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SangKim
Sang Kim
Lieutenant | EcoXpert Master
‎2025-05-15
Company :
BCM Controls
24
Posts
14
Likes Received
48
Likes Given
3
Solutions

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SangKim
/html/rank_icons/Lieutenant.png SangKim /html/rank_icons/EcoXpertMasterLeaf.png

Continuum error after activating a software license.

IssueWhen starting Continuum the following error is seen after successful activation of a software license (V2C file):“You have a key that has not bee...
Knowledge Center icon_circle Building Automation Knowledge Base
948 0 0

2023-06-08 06:11 PM

SangKim
/html/rank_icons/Lieutenant.png SangKim /html/rank_icons/EcoXpertMasterLeaf.png

The RUSKeyUtility displays a “Vendor lib cannot be found” error messag...

IssueThe RUSKeyUtility.exe displays a “Vendor lib cannot be found” error when applying license a V2C file to Cyberstation.Product LineAndover Continuu...
Knowledge Center icon_circle Building Automation Knowledge Base
1245 0 0

2023-06-07 07:40 PM

SangKim
/html/rank_icons/Lieutenant.png SangKim /html/rank_icons/EcoXpertMasterLeaf.png

Does EBO 2022 support multi-verson for AS classic (part number - SXWAU...

IssueHow can I find out whether the EBO 2022 multi-version support applies to AS Classic module? Does it apply to all the AS, AS-P, and AS-B modules?...
Knowledge Center icon_circle Building Automation Knowledge Base
2095 4 0

2023-01-09 04:11 PM

SangKim
/html/rank_icons/Lieutenant.png SangKim /html/rank_icons/EcoXpertMasterLeaf.png

Completely removing the obsolete TrendLog objects from the EBO servers...

WarningPotential for Data Loss: The steps detailed in the resolution of this article may result in a loss of critical data if not performed properly. ...
Knowledge Center icon_circle Building Automation Knowledge Base
1479 0 0

2022-08-23 10:07 AM

SangKim
/html/rank_icons/Lieutenant.png SangKim /html/rank_icons/EcoXpertMasterLeaf.png

Release the freed-up disk space from Extended Log Storage (PostgreSQL/...

WarningPotential for Data Loss: The steps detailed in the resolution of this article may result in a loss of critical data if not performed properly. ...
Knowledge Center icon_circle Building Automation Knowledge Base
1296 0 0

2022-08-23 08:56 AM

SangKim
/html/rank_icons/Lieutenant.png SangKim /html/rank_icons/EcoXpertMasterLeaf.png

Migrating PostgreSQL/TimescaleDB (ebo_db)

IssueHow to migrate ebo_db from an old PostgreSQL/TimescaleDB PC to a new PostgreSQL/TimescaleDB PCProduct LineEcoStruxure Building OperationEnvironme...
Knowledge Center icon_circle Building Automation Knowledge Base
4106 1 0

2022-02-08 01:17 PM

SangKim
/html/rank_icons/Lieutenant.png SangKim /html/rank_icons/EcoXpertMasterLeaf.png

Protecting EBO/SBO BACnet objects from being deleted by 3rd party BOWS...

IssueIs it possible to prevent a 3rd party BACnet Operator Workstation (BOWS) from deleting the BACnet objects in an Enterprise/Automation server?Prod...
Knowledge Center icon_circle Building Automation Knowledge Base
1915 0 0

2020-01-30 10:49 AM

SangKim
/html/rank_icons/Lieutenant.png SangKim /html/rank_icons/EcoXpertMasterLeaf.png

User names with special characters are not being imported correctly

IssueImporting a User CSV file with special characters (i.e. PEÑA or DÍAZ) ends up with unknown characters.Example showing Imported Users with unknown...
Knowledge Center icon_circle Building Automation Knowledge Base
1319 0 0

2019-08-05 07:34 PM

SangKim
/html/rank_icons/Lieutenant.png SangKim /html/rank_icons/EcoXpertMasterLeaf.png

Security Expert client shows "The communication object... " error

IssueWhen reviewing events from Doors or Users, the below error is shown.The communication object, System.ServiceModel.Channels.ServiceChannel, cannot...
Knowledge Center icon_circle Building Automation Knowledge Base
2150 0 0

2019-06-16 06:07 PM

Activity Feed
  • Got a Like for Migrating PostgreSQL/TimescaleDB (ebo_db). ‎2025-03-20 11:12 PM
  • Got a Like for Does EBO 2022 support multi-verson for AS classic (part number - SXWAUTSVR10001)?. ‎2024-09-19 07:33 AM
  • Got a Like for Does EBO 2022 support multi-verson for AS classic (part number - SXWAUTSVR10001)?. ‎2024-01-08 03:44 AM
  • Posted Continuum error after activating a software license. on Building Automation Knowledge Base. ‎2023-06-08 06:11 PM
  • Posted The RUSKeyUtility displays a “Vendor lib cannot be found” error message. on Building Automation Knowledge Base. ‎2023-06-07 07:40 PM
  • Got a Like for Does EBO 2022 support multi-verson for AS classic (part number - SXWAUTSVR10001)?. ‎2023-02-22 05:44 AM
  • Got a Like for Does EBO 2022 support multi-verson for AS classic (part number - SXWAUTSVR10001)?. ‎2023-02-02 10:20 AM
  • Posted Does EBO 2022 support multi-verson for AS classic (part number - SXWAUTSVR10001)? on Building Automation Knowledge Base. ‎2023-01-09 04:11 PM
  • Posted Completely removing the obsolete TrendLog objects from the EBO servers and the Extended Log Storage (PostgreSQL/TimescaleDB) database. on Building Automation Knowledge Base. ‎2022-08-23 10:07 AM
  • Posted Release the freed-up disk space from Extended Log Storage (PostgreSQL/TimescaleDB) back to Windows. on Building Automation Knowledge Base. ‎2022-08-23 08:56 AM
  • Posted Migrating PostgreSQL/TimescaleDB (ebo_db) on Building Automation Knowledge Base. ‎2022-02-08 01:17 PM
  • Posted Protecting EBO/SBO BACnet objects from being deleted by 3rd party BOWS. on Building Automation Knowledge Base. ‎2020-01-30 10:49 AM
  • Posted User names with special characters are not being imported correctly on Building Automation Knowledge Base. ‎2019-08-05 07:34 PM
  • Posted Security Expert client shows "The communication object... " error on Building Automation Knowledge Base. ‎2019-06-16 06:07 PM
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