SangKim

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Sang Kim

Lieutenant | EcoXpert Master

‎2025-04-10

Company :

BCM Controls

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SangKim

Continuum error after activating a software license.

IssueWhen starting Continuum the following error is seen after successful activation of a software license (V2C file):“You have a key that has not bee...

Knowledge Center icon_circle Building Automation Knowledge Base

916 0 0

2023-06-08 06:11 PM

SangKim

The RUSKeyUtility displays a “Vendor lib cannot be found” error messag...

IssueThe RUSKeyUtility.exe displays a “Vendor lib cannot be found” error when applying license a V2C file to Cyberstation.Product LineAndover Continuu...

Knowledge Center icon_circle Building Automation Knowledge Base

1167 0 0

2023-06-07 07:40 PM

SangKim

Does EBO 2022 support multi-verson for AS classic (part number - SXWAU...

IssueHow can I find out whether the EBO 2022 multi-version support applies to AS Classic module? Does it apply to all the AS, AS-P, and AS-B modules?...

Knowledge Center icon_circle Building Automation Knowledge Base

2060 4 0

2023-01-09 04:11 PM

SangKim

Completely removing the obsolete TrendLog objects from the EBO servers...

WarningPotential for Data Loss: The steps detailed in the resolution of this article may result in a loss of critical data if not performed properly. ...

Knowledge Center icon_circle Building Automation Knowledge Base

1420 0 0

2022-08-23 10:07 AM

SangKim

Release the freed-up disk space from Extended Log Storage (PostgreSQL/...

WarningPotential for Data Loss: The steps detailed in the resolution of this article may result in a loss of critical data if not performed properly. ...

Knowledge Center icon_circle Building Automation Knowledge Base

1240 0 0

2022-08-23 08:56 AM

SangKim

Migrating PostgreSQL/TimescaleDB (ebo_db)

IssueHow to migrate ebo_db from an old PostgreSQL/TimescaleDB PC to a new PostgreSQL/TimescaleDB PCProduct LineEcoStruxure Building OperationEnvironme...

Knowledge Center icon_circle Building Automation Knowledge Base

4061 1 0

2022-02-08 01:17 PM

SangKim

Protecting EBO/SBO BACnet objects from being deleted by 3rd party BOWS...

IssueIs it possible to prevent a 3rd party BACnet Operator Workstation (BOWS) from deleting the BACnet objects in an Enterprise/Automation server?Prod...

Knowledge Center icon_circle Building Automation Knowledge Base

1856 0 0

2020-01-30 10:49 AM

SangKim

User names with special characters are not being imported correctly

IssueImporting a User CSV file with special characters (i.e. PEÑA or DÍAZ) ends up with unknown characters.Example showing Imported Users with unknown...

Knowledge Center icon_circle Building Automation Knowledge Base

1263 0 0

2019-08-05 07:34 PM

SangKim

Security Expert client shows "The communication object... " error

IssueWhen reviewing events from Doors or Users, the below error is shown.The communication object, System.ServiceModel.Channels.ServiceChannel, cannot...

Knowledge Center icon_circle Building Automation Knowledge Base

2134 0 0

2019-06-16 06:07 PM

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