Issue Certain companies and SMTP mail servers require specific security protocols in order to accept messages. The requirement of Transport Layer Security (TLS) or Secure Sockets Layer (SSL) protocols can cause errors when the Vista alarm email notifications fail to send. Product Line TAC Vista Environment Vista Workstation Xenta Server Alarm Emails Cause Xenta server email notification does not have the option to use TLS or SSL security protocols TAC Vista email notification does not have the option to use TLS or SSL security protocols in versions prior to the 5.1.9 hotfix 17 build. Resolution The latest hotfix versions for Vista can be downloaded off of The Exchange Download Center. In order to obtain the SSL and TLS support for smtp server communication, Vista 5.1.9 hotfix 17 or later must be used. Prior to Vista 5.1.9 Hotfix 17 - Vista did not support Transport Layer Security (TLS) or Secure Sockets Layer (SSL) for sending alarm email notifications. A workaround for this issue is to set up an SMTP server on the local machine or network that the Vista or Xenta server resides on. Then the email notification can be encrypted with TLS or SSL protocol before being sent on.

Issue TCP/IP Network Settings required for an I/NET Seven Installation.  If the incorrect network speed is used, communication with the NPR-2000 and the Xenta 527 will fail. Environment TCP/IP Network I/NET Seven NPR-2000, Xenta 527 Cause I/NET works on 10 Mb/Second (also known as 10-half).  The NPR-2000s and the Xenta 527 will only function on 10-half. Resolution I/NET requires Microsoft's TCP/IP protocol. While I/NET Seven can coexist with another vendors networking software, (Novell or Banyan, for example) it will not use any other version of TCP/IP. You can add Microsoft's TCP/IP in the Network options of the Control Panel. Most modern Ethernet Switch gear should be set to "Auto Negotiate" for 10/100mb speed required by a device, but speed is an important factor for proper communication.  I/NET can only run on a 10 Mb/Second network. Old style NetPlus Routers(NPR-2000), Xenta  527 NPR, and Xenta 527 Web require 10 Mb/Second.  See TCON 300 (from the Technical Reference Manual included on the I/NET installation CD) for further details.  TCON 300 has all of this information on pages 1-9; 1-33 & 1-34 Because this is not an individual PC configuration, assistance from the building IT staff will likely be required.  

Issue TCONs included with a typical install of I/NET Seven I/NET BMS user manual I/NET iBMS user manual Product Line TAC INET Environment I/NET Site Cause TCON Info Resolution TCON 298 I/NET Seven Getting Started TCON 299 I/NET Seven System Operator Guide TCON 300 I/NET Seven Technical Reference Guide TCON 301 I/NET Seven Reference Guide The install also includes a “ReadmeSeven” and “UpgradeSeven” files.

Issue TCONs are listed and available on The Exchange Download Center. This index is meant to provide a quick reference to find the desired TCON even if the number is not known. Product Line TAC INET Environment TCON documents Cause The Exchange Download Center allows for searching by either TCON number, title, or document content. This is a list of those documents with links to the Download Center. Click here to view the complete list in The Exchange Download Center. Resolution TCON069 Unitary Controller (Model 7200 Series Unitary Controllers) Installation Guide TCON073 Model HC7410 Hand-Held Console Installation Guide TCON074 Building Manager Access Instructions Card TCON077 Model 1000 Door Processing Unit (DPU 1000) Installation Guide TCON078 Elevator Control Unit (EVC) Installation Guide TCON079 Remote Dial Tap (RDTAP) Installation Guide TCON082 Discrete Input Unit (DIU 1600) Installation Guide TCON083 The ABC’s of DDC (CSI-1991) TCON084 Docutrend ... the Quick and Easy Way! Reference Guide TCON086 Door Processing Unit 3000 (DPU-3000) Installation Guide TCON087 Fiber Optic Interface (FOI) Installation Guide TCON092 LAN Monitor 1 (LANMON 1) Reference Guide TCON093 Model 7460 Universal Controller Interface (7460 UCI) Installation Guide TCON094 I/NET System 7700 Operator Guide TCON095 7700 DCU Installation Guide TCON096 7716 PCU Installation Guide TCON097 7740 DCU (includes 7741 DCU) Installation Guide TCON098 7750 DCU Building Manager Installation Guide TCON099 7760 Unitary Controller Interface Installation Guide TCON100 7780 Distributed Lighting Control Unit Installation Guide TCON101 Model 7800 Series Taps & Repeater Installation Guide TCON102 7771 Industrial Communication Interface Installation Guide TCON103 I/NET 7700 Icon Editor Reference Guide TCON104 I/NET 7700 Text File Compiler User Guide TCON105 Discrete Input Monitoring and Output Control Unit (DIO-8000) Installation Guide TCON106 7718 PCU Installation Guide TCON109 7790 LAN Interface Unit Installation Guide (7791 DPI, 7792 MRI, 7793 MCI) TCON110 I/DISC Sorting Procedure Reference Guide TCON111 Door Processing Unit (DPU 3100) Installation Guide TCON112 CSI Access Control Readers Installation Guide TCON113 I/STAT & Micro Regulators MR123 Installation Guide TCON114 Model 7728 Series I/SITE I/O Controllers Installation Guide TCON115 Door Processor Unit 7900 (DPU 7900) Installation Guide TCON116 DPU 7910A Installation Guide TCON117 DPU 7920 Installation Guide TCON120 Guidelines for Smoke Control Reference Guide TCON122 Series 7797 Industrial Communication Interface Installation Guide TCON123  I/NET Memory Interface Processor (MIP01) Installation Guide TCON124 DIU 7930 Installation Guide TCON125 DPU 7940 Installation Guide TCON126 I/STAT & Micro Regulator Controller Installation Guide TCON127 7756 PCU Installation Guide TCON130 MR55X and I/STAT Installation Guide TCON135 I/NET Communications Interface for Cerberus Pyrotronics (779703 ICI Cerberus) Installation/Reference Guide TCON136 I/NET Communications Interface for McQuay MicroTech Open Protocol Communications (779704 ICI McQuay) Installation/Reference Guide TCON137 I/NET Communications Interface in Support of YorkTalk XL/LINC Chiller ISN (779705 ICI YorkTalk) Installation/Reference Guide TCON138 7798 I/SITE LAN Installation Guide TCON139 I/NET Communications Interface for Trane (779706) Reference Guide TCON140 I/NET Communications Interface in Support of Notifier AM2020 Fire Detection System (779707 ICI Notifier) Installation/Reference Guide TCON142 I/NET v4.30 System Operator Guide Operator Guide TCON143 I/DISC Fob Installation Guide TCON144 7798 I/SITE LAN Installation Sheet TCON145 I/NET System Technical Reference Guide TCON146 I/NET Communications Interface in Support of Square D PowerLogic Network Interface Module (779708 ICI Square D) Installation/Reference Guide TCON147 ASC-VAV-AX Installation Guide TCON148 ASC-VAV-AX Installation Sheet TCON149 ASC-MR-VAV-Series (AX and X1) Pocket Reference TCON150 I/DISC Reader (IDISCRDRB) Installation Sheet TCON151 I/NET Docutrend Technical Reference Guide TCON152 Video Badging Subsystem (S/90 Integrated Video Badging) Installation Guide TCON153 ASC MR-AHU Installation Guide TCON154 ASC MR-AHU Installation Sheet TCON155 ASC MR-VAV-X1 Installation Guide TCON156 MR-VAV-X1 Installation Sheet TCON157 I/NET System Forms and Worksheets Reference Guide TCON158 ASC MR-AHU Pocket Reference TCON159 I/NET Communications Interface for Edwards Systems Technology Fire System (Model 779711) Installation/Reference Guide TCON160 I/NET v4.x Utilities Software Operator Guide TCON161 ASC MR-HP Installation Guide TCON162 ASC MR-HP Installation Sheet TCON163 ASC MR-HP Pocket Reference TCON164 ASC MR-VAV-X2 Installation Guide TCON165 ASC MR-VAV-X2 Installation Sheet TCON166 ASC MR-VAV-X2 Pocket Reference TCON168 I/NET Video Badging (I/NET VB) Operator Guide TCON169 I/NET ODBC Driver (INETODBC) Technical Reference Guide TCON170 Intellution Driver CSI I/O Driver for the Intellution FIX DMACS Installation Guide TCON171 Door Processor Unit 7920 with Essex PIN Installation Guide TCON172 PWM-C Pulse Width Modulation to Current Transducers Installation Sheet TCON173 PWM-P Pulse Width Modulation to Pressure Transducers Installation Sheet TCON174 PWM-R Pulse Width Modulation to Resistance Installation Sheet TCON175 PWM-V Pulse Width Modulation to Voltage Transducers Installation Sheet TCON176 Model IP Current to Pneumatic Transducer Installation Sheet TCON177 Model ASC1 Analog Signal Converter Installation Sheet TCON178 XFMR Series Transformers TCON179 Model SA1 Surge Arrestor for System 7700 and System 90 Installation Sheet TCON180 UniHub Tutorial (UniHub 2.2) Reference Guide TCON181 I/NET v4.3x Getting Started TCON184 NetPlus Router 2000 Installation Guide TCON185 I/Site LAN Installation Sheet TCON186 I/View Version 1.0 Operator Guide TCON187 UniHub Version 3.1 Technical Reference Guide TCON188 UniHub 3.0 Tutorial Reference Guide TCON189 779712 ICI BACnet Installation Guide/Reference TCON190 7798B1 I/SITE LAN TCON191 NetPlus Router Installation Sheet TCON192 I/NET v4.10 Guide opérateur du système TCON193 Système I/NET Guide de Référence Technique TCON194 I/NET Docutrend Guide de Référence Technique TCON195 I/NET System v4.10 Bedienerhandbuch TCON196 I/NET System Technisches Referenzhandbuch TCON197 I/NET Docutrend Technisches Referenzhandbuch TCON198 I/NET Sistema v4.10 Manual del Operador TCON199 I/NET Sistema v4.10 Manual de Referencia TCON200 I/NET Sistema v4.10 Docutrend Manual de Referencia TCON203 NetPoint VAV (NP-VAV-AX) Installation Guide TCON204 NetPoint VAV-AX Installation Sheet TCON205 NetPoint VAV-AX Pocket Reference Card TCON206 NetPoint™ VAV-AX (NP-VAV-AX) Application Reference Guide TCON207 I/NET 2000 v1.x System Operator Guide TCON209 I/NET 2000 v1.x Technical Reference Guide TCON210 I/NET 2000 v1.x Docutrend Reference Guide TCON211 I/NET 2000 v1.x ODBC Driver (IODBC32 Driver) Technical Reference Guide TCON212 I/NET 2000 v1.x Operator Guide TCON213 I/NET 2000 v1.x Getting Started TCON215 NetPoint General Purpose Unit 506R (NP-506R) Installation Sheet TCON217 I/NET 2000 Troubleshooting Guide TCON218 NetPoint General Purpose Unit 546R (NP-546R) Installation Sheet TCON219 NetPoint General Purpose Unit 1008R (NP-1008R) Installation Sheet TCON220 NetPoint General Purpose Unit 1048R (NP-1048R) Installation Sheet TCON221 NetPoint General Purpose Unit (NP-GPU) Technical Reference Guide TCON222 NetPoint General Purpose Unit 506 (NP-506) Installation Sheet TCON223 NetPoint General Purpose Unit 546 (NP-546) Installation Sheet TCON224 NetPoint General Purpose Unit 1008 (NP-1008) Installation Sheet TCON225 NetPoint General Purpose Unit 1048 (NP-1048) Installation Sheet TCON226 I/NET 2000 Dial Setup Guide TCON227 UniHub Application I/NET Notifier Interface Reference Guide TCON228 I/NET Interface UniHub Application CASI-RUSCO Secure Perfect Reference Guide TCON229 I/NET 2000 v1.x Operator Guide (MTRC) TCON230 I/NET 2000 v1.x Technical Reference Guide (MTRC) TCON231 Smoke Control Systems Manual TCON236 I/NET 2000 v2.x Operator Guide TCON237 I/NET 2000 v2.x Technical Reference Guide TCON238 I/NET 2000 v2.x Getting Started TCON238A I/NET 2000 Revision 2.10 Addendum TCON239 I/NET 2000 v2.x Docutrend Reference Guide TCON240 I/NET 2000 v2.x ODBC Driver Technical Reference Guide (IODBC32 Driver) TCON241 I/NET 2000 v2.x Utilities Operator Guide TCON242 7716-U8 Smoke Control Data Sheet TCON243 7756-U8 Smoke Control Data Sheet TCON244 7771-U8 Smoke Control Data Sheet TCON245 B7771 U8 Smoke Control Data Sheet TCON246 7790A-U8 Smoke Control Data Sheet TCON247 7797-12-U8 Smoke Control Data Sheet TCON248 7798B-U8 Smoke Control Data Sheet TCON250 FSCS-1-xxxxx-U8 Smoke Control Data Sheet TCON251 FOI1-U8/FOI2-U8 Smoke Control Data Sheet TCON252 20010-U8 & 20020-U8 Smoke Control Data Sheet TCON254 MR88R-U8 Smoke Control Data Sheet TCON255 MR88-U8 Smoke Control Data Sheet TCON256 MR632-U8 Smoke Control Data Sheet TCON257 MR55-U8 Smoke Control Data Sheet TCON258 MR55X-U8 Smoke Control Data Sheet TCON259 MR160-U8 Smoke Control Data Sheet TCON261 MR-HP-U8 Smoke Control Data Sheet TCON262 MR-VAV-AX-U8 Smoke Control Data Sheet TCON263 MR-VAV-X1-U8 Smoke Control Data Sheet TCON264 MR-VAV-X2-U8 Smoke Control Data Sheet TCON265 78010-U8 Smoke Control Data Sheet TCON266 B78010-U8 Smoke Control Data Sheet TCON267 78035-U8 Smoke Control Data Sheet TCON268 B78035-U8 Smoke Control Data Sheet TCON269 78061-U8 Smoke Control Data Sheet TCON270 B78061-U8 Smoke Control Data Sheet TCON271 78020-U8 Smoke Control Data Sheet TCON272 B78020-U8 Smoke Control Data Sheet TCON273 78022-U8 Smoke Control Data Sheet TCON274 B78022-U8 Smoke Control Data Sheet TCON275 78032-U8 Smoke Control Data Sheet TCON276 B78032-U8 Smoke Control Data Sheet TCON277 7808-U8 Smoke Control Data Sheet TCON278 B7808-U8 Smoke Control Data Sheet TCON280 DPU7911A/7912A-U8 Smoke Control Data Sheet TCON281 DPU-7920-U8 Smoke Control Data Sheet TCON282 DPU7921/7922-U8 Smoke Control Data Sheet TCON286 I/STAT-LCD Installation Sheet TCON287 I/NET® 2000 System with ID Works Upgrade/Integration Guide TCON289 NetPoint General Purpose Unit 546-X1 (NP-546-X1) Installation Sheet TCON293 779715 ICI ModBus Installation Guide/Reference TCON294 I/NET 2000 Web Interface Reference Guide TCON295 INET to Vista (I2V) Graphics Conversion Utility Reference Guide TCON296 TAC OPC Server for I/NET Seven TCON297 Distributed Link Architecture (DLA) User Guide Version 1.0 TCON298 I/NET Seven Getting Started TCON299 I/NET Seven Operator Guide TCON300 I/NET Seven Technical Reference Guide TCON301 I/NET Seven Reference Guide – Database Connectivity and Reporting TCON305 Model 2000 NetPlus Router Notice TCON306 7920 DPU - DPU48K Installation Sheet TCON307 LAN Connector Advisory TCON311 7798C SubLAN Interface Installation Guide TCON312 SCU 1200, SCU 1280, SCU 1284 Installation Guide TCON313 SCU 1200, SCU 1280, SCU 1284 Installation Sheet

Issue TC3XX thermostat is off when power is restored after a power loss Product Line Field Devices Environment TC300 TC303 TC353 Cause The default operation mode when the TC3xx thermostat is powered up is in OFF mode. Resolution An internal system setting (parameter 03) allows the possibility to alter the behaviour of the thermostat upon power restoration. 00 = Restores with previous status  01 = Restores with power off.  (this is the factory default setting) 02 = Restores with power on. Once power is restored, the thermostat will remember all parameters (** with the exception of the TC303-3A2DPMS and TC303-3AADPMS) that were in place before the power failure. The following specification numbers allow the thermostat’s restored state to be configured: - TC303-3A2L TC303-3A4L TC303-3A2DLS * TC353-3A2DLS TC303-3A4 * TC353-3A2L TC303-3A2DLMS * TC353-3A4DLS TC303-3A2LM * TC353-3A4L TC303-3A4DLMS ** TC303-3A2DPMS       ** TC303-3A4DPMS For guidance and instruction on how to perform the adjustment of internal system parameters, please contact your local/regional support team. * The TC353-3A2L, TC353-3A4L, TC353-3A2DLS and TC353-3A4DLS have been discontinued. Refer to PA-00686 - Product ObsolescenceNoticefor EMEA and APAC for further details. ** The TC303-3A2DPMS and TC303-3A4DPMS temperature set point will revert back to the default value after power is restored. This is as per designed. Please note: internal system parameters MUST ONLY be changed by a trained Schneider Electric or an approved Partner technician.Incorrect setting of such internal system parameters may result in either undesired operation of the thermostat or irreversible damage.

Issue TC300 Series & accuracy Environment BMS Site Cause TC300 Series & accuracy Resolution The TC300Series-HotelApplication Stand-alone Digital FanCoil Thermostat specifications are as follows: There are two sensors possible for the unit. An embedded sensor is NTC100K, and for the external sensor as (below picture) it is NTC10K (3950). This chart defines the NTC Sensor accuracy (not the Control Accuracy which is in the specifications above):   The RS-03 10k NTC Remote Sensor-3m (Meters). Sites that want to extend further than the 3m, should know that the maximum length is 20m, we don't suggest more, but doesn't mean >20m have issues. The problem depends on the Electromagnetic Interference (EMI), Compatibility (EMC) in the field. Every site is different, and it is suggested to try in the field and see if it works fine. (When a remote sensor is connected (terminals S1 & S2) this remote sensor is automatically used. The internal sensor is ignored.) Note: TC300 thermostat supports Modbus RTU only. If you require LON, consider the SE7000 series controller. TC300 series replaces the DEGA 006905432 which is obsolete as of March 2004.  To control multiple fan coils with one ST300, a connection called the ST-2 is required. This expands the control up to 4 fan coils simultaneously but is not recommended since it may lead to uncomfortable temperatures in building area. For more info, visit The Exchange with search keywords TC300. The TC300 is only listed in the EMEA and AsiaPAC market. They are not UL approved.  

Issue TC300 Series Networking Digital Fan Coil Thermostat - Modbus Protocol Documentation Product Line Field Devices Environment TC300 Series Digital Fan Coil Thermostats Cause Modbus protocol information is needed in order to perform Modbus integration to the TC300 Series Digital Fan Coil Thermostats. Resolution The TC303 thermostats come with the option of Modbus communication for both 2- and 4-pipe configurations. Modbus is an open, widespread and well established serial communication protocol used within building automation. The support of Modbus communication allows simple integration of the TC303 thermostats to a building management system, using standard Modbus serial communications. The following models provide support for Modbus connectivity: TC303-3A2LM TC303-3A4LM TC303-3A2DLMS TC303-3A4DLMS TC303-3A2DPMS TC303-3A4DPMS The TC303 thermostats communicate as a Modbus RTU slave device over a serial RS-485 connection, allowing for the transfer of real time data. Thermostats manufactured from November 2018 (2018-W44-4)* onward can be configured to communicate at 9600 (default) or 4800 bps. The communication parameters for TC-300 thermostats manufactured prior to this date cannot be adjusted and are fixed as follows: 4800bps Baud Rate 8 Data Bits Odd Parity 1 Stop Bit The actual Modbus address of the thermostat can be set for each individual device on the RS-485 network. The address is defined via the parameter menu on the thermostat itself. The address range available is from 01 to 32 and is defined under menu item 04 of the parameter settings. For full details on this, other parameter setting options available and Modbus communications parameters/registers, please refer to the Installation Instructions.  Connection to the RS-485 network is made via dedicated terminals on the back of the thermostat and marked A (+) and B (-).   TC300 Series Digital Fan Coil Thermostat Installation Instructions TC300 Series Modulating Fan Coil Thermostat Installation Instructions   * Note - The Installation Instructions have not been updated to include the information that thermostats manufactured from November 2018 (2018-W44-4) onward can be configured to communicate at 9600 (default) or 4800 bps. 

Issue Safety information can be requested when distributing thermostats, particularly via airplane. Product Line Field Devices Environment Room thermostat Cause Not all documentation is available to download. Resolution TC300 3AxL Series Low Voltage Certificate of Conformity TC300 3AxL Series Electromagnetic Compatibility Certificate of Conformity TC300 3AxLM-DLS-DLMS Series Low Voltage Certificate of Conformity TC300 3AxLM-DLS-DLMS Series Electromagnetic Compatibility Certificate of Conformity Battery material safety data sheet. Identification and classification report for air transport of goods.  

Issue The TAC200 heat controller is obsolete, but data sheet and handbook may still be useful. Environment TAC200 Cause An obsolete product is still in use on sites. Resolution Documentation is available on The Exchange Download Center by searching for "TAC 200."

Issue TAC Xenta 300, How many I/O modules   Environment Vista Xenta Cause Trying to connect more then 2 I/O modules to a TAC Xenta 300.   Resolution Please look at TAC Xenta 300 Specification Sheet Always check the The Exchange Download Center for a more current release.

Issue Knowing which License to purchase when upgrading various scenarios. Environment TAC Vista License Cause Upgrade licenses are only available when a previous installation of Vista existed. Resolution When performing a major version upgrade to a Vista site, a new or upgrade license will need to be purchased depending on the scenario. While minor version upgrades are free. See below. For major revision changes, for example from 4.x.x to 5.x.x, Upgrade Licenses cannot be purchased. Need to purchase "Brand NEW" Vista Licenses. For minor revision changes, for example from 5.0.x to 5.1.x, Upgrade Licenses can be purchased. For minor updates, for example from 5.1.x to 5.1.8 no license upgrades are required. Note: When an upgrade license is used it can only be used for the same license type. An  example that is not available would be upgrading a Vista 5.0.x Standalone to a Vista 5.1.8 Manager license. The only upgrade license for this option would be Vista Standalone 5.0.x to Vista Standalone 5.1.8 Part numbers can be found in the Vista License Packages document.

Issue Does TAC Vista Support MySQL Server? Product Line TAC Vista Environment TAC Vista MySQL Cause User may wish to integrate TAC Vista with a MySQL installation for access to data or reporting. Resolution TAC Vista can not support MySQL Server. It only supports various types of Microsoft SQL Servers. For details, please refer to the compatibility matrix which is available on Exchange Extranet, or refer to Software and Firmware compatibility matrix for older versions of I/NET, Vista, Andover Continuum, Satchwell Sigma, I/A Series, and StruxureWare Building Operation.

Issue Java 8 is only supported together with TAC Vista 5.1.9 Product Line TAC Vista Environment Webstation Xenta Server web Cause The current version was developed and tested together with Java version 7, but not Java version 8 as Java 8 was released subsequently After the latest update of Java (Java 8u31) SSLv3 has been disabled by default in Java. If updating to that version of Java, the Xenta Server web (graphics and schedules) will not work, as the Xenta Server relies on SSLv3. Resolution Making the proper configurations has enabled a number of sites to use Java 8 with the TAC Vista product range. Java 8 is supported for TAC Vista 5.1.9 according to TPA-VSTA-15-0000.03 Refer to this video for settings required: Download video - View on YouTube   The proper settings in Java are: [1] Install the newest version of Java. If you are working on a 64 bit operating system, it's crucial that you install both the x86 and the x64 versions: https://java.com/en/download/manual.jsp [2] Make sure all older versions are removed: https://java.com/en/download/uninstallapplet.jsp [3] Make sure Java is enabled in your browser: https://java.com/en/download/help/enable_browser.xml [4] Add all addresses to the site exception list in the "Security" tab. Both http and https addresses are needed for Xenta Servers. If a special port is used (not 80 for http and 443 for https), the port needs to be entered, e.g. http://IP_ADDRESS:81 if port 81 is used for HTTP communication. [5] Click "Restore Security Prompts" in the "Security" tab. [6] In some cases you might need to add the IP address of the PC or Xenta Server to trusted sites in Internet Explorer   TAC Xenta Server web uses SSLv3 for Java if high security is set in XBuilder. The workaround for SSLv3 being disabled in Java 8u31 and above is: (read Java's own release note) [1] Edit the following two files: C:\Program Files (x86)\Java\jre1.8.0_31\lib\security\java.security C:\Program Files\Java\jre1.8.0_31\lib\security\java.security [2] Scroll down to the last line where it says: jdk.tls.disabledAlgorithms=SSLv3 In both files, comment that line so it says: #jdk.tls.disabledAlgorithms=SSLv3 [3] Edit the file: C:\Users\%username%\AppData\LocalLow\Sun\Java\Deployment\deployment.properties [4] Add the following line: deployment.security.SSLv3=true

Issue TAC Vista interface stops  Environment Vista StruxureWare Building Operation TAC Vista SmartStruxure Interface 1.0.0  Cause When acknowledging an Vista alarm in SmartStruxure, the TAC Vista SmartStruxure interface stops.  Resolution Please download and install the latest Vista hotfix versions for your system from the Exchange.

Issue From time to time TAC Vista Server stops communicating with LonWorks devices and needs to be restarted. Product Line TAC Vista Environment TAC Vista Server LonWorks Cause There can be various reasons for this. One of the reasons can be, that one or more devices is flooding TAC Vista Server with communication, and the communication finally stops. Among other things, this can be due to one or more TAC Xenta's suffering from the rare memory fault issue described in TAC Xenta 401 - Rare Memory Fault Issue - TPA-MALI-09-0011.01, or that the system program in the TAC Xenta device has become corrupt. To identify the issue, make a communications log as described in Start TAC Vista Communications Log, and open the log with the "TAC Vista Comm. Log Decoder". Filter on "C1" messages, and check if there's extensive communication from one or more devices. If that's the case, you have identified that file transfer loop is the issue. Resolution The first thing to try, is to update the system program in the Xenta. Follow article Download an .MOT file into a Xenta Programmable controller for instructions on how to do that. If that doesn't work, replace the Xenta device(s) causing the massive file transfer.

Issue What is the requirement of the PC when installing TAC Vista software? Environment TAC Vista Cause Minimum and recommended hardware and software requirements for installation of TAC Vista and its components. Resolution All minimum requirements are listed in the data sheets for each component respectively. All TAC Vista data sheets and other related documentation is available for download on The Exchange Download Center. Navigate to TAC Vista within The Exchange Download Center Narrow results by Asset types (Manual, Specification Sheet, Release Notes, etc...)

Issue Filemaster is Full SQL 2005 and Equalized Client is SQL Express fails to equalize.  Environment 2.31 version of TAC I/NET Seven 2.4x  version of TAC I/NET Seven Full SQL 2005 for the Filemaster SQL Express for the Equalized Client In the test environment, the Filemaster and Equalized Client has Windows XP, Windows Vista, Windows 7 for operating system. Cause SQL Express  doesn't start equalization services automatically. Resolution The Equalized Client refused to replicate the database with the Filemaster. Equalization is not succeeding even though the little icon may say it is equalized. Filemaster shows pending. Start I/NET and check the host passwords to see if equalization has taken place. The following steps will cause equalization to take place:  Restart the pc to ensure there isn't a program hanging in the memory. Demote Equalized Client to Stand Alone. Exit I/NET and I/O Server Go to Start/Run/CMD Maneuver to the c:\Program Files\Inet Seven folder and type the following:  ineteqzmerge /unregserver     press the Enter key ineteqzmerge /service     press the Enter key Now go to Services by selecting My Computer/Manage/Services and look for the Service running called InetEQZMerge and start the service and select Automatic. Now you should promote the I/NET workstation to Equalized Client ensuring you put the Filemaster Name rather than IP address. The snapshot will be delivered to the Equalized Client. After equalization you may need to shut down I/Net and the I/O Server one last time and then restart I/Net Seven. Now return to Services by selecting My Computer/Manage/Services and look for the Service running called InetEQZMerge where you should STOP then START the service again.  One way to test equalization from Filemaster to Equalized Client: in I/Net Seven under Edit/Host Computer/Passwords add a user/password. Check the other computer to see if the database replicated the new user/password and Vice Versa. If ineteqzmerge is already running as a service.  Try stopping and starting the service. Note: Using SQL 2008 on a Windows Server 2003 OS? Read TCON301 on page 2-4.

Issue Knowing the types of licenses, differences between each one, and the revisions supported by the license. Product Line TAC Vista Environment Vista 5.X Cause There are three different types of licensing for a Vista system. Resolution There are three types of TAC Vista software licenses. TAC Vista Demo License This type of license is for temporary use. It expires every thirty days. It is the full version license excluding OPC server licenses. The demo license is available on Schneider Electric buildings business extranet. (Products >TAC Vista > Vista Software > Evaluation License File). No activation required, ready to use after downloading. (Store the license file into C:\Program Files\Schneider Electric\License Files, by default.) Monthly demo licenses only work locally for the PC where they are installed.  You cannot use a License Server to serve up remote Workstation licenses to a remote PC, for example. For remote Workstation usage, please use the TS version of demo license instead. Demo licenses contain unlimited TAC Vista Webstation seats which allow multiple people log into Webstation simultaneously on the server PC and other computers.   TAC Vista Engineering Dongle This type of license is for Schneider Electric engineers or partners use. It comes with the full version license besides the OPC server licenses.  Please read Part number for Vista 5 engineering dongle for more purchasing information. No activation required, ready to use after receiving. Simply put the engineering dongle into one of the USB ports. You may be asked to install some software upon first time use. Note:  Insert the engineering dongle prior to starting the TAC Vista server. Engineering dongles only work locally for the PC where they are plugged in.  You cannot use a License Server to serve up remote Workstation licenses to a remote PC, for example. Engineering dongles contain only one (1) TAC Vista Webstation seat. In addition, user can log into Webstation only on the sever PC.   TAC Vista Customer License This type of license is for end user use. Depending on the customer needs, different features of Vista software can be purchased standalone or in packages. For more information about each software feature or packages, please read the Vista 5 Software license packages and Vista 5 product catalog. Customer licenses are restricted to the minor revision of the Vista software or lower. A Vista 5.0 license will not function on a Vista 5.1 installation. However a Vista 5.1 license will work for all 5.1.x installations as well as all 5.0.x installations. Maintenance agreements ( XXXX 1 year licenses) are available for most TAC Vista 5.1 software modules. An active maintenance agreement ensures that the license has access to any new, minor and major, versions. Maintenance agreements are automatically renewed at the end of each 12 month period. The termination notice is three months. Minimum agreement time is three years. Activation of the license is required. You can generate the license on the https://schneider-electric.flexnetoperations.com website with the entitlement ID received via email after purchasing. The license needs to be locked to: Computer MAC address If you lock the license to a computer's MAC address, the license needs to be stored on this particular computer (C:\Program Files\Schneider Electric\License Files, by default), and it can only be used on this computer.   An onsite dongle (end-user dongle) The dongle needs to be purchased separately (name: Vista 5 Hardware Dongle, part number: 000857510 on the iPortal).  If you lock the license to the onsite dongle, you can use TAC Vista software on any computer as long as this dongle is plugged in. You can re-host the license to another MAC address or onsite dongle up to 4 times in a 1 year period. If you exceed this re-hosting limit you will need to contact Product Support with a valid reason why this occurred, and the limit can be reset. For additional customer licensing information please read TAC Licenses Installation Manual and TAC Vista 5.0 to 5.1.7 license does not work after installation for how to use LMTOOLS to manually read site license.

Issue The System Plug-In had a failure and when reopened the TAC Network was missing. Environment Microsoft Window XP SP3 TAC Vista 5.1.4 Cause The failure on the System Plug-In has caused the TAC network to be removed. Resolution To reinstate the removed TAC Network in the System Plug-In follow these steps. Ensure that the Vista Database has not been updated with the blank System Plug-in TAC Network view. If this has been done restore a recent backup of the Vista DB. See TAC Vista Technical Manual for restore process. From the heading bar on the System Plug-in select TAC Network   Then select Import TAC Network Enter the database user name and password where prompted. Select Yes to the "Overwrite current edited TAC Network" prompt. Select your current Lonworks network. The current Vista database will then be imported into the system Plug-In.

Issue PE program will not compile, due to the following error: Syntax error, unexpected token 'xxxxx' Environment Cyberstation All Andover Continuum controllers Cause Program is using one or more reserved keywords Resolution Remove reserved keywords from program's code. See Andover Plain English Language Reference Guide appendix B for a list of reserved keywords.