currently not available and all existing and coming orders for straight S-cable (SXWSCABLE10001) will be replaced with the L-shaped S-cable (SXWSCABLE10002) until further notice. Refer to TPA-SBO-12-0004 01 for details.

Issue Stat Replacements for I/NET controllers Environment I/NET Cause S/STAT and I/STAT are unavailable for purchase. Resolution The S/STAT has been replaced with the STR202 (User Manual for STR202) The I/STAT has been replaced with the STR250 (User Manual for STR250)

Issue Standard Applications for I/A Series Micronet BACnet (MNB) controllers Product Line I/A Series Environment I/A Series WorkPlace Tech 5.x and above I/A Series MNB controllers Cause A library of standard pre-engineered applications for MNB controllers is available. These can be modified and used as a reference for creating MNB applications. Resolution The library of standard applications can be downloaded from Exchange Extranet. Below is a list of the applications available for downloads.  DUI Application Stencil Operation Guide Application Objects Visio Stencil (Includes DUI_App) Applications - BACnet Zone, VAV, and Unitary Applications using SP and SPP Momentary Start/Stop Object Application Operation Guide Application - BACnet Zone Controller Applications Application - BACnet VAV Box Applications Application - BACnet Unitary Applications Stencil - Application Stencils Application - VAV_Staged_Heat.vst Application - FC_1DX_1EH.vst Application - FC_1PropCL_1PropHT.vst Application - FC_2Pipe_2PosHC_wCO.vst Application - All BACnet Unitary Applications.zip Application - All BACnet VAV Box Applications.zip Application - VAV_Cooling_Only.vst Application - VAV_Floating_Heat.vst Application - AHU_HeatPump.vst Application - VAV_Parallel_Fan_Staged_Heat.vst Application - VAV_Parallel_Fan_Floating_Heat.vst

Issue Specification for using a USRobotics modem with dial application Environment I/NET site Cause What are the specification for using a USRobotics modem with dial application? Resolution Warning! Using a non-analog line will damage the modem! INET Dial Applications using US Robotics (External Modems) See TCON 101, TCON 213 , TCON 226 and TCON 298 for more details If the modem has dip switches, set them as follows: 1,5,6, and 7 up 2,3,4, and 8 down If the modem does not have dip switches, don’t worry about it! PC, modem, and phone line must be connected and "ON" Connect the modem to an analog phone line only. Warning! Using a non-analog line will damage the modem! (Contact USR) http://www.usr.com/products/analog/p-56k-menu.asp Make sure the correct modem driver is installed. Don’t use “Standard Modem”. Set the hyper-terminal session “Baud” as specified in the following instructions (See the sections titled: “Remote Site Settings” and “Host Settings”) View the modem’s Active and Stored settings: "ATI4" followed by the Enter key displays the settings the modem is using "ATI5" followed by the Enter key displays the settings stored in NOVRAM If the settings need to be changed then continue Recommend "AT&F" to reset the modem to factory defaults. See the sections titled: “Remote Site Settings” and “Host Settings” Suggest you store the settings in both profiles of the modem’s NOVRAM. "&W0" stores to "&Y0" "&W1" stores to "&Y1" Help Commands for US Robotics are: AT&$ ATS$ AT$ After following the preceding steps for the remote site’s modem: Connect the modem to the Tap (or emulated Tap) and Analog Phone Line Power-up the modem Press the controller’s reset button or cycle the Tap’s power Do NOT cycle the modem’s power The "RD" and "SD" should flash after several seconds have past After about 30 seconds the "AA," TR" and "CS" lights should be "On" Using INET, Dial the site. Make sure the host can: Dial out (you can hear the dial tone) Handshake with the remote Modem Maintain its connection to the remote modem (Neither modem automatically terminates call) See the Controller(s) on the LAN • Actually connect to the controller(s) View points in the summary screens   Remote Site Settings: DIAL=TONE B0 E0 F1 M1 Q0 V1 X0 Y0 BAUD=9600 PARITY=N WORDLEN=8  &A0 &B1 &C1 &D2 &G0 &H0 &I0 &K0 &M0 &N6 &P0 &R2 &S0 &T5 &U6 &Y1  S00=001 S01=000 S02=043 S03=013 S04=010 S05=008 S06=002 S07=060 S08=002 S09=006 S10=014 S11=070 S12=050 S13=000 S15=000 S19=000 S21=010 S22=017 S23=019 S25=005 S27=000 S28=008 S29=020 S30=000 S31=120 S32=002 S33=000 S34=000 S35=000 S36=014 S38=000 S39=000 S40=001 S41=000 S42=000 For "Integrated NPR Dial," the following settings need to be changed in the modem connect to the NPR: Hyper-terminal Session, BAUD=9600, change to 19200 Change "&N6" to "&N10" Change "&U6" to "&U10" All other variables remain the same as shown For 78051 Taps, use the “Remote Site Settings” and set up procedure.   Host Settings (This is the modem used at the workstation): DIAL=TONE B0 E0 F0 M1 Q0 V0 X0 Y0 BAUD=9600 PARITY=N WORDLEN=8 &A0 &B1 &C1 &D2 &G0 &H0 &I0 &K0 &M4 &N0 &P0 &R1 &S0 &T5 &U0 &Y0 S00=001 S01=000 S02=043 S03=013 S04=010 S05=008 S06=002 S07=060 S08=002 S09=006 S10=014 S11=070 S12=050 S13=000 S15=000 S19=000 S21=010 S22=017 S23=019 S25=005 S27=000 S28=008 S29=020 S30=000 S31=120 S32=002 S33=000 S34=000 S35=000 S36=014 S38=000 S39=000 S40=001 S41=000 S42=000 For "Integrated NPR Dial," the following settings need to be changed in the modem connected to the PC or Workstation: Hyper-terminal Session, recommend BAUD=9600, change to 19200 All other variables remain the same as shown For Taps, use the "Remote Site Settings".; Do not use the "Host Settings"

Issue  All time schedules on site did not start. What is the difference between "Global Special Day Broadcast" and "Special Day Broadcast" in the Network Functions? Product Line TAC INET Environment I/NET Seven 2.xx and greater Cause Special days are incorrectly configured in the controllers special day calendar as permanent, or are not re-entered each year. Resolution There are two types of broadcast settings available under the Network Functions, Special Day Broadcast option in I/NET. Using the 'Special Day' broadcast setup in the Network Functions allows only a single temporary 'special day' entry to be sent to selected controllers saved in your network configuration (Netcon). Using the "Global" special day broadcast the entire special days calendar to the selected controllers in your network configuration (Netcon).  The entries in this calendar can be selected as either temporary or permanent. Refer to TCON299 TAC I/NET Seven Operator Guide 5/10 Chapter 2-34 (Network Functions – Special Day Broadcast) available on your installed I/NET workstation or from the Download Center). Also refer to Time Schedules through Special Days Button.

Issue Software Licensing for Continuum 2.0 & StruxureWare Solution Product Line Andover Continuum, EcoStruxure Building Operation Environment Continuum Site integration with the StruxureWare Solution Continuum Cyberstation software & Licensing Cause Request for Software Licensing compared to the Hardware key.  Resolution There is a Ordering and Activation document available on the Buildings Exchange Download Center. A link is provided below: Ordering and Activation of Software License for Continuum v2.0 Software license is a dedicated license per workstation and locked to both the hardware and the operating system. Recommended not to install on old hardware. Software licensing is available for both new and existing installations after Continuum 2.0.  A Hardware key is required in order purchase a software license.  This is because the Continuum features and options are purchased with the physical Hardware key, not with the keyless license.   When purchasing the Keyless license, the serial number of the Hardware key is submitted along with a License Information file (c2v) that has been created on the workstation that is to be licensed.  The License Information file is created using the Hasp Key Utility.   Continuum installations pre version 2.0 (e.g. v1.94) who wish to upgrade to v2.0 and would like to benefit from Software Licensing feature must download and install the required files. Those are outlined in the document above. Note: For Continuum Interface for SmartStruxure Solution the demo StruxureWare Building Operation license has all required features. Your Continuum 2.0 key must have the Advanced Webserver feature enabled.You can use the Continuum Interface Server for any Continuum installation: Standalone or Multi-User (LAN). All existing Andover Continuum configurations are supported in the Continuum Interface Server.  

Issue Looking for more information on the Schneider Electric Advanced Display offering from the Smart X family of controllers. Product Line EcoStruxure Building Operation Environment SmartStruxure SmartX Controller Advanced Display Technician Tool Mobile App Cause Unsure where to locate more detail about the Advanced Display and do not know the part numbers to order the products. Resolution The Advanced Display is a convenient option for users to access, monitor, and service their SmartStruxure system. For additional information please reference the SmartX Controller - Advanced Display documents found on the The Exchange. Applications The Advanced Display comes with the SmartXKiosk application already installed on it. This app, when launched, limits which other applications may be accessed on the tablet. The only way to exit the Kiosk mode is to enter a six character PIN. Any of the available Schneider Electric apps found on the Google Play Store can be added to the SmartXKisok. Technician Tool mobile app AdaptiApps custom user apps WebStation The Technician Tool provides a simplified user interface for operation and maintenance of the SmartStruxure solution.   Communications and Wiring Options Communication Options Available Availability Wi-Fi to the BMS network (requires straight USB cable) All SmartStruxure versions USB direct communication to the Automation Server (requires Y-shaped USB cable) Versions 1.7 and newer Wi-Fi or USB direct communication to the Automation Server Premium (requires straight USB cable) Versions 1.7 and newer   The Advanced Display communicates with the SmartStruxure servers through an access point or starting in version 1.7 directly to the Automation Server via the USB port with the application named SmartX-Ad Link. If using an Automation server, the Y-shaped cable must be used to connect to a locally sourced power supply as well as to the Automation Server. The power required is 5 VDC with a minimum of 500 mA up to 1.3 A. The USB port on the Automation Server Premium (AS-P) has the ability to power the tablet directly thus only requiring a straight USB cable.    Ordering Part number Description SXWADTAB410001 Advanced Display 7 - inch - - No longer available! SXWADBUND10002 Advanced Display 10 - inch Bundle Includes Advanced Display tablet unit, mounting frame, bezel, and Micro USB 2.0 data cable 1 m (3 ft) SXWADUSBA10001 USB cable, Straight 1.5 m (5 ft) for connection to AS-P or AS-B SXWADUSBA10002 USB cable, Straight 3.0 m (10 ft) for connection to AS-P or AS-B SXWADUSBB10001 USB cable, Y-shaped 1.5 m (5 ft) for connection to Automation Server SXWADUSBB10002 USB cable, Y-shaped 3.0 m (10 ft) for connection to Automation Server   Note: The Advanced Display 10 - inch Bundle does not include a power adapter.  For configurations where the external power adapter is required the appropriate power adapter must be ordered separately for the country in which it will be installed.

Issue Unable to activate the AD-Link on a SmartX Advanced Display Product Line EcoStruxure Building Operation Environment Building Operation Advanced Display V1 Building Operation Advanced Display V2 Cause Changes to the license server made current AD-Link software inoperable Refer TPA-SBO-17-0009.00 for details about the issue Resolution Note: Advanced Display V1 is discontinued. Effective July 31, 2023, Service Support for Advanced Display v2 will also be discontinued. The licensing server responsible for activating AD-Link and Kiosk features will be decommissioned. After this date, no new Advanced Display v2 could be commissioned as the mentioned server will be decommissioned. Advanced Display V3 can replace it. Refer to: PA-00923   The issue is solved in a new version of AD-Link To install a new version of AD-Link, there is a need to first uninstall the old version of AD-Link Go to the settings page on the SmartX Advanced Display Tap on "General" Tap on "Security" tab Tap on "Device administrators" Un-tick the AD-Link Uninstall the old AD-Link app   You will first need to uninstall the old version of AD-Link. To uninstall the old AD-Link you will need to un-tick the AD-Link in the device administrators tab,   In the settings page you will be able to go to the "General" tab and then "Security" tab, then "Device administrators"  In there you will see the AD-Link, untick it.  You should now be able to uninstall the old AD-Link app You will first need to uninstall the old version of AD-Link. To uninstall the old AD-Link you will need to un-tick the AD-Link in the device administrators tab,   In the settings page you will be able to go to the "General" tab and then "Security" tab, then "Device administrators"  In there you will see the AD-Link, untick it.  You should now be able to uninstall the old AD-Link app

Issue Where to find information for Schneider Electric's SmartStruxure Lite and ExoStruxure Building Expert offer Product Line EcoStruxure Building Expert Environment MPM SE8000 range Cause Information required for the SmartStruxure Lite and ExoStruxure Building Expert offer Resolution SmartStruxure Lite and EcoStruxure Building Expert information. There are several sources of information: Schneider Electric's Building Expert Product Selector website. Schneider Electric's Exchange (filter by SmartStruxure Lite) is a source for the SmartStruxure Lite and Building Expert product. Specification sheets Firmware Product Announcements Guides Videos For support contact your region's Customer Care Center

Issue The display on the smart sensor module (LCD1/LED1) is blank. Product Line Andover Continuum Environment CyberStation B3 devices/i2 devices with Smart Sensor port. Cause LCDDisplay/LEDDisplay element #2 has a value of 0 which turns off the display The host controller is not sending power to the SPWR port It could be a newer version of the smart sensor, see i28xx-V & i28xx-V-WL Controller v3.501037 - Release Notes Resolution Set LCDDisplay/LEDDisplay[2] to a valid display format value. (see Smart Sensor Installation and User Guide) Measure the voltage between return and SPWR and make sure it is 8.4 volts DC, if the voltage is not correct disconnect the Smart Sensor and measure again, if the second measurement is correct then the Smart Sensor may need to be replaced, otherwise the host controller may have to be replaced.