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Lieutenant JG
SangKim
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Tuesday
Completely removing the obsolete TrendLog objects from the EBO servers and the Extended Log Storage (PostgreSQL/TimescaleDB) database.
2022-08-23 10:07 AMWarning Potential for Data Loss: The steps detailed in the resolution of this article may result in a loss of critical data if not performed properly. Before beginning these steps, make sure all important data is backed up in the event of data loss. …View more
Posted by: SangKim in Building Automation Knowledge Base
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Release the freed-up disk space from Extended Log Storage (PostgreSQL/TimescaleDB) back to Windows.
2022-08-23 08:56 AMWarning Potential for Data Loss: The steps detailed in the resolution of this article may result in a loss of critical data if not performed properly. Before beginning these steps, make sure all important data is backed up in the event of data loss. …View more
Posted by: SangKim in Building Automation Knowledge Base
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Migrating PostgreSQL/TimescaleDB (ebo_db)
2022-02-08 01:17 PMIssue How to migrate ebo_db from an old PostgreSQL/TimescaleDB PC to a new PostgreSQL/TimescaleDB PC Product Line EcoStruxure Building Operation Environment PostgreSQL TimescaleDB pgAdmin Building Operation Workstation Cause When using External log S…View more
Posted by: SangKim in Building Automation Knowledge Base
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Protecting EBO/SBO BACnet objects from being deleted by 3rd party BOWS.
2020-01-30 10:49 AMIssue How can I keep the 3rd party BOWS(BACnet Operator Workstation) from deleting the BACnet objects in EBO/SBO server? Product Line EcoStruxure Building Operation Environment Building Operation Enterprise Server Building Operation Automation Server…View more
Posted by: SangKim in Building Automation Knowledge Base
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User names with special characters are not being imported correctly
2019-08-05 07:34 PMIssue Importing a User CSV file with special characters (i.e. PEÑA or DÍAZ) ends up with unknown characters. Example showing Imported Users with unknown characters Product Line Security Expert Environment Security Expert Client Security Expert Data S…View more
Posted by: SangKim in Building Automation Knowledge Base
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Security Expert client shows "The communication object... " error
2019-06-16 06:07 PMIssue When reviewing events from Doors or Users, the below error is shown. The communication object, System.ServiceModel.Channels.ServiceChannel, cannot be used for communication because it is in the Faulted state. Error - The communication object Pr…View more
Posted by: SangKim in Building Automation Knowledge Base
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